HR Operations Executive

Role: Tele Sales Executive-International / Tele Sales Executive-Domestic

Department- Sales

Experience: 1 To 3 years

CTC: up to 4 LPA

Location: Mumbai

Responsibilities:

Lead Generation:

• Conduct research to identify potential customers and industries for our products/services.

• Utilize various channels, including social media, email campaigns, and cold calling, to generate leads. Prospect Qualification:

• Engage with leads to understand their needs and assess their potential as qualified prospects.

• Gather additional information for effective lead qualification.

Sales Outreach:

• Conduct outbound calls, emails, and other communication methods to initiate conversations with potential customers.

• Articulate the value proposition of our products/services to prospects and create interest in further discussions.

• Create and send proposals as per discussion with potential clients

• Coordinate with Accounts for Invoice creation and send to potential clients

• Ensure payment is received with given period for the services

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Company: Blinkcorp Technologies Pvt. Ltd. 

Location: Hyderabad, India 

Experience required - 1+ year 

Salary: 20k - 40k Per month 

About Us: 

At Blink CMS, we power new-age newsrooms across the world with our digital 

newsroom platform. Our proprietary platform helps news channels, publications, and 

news sites take advantage of technology to automate reporting tasks, cut costs, 

increase revenue, reach larger audiences and digitize newsrooms right from news 

collection to publication. Blinkcms brings the power of automation to the entire news 

cycle. 

Job Description: 

We are seeking a skilled SEO Expert to join our dynamic marketing team. The ideal 

candidate will have a deep understanding of SEO strategies, knowledge of multiple 

analytics and SEO tools, and a proven track record of implementing SEO tactics that 

significantly improve organic search results. 

Responsibilities: 

∙Develop and execute successful SEO strategies. 

∙Conduct keyword research to guide content teams. 

∙Review technical SEO issues and recommend fixes. 

∙Optimize website content, landing pages, and paid search copy. 

∙Direct off-page optimization projects (e.g., link-building). 

∙Collect data and report on traffic, rankings, and other SEO aspects. 

∙Work with social media and PPC teams to optimize campaigns. 

∙Keep abreast of SEO and integrated marketing trends. 

Requirements: 

∙Proven SEO experience, including content strategy and optimization. 

∙Working knowledge of HTML, CSS, and JavaScript development and 

constraints.  

∙Up-to-date with the latest SEO trends and best practices. 

∙Excellent analytical and problem-solving skills. 

∙Strong organizational and time-management abilities. 

∙Degree in Marketing, Communications, or relevant field. 

∙The candidate also has knowledge of content writing. 

Preferred Qualifications: 

∙Experience in Digital marketing. 

∙Proficiency in Google Analytics, Google Search Console, Ahrefs, 

Semrush, and other SEO tools. 

Benefits: 

∙Competitive salary and benefits package. 

∙Opportunities for professional growth and advancement. 

∙Flexible work environment. 

∙Provident Fund 

Job Types: Full-time, Permanent 

Pay: ₹20,000.00 - ₹40,000.00 per month 

Benefits: 

∙Provident Fund 

Schedule: 

∙Day shift 

∙Fixed shift 

∙Monday to Friday 

Education: 

∙Bachelor's (Preferred)

Experience: 

SEO: 1 year (Required) 

Total work: 1 year (Required) 

Work Location: In person 

Looking for a Project Manager who will be a cornerstone of our project execution. Your organisational skills and attention to detail will be pivotal in coordinating between our SEO, content, and PR teams. This role calls for you to establish your own project milestones, demonstrate excellent team coordination, and possess the ability to manage pressure effectively.

Roles and Responsibilities:

• Plan and execute projects across multiple departments, including content creation, link building, and SEO analysis.
• Create and maintain simple yet effective project timelines, ensuring timely task completion across the team.
• Quickly identify and resolve project bottlenecks, reallocating resources as needed.
• Identify areas of workflow automation to facilitate project execution.
• Liaise between the SEO specialists, digital PR team, and content writers to ensure cohesive execution of projects.
• Monitor key performance indicators like task completion rates and deadlines met.

Experience and Skills you MUST have:

• 2-4 years of experience in project management, ideally in a fast-paced startup or digital marketing environment.
• Familiarity with basic project management tools like Linear and Notion.
• Strong communication skills to facilitate team collaboration.
• Ability to manage multiple projects concurrently while maintaining quality and meeting deadlines.

Role & Responsibilities

You will communicate with all the team members to establish a pipeline and integrate art assets, taking into account the game roadmap.

You will work closely with the game designers and artists to enable the designers and artists to express their creativity within the game.

You will assist your project lead by providing regular feedback on implementation issues and possible improvements to game design.

You will actively suggest and implement the best solutions in the development process and in the game systems. Also, you will address bugs and other technical issues identified for subsequent release.

You will be responsible for technical documentation.

Requirements

At least 1 year of experience with Mobile/Unity3D platform and ecosystem.

Excellent knowledge of programming languages such as C++, C#, React.JS , JAVASCRIPT or Java.

Good knowledge of computer science fundamentals & concepts.

A natural flair for writing well-structured, optimal, and maintainable quality code.

Basic understanding of programming best practices.

Experience on Unity UI and animations.

Exp with Android & iOS game development

Good communication skills.

Familiarity with build systems.

Knowledge of using version control systems like Git.

Experience using debugging and profiling tools.

Passionate about games, especially in playing mobile games.

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

-  Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required :

- Experienced with front end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux).
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Familiarity with code versioning tools (such as Git, SVN, ).
- Candidates with Good communication Skills.

• Must have a PHP experience, a fullstack developer will also do
• Experience - 3-6 years
• No. of vacancies - 6
• Salary - 40k-70k in hand
• B.Tech/M.Tech from any college will do

Job Description:

• Individual Contributor role reporting to Business Development Manager.
• Minimum 1 year of experience from B2B Presales/ Sales/ Business Development/ Customer Service with upselling involved.
• Communication should be above average in both Oral and written with emphasis on vocabulary.
• Should be from international focused companies/teams. Domestic also can be considered if communication is excellent.

            Involving Business Development activities for US market

• B2B sales experience (US Market)
• Build and maintain strong client relationships
• Lead Generation
• Cold calling
• Outbound sales experience
• Hard core sale
• Pre- sales / Online Marketing/ Email Marketing

Requires a bachelor's degree in area of specialty and experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation.

Additional Job Details:

Strong in Java, Spring, Spring Boot, REST and developing MicroServices.

Knowledge or experience , Cassandra preferred

Knowledge or experience on Kafka

Good to have but not must

Good to know:

Reporting tools like Splunk/Grafana

Protobuf

Python/Ruby