
It is an all-in-one e-commerce logistics platform using modern software to provide
fast and affordable fulfillment. Brands of all sizes use our full-service solution to
store inventory at warehouses near their customers and ship orders with the company carrier
network to improve transit times and shipping costs. Our deep integration with sales
channels enables brands to earn prime-like badges to accelerate their sales.
We are looking forward to onboard a committed Technical Writer who is motivated enough
to combine his analytical, communication and managerial skills in order to administer our
support and customers in the best possible manner.
Managing a team of support agents, providing training, monitoring, and mentoring as needed.
Developing and implementing policies and procedures related to support operations.
Collaborating with other members of different departments to identify and resolve escalated
issues.
Ensuring that support agents have the necessary tools and resources to do their jobs effectively.
Maintaining and reporting on key performance indicators (KPIs) related to support operations.
Developing and delivering training programs to improve the skills of the support team.
Continuously review and analyze business processes to identify areas of improvement and
develop strategies to enhance support performance.
Identifying and implementing process improvements to increase efficiency and customer
satisfaction.
Identifying and documenting business processes
Writing documents like help articles, SOPs, and other materials that explain complex technical
concepts in an easy-to-understand way.
Work with the subject matter experts to gather information about the products or processes
that they are documenting.
Editing and revising documents that have already been written by other team members or
subject matter experts to ensure accuracy and consistency.
Work closely with other teams to gather information, review documentation, and ensure that
the documentation meets the needs of the audience.
Managing the entire documentation process, from planning and research to writing and
publishing.
Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
Very good verbal and written communication
Good knowledge of grammar and sentence formation
Engineering background shall be preferred
Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
operations would be a plus point
It is an amalgamation of enthusiastic and genius people working on a remarkable
concept, making headway in this industry. It would not only provide you a scope for
professional and personal growth but would also provide you a lot of avenues to experiment
with and expertise in your skills.

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Product Strategy and Vision:
- Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
- Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
- Define product goals and key performance indicators (KPIs) to track success.
Product Roadmap:
- Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
- Balance short-term needs with long-term vision and strategic goals.
Cross-functional Collaboration:
- Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
- Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.
Product Development:
- Write clear and actionable product requirements (PRDs) and user stories.
- Define features, prioritize enhancements, and manage the product backlog.
- Ensure the product development process is efficient and follows Agile or other relevant methodologies.
Customer Focus:
- Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
- Analyze data and product usage to identify opportunities for improvement or new features.
- Develop customer personas and use cases to guide product decisions.
Go-to-Market Strategy:
- Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
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Lifecycle Management:
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Stakeholder Management:
- Serve as the primary point of contact for product-related queries across the organization.
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Are you passionate about AI and looking for an exciting internship opportunity in a fast-paced tech company? Look no further! Join our team at Mobilefirst Applications as an AI Growth Hacker intern and be at the forefront of cutting-edge technology in mobile app development.
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- Initiating professional engagement through chat and phone calls with target and existing customers
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- Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs.
- Reach out customers to inform them about the latest promotions they can avail of.
- Engage with customers and update them about the latest promotions.
Work Experience
- Experience in taking inbound and outbound calls
- Good technical skills—able to comfortably navigate through smartphone and desktop applications
- Excellent written and spoken English communication skills
- A critical thinker with good analytical skills and attention to detail
- Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs.
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- Willing to work on-site overseas
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Manage onboarding processes for new hires.
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Support employee development initiatives and career planning.
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Provide guidance to managers on performance improvement plans.
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Assist employees with benefits-related inquiries.
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Conduct surveys and gather feedback to improve workplace satisfaction.
Qualifications:
• Bachelor's degree in Human Resources, Business Administration, or a related field.
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• Strong interpersonal and communication skills.
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Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.
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- Ability to work in an Agile environment.
- Bachelor’s degree in computer science or information Technology.
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- Work closely with Product Owners, Business Analysts, Project Managers, Other Vendors and various other Business Stakeholders.
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- Ability to present the Solution Architectures, Designs to Architecture Review Board (ARB) for Endorsement.
- Ability to scope, prioritise and deliver work within time-bounded sprints.
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- Experience working with Swift or Kotlin eco system, Android app development eco system.
- Experience design, build web-based applications in C#, HTML, JavaScript, VBScript/ASP, .NET.
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- Experience working in agile methodology using tools such as JIRA, Bitbucket, Confluence etc.
- No SQL, RDBMS, Graph, Message Queues.
7+ YOE in IT / Software Development and Services Industry
B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
Preferred with work experience in software frameworks, technologies, and programming languages.
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- Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.
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- Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.
- Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.
- Create and communicate a clear list of expectations and goals for team members to follow.
- Offer emotional support to project team members and make people feel valued.
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B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
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• Communication
• Listening
• Conflict Resolution
• Team Leadership
• Organizational skills
• Critical Thinking
• Time Management
Job location:
Kolkata (Work from Office)


Should be able to take responsibility and work independently.
- Professional experience with C#, .NET & OOPS
- Skill for writing reusable C# libraries


This is a temporary full time/freelancer role.
Requirements:
- - Write well designed, testable code in popular Javascript frameworks like React, Angular etc. and Ruby/Ruby on Rails.
- A good exposure to both SQL and NoSQL database architectures. - - Ability to write well documented and testable scripts to automate some processes, preferably using Javascript and/or Ruby.
- - A strong problem solving mindset.
- - Excellent oral and written communication skills.
- Ability to work collaboratively in teams, with a self-starting, entrepreneurial and ownership mindset. - - Experience working on Open Source projects is a big plus
Responsibilities:
- - You will be responsible to work on key issues for one of our dashboard platforms, and collaborate with other developers and the product team to drive the product development forward.
- - You will be expected to take ownership of the work you do, and the dashboard platform that you will be working on.
- - You will be also responsible to train future developers on the platform you'll be working on, once they join your team.
- - At times you will be required to communicate and collaborate with our dashboard implementation partners on a technical front, to discuss roadblocks, potential future roadmaps and improvements, along with our engineering and product teams.
- - You will be required to attend weekly cadences with the team to discuss updates and future goals, brainstorm on some problems and give key updates on deliverables on behalf of the team you'll be working with.
Selected candidates day-to-day responsibilities include:
1. Create and manage content based on current trends
2. Engage with audiences on our various social media platforms
3. Strategize authentic and impactful digital content and ensuring their role out within specified deadlines.
Required Experience and Qualifications
Social Media Marketing, Adobe Photoshop and Digital Marketing.
- Social media expertise (Instagram/Snapchat/Twitter)
- Good communication skills
- Ambition backed with a desire to succeed
- Elementary knowledge of photoshop, illustrator, etc.

