Cutshort logo
e-commerce platform logo
Technical Support Manager
e-commerce platform
Technical Support Manager
e-commerce platform's logo

Technical Support Manager

at e-commerce platform

Agency job
via Qrata
2 - 8 yrs
₹4L - ₹10L / yr
Gurugram
Skills
Technical support
Technical Writing
Documentation
SOP
Knowledge base

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.


We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.


Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point


It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

CloudTechner
at CloudTechner
1 recruiter
Siba Pulugurty
Posted by Siba Pulugurty
Gurugram, Noida
8 - 12 yrs
₹20L - ₹40L / yr
Microsoft Windows Azure
skill iconKubernetes
Terraform
Ansible
skill iconGitHub
+3 more

Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. 

They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar etc.


  • Designing DevOps strategies: Recommending strategies for migrating and consolidating DevOps tools, designing an Agile work management approach, and creating a secure development process
  • Implementing DevOps development processes: Designing version control strategies, integrating source control, and managing build infrastructure
  • Managing application configuration and secrets: Ensuring system and infrastructure availability, stability, scalability, and performance
  • Automating processes: Overseeing code releases and deployments with an emphasis on continuous integration and delivery
  • Collaborating with teams: Working with architect and developers to ensure smooth code integration and collaborating with development and operations teams to define pipelines.
  • Documentation: Producing detailed Development Architecture design, setting up the DevOps tools and working together with the CI/CD specialist in integrating the automated CI and CD pipelines with those tools
  • Ensuring security and compliance/DevSecOps: Managing code quality and security policies
  • Troubleshooting issues: Investigating issues and responding to customer queries
  • Core Skills: Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar,
  • Additional Skills: Self-starter and ability to execute tasks on time, Excellent communication skills, ability to come up with multiple solutions for problems, interact with client-side experts to resolve issues by providing correct pointers, excellent debugging skills, ability to breakdown tasks into smaller steps.


Read more
Genius Placement Service
Muskan Keshvani
Posted by Muskan Keshvani
Ahmedabad
2 - 5 yrs
₹4L - ₹7L / yr
skill iconVue.js
NuxtJs (Nuxt.js)
Vue.js Developer
We are looking for an expert Vue.js developer who is highly skilled with Vue.js.
Your primary focus will be developing user-facing web applications and
components. You’ll implement them with the Vue.js framework, following
generally accepted practices and workflows. You will ensure that you produce
robust, secure, modular, and maintainable code.
Responsibilities
Developing user-facing applications using Vue.js
Building modular and reusable components and libraries
Optimizing your application for performance
Implementing automated testing integrated into development and
maintenance workflows
Staying up-to-date with all recent developments in the JavaScript and
Vue.js space
Keeping an eye on security updates and issues found with Vue.js and all
project dependencies
Proposing any upgrades and updates necessary for keeping up with
modern security and development best practices
Desired Skills
Proven 2 years of experience with Vue.js or Nuxt.js
Highly proficient with Vue.js framework and its core principles such as
components, reactivity, and the virtual DOM
Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router,
and Nuxt.js
Good understanding of HTML5 and CSS3, including Sass or Less
Understanding of server-side rendering and its benefits and use cases
Knowledge of functional programming and object-oriented programming
paradigms
Ability to write efficient, secure, well-documented, and clean JavaScript
code
Proficiency with modern development tools, like Babel, Webpack, and Git
Experience with both consuming and designing RESTful APIs
Read more
AvanSaber Technologies Pvt Ltd
Remote, Pune
1 - 5 yrs
₹3L - ₹5L / yr
Digital Marketing
Business Development
Product demonstration
Content Marketing
Email Marketing

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

  • Learn & understand our products and our prospective clients well.
  • Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

  • Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

  • Respond, engage and qualify inbound leads and inquiries.

  • Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

  • Execute planned sales activities and develop a target list of high potential new customers.

  • Resolve customer complaints regarding sales and services.

  • Achieve monthly & quarterly quotas.

  • Perform effective online demos to prospects.
    Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

  • Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
  • Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
  • Proven sales development experience, preferably at an Internet startup or SaaS industry.
  • Savvy with LinkedIn sales navigator, and CRM tools.
  • Proficient with corporate productivity and web presentation tools.
  • Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.

Read more
Bengaluru (Bangalore)
4 - 8 yrs
₹8L - ₹18L / yr
JMeter
Performance Testing
HP LoadRunner
  • 5+ Years of experience in performance testing
  • Must have proven experience in JMeter.
  • Willing to join in a short notice period (20-25 days)
  • Excellent proficiency in architecting and designing performance tests at an enterprise/application level on a variety of technical stacks based on the understanding of the architecture
  • Excellent analytical skills and proficiency to dig down and pinpoint performance issues and recommend probable tuning solutions
Read more
Zycus
at Zycus
10 recruiters
Siddharth Shilimkar
Posted by Siddharth Shilimkar
Mumbai, Bengaluru (Bangalore), Pune
14 - 20 yrs
₹15L - ₹40L / yr
Engineering Management
Engineering Manager
Engineering Director
Engineering Head
VP of Engineering
+32 more

We are looking for a Director of Engineering to lead one of our key product engineering teams. This role will report directly to the VP of Engineering and will be responsible for successful execution of the company's business mission through development of cutting-edge software products and solutions.

  • As an owner of the product you will be required to plan and execute the product road map and provide technical leadership to the engineering team.
  • You will have to collaborate with Product Management and Implementation teams and build a commercially successful product.
  • You will be responsible to recruit & lead a team of highly skilled software engineers and provide strong hands on engineering leadership.
  • Requirement deep technical knowledge in Software Product Engineering using Java/J2EE, Node.js, React.js, fullstack, NosqlDB, mongodb, cassandra, neo4j, elastic search, kibana, elk, kafka, redis, docker, kubernetes, apache, solr, activemq, rabbitmq, spark, scala, sqoop, hbase, hive, websocket, webcrawler, springboot, etc. is a must

Requirements

16+ years of experience in Software Engineering with at least 5+ years as an engineering leader in a software product company.

  • Hands-on technical leadership with proven ability to recruit high performance talent
  • High technical credibility - ability to audit technical decisions and push for the best solution to a problem.
  • Experience building E2E Application right from backend database to persistent layer.
  • Experience UI technologies Angular, react.js, Node.js or fullstack environment will be preferred.
  • Experience with NoSQL technologies (MongoDB, Cassandra, Neo4j, Dynamodb, etc.)
  • Elastic Search, Kibana, ELK, Logstash.
  • Experience in developing Enterprise Software using Agile Methodology.
  • Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
  • SaaS cloud-based platform exposure.
  • Experience on Docker, Kubernetes etc.
  • Ownership E2E design development and also quality enterprise product/application deliverable exposure
  • A track record of setting and achieving high standards
  • Strong understanding of modern technology architecture
  • Key Programming Skills: Java, J2EE with cutting edge technologies
  • Excellent team building, mentoring and coaching skills are a must-have

Benefits

Five Reasons Why You Should Join Zycus

  1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
  2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
  3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
  4. Get a Global Exposure: You get to work and deal with our global customers.
  5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore.

 

Click here to Apply :

 

https://apply.workable.com/zycus-1/j/D926111745/">Director of Engineering - Zycus (workable.com) - Mumbai.

https://apply.workable.com/zycus-1/j/90665BFD4C/">Director of Engineering - Zycus (workable.com) - Bengaluru.

https://apply.workable.com/zycus-1/j/3A5FBA2C7C/">Director of Engineering - Zycus (workable.com) - Pune.

 

Read more
Turing
at Turing
1 recruiter
Misbah Munir
Posted by Misbah Munir
Remote only
2 - 5 yrs
₹4L - ₹6L / yr
Search Engine Optimization (SEO)
Wordpress
skill iconGoogle Analytics

Roles and Responsibilities:


  • Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI on campaigns
  • Track, report, and analyze website analytics initiatives and campaigns.
  • Optimize copy and landing pages as per SEO best practices
  • Perform ongoing keyword discovery, expansion and optimization
  • Develop and implement link building strategy
  • Work with the development team to ensure SEO best practices are properly implemented
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Qualifications:


  • At Least 2 year of relevant experience is highly preferred.
  • Good knowledge of WordPress (Important)
  • Have the patience to wait for campaign results and learn from failed campaigns.
  • Functional knowledge of HTML coding and tags
  • Quick decision-making skills
  • Knowledge of Microsoft Office


If this role looks interesting to you,

As next steps, we would like you to take this assessment test - https://careers.turing.com/apply/info/om

Please ignore the job title and location status question in this test (select option 3 for the same.)


Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.

Read more
World-leading knowledge partners to the automotive industry.
World-leading knowledge partners to the automotive industry.
Agency job
via Multi Recruit by Ranjini A R
Bengaluru (Bangalore)
8 - 10 yrs
₹18L - ₹24L / yr
skill iconPHP
skill icon.NET
Fullstack Developer

Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.

 

The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.

 

Essentials:

  • Solid development skills and track-record of successful project delivery
  • PHP and frameworks
  • Database design and development
  • SQL
  • Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
  • HTML
  • CSS, Sass and frameworks
  • JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
  • Front-end tooling
  • Accessibility and progressive enhancement
  • Git and/or other version control systems
  • Project management
  • Excellent communication, leadership, and motivation skills
  • Willing to take on new technical projects.
  • Attention to detail.

 

Desirable skills and experience:

  • Agile development experience or certification
  • .Net Framework
  • Data visualisation and tools
  • js
  • NoSQL technologies such as MongoDB
  • Continuous integration and deployment
  • Big data and analytics
  • Web security and development practices
  • Data scraping and parsing.
  • Aptitude for statistical analysis
Read more
Meatigocom
at Meatigocom
1 recruiter
CATHERINE JAMES
Posted by CATHERINE JAMES
Gurgaon, NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹10L - ₹20L / yr
Technical Architecture
Tech lead
Technical lead
Engineering Management
Engineering head
+11 more

About Meatigo

We’re transforming the way in which Indians Eat Meat!

 Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.

 

Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)

 

For more details, do check out  http://www.meatigo.com">www.meatigo.com

 

About The Role

 

At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.

 

 We are looking for a leader to launch and grow our Meatigo Tech Team. 

 

 You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers, stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.

 

 

Job Description: (Junior TL Lead)

This role is for a person to lead a team which forms a part of the development project for an ecommerce application. The person should have a total work experience of 6-8years in the IT industry. 

Educational Requirements:

∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.

 

Project Management experience:

∙ Has lead a team of upto 3 developers or more over 2 full cycle development projects.

-Used Project Management tool Jira or Slack.

∙ Knowledge of testing and Software quality.

∙ Some experience on container set up and cloud deployments.

∙ A leader who inspires confidence and works as a team player.

∙ Hungry for learning.

 

Technology Skills and Experience

∙ Knowledge and use of CentOS and Tomcat.

∙ Knowledge and use of React.Js, Node.JS

∙ Knowledge and use of Bash, server side scripting

∙ Knowledge and use of Java Springboot

∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK 

∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.

∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs

∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns

∙ Working with Caching layers like Redis.

∙ Knowledge and use of ERMs/ORMs preferable.

∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.

∙ Knowledge of loosely coupled design.

∙ Security aspects in design and development of applications.

Database

∙ At least 5 years’ experience with RDMS like MySQL Database, table design,  normalization, and database performance.

Cloud

∙ Hands on knowledge of AWS cloud based development, deployment and  support preferable.

∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes preferable.

∙ Hands on experience in Server Management and AWS instances preferable.

Tools Knowledge and Skills

∙ Used Gitlab

∙ Used Selenium or UFT/Silk or other testing tool.

∙ Used Jira, Slack or Trello

∙ Used Nagios (optional)

Salary:

∙ INR 10-20 Lakhs inclusive of all allowances.

 

Location:

∙ Gurgaon, Haryana

 

Joining:

∙ Preferably by 15 June 2021 but latest by 01 July 2021

 

 

 

Read more
AI Educator
at AI Educator
1 recruiter
Shanmuka Sreenivas
Posted by Shanmuka Sreenivas
Hyderabad
2 - 5 yrs
₹4L - ₹9L / yr
skill iconDjango
skill iconAngular (2+)
skill iconAmazon Web Services (AWS)

Job description


Roles and Responsibilities:

1. Strong knowledge on servers and their maintenance.

2. Knowledge on docker & kubernetes

3. Experience on AWS.

4. Experience and Strong knowledge on Angular 6+ & django rest framework.

5. Should be able to write the optimized & reusable code.

6. Should have experience on the Postgresql database.

7. Experience working on Enterprise applications(large scale applications).

8. Familiar with Django channels and signals.

9. Familiar with Implementation of notifications & messaging systems.

10.Excellent communication skills.

11.Experience in recommending suitable technology solution for given business concept or Enterprise applications/products.

Read more
AMBC Technologies Pvt Ltd
Ponmuthumari Mohan
Posted by Ponmuthumari Mohan
Noida, NCR (Delhi | Gurgaon | Noida)
2 - 11 yrs
₹7L - ₹10L / yr
skill iconAngular (2+)
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress
skill iconPython
+2 more
• 2+ years’ experience as a developer participating in the complete product development life cycle. • Currently working as a hands-on developer in Python/ PHP with a thorough understanding of Mean Stack (Mongo DB, Angular.js, node.js, express.js) • 2+ years of product development experience for large scale systems with high volume and high-performance requirements • Deep understanding on OOPs concepts, logics, & JavaScript • Experience and good knowledge of event-based programming • Fundamentals of Micro-Services • Working experience of RESTful APIs / Soap APIs and data modeling • Experience / Knowledge SQL/NoSQL database fundamentals desirable • Expertise in designing Analytics solution and proposing new solution • Exposure to Cloud technologies • Deep understanding of data modeling and data architecture • Should be completely aware of coding standards and should be able to develop high performance & scalable application. • Strong Problem Solving and analytical skills and interpersonal and team working skills. • Ability to work on multiple assignments. • Hands on Experience with MVC Framework • Experience in working on Enterprise Web applications. • Ability to work independently and collaboratively • Willingness to learn and grow
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos