BigRio

Sales Operations Analyst

Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.

Responsibilities

●         Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

●         Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

●         Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

●         Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

●         System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

●         Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

●         Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:                                                                                                            

●         Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

●         Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

●         Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

●         Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

●         Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

●         Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

Key Responsibilities:

●    Software Development: Iteratively and incrementally design, develop, test and maintain applications and services using C# and .NET.

●    CI/CD Pipelines: Develop, maintain, and optimize continuous integration and continuous delivery pipelines using GitLab, Devtron and Kubernetes.

●    Teamwork and Pair/Mob Programming: Engage with developers, operations, and team members via pair or mob programming sessions to ensure the highest quality product delivery.

●    Containerization: Contribute to the push toward full containerization and zero-downtime deployment goals

●    DevOps Practices: Implement and maintain infrastructure as code (IaC) using tools such as bicep and Terraform.

●    Monitoring and Logging: Implement and manage monitoring, logging, and alerting solutions using tools like OpenTelemetry, Prometheus, Grafana to make our products more supportable.

●    Design and Architecture: Contribute to on-going discussion of our evolving software design and architecture.

●    Cloud Management: Assist in managing and optimizing our private cloud infrastructure (VMWare Tanzu) to ensure high availability, scalability, and efficient resource usage.

●    Security: Implement security best practices and ensure compliance with relevant regulations and standards.

●    Automation: Identify opportunities for automation to improve efficiency, reduce manual efforts and deskilling in deployment, testing and maintenance tasks.

●    Troubleshooting: Diagnose and resolve infrastructure and application issues promptly and effectively.

●    Documentation: Create and maintain comprehensive documentation for applications, infrastructure, processes, and procedures.

●    Continuous Improvement: Advocate for and implement best practices promoting a culture of continuous improvement.

Qualifications:

Minimum of 5 years of experience in software development, particularly with C# and .NET.

Must have skills:

●    Strong knowledge of C# programming language and .NET stack

●    Familiarity with CI/CD tools and practices, including TDD.

●    Understanding of DevOps principles

●    Strong collaboration and communication skills.

Nice to have skills

●    Familiarity with containerization and orchestration tools like Docker and Kubernetes is a plus.

●    Knowledge of infrastructure as code (IaC).

●    Experience in scripting languages such as Python, Bash, or PowerShell is a bonus.

●    Excellent problem-solving skills and attention to detail.

●    Experience with pair/mob programming.

●    Understanding of networking concepts and security best practices.