Cutshort logo
e-commerce platform logo
Technical Support Manager
e-commerce platform
Technical Support Manager
Qrata's logo

Technical Support Manager

at e-commerce platform

Agency job
via Qrata
2 - 8 yrs
₹4L - ₹10L / yr
Gurugram
Skills
Technical support
Technical Writing
Documentation
SOP
Knowledge base

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.


We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.


Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point


It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Bengaluru (Bangalore)
7 - 12 yrs
Best in industry
skill iconGo Programming (Golang)

Job Description:

Responsibilities:

  • Design, develop, and maintain efficient, reusable, and reliable Golang code.
  • Lead the architecture and development of backend services and APIs.
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Identify and address performance bottlenecks and bugs.
  • Ensure code quality through writing unit and integration tests.
  • Troubleshoot and fix issues in code and functionality you have developed.

Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • 5-10 years of experience in software development, with a significant focus on Golang.
  • Strong understanding of Go programming language, paradigms, constructs, and idioms.
  • Experience with RESTful services and API design.
  • Knowledge of common Goroutine and channel patterns.
  • Experience with microservices architecture and containerization (Docker, Kubernetes).
  • Familiarity with SQL databases (PostgreSQL).
  • Experience with cloud platforms (e.g., AWS).
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Excellent communication and teamwork skills.




Read more
CeMent Digital Pvt Ltd
at CeMent Digital Pvt Ltd
1 recruiter
Nirali Suthar
Posted by Nirali Suthar
Ahmedabad
0 - 3 yrs
₹1L - ₹7L / yr
skill icon.NET
ASP.NET
skill iconC#
MVC Framework
SQL

Role & Responsibilities:

 

  • Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
  • Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
  • Transform business and design needs into innovative products.
  • Drive all projects to completion within deadlines.
  • Perform thorough testing to find issues ahead of time.
  • Engineering software needs more precise analysis & coding skillset 
  • Enhance skillset by working with fortune 500 clients
  • Interacting with internal team. 

 

Qualifications:

 

  • B.E in computer science or related fields.
  • Hand on development experience with web & database technologies (MS SQL).
  • Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
  • Ability to work at the tactical and strategic levels of IT initiatives.
  • Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
  • Self-Motivated, flexible & Innovative.

 

Read more
Genius Placement Service
Muskan Keshvani
Posted by Muskan Keshvani
Una
1 - 4 yrs
₹2L - ₹4L / yr
MD
A doctor is responsible for all sides of care of a patient. They diagnose, educate, and treat patients to ensure that they have the best possible care. A few of the main duties of a doctor are performing diagnostic tests, recommending specialists for patients, document patient's medical history, and educating patients.

Location : Una Diu
Read more
An investment company headquartered in Saudi Arabia.
An investment company headquartered in Saudi Arabia.
Agency job
via CIEL HR Services by Shaktivel Naidu
Remote only
5 - 10 yrs
₹10L - ₹20L / yr
skill iconPython
skill iconDjango
skill iconFlask
Webservices
Responsibilities
  • Design, construct, test and maintain robust and scalable data pipelines.
  • Research, prototype and apply different methods to improve data reliability, fault tolerance and system performance.
  • Instrument, monitor and troubleshoot these systems in a Production environment. 
  • Contribute to design reviews, code reviews, integration and automated testing.
  • Adopt and improve our Agile development process.
  • Writing effective and scalable Python codes
  • Designing and implementing robust applications
  • Debugging applications to ensure low-latency and high-availability
  • Integrating user-facing elements with server-side logic
  • Implementing security and data protection
  • Accommodating various data storage solutions

Key Requirements

  • Degree in Computer Science, Engineering or a related field
  • You have prior experience as a Python Developer
  • Good knowledge Django, Flask or similar Python frameworks
  • Familiarity with front-end technologies, such as JavaScript, HTML5, and CSS3
  • Knowledge of ORM (Object Relational Mapper)
  • Familiarity with various testing tools.
Read more
BlueCloud
at BlueCloud
1 recruiter
Gunjan G
Posted by Gunjan G
Pune
3 - 5 yrs
₹4L - ₹6L / yr
Recruitment
Recruitment/Talent Acquisition
ATS

We at Zoop.one are looking for a technical Recruiter who possesses a strong drive for Bringing Exceptional Tech Talent Onboard.

Job Role:
Recruitment, Headhunting for Middle to Senior Management profiles.
Understanding the Clients Requirements.
Sourcing and Screening profiles through various job portals
Involvement in recruitment process right from the inception to final joining process.
Identify candidates through conventional & innovative sourcing methods
Knowledge of market & industry mapping
Must have experience in hiring in IT domain and software domain

What you’ll do:
Write and post technical job descriptions
Source potential candidates from various platforms
Parse specialized skills and qualifications to screen various profiles based on various tech stacks
Perform pre-screening calls to analyse applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioural questions)
Craft and send personalized recruiting emails with current job openings to passive candidates

Tools and Skills Required

Must Have:

Technical expertise with an ability to understand and explain Tech Job Requirements
Familiarity with Applicant Tracking Systems and resume databases
Solid knowledge of sourcing techniques for high calibre tech talent.
Excellent verbal and written communication skills.

Good to Have:

You should be passionate about engaging passive candidates
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed. You have good data analysis and data-driven decision-making skills.

Experience and Qualifications:
Proven work experience as a Technical Recruiter.
Hands-on experience with various interview formats and test Assessments.
Minimum 2 tears experience into Tech Recruitment
Must have Technical Background
BTech/BE in Computer Science.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
• Health Memberships
• Sports Subscriptions
• Entertainment Subscriptions
• Key Conferences and Event Passes
• Learning Stipend
• Team Lunches and Parties
• Travel Reimbursements
• ESOPs

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Read more
Simplified Software Solutions India
Kushal Dubal
Posted by Kushal Dubal
Malad, Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
Should have a strong hold on Core PHP should have knowledge of Either Laravel or Codeignitor or Both
Read more
Carpathy
at Carpathy
1 recruiter
Himani Bhalla
Posted by Himani Bhalla
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1L - ₹2L / yr
Sales
Field Sales
Telesales
Carpathy is a network of standardized automobile service centers in India with an aim to provide quality car repair and maintenance services at affordable prices. The platform provides handcrafted service packages designed to fulfill all your car's service requirements. We currently offer free pick-up & drop, walk-in, and doorstep services for more than 350 car models including luxury and premium cars across India.About the JobDay-to-day responsibilities include:1. Understand the products offered by the company2. Pitch company products to customers3. Respond to customer queries related to products4. Solve customer's doubt about products offered by the company5. Assist the team to better understand customer needs and serve them likewise6. Help regional and zonal managers to identify new opportunities related to products and services offered by the company
Read more
Riverstone Infotech
at Riverstone Infotech
1 video
1 recruiter
Elias Emmanuel
Posted by Elias Emmanuel
Chennai
2 - 4 yrs
₹3L - ₹5L / yr
skill iconC#
skill icon.NET
skill iconJava
Data Structures
Algorithms
+3 more

Requirements:

  • Understanding of fundamental design principles for building a scalable application in the web/win platform.
  • Proven experience as a .NET Developer or Application Developer.
  • Hands-on experience in ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
  • Hands-on experience of at least one of the .NET languages (e.g. C#, Visual Basic .NET).
  • Familiarity with architecture styles/APIs (REST, RPC).
  • Excellent troubleshooting and communication skills.
Read more
OpexAI
at OpexAI
1 recruiter
Jasmine Shaik
Posted by Jasmine Shaik
Bengaluru (Bangalore), Hyderabad, Chennai, Pune, NCR (Delhi | Gurgaon | Noida)
12 - 16 yrs
₹10L - ₹15L / yr
Architecture
Business Planning
Hyperion
Skill - Senior Hyperion Planning Architect Location - Bangalore, Hyderabad, Chennai, Noida & Pune Mode of Hire – Contract Experience - > 12yrs of in Hyperion planning), who have done at least 4 to 5 implementations as a solution architect, it must requirements and no folks worked in support projects, please. Hyperion Planning Solution Architect Hands on Experience Hyperion planning- PM don’t want, people with onsite coordination experience etc Joining – As soon as possible; earliest could be like the candidate needs to be available in 2 weeks’ time and hence notice period needs to be checked. Travel readiness is required
Read more
Goeventz
at Goeventz
1 recruiter
Oshin Kakkar
Posted by Oshin Kakkar
Mumbai, Navi Mumbai, Chennai, Hyderabad, Bengaluru (Bangalore), Bengaluru (Bangalore)
0 - 2 yrs
₹0L - ₹3L / yr
Business Development
Sales
Telesales
We dreamt of something big. So, we created Goeventz. Working at Goeventz is an adventurous journey. It’s a thrill, and take it from us - this ride gives us all a high! Our mission is to ease the life of people by making it entertaining. We bring all the events happening in your city, from various online and offline sources, at one place. You can now explore the gamut of events and navigate based on your interests and location. We help event organizers around the world to make their event successful by building powerful intuitive tools for them. Goeventz is looking for Sales and Business Development Executive to join us on our mission. Amazing work, super friendly environment and good coffee are the perks you get here. We help one another climb, we don’t climb over one another. At Goeventz we believe in the freedom to think, and this means we expect everyone to engage in constructive debate to build the best company any one of us has worked in. You might not have heard of us but we would love to hear from you. If you’d like to be part of not just creating success, but creating impact—for yourself and for Goeventz—start at the foundation. Nothing less than the best will do.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos