It is an all-in-one e-commerce logistics platform using modern software to provide
fast and affordable fulfillment. Brands of all sizes use our full-service solution to
store inventory at warehouses near their customers and ship orders with the company carrier
network to improve transit times and shipping costs. Our deep integration with sales
channels enables brands to earn prime-like badges to accelerate their sales.
We are looking forward to onboard a committed Technical Writer who is motivated enough
to combine his analytical, communication and managerial skills in order to administer our
support and customers in the best possible manner.
Managing a team of support agents, providing training, monitoring, and mentoring as needed.
Developing and implementing policies and procedures related to support operations.
Collaborating with other members of different departments to identify and resolve escalated
issues.
Ensuring that support agents have the necessary tools and resources to do their jobs effectively.
Maintaining and reporting on key performance indicators (KPIs) related to support operations.
Developing and delivering training programs to improve the skills of the support team.
Continuously review and analyze business processes to identify areas of improvement and
develop strategies to enhance support performance.
Identifying and implementing process improvements to increase efficiency and customer
satisfaction.
Identifying and documenting business processes
Writing documents like help articles, SOPs, and other materials that explain complex technical
concepts in an easy-to-understand way.
Work with the subject matter experts to gather information about the products or processes
that they are documenting.
Editing and revising documents that have already been written by other team members or
subject matter experts to ensure accuracy and consistency.
Work closely with other teams to gather information, review documentation, and ensure that
the documentation meets the needs of the audience.
Managing the entire documentation process, from planning and research to writing and
publishing.
Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
Very good verbal and written communication
Good knowledge of grammar and sentence formation
Engineering background shall be preferred
Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
operations would be a plus point
It is an amalgamation of enthusiastic and genius people working on a remarkable
concept, making headway in this industry. It would not only provide you a scope for
professional and personal growth but would also provide you a lot of avenues to experiment
with and expertise in your skills.
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In this role, you will have the opportunity to:
- Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis, pricing analysis in the IT industry for SAAS Products
- Analyzing data, developing reports and dashboards, and communicating insights to the business. The role will stretch across the breadth of our organization and have both global and region-specific coverage
- Excel based analysis linking multiple data points to identify impactful insights and trends in data
- Present research findings to key stakeholders over PPTs
- Data prep and QC as and when needed to ensure data accuracy
- Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
- Blend technical analytics skills along with a strong domain/business understanding to help our marketing & commercial organizations take the right strategic decisions
- Build expertise on the market landscape in the context of the business, through individual learning and regular interactions with the team
- Supporting broader team programs, processes and simplification initiatives, as needed
The essential requirements of the job include:
- 2-5 years' experience in IT industry in Analytics; MBA would be an added advantage
- Demonstrated strong interpersonal & communication skills within a global environment (oral and written)
- Demonstrated experience in projects involving market sizing, market landscaping, workflow analysis and pricing analytics
- Comfortable handling big data in MS-Excel, creative in presentations, pulling together insights from a variety of sources with effective presentation and story boarding skills
- Problem solver accompanied by strong analytical and process skills, keen attention to detail, be highly organized and methodical
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Experience: 6m - 5 years
Location: Bangalore
Job Description:
- End to End Recruitment- Requirement Gathering, Screening, Interview Scheduling, Partner channel handling, HR discussions, Compensation.
- Negotiations, Offer making and Coordinating the whole recruitment process.
- Handling all recruitment activities, analyzing market trends, and establishing pipeline of candidates to full fill resource pool needs.
- Minimizing lead time between sourcing and onboarding and maximizing utilization of LinkedIn and referral channels for fulfilling hiring needs.
- Stake Holder Management - building & maintaining relationships with key corporate decision makers, timely update on recruitment progress.
- Ensuring accomplishment of set recruitment targets.
- Recruitment plan preparation & manpower planning.
- Focus on data driven recruitment, in bound recruitment and keeping diversity in hiring, skill & behavior analysis of candidates.
About Wissen Technology:
- The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
- Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
- Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
- Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
- Globally present with offices US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
- Wissen Technology has been certified as a Great Place to Work®.
- Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
- Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
- We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include the likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.
Website : www.wissen.com
Job Title: Senior Social Media Marketer
Experience: 3+ years dominating in social media marketing. Bonus points if you've crushed it
in the US beauty and wellness scene!
Responsibilities:
● Craft a killer social media strategy to capture customers like a boss
● Plan and execute epic organic and inorganic campaigns that leave a lasting
impression
● Build a massive social media following and foster a tight-knit community of brand
enthusiasts
● Collaborate with top influencers and other rad brands to create off-the-hook
campaigns
● Stay ahead of the game by constantly monitoring and analyzing campaign success
and making tweaks for maximum impact
● Keep your pulse on the latest social media trends and innovations so your
campaigns always stay fresh
● Work with a dream team of cross-functional rockstars to integrate social media into
the overall marketing strategy
Requirements:
● A proven track record of launching successful social media campaigns
● A deep understanding of the unique capabilities of each social media platform
● Excellent communication skills and the ability to slay a presentation
● An endless well of creativity and the ability to bring your wildest social media visions
to life
● Experience using social media analytics to measure success and optimize
campaigns
● A passion for working with influencers and partners to create truly epic campaigns
● The ability to thrive in a fast-paced, dynamic environment
If you're a Senior Social Media Guru with a killer instinct for capturing customers, we want to
hear from you
● Should have strong experience in Automation testing, developing and executing test cases.
● Should have strong experience in Selenium with Java & Cucumber framework.
● Should have a good amount of experience working with Mobile Application testing using Appium
● Experienced with few of the Automation Testing tools : Selenium, Cucumber, TestNG, SOAP UI/Rest API, Appium.
● Good knowledge of software testing life cycle :Test planning, Test design and execution, Defect Management, Test Reporting.
● Hands-on experience on Functional, Regression, System and UAT Testing.
● Good exposure with both Web and Mobile Automation Testing.
● Excellent defect finding, debugging, root cause analysis capabilities.
The ideal candidate is a highly resourceful and innovative developer with extensive experience in layout, design and coding in PHP & Frameworks like CodeIgniter or Laravel. You must also possess a strong knowledge of MySQL Server databases.
Desired Candidate Profile
- Good knowledge & Hands-on Experience with Code Igniter Framework.
- Experience on BootStrap.
- Mandatory Experience on Angular 2 or more.
- Excellent on web technologies including HTML, CSS, JavaScript, AJAX JQuery.
- Very good knowledge of databases MySQL.
- Experience in common third-party APIs (Google, Facebook, eBay etc).
- Work experience in GIT repo.
- Work experience in UBUNTU.
- Knowledge of Angular Material UI Components.
- Strong debugging skills.
Must-Have Qualifications:
- 2+ years of experience in web development.
- Expertise in Backend ( PHP, CodeIgniter) and front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
- Knowledge of Nodejs is added advantage.
Knowledge, Skills and Abilities :
- Strong OO design and coding skills using multiple stacks, and knowledge of the pros and cons of each
- 1+ years’ experience with Golang
- 6+ years application development experience
- Strong data design skills, using both SQL and NoSQL data stores
- Experience with CI/CD pipelines such as Jenkins
- Experience working with event based distributed systems
- Experience working with services in a Dockerized environment
- Experience with Elasticsearch, Couchbase, Redis, and/or PostgreSQL a plus
- Requires 6+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with 2 years’ experience; or equivalent experience.
The ideal candidate should be able to build the front-end and back-end up from conceptualization and business requirements to a fully functional, responsive & intuitive user interface.
Technology Stack -
• Backend Coding PHP
• Framework - Laravel
• MySQL
• HTML5/ CSS/ Javascript/jQuery/Ajax etc
Responsibilities:
• Developing web applications and services using Agile development methods.
• Contribute to organization for improvements in process and infrastructure.
• Code, test and operate Laravel based services.
• Effectively use tools and ingenuity to identify and fix defects before they become a problem.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Implementation of security and data protection.
Role: Automation Tester with Protractor
Exp:- 2 – 4 yrs
Location:- Mumbai
Job Responsibilities:
Must-have
Hands-on experience with automated testing
Experienced in testing process, methodologies
Web services knowledge and understanding (preferably REST)
Experience in programming (preferably Java and/or JavaScript)
Experience with Web automation tools like Selenium is required
Experience in Continuous integration process with Jenkins preferred
Experience with creating/maintaining test automation frameworks (preferably Protractor, REST-Assured, and for Mobile Espresso, XCTest)
Experienced in developing automation scripts for Functional testing, Regression testing, System Integration testing, Component testing, Negative testing
Proven Test Analyst skills (creating test schedules, organizing test suites, test execution, etc)
Ability to work both independently and effectively in teams
Good to have
Experience with Load and Performance testing using Jmeter preferred
Experience with SOAP UI, Web Services/RESTFUL architecture preferred
Experience in API testing using Newman, Postman
Experience in Mobile application Testing preferred
Familiar with Agile Methodology experience preferred