Technical Writer

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

GCP Cloud Engineer:

• Proficiency in infrastructure as code (Terraform).
• Scripting and automation skills (e.g., Python, Shell). Knowing python is must.
• Collaborate with teams across the company (i.e., network, security, operations) to build complete cloud offerings.
• Design Disaster Recovery and backup strategies to meet application objectives.
• Working knowledge of Google Cloud
• Working knowledge of various tools, open-source technologies, and cloud services
• Experience working on Linux based infrastructure.
• Excellent problem-solving and troubleshooting skills

Job Title: Java Application Support Engineer/ System Support Engineer

Experience: 1 – 3 Years

Location: Hyderabad

Shift: 4 PM – 1 AM (Late Evening Shift)

Academic Qualification & Experience:

 Bachelors in Computers,

Job Summary:

Detail-oriented Java Application Support Engineer with experience in production support, UAT validation, release analysis, and RCA. Skilled in troubleshooting, log analysis, and providing L2 support for Java-based applications. Collaborates with cross-functional teams to ensure system stability, smooth releases, and SLA adherence in fast-paced environments. Flexible to work in late evening shifts.

Work Distribution:

• Production Support (40%): L2 Support, Incident Management, Ticket Resolution.
• RCA (10%): Problem Management, Root Cause Analysis.
• Release Analysis (10%): Scope and Impact Analysis
• Release & UAT Validation (40%): Test Case Preparation, Execution, and Validation.

Key Responsibilities:

• Provide Production Support for Java-based applications (SaaS/Cloud), ensuring high availability, performance, and reliability.
• Assist in debugging issues, analyzing application logs, and performing initial root-cause investigations.
• Work with Business and QA Teams to support User Acceptance Testing (UAT), including preparation, execution and validation of test cases.
• Document issues, resolutions, and system behaviors using standard templates and tools.
• Collaborate with Customer Support, Development/QA Teams, and stakeholders for issue escalation & resolution and improvements.
• Monitor application health, respond to incidents, and ensure timely communication of status updates.
• Ensure adherence to SLAs, compliance requirements, and best practices for Application Support, Application Releases & UAT.
• Follow established processes for incident management, change management, and release cycles.

Skills required:

• Knowledge of Java, Linux/Unix, Oracle-SQL, MSSQL
• Basic to intermediate experience in Java Application Support or troubleshooting Java-based systems.
• Good understanding of log debugging, error analysis, and general debugging procedures and troubleshooting
• Experience with Release Cycles, UAT Testing, writing and executing test cases.
• Experience with ticketing systems (e.g., Zoho, EasyRedMine, Jira, ServiceNow) and any monitoring tools.
• Strong verbal and written communication skills, comfortable interacting with users and team members.
• Understanding of ITIL practices (nice to have).
• Good documentation skills and attention to detail.
• Ready to work in late evening shifts (4 PM to 1AM) 

Role Description

This is a full-time on-site role for a Direct Sales Executive in Noida. The Direct Sales Executive will be responsible for day-to-day sales activities, building customer relationships, and meeting sales targets in the transportation and logistics sector.

Qualifications

• Communication and core sales skills
• Sales and direct sales skills
• Experience or knowledge in international sales, direct sales,
• good knowledge about sales.
• Excellent interpersonal and negotiation skills
• Proven track record of achieving sales targets
• Any Bachelor's degree
• Freshers also apply for this job.
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• Cab + meal
• 5 days working

We are looking to hire a Senior Backend Developer, with over 4+ years of experience, to directly work with the CTO and contribute in building and developing new products and feature sets for NostraGamus. The work will entail the opportunity to explore and utilise the latest developments in the world of technology, and formulate ways to incorporate them into day to day work to create stellar products. The candidate must have had significant exposure in building real products, including working with various stakeholders across product and marketing teams. Prior knowledge in building games at scale is highly desirable, but not necessarily.

The following skillsets are highly essential:

1. Expertise in Node Js&Javascript, and hobbyist interest in few other languages like Python, Ruby, PHP. Must have done C/C++ programming in school/college
2. Deep knowledge on Database systems, especially PostgreSQL, and any noSQL clones, including knowledge to optimise
3. Awareness of Docker, virtualization, Redis or similar caching toolsets
4. Absolute mastery in using Unix based systems and Bash. Ability to work in seamlessly in headless environments is a must.
5. Disciplined in approaching problems, ability to maintain composure under catastrophic failures and propensity to work under deadlines

Bonus Points :

1. Passionate about building new products - having done a few personal projects, regardless of success achieved or goals completed.
2. Prior knowledge in building games at scale.
3. Good understanding in AWS and its various services - EC2, ECS, RDS, SQS, Elastic Beanstalk, Elasticache, Route53.
4. Strong interest in Mathematics, Probability Theory, Statistics, Machine Learning and ability to apply math in real-world applications.

As an eCommerce Website Developer at Ranka Jewellers, you will be responsible for the development, management, and optimization of our online jewelry store. You will collaborate with our design and marketing teams to ensure that our website reflects the luxurious and timeless nature of our products while providing a smooth, secure, and enjoyable shopping experience for customers.

Key Responsibilities:

• Develop & Maintain: Build and manage the eCommerce website, ensuring it reflects the brand’s luxury image while being functional, intuitive, and easy to navigate.
• Platform Expertise: Work with platforms such as [Shopify, WooCommerce, Magento, etc.], ensuring smooth integration with our existing systems and tools.
• Responsive Design: Implement responsive designs that provide an optimal user experience across all devices—desktop, mobile, and tablet.
• Payment & Shipping Integration: Ensure seamless integration of payment gateways (e.g., Razorpay, Paytm, etc.) and shipping providers, with secure transactions.
• SEO & Performance Optimization: Implement best practices for eCommerce SEO to enhance online visibility and drive organic traffic. Optimize website performance, load speed, and security.
• UI/UX Enhancements: Continuously improve the user interface (UI) and user experience (UX) of the website, aligning it with the luxury aesthetic of Ranka Jewellers while making the purchasing process as simple as possible.
• Product Management: Regularly update and manage product listings, images, descriptions, pricing, and promotions, ensuring everything is accurate and up-to-date.
• Analytics & Reporting: Monitor and analyze key website performance metrics (e.g., sales conversion, traffic) to inform decisions and identify areas for improvement.
• Collaboration: Work closely with our marketing and design teams to create promotional campaigns, seasonal launches, and online events, ensuring technical execution aligns with the brand vision.

Requirements:

• Proven experience in eCommerce website development, with a strong portfolio showcasing previous work (experience in jewelry or luxury goods is a plus).
• Proficiency in web development languages like HTML, CSS, JavaScript, and PHP.
• Familiarity with leading eCommerce platforms like Shopify, WooCommerce, Magento, or similar.
• Strong knowledge of SEO principles and eCommerce-specific SEO strategies.
• Experience integrating payment gateways, shipping solutions, and third-party plugins.
• Familiarity with Google Analytics, Google Tag Manager, and other performance tracking tools.
• Attention to detail with an eye for design, ensuring the website reflects the high-end nature of Ranka Jewellers.
• Strong problem-solving skills with the ability to handle multiple tasks and deadlines effectively.
• Ability to work independently while collaborating with cross-functional teams.

Preferred Qualifications:

• Experience with advanced JavaScript frameworks (e.g., React, Vue).
• Knowledge of cloud hosting platforms (AWS, Google Cloud, etc.) or website security best practices.
• Understanding of the luxury jewelry market and the unique needs of online jewelry sales (e.g., high-resolution product photography, secure transactions, customization options).
• Ability to suggest and implement innovative features to improve the shopping experience for customers.

Why Ranka Jewellers?

• At Ranka Jewellers, you will have the opportunity to work with a passionate and talented team in a fast-growing company that values creativity, craftsmanship, and customer satisfaction. We offer a competitive salary, flexible work arrangements, and an opportunity to contribute to the digital transformation of a trusted brand in the jewelry industry.

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, that not only improves developer productivity but also increases software’s robustness.

The Language Engineering team works on the source code analyzers, including both programming languages and configuration-as-code systems. As a member of the Language Engineering team, you will work on building the best, most comprehensive, Scala analyzer in the world. You will add new rules and Autofixes for finding more issues with code and automatically fixing them. You will be involved with the community to understand the problems with static analysis tools in the Scala ecosystem.

• Identify bad code practices in Scala and write new analyzers to detect them.

• Improve the coverage of automatically fixable issues.

• Ensure fewer false-positives are reported by the analyzer.

• Work on the internal tools that support analysis runtimes.

• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.

• At least 3 years of professional software development experience in Scala and Java.

• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).

• Familiarity with Scala best practices followed in the industry.

• Native experience with Linux/Unix environment.

• A focus on delivering high-quality code through strong testing practices.

We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.