BigRio

Position Overview:

We are looking for a Senior Technical Writer and Business Analyst with a strong background in development and architecture who likes to get into the details! The ideal candidate will play a key role in assisting with Tech Diligence reports by gathering information from various teams and translating it into a format that is easily understandable by business stakeholders. Expertise with Generative AI ( LLMs) is required.

Responsibilities:

·        Collaborate with cross-functional teams to gather technical information and insights for Tech Diligence reports.

·         Analyze technical documentation, code repositories, and other relevant resources to extract key information.

·        Translate complex technical concepts into clear, concise, and compelling written content suitable for business stakeholders.

·        Develop and maintain documentation standards, templates, and style guides.

·        Review and edit technical content produced by other team members for accuracy, clarity, and consistency.

·         Stay up-to-date with industry trends, emerging technologies, and best practices in technical writing.

·        Expert at using Generative AI ( LLMs)

Experience & Background

• 7 + years of experience in technical writing.
• Strong foundation in structured documentation methodologies (DITA, XML, modular writing, etc.).
• Proficient in Google Docs, MS Office, graphs, and visualization tools.
• Solid understanding of various technology stacks and ability to document them effectively.

AI & Documentation Automation

• Strong exposure to AI-driven documentation tools (ChatGPT, Copilot, AI-assisted metadata tagging, etc.).
• Experience with documentation automation and content optimization workflows.
• Genuine interest in working with AI-driven tools to enhance documentation processes.

Resume & Communication Skills

• Concise and well-structured resume with minimal grammatical errors.
• Excellent verbal and written communication skills (this is mandatory).
• Ability to communicate clearly, keep responses crisp but detailed, and articulate thoughts effectively.
• Must be able to communicate with a global audience and handle various communication styles.

Technical & Documentation Tools

• Proficient in API documentation, doc-as-code workflows, and structured writing approaches.
• Experience with Markdown, DITA, Confluence, JIRA, or similar documentation tools.
• Ability to handle graphs, process flows, and visual representation of technical information.

Requirements:

·        Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

·        Proven experience as a technical writer, with a focus on technology and architecture.

·        Strong understanding of software development processes, systems architecture, and technical concepts.

·         Proficiency in gathering and synthesizing information from multiple sources.

·        Excellent written and verbal communication skills, with the ability to tailor content for different audiences.

·        Attention to detail and a commitment to producing high-quality work.

·        Familiarity with version control systems (e.g., Git) and documentation tools (e.g., Markdown, Confluence).

·        Experience with Agile methodologies and working in cross-functional teams is a plus.

·        Ability to work independently with minimal supervision.

Key Responsibilities:

●    Design, develop, and maintain high-performance, scalable, and secure backend systems using Java.

●    Build and maintain RESTful APIs and microservices to support application functionality.

●    Collaborate closely with frontend developers to ensure smooth integration with React/Angular-based frontend systems.

●    Work with both relational databases (SQL) and NoSQL databases to design data schemas, optimize queries, and maintain data integrity.

●    Leverage cloud platforms (AWS, Azure, Google Cloud) to deploy, monitor, and scale applications.

●    Implement and maintain containerization using Docker and Kubernetes (K8S).

●    Write unit tests for both backend and frontend code to ensure code quality and reliability.

●    Participate in code reviews to maintain code quality standards and mentor junior developers.

●    Contribute to a culture of continuous improvement, proposing and driving best practices in backend development, testing, and deployment.

Required Skills And Experience

●    Bachelors or Masters in computer science or related fields.

●    5+ years of experience in backend development, with strong expertise in Java (must-have).

●    Solid experience with frontend frameworks such as React or Angular.

●    Hands-on experience with RESTful APIs, Docker, and NoSQL databases (such as MongoDB, Cassandra, etc.).

●    Strong experience with SQL databases (such as MySQL, PostgreSQL, etc.), including database design, optimization, and query writing.

●    Familiarity with cloud platforms (AWS, Azure, Google Cloud) and Kubernetes (K8S).

●    Experience in writing unit tests and understanding of test-driven development (TDD) principles.

●    Strong understanding of Agile/Scrum methodologies.

Nice to Have:

●    Exposure to Automation Testing Frameworks (e.g., Selenium, Cypress).

●    Experience working in a SaaS (Software as a Service) environment.

●    Knowledge of Agile/Scrum methodologies.

Job Title: AI Engineer - NLP/LLM Data Product Engineer Location: Chennai, TN- Hybrid

Duration: Full time

Job Summary:

About the Role:

We are growing our Data Science and Data Engineering team and are looking for an

experienced AI Engineer specializing in creating GenAI LLM solutions. This position involves collaborating with clients and their teams, discovering gaps for automation using AI, designing customized AI solutions, and implementing technologies to streamline data entry processes within the healthcare sector.

Responsibilities:

·        Conduct detailed consultations with clients functional teams to understand client requirements, one use case is related to handwritten medical records.

·        Analyze existing data entry workflows and propose automation opportunities.

Design:

·        Design tailored AI-driven solutions for the extraction and digitization of information from handwritten medical records.

·        Collaborate with clients to define project scopes and objectives.

Technology Selection:

·        Evaluate and recommend AI technologies, focusing on NLP, LLM and machine learning.

·        Ensure seamless integration with existing systems and workflows.

Prototyping and Testing:

·        Develop prototypes and proof-of-concept models to demonstrate the feasibility of proposed solutions.

·        Conduct rigorous testing to ensure accuracy and reliability.

Implementation and Integration:

·        Work closely with clients and IT teams to integrate AI solutions effectively.

·        Provide technical support during the implementation phase.

Training and Documentation:

·        Develop training materials for end-users and support staff.

·        Create comprehensive documentation for implemented solutions.

Continuous Improvement:

·        Monitor and optimize the performance of deployed solutions.

·        Identify opportunities for further automation and improvement.

Qualifications:

·        Advanced degree in Computer Science, Artificial Intelligence, or related field (Masters or PhD required).

·        Proven experience in developing and implementing AI solutions for data entry automation.

·        Expertise in NLP, LLM and other machine-learning techniques.

·        Strong programming skills, especially in Python.

·        Familiarity with healthcare data privacy and regulatory requirements.

Additional Qualifications( great to have):

An ideal candidate will have expertise in the most current LLM/NLP models, particularly in the extraction of data from clinical reports, lab reports, and radiology reports. The ideal candidate should have a deep understanding of EMR/EHR applications and patient-related data.

Sales Operations Analyst

Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.

Responsibilities

●         Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

●         Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

●         Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

●         Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

●         System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

●         Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

●         Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:                                                                                                            

●         Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

●         Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

●         Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

●         Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

●         Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

●         Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

Key Responsibilities:

●    Software Development: Iteratively and incrementally design, develop, test and maintain applications and services using C# and .NET.

●    CI/CD Pipelines: Develop, maintain, and optimize continuous integration and continuous delivery pipelines using GitLab, Devtron and Kubernetes.

●    Teamwork and Pair/Mob Programming: Engage with developers, operations, and team members via pair or mob programming sessions to ensure the highest quality product delivery.

●    Containerization: Contribute to the push toward full containerization and zero-downtime deployment goals

●    DevOps Practices: Implement and maintain infrastructure as code (IaC) using tools such as bicep and Terraform.

●    Monitoring and Logging: Implement and manage monitoring, logging, and alerting solutions using tools like OpenTelemetry, Prometheus, Grafana to make our products more supportable.

●    Design and Architecture: Contribute to on-going discussion of our evolving software design and architecture.

●    Cloud Management: Assist in managing and optimizing our private cloud infrastructure (VMWare Tanzu) to ensure high availability, scalability, and efficient resource usage.

●    Security: Implement security best practices and ensure compliance with relevant regulations and standards.

●    Automation: Identify opportunities for automation to improve efficiency, reduce manual efforts and deskilling in deployment, testing and maintenance tasks.

●    Troubleshooting: Diagnose and resolve infrastructure and application issues promptly and effectively.

●    Documentation: Create and maintain comprehensive documentation for applications, infrastructure, processes, and procedures.

●    Continuous Improvement: Advocate for and implement best practices promoting a culture of continuous improvement.

Qualifications:

Minimum of 5 years of experience in software development, particularly with C# and .NET.

Must have skills:

●    Strong knowledge of C# programming language and .NET stack

●    Familiarity with CI/CD tools and practices, including TDD.

●    Understanding of DevOps principles

●    Strong collaboration and communication skills.

Nice to have skills

●    Familiarity with containerization and orchestration tools like Docker and Kubernetes is a plus.

●    Knowledge of infrastructure as code (IaC).

●    Experience in scripting languages such as Python, Bash, or PowerShell is a bonus.

●    Excellent problem-solving skills and attention to detail.

●    Experience with pair/mob programming.

●    Understanding of networking concepts and security best practices.