
It is an all-in-one e-commerce logistics platform using modern software to provide
fast and affordable fulfillment. Brands of all sizes use our full-service solution to
store inventory at warehouses near their customers and ship orders with the company carrier
network to improve transit times and shipping costs. Our deep integration with sales
channels enables brands to earn prime-like badges to accelerate their sales.
We are looking forward to onboard a committed Technical Writer who is motivated enough
to combine his analytical, communication and managerial skills in order to administer our
support and customers in the best possible manner.
Managing a team of support agents, providing training, monitoring, and mentoring as needed.
Developing and implementing policies and procedures related to support operations.
Collaborating with other members of different departments to identify and resolve escalated
issues.
Ensuring that support agents have the necessary tools and resources to do their jobs effectively.
Maintaining and reporting on key performance indicators (KPIs) related to support operations.
Developing and delivering training programs to improve the skills of the support team.
Continuously review and analyze business processes to identify areas of improvement and
develop strategies to enhance support performance.
Identifying and implementing process improvements to increase efficiency and customer
satisfaction.
Identifying and documenting business processes
Writing documents like help articles, SOPs, and other materials that explain complex technical
concepts in an easy-to-understand way.
Work with the subject matter experts to gather information about the products or processes
that they are documenting.
Editing and revising documents that have already been written by other team members or
subject matter experts to ensure accuracy and consistency.
Work closely with other teams to gather information, review documentation, and ensure that
the documentation meets the needs of the audience.
Managing the entire documentation process, from planning and research to writing and
publishing.
Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
Very good verbal and written communication
Good knowledge of grammar and sentence formation
Engineering background shall be preferred
Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
operations would be a plus point
It is an amalgamation of enthusiastic and genius people working on a remarkable
concept, making headway in this industry. It would not only provide you a scope for
professional and personal growth but would also provide you a lot of avenues to experiment
with and expertise in your skills.

Similar jobs
Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker.
They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar etc.
- Designing DevOps strategies: Recommending strategies for migrating and consolidating DevOps tools, designing an Agile work management approach, and creating a secure development process
- Implementing DevOps development processes: Designing version control strategies, integrating source control, and managing build infrastructure
- Managing application configuration and secrets: Ensuring system and infrastructure availability, stability, scalability, and performance
- Automating processes: Overseeing code releases and deployments with an emphasis on continuous integration and delivery
- Collaborating with teams: Working with architect and developers to ensure smooth code integration and collaborating with development and operations teams to define pipelines.
- Documentation: Producing detailed Development Architecture design, setting up the DevOps tools and working together with the CI/CD specialist in integrating the automated CI and CD pipelines with those tools
- Ensuring security and compliance/DevSecOps: Managing code quality and security policies
- Troubleshooting issues: Investigating issues and responding to customer queries
- Core Skills: Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar,
- Additional Skills: Self-starter and ability to execute tasks on time, Excellent communication skills, ability to come up with multiple solutions for problems, interact with client-side experts to resolve issues by providing correct pointers, excellent debugging skills, ability to breakdown tasks into smaller steps.
We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.
Job Responsibilities:
- Learn & understand our products and our prospective clients well.
-
Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.
-
Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.
-
Respond, engage and qualify inbound leads and inquiries.
-
Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
-
Execute planned sales activities and develop a target list of high potential new customers.
-
Resolve customer complaints regarding sales and services.
-
Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects.
Manage customer queries on Intercom (or other chat tool we might be using) and email.
Requirements:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
- Proven sales development experience, preferably at an Internet startup or SaaS industry.
- Savvy with LinkedIn sales navigator, and CRM tools.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritise and manage time effectively.
Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.
- 5+ Years of experience in performance testing
- Must have proven experience in JMeter.
- Willing to join in a short notice period (20-25 days)
- Excellent proficiency in architecting and designing performance tests at an enterprise/application level on a variety of technical stacks based on the understanding of the architecture
- Excellent analytical skills and proficiency to dig down and pinpoint performance issues and recommend probable tuning solutions
We are looking for a Director of Engineering to lead one of our key product engineering teams. This role will report directly to the VP of Engineering and will be responsible for successful execution of the company's business mission through development of cutting-edge software products and solutions.
- As an owner of the product you will be required to plan and execute the product road map and provide technical leadership to the engineering team.
- You will have to collaborate with Product Management and Implementation teams and build a commercially successful product.
- You will be responsible to recruit & lead a team of highly skilled software engineers and provide strong hands on engineering leadership.
- Requirement deep technical knowledge in Software Product Engineering using Java/J2EE, Node.js, React.js, fullstack, NosqlDB, mongodb, cassandra, neo4j, elastic search, kibana, elk, kafka, redis, docker, kubernetes, apache, solr, activemq, rabbitmq, spark, scala, sqoop, hbase, hive, websocket, webcrawler, springboot, etc. is a must
Requirements
16+ years of experience in Software Engineering with at least 5+ years as an engineering leader in a software product company.
- Hands-on technical leadership with proven ability to recruit high performance talent
- High technical credibility - ability to audit technical decisions and push for the best solution to a problem.
- Experience building E2E Application right from backend database to persistent layer.
- Experience UI technologies Angular, react.js, Node.js or fullstack environment will be preferred.
- Experience with NoSQL technologies (MongoDB, Cassandra, Neo4j, Dynamodb, etc.)
- Elastic Search, Kibana, ELK, Logstash.
- Experience in developing Enterprise Software using Agile Methodology.
- Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
- SaaS cloud-based platform exposure.
- Experience on Docker, Kubernetes etc.
- Ownership E2E design development and also quality enterprise product/application deliverable exposure
- A track record of setting and achieving high standards
- Strong understanding of modern technology architecture
- Key Programming Skills: Java, J2EE with cutting edge technologies
- Excellent team building, mentoring and coaching skills are a must-have
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore.
Click here to Apply :
https://apply.workable.com/zycus-1/j/D926111745/">Director of Engineering - Zycus (workable.com) - Mumbai.
https://apply.workable.com/zycus-1/j/90665BFD4C/">Director of Engineering - Zycus (workable.com) - Bengaluru.
https://apply.workable.com/zycus-1/j/3A5FBA2C7C/">Director of Engineering - Zycus (workable.com) - Pune.
Roles and Responsibilities:
- Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI on campaigns
- Track, report, and analyze website analytics initiatives and campaigns.
- Optimize copy and landing pages as per SEO best practices
- Perform ongoing keyword discovery, expansion and optimization
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Qualifications:
- At Least 2 year of relevant experience is highly preferred.
- Good knowledge of WordPress (Important)
- Have the patience to wait for campaign results and learn from failed campaigns.
- Functional knowledge of HTML coding and tags
- Quick decision-making skills
- Knowledge of Microsoft Office
If this role looks interesting to you,
As next steps, we would like you to take this assessment test - https://careers.turing.com/apply/info/om
Please ignore the job title and location status question in this test (select option 3 for the same.)
Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.



Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.
The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.
Essentials:
- Solid development skills and track-record of successful project delivery
- PHP and frameworks
- Database design and development
- SQL
- Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
- HTML
- CSS, Sass and frameworks
- JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
- Front-end tooling
- Accessibility and progressive enhancement
- Git and/or other version control systems
- Project management
- Excellent communication, leadership, and motivation skills
- Willing to take on new technical projects.
- Attention to detail.
Desirable skills and experience:
- Agile development experience or certification
- .Net Framework
- Data visualisation and tools
- js
- NoSQL technologies such as MongoDB
- Continuous integration and deployment
- Big data and analytics
- Web security and development practices
- Data scraping and parsing.
- Aptitude for statistical analysis
About Meatigo
We’re transforming the way in which Indians Eat Meat!
Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.
Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)
For more details, do check out http://www.meatigo.com">www.meatigo.com
About The Role
At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.
We are looking for a leader to launch and grow our Meatigo Tech Team.
You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers, stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.
Job Description: (Junior TL Lead)
This role is for a person to lead a team which forms a part of the development project for an ecommerce application. The person should have a total work experience of 6-8years in the IT industry.
Educational Requirements:
∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.
Project Management experience:
∙ Has lead a team of upto 3 developers or more over 2 full cycle development projects.
-Used Project Management tool Jira or Slack.
∙ Knowledge of testing and Software quality.
∙ Some experience on container set up and cloud deployments.
∙ A leader who inspires confidence and works as a team player.
∙ Hungry for learning.
Technology Skills and Experience
∙ Knowledge and use of CentOS and Tomcat.
∙ Knowledge and use of React.Js, Node.JS
∙ Knowledge and use of Bash, server side scripting
∙ Knowledge and use of Java Springboot
∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK
∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.
∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs
∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns
∙ Working with Caching layers like Redis.
∙ Knowledge and use of ERMs/ORMs preferable.
∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.
∙ Knowledge of loosely coupled design.
∙ Security aspects in design and development of applications.
Database
∙ At least 5 years’ experience with RDMS like MySQL Database, table design, normalization, and database performance.
Cloud
∙ Hands on knowledge of AWS cloud based development, deployment and support preferable.
∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes preferable.
∙ Hands on experience in Server Management and AWS instances preferable.
Tools Knowledge and Skills
∙ Used Gitlab
∙ Used Selenium or UFT/Silk or other testing tool.
∙ Used Jira, Slack or Trello
∙ Used Nagios (optional)
Salary:
∙ INR 10-20 Lakhs inclusive of all allowances.
Location:
∙ Gurgaon, Haryana
Joining:
∙ Preferably by 15 June 2021 but latest by 01 July 2021
Job description
Roles and Responsibilities:
1. Strong knowledge on servers and their maintenance.
2. Knowledge on docker & kubernetes
3. Experience on AWS.
4. Experience and Strong knowledge on Angular 6+ & django rest framework.
5. Should be able to write the optimized & reusable code.
6. Should have experience on the Postgresql database.
7. Experience working on Enterprise applications(large scale applications).
8. Familiar with Django channels and signals.
9. Familiar with Implementation of notifications & messaging systems.
10.Excellent communication skills.
11.Experience in recommending suitable technology solution for given business concept or Enterprise applications/products.


