Technical Support Manager

“Share Happiness Serve Happiness”

JOB DESCRIPTION –MICE EXECUTIVE

Job Code Grade

Reports to

: MICE (Meetings, Incentives, Conferences, and Events) Executive : G-3 “A”

Department

: Managing Director / CEO

JOB OVERVIEW

We are seeking a dynamic and detail-oriented MICE Executive to plan, coordinate, and manage corporate and group events for our restaurant chain. The ideal candidate will have 2-3 years of experience in event management, hospitality, or a related field, with strong organizational and communication skills to deliver exceptional experiences for our clients.

Key Responsibilities

 Event Planning & Coordination:

o Plan and execute MICE events, including meetings, corporate gatherings, incentives, and conferences in collaboration with clients and restaurant teams.

o Ensure seamless coordination of food and beverage services, seating arrangements, and venue setup.

 Client Engagement:

o Act as the primary point of contact for clients to understand event requirements and tailor services accordingly.

o Build and maintain strong relationships with corporate clients and partners.

 Vendor & Stakeholder Management:

o Collaborate with internal teams and external vendors for event logistics, including decor, equipment, and entertainment.

o Negotiate contracts and manage budgets effectively.

 Sales Support:

o Work closely with the sales and marketing teams to drive MICE-related business. o Provide creative input for marketing materials and promotions targeted at MICE clientele.

 Quality Assurance:

o Oversee event execution to ensure adherence to quality standards and guest satisfaction. o Handle last-minute changes or challenges efficiently while maintaining professionalism.

 Reporting & Documentation:

o Maintain detailed records of events, client preferences, and feedback to improve future offerings.

o Prepare post-event reports, including financial performance and client feedback summaries.

Qualifications

 Experience: 2-3 years of experience in event management, hospitality, or a similar role (restaurant experience is a plus).

 Education: Bachelor's degree in Hospitality, Event Management, or related fields preferred.

 Skills:

o Strong organizational and time management skills. o Excellent verbal and written communication. o Proficiency in MS Office; familiarity with event management software is an advantage. o Ability to multitask and work in a fast-paced environment.

: Marketing

Role & Responsibilities

• Translate concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences.
• Design UI for Mobile and Web applications with a special focus on Data Visualizations.
• Obsess over the details of the interaction, visual, and motion design.
• Work with product managers to define requirements, not just translate them to design.
• You will ship, measure, and improve your designs based on quantitative and qualitative feedback.
• Collaborate with engineers to ship pixel-perfect designs

Ideal Candidate

• 4yrs Experience in designing Web application and mobile application
• Proficiency in Sketch, Figma, Adobe XD, Illustrator or any Visual design tools.
• Excellent communication skills and the ability to clearly articulate design decisions.

ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

About Us:

At R&D Instrument Services, we are dedicated to providing top-notch calibration services to ensure precision and accuracy in our clients' equipment. We pride ourselves on our commitment to quality and our innovative approach to calibration solutions.

Job Description:

Mandatory Requirement:

* Male candidates only

* You must have a bike and be prepared to travel at least 80kms every day. (Only genuine candidates should apply.)

Responsibilities:

* Perform on-site calibration and adjustment of instruments and equipment according to established procedures and specifications.

* Maintain accurate records of calibration activities, including calibration dates, results, and equipment condition.

* Provide technical support and assistance to customers regarding calibration procedures and equipment operation.

* Ensure compliance with regulatory requirements and industry standards for calibration activities.

* Stay updated with new technologies and developments in calibration techniques and equipment.

Qualifications:

* Diploma, ITI, B.E. in Electronics & Communication, Instrumentation, Mechanical, Electrical, or B.Sc. in Physics.

* Strong technical skills and knowledge of electronic, mechanical, and/or optical systems.

* Familiarity with calibration standards and procedures, such as ISO 17025 (preferable).

* Excellent problem-solving skills and attention to detail.

* Ability to work independently and prioritize tasks in a fast-paced environment.

* Effective communication skills, both verbal and written.

* Willingness to travel to customer sites and work in various environments, with a happy-to-travel attitude.

Why Join Us?

Competitive Salary: We offer a competitive salary package that reflects your skills and experience.

Performance-Based Increments: Enjoy salary increments when your performance meets our requirements—no need to wait a full year for a raise.

Professional Growth: Access to continuous learning and professional development opportunities.

Innovative Work Environment: Be part of a team that values innovation and continuous improvement.

Comprehensive Benefits: Health insurance, and other benefits to support your well-being.

Employee Recognition: We celebrate and reward achievements and milestones.

Convenient Work Hours: Our office hours are Monday to Friday (09:00-06:15) and Saturday (09:00-1:30).

Equal Opportunity Employer:

RnD Instrument Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Only immediate joiners

Job Title: WordPress Developer

Job Type: Full-time

Experience Required: 3-5 Years

Job Location: Remote

Job Description:

We are looking for a skilled Web Developer with min 3 year of experience to join our team. The successful candidate will be responsible for developing and maintaining websites, as well as customizing themes and templates.

Responsibilities:

• Design, develop and maintain WordPress websites and plugins
• Customize WordPress themes and templates to meet clients' requirements
• Collaborate with designers, project managers and other developers to ensure timely delivery of projects
• Troubleshoot and debug WordPress sites and plugins
• Optimize WordPress sites for speed and performance
• Stay up-to-date with the latest trends and technologies in WordPress development

Requirements:

• Proven experience as a Web Developer for at least 3 years
• Strong understanding of WordPress core, theme and plugin development
• Experience with PHP, HTML, CSS, and JavaScript
• Good understanding of responsive design and mobile-first development
• Excellent problem-solving and debugging skills
• Ability to work independently as well as part of a team
• Excellent communication skills
• Experience with Webflow, wix would be added advantage
• Should be based out in Bengaluru / Karnataka

We are looking for a Full Stack Lead having worked on NodeJS and React with total experience of 4 to 6 years. Minimum two year of experience in NodeJS, React and Redux is required for this position.

Responsible for requirements understanding, propose architecture, detailed design, development and timely deliverables with the highest quality standards.

We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.

This person should have worked in Enterprise class product from scratch. Start-up experience would be highly desirable.

Tech Stack: Node.js, React.js, HTML, CSS, AWS, MySQL, MongoDB, Mix panel/Metabase, Instamojo and Razor Pay, Google Analytics, FB Pixel, SEO, Dev Ops, CI/CD, Micro services, Unit Testing

Responsibilities

·      Will be responsible for designing and developing web-based enterprise class solutions using NodeJS, React and Redux.

·      Should be expert in writing Unit Test Cases with NodeJS and React and with quality.

·      Excellent communication and presentation skills.

·      Proven experience as an individual contributor/Architect.

·      Should be able to quicky come up with system design by understanding business requirement and translate into good quality product.

·      Building reusable components and front-end libraries for future use.

·      Translating designs and wireframes into high quality code.

·      Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills

·      Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

·      Thorough understanding of React.js, HTML, CSS and its core principles

·      Experience with popular React.js workflows (such as Flux or Redux)

·      Familiarity with newer specifications of ECMAScript

·      Experience with data structure libraries (e.g., Immutable.js)

·      Knowledge of isomorphic React is a plus

·      Familiarity with RESTful APIs

·      Knowledge of modern authorization mechanisms, such as JSON Web Token

·      Familiarity with modern front-end build pipelines and tools

·      Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

·      Knowledge of CI/CD and should have worked on at least one tool like Jenkins etc.

·      Ability to understand business requirements and translate them into technical requirements

·      A knack for benchmarking and optimization

·      Familiarity with GIT Technology like GitHub, Bitbucket

Desirable (Nice to Have skills):

·      Knowledge of Data analytics platform like Meta Base.

·      Good understanding of digital marketing, Google & FB Analytics, consumer funnel data tracking tools, including SEO.

·      Experience of e-commerce start up would be an added plus.

·      Scaling experience using AWS, knowledge of EBS, Docker, Kubernetes, Microservices.

·      AWS Certification would be an added plus.

·      Knowledge of Dev/Ops and should be able to set up CI/CD quickly.

·      Participation in Hackathons is an added plus.

Eligibility

BTech or MTech in Computer Science from a reputed institute, IIT, NIT, BITS Pilani, COEP (Pune), VJTI, BHU or ISM

Good knowledge on Data Structure and Algorithms.

Senior Database (PL/SQL)

Work Experience: 8+ Years

Number of Vacancies: 2

Location:

CTC: As per industry standards

Job Position: Oracle PLSQL Developer.

Required: Oracle Certified Database Developer

Key Skills:

• Must have basic knowledge in SQL Queries, Joins, DDL, DML, TCL, Types, Object, Collection Developer. Basic Oracle PLSQL programming experience (Procedures, packages, functions, exceptions.
• Develop, implement, and optimize stored procedures and functions using PLSQL
• Writing basic Queries, Package, Procedures, Functions, Triggers, Ref Cursors, Using Oracle 11g to 19c features, including triggers, stored procedures, queries, SQL Code, and design (stored procedures, functions, packages, tables, views, triggers, indexes, constraints, collections, bulk collects, etc..).
• Must have basic knowledge in PL/SQL Developer tool.
• Basic knowledge of MySql & Mongo DBA
• Strong communication skills
• Good interpersonal and teamwork skills
• PL/SQL, stored, procedure, functions, trigger
• Bulk Collection
• Utl_file
• Materilized View
• Performance handling
• Usage of Hint in Queries
• JSON (json object, json table, json queries)
• BLOB CLOB concept
• External table
• Dynamic SQL