Cutshort logo
e-commerce platform logo
Technical Support Manager
e-commerce platform
Technical Support Manager
e-commerce platform's logo

Technical Support Manager

at e-commerce platform

Agency job
via Qrata
2 - 8 yrs
₹4L - ₹10L / yr
Gurugram
Skills
Technical support
Technical Writing
Documentation
SOP
Knowledge base

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.


We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.


Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point


It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

IndieFolio Network Pvt Ltd
at IndieFolio Network Pvt Ltd
5 candid answers
1 video
Shruthika Gokulnath
Posted by Shruthika Gokulnath
Mumbai
3 - 5 yrs
₹8L - ₹10L / yr
User Interface (UI) Design
User Experience (UX) Design
Graphic Designing
Wireframing

Responsibilities:

1. Collaborate across different teams to understand project requirements and user needs.

2. Conduct user research, usability testing, and gather feedback to make informed design decisions.

3. Create wireframes, prototypes, and high-fidelity designs for web and

mobile applications.

4. Design intuitive user interfaces that optimise user interaction and

experience.

5. Ensure designs adhere to brand guidelines and maintain consistency

across platforms.

6. Iterate on designs based on user feedback, usability testing results, and industry best practices.

7. Stay updated with the latest UI/UX trends, tools, and technologies to

continuously improve design processes and outcomes.

8. Communicate design ideas, concepts, and rationale effectively to the

team members directly involved in the project as well as the clients.


Requirements:

1. 4-7 years proven experience as a UI/UX Designer or similar role with a strong portfolio showcasing relevant work.

2. Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar software.

3. Solid understanding of user-centered design principles and best

practices.

4. Experience with user research techniques, usability testing, and user

interface prototyping.

5. Strong analytical and problem-solving skills with attention to detail.

6. Excellent communication and collaboration abilities to work effectively in a team environment.

7. Ability to multitask, manage priorities, and meet project deadlines in a

fast-paced

Read more
LS Spectrum Solutions Private Limited
Chetnya Thanvi
Posted by Chetnya Thanvi
Mumbai
2 - 10 yrs
₹5L - ₹15L / yr
skill iconSpring Boot
skill iconJava
J2EE
Hibernate (Java)
Spring

Position Requirements

• Expert in front-end development using Javascript, CSS, and Java.

• Hands-on experience in Java, J2EE, Hibernate, Springboot.

• Deep knowledge & working experience with Database, JSP, Javascript frameworks.

 

Technical Skills

• 4 years of experience in the software industry experience.

• Strong self-initiative to strive for both personal & technical excellence.

• Coordinate efforts across the Product development team and Business Analyst team.

• Strong business and data analysis skills.

• Should be strong on coordinating with onshore resources on the development.

Read more
Zennode Technologies
at Zennode Technologies
1 recruiter
Tanvin K
Posted by Tanvin K
Kozhikode (Calicut)
0 - 2 yrs
₹1L - ₹3L / yr
Technical Writing
Technical writer
Documentation
Creative Writing
Search Engine Optimization (SEO)
+3 more

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in relevant technical field
  • 1-3 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
Read more
Alignstart technologies pvt ltd
Premkumar Sankar
Posted by Premkumar Sankar
Chennai
3 - 10 yrs
₹4L - ₹8.5L / yr
Process automation
dSPACE
CANape
CANalyzer
CADetWIN
+3 more
  • HIL testing with dSPACE, Software in loop validations
  • Vector tools (CANape & CANalyzer)
  • Service tools like ET, EST, EDT, and other tools including CADetWIN, CAT ET, Forcast, ESP.
  • Knowledge and experience in protocols including J1939, CAN, CDL (Internal) and Ethernet
  • Understanding and Hands-on experience with HIL hardware/harness
  • Automation logics, Python, CCAT scripting, Simulators, Control and Automation desk

 

Experience, responsibilities, expectations from role:

  • 3-4 years of Validation or Automation Experience.
  • Ability to work in a product development organization with strong focus on Quality and delivery as per commitment to customers.
  • Passion to delve into complex existing code, product modules and come up with the optimal solution for the problem at hand.
  • Willingness to be flexible and stretch when there are critical needs within the organization.
  • Excellent communication and team working skills which is expected among a global team set up.
  • Develop the Test plans, validate the Features.
  • Perform Regression, Mandatory & Change specific validation.
  • Investigate and Support DSN team on the issues reported from the customers in the field.
  • Able write the Python Scripts by looking into the Test plans.
  • Acquaintance of CANape, CANalyzer Tools, MRET test setup’s


Read more
K12 Techno Services
at K12 Techno Services
1 video
7 recruiters
Samrat  Bose
Posted by Samrat Bose
Bengaluru (Bangalore)
3 - 8 yrs
₹5L - ₹6L / yr
Game Design
Game development
Video game development

Designation: Game Designer


Department:
Game Development Team


Location:
Bangalore


Qualification:
Any Graduate or Post Graduate


Experience:
3+ years of relevant experience in mobile game design, including at least one year on a game in live ops.


Responsibilities:

  1. Experience building in-game content designed to appeal to a specific audience
  2. Deep understanding of game currency and reward systems
  3. Experience writing clear and concise specs, user flows, and feature documentation
  4. Wide exposure to having played a variety of mobile and computer games
  5. 300+ hours of obsessive gaming experience in the last 1 year.
  6. Excellent written and verbal communication via phone, email and in-person meetings.
  7. Strength in collaborating with cross-functional teams

 

Skills:

 

  1. Proactivity - acts without being told; Brings new ideas in marketing.
  2. Organization and Planning - schedule, budget, focus on key priorities. Highly process driven.
  3. Handles pressure well - performs well under pressure; sets goals for self and product, and stays focused on the goals.
  4. Team Player - Works well with cross-functional teams; overcomes obstacles by collaborating with others. Can inspire teams.
  5. Analytical Skills - structure and process qualitative/quantitative data draw insights.
  6. Attention to Detail - doesn’t let important details slip or derail projects.
  7. Tech Skills - Strong technical background in game development
  8. Creative- has the ability to think outside the box; willing to take calculated risks with innovative solution approaches
  9. Decisive - ability to make informed decisions and stand by them

 

Salary: Upto 6LPA (Negotiable)

 

IMMEDIATE JOINING PREFERRED!

Read more
SHRI RAJESHWARI INDUSTRIAL ESSENTIALS
preethi bk
Posted by preethi bk
Bengaluru (Bangalore)
8 - 12 yrs
₹10L - ₹14L / yr
BIM
Autodesk Revit

1

Good Knowledge about utilization of BIM format in implementation of the Architecture model

2

Working Knowledge of Structural & Architectural services modelling for larger and complex International projects.

3

Working Knowledge of coordinating, raising RFIs and submitting the final models with good presentation as per the demand.

4

Excellent Teamwork, Coordination ability with good communication.

5

Ability to generate various Architectural layouts, sections, elevations and details

6

Modelling the project understanding the LOD with tolerance

7

Strong knowledge in Building Architecture Domain

8

Works with Project Lead and project engineers to communicate, problem solve, and update models for coordination and design issues.

9

Develops accurate 2D & 3D drawings from project BIMs, including sheet management tasks, annotations, dimensions, notes and all visibility settings.

10

Knowledge of relevant industry standards and codes and the ability to prepare a full DA or CD submission understanding BCA and relevent Australian Standards

11

Quality of Drafting, Presnetation skills and technically sound

12

Performs both routine and non-routine, complex drafting assignments that require judgment in resolving issues or making recommendations.

13

Collaborates and communicates with other disciplines regarding coordination issues and common model development tasks.

14

Excellent REVIT skills in Modelling, Detailing and content creations

15

Ability to produce the work First Time Right & Time Management

Read more
Brevitaz Systems
at Brevitaz Systems
3 recruiters
Ravita Chourashiya
Posted by Ravita Chourashiya
Ahmedabad
3 - 7 yrs
₹5L - ₹13L / yr
Stored Procedures
Object Oriented Programming (OOPs)
skill iconJava
Spring
Hibernate (Java)
+3 more

You will get while working with us

  • Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
  • Solve challenging real-world problems by leveraging OOP & functional programming concepts
  • Opportunity to incubate an open source project
  • Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
  • Developing scalable, sustainable and reliable enterprise systems
  • Hands-on experience of working with TDD and BDD
  • Develop environment using practices such as Continuous Integration, Continuous Delivery
  • Learning opportunity on how to turn complex business requirements into a working product

Roles & Responsibilities

  • Requirement understanding & analysis by interacting with client
  • Carry out architectural and design discussions with fellow team members and come up with right approach
  • Understand system domain, user’s perspective of system and use-cases
  • Understand patterns in existing code and effectively leverage and improvise it 
  • Develop backend involving Java8 based functional programming and REST services
  • Ensure best practices of code reviews, automated testing and CI
  • Research new tools & technologies required for the projects
  • Mentor fellow team members and bring their level up

Must have

  • Strong hold on written/verbal communication
  • Strong core Java fundamentals
  • Strong Analytical & problem solving skills
  • Proactive and inherent nature of working with ownership
  • Passion of writing clean code
  • Experience in designing relational data model from business requirements

Good to have

  • Knowledge of functional programming (Scala or Java 8 lambda)
  • Knowledge of NOSQL
  • Working knowledge of linux & networking
  • Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level
Read more
B2B SaaS platform For BFSI
B2B SaaS platform For BFSI
Agency job
via Unnati by Samta Arora
Mumbai
5 - 9 yrs
₹14L - ₹15L / yr
Recruitment/Talent Acquisition

Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.

 

Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.

 

Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.

 
As a Lead Talent Acquisition, you will be responsible for working very closely with business leaders to drive the TA agenda across the organization.

What you will do:

  • Developing and executing recruiting plans to meet the hiring requirements
  • Building and maintaining an active pool of candidates to meet future hiring targets in an effective manner
  • Designing and driving employee referral programs
  • Developing and implementing a strong campus hiring program, with the aim to make us the employer of choice
  • Planning and coordinating events, assessment, and interviews for hiring candidates
  • Serving as liaison with candidates and communicating logistics associated with assessment and interviews
  • Conducting background checks for shortlisted candidates
  • Implementing the on-boarding program for all selected candidates
  • Conducting regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation
  • Providing advice and assistance to all levels on various recruiting/ talent acquisition related matters
  • Utilizing metrics to identify and implement process improvements
  • Conducting analysis and report on key recruitment metrics to appropriate business leaders

 

Desired Candidate Profile

What you need to have:

  • 5+ years of experience in Talent Acquisition, 2+ years in a team management role
  • Ability to lead & manage recruitment function apart from sourcing individually
  • Willingness to learn and take up new challenges
  • Ability to work independently, spontaneously with very less monitoring
  • Excellent verbal and written communication skills
  • A can-do attitude    
Read more
WillStar Media
at WillStar Media
1 recruiter
Nikita Duraiswamy
Posted by Nikita Duraiswamy
Pune, Pimpri
1 - 2 yrs
₹1.6L - ₹1.8L / yr
Content Writing
Content Writer
Blogging
Creative Writing
Copy Writing

WillStar Media is a one-stop marketing solution. We plan, execute and create the best results for brands. We provide services from Influencer marketing, campaign designing, media consulting, creative strategy to video production, social media marketing, and social media management.

We are currently looking for a Hindi content writer who could do content research and Scriptwriting for a youtube channel- The Willpower star and its social media which is managed by us.

Read more
Pillersoft technologies
Vajreshwari Domle
Posted by Vajreshwari Domle
Pune
1 - 3 yrs
₹2L - ₹3L / yr
skill iconReact Native
Xcode
User Interface (UI) Design
skill iconAngular (2+)
skill iconNodeJS (Node.js)
+4 more

Purpose: We are looking for React Native Application Developer who possesses a passion for mobile technologies.

Roles & Responsibilities:

  • Ideal candidate should have Working knowledge of React Native and React JS is a must.
  • Over 3+ years of React Native experience with strong basics.
  • At least have done 4/5 projects using React Native.
  • Strong passion for Programming in general and Android and IOS App development.
  • Strong problem solving skills.
  • Strong system design and architecture skills.
  • Curiosity to tinker around, explore new paradigms and strong zest for continuous improvement.
  • Over 3+ years of Mobile development experience with strong basics.
  • E2E App development and/or experience of developing SDKs is good to have.

Expected Start Date: 1/4/2021

Job Type: Full-time

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos