11+ Project documentation Jobs in Jaipur | Project documentation Job openings in Jaipur

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

Job Roles

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

Description

Our Engineering team is at the heart of Sarvika’s ability to deliver enterprise-grade digital

products and experiences. As React specialists, they build performant, scalable, and

secure web applications that empower businesses to innovate and grow faster. By

combining technical excellence with relentless collaboration, our engineers solve complex

challenges, streamline processes, and bring ideas to life with speed and precision.

Engineers in this role actively contribute to Sarvika’s component libraries and design

system accelerators, ensuring code and design remain in sync across multiple domains.

They work on enterprise-scale solutions, including headless and composable commerce,

complex integrations, and next-generation mobile applications.

Here’s what you should know if you want to be a React Developer at Sarvika.

Requirements

The ideal person

● Strong portfolio or GitHub demonstrating impactful React projects.

● Experience leading or significantly contributing to all stages of the software

development lifecycle.

● Deep understanding of component-based architecture, state management, and

modern JavaScript/TypeScript practices.

● Proven hands-on experience with React, TypeScript, and Next.js.

● Excellent problem-solving and communication skills to clearly articulate technical

decisions.

● Commitment to writing clean, testable, and maintainable code.

● Proven ability to work in Agile teams, contributing to strategies that align with

business and user goals.

Desirable Skills

● Strong knowledge of JavaScript, TypeScript, ES6+, and functional programming

principles.

● Familiarity with major libraries and frameworks (Redux, React Query, etc.).

● Experience integrating RESTful APIs and GraphQL into front-end applications.

● Understanding of accessibility standards (WCAG) and inclusive development best

practices.

● Experience with automated testing frameworks (Jest, Cypress) and QA

collaboration.

● Solid grasp of modern front-end tooling: Vite, Babel, ESLint, Prettier.

● Experience collaborating with designers and product managers to refine

● requirements and deliver exceptional user experiences.

● Knowledge of design systems and component libraries, with ability to extend or

contribute to them.

● Proficiency with tools like Git, Jira, Confluence, and GitHub/GitLab workflows.

● Ability to mentor junior engineers, foster technical excellence, and promote best

practices.

● Passion for staying current with emerging front-end and mobile technologies.

● Experience with React Native and cross-platform mobile development.

1. Develop plans and strategies for developing business and achieving the company's sales goals
2. Manage operations and resources to deliver profitable growth
3. Define sales processes that drive desired sales outcomes and identify improvements where and when required
4. Operate the assigned sales territory/market segment to meet sales & service requirements and expectations within the budgeted norms
5. To establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services
6. To plan and oversee the execution of local area promotional activities in both sales and service
7. To devise strategies for effective and real-time market intelligence to stay ahead of competition
8. To come out with innovative and cost-effective marketing ideas to stay always on top
9. Provide detailed and accurate sales forecasting
10. Compile information and data related to customer and prospect interactions
11. Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
12. Oversee the assigned sales department to ensure proper maintenance of all sales systems and functions
13. To strictly adhere to systems, procedures, credit policies, and discount structures laid by the company from time to time
14. Ensure proper sales documentation
15. Create a culture of success and ongoing business and goal achievement
16. Manage the use of budgets
17. To keep the outstanding amount in check
18. Define optimal sales force structure
19. Manage customer expectations and contribute to a high level of customer satisfaction
20. Manage key customer relationships and participate in closing strategic opportunities
21. Travel- for in-person meetings with customers and partners and to develop key relationships 

In this role, you will have the opportunity to:

• Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis, pricing analysis in the IT industry for SAAS Products
• Analyzing data, developing reports and dashboards, and communicating insights to the business. The role will stretch across the breadth of our organization and have both global and region-specific coverage
• Excel based analysis linking multiple data points to identify impactful insights and trends in data
• Present research findings to key stakeholders over PPTs  
• Data prep and QC as and when needed to ensure data accuracy
• Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
• Blend technical analytics skills along with a strong domain/business understanding to help our marketing & commercial organizations take the right strategic decisions
• Build expertise on the market landscape in the context of the business, through individual learning and regular interactions with the team
• Supporting broader team programs, processes and simplification initiatives, as needed

The essential requirements of the job include:

• 2-5 years' experience in IT industry in Analytics; MBA would be an added advantage
• Demonstrated strong interpersonal & communication skills within a global environment (oral and written)
• Demonstrated experience in projects involving market sizing, market landscaping, workflow analysis and pricing analytics
• Comfortable handling big data in MS-Excel, creative in presentations, pulling together insights from a variety of sources with effective presentation and story boarding skills
• Problem solver accompanied by strong analytical and process skills, keen attention to detail, be highly organized and methodical
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Devising strategies for increasing the market and market share of company's product in the given region and ensuring effective implementation of the same.
• Improving brand & credibility of the company's product in the international market via - Continuous product promotion campaigns along with monitoring and ensuring the implementation of the same
• Defining strategies to explore new international markets and generating higher revenues from the international sales
• Maintaining and developing relationships with new & existing clients.
• Being responsible for pre and post shipment documentation: Invoice/ Packing list, Executing post shipment documents as per the terms of the export order, preparing BRC, etc.
• Planning and coordinating with the team as well as various vendors for the timely delivery of orders.
• Ensuring that shipments are in compliance with all laws and regulations. You need to be well updated with the various export laws.

• The candidate should have 4+ years of experience in developing International sales as well as export documentation.
• Good contact base in various countries of Distributors
• Good contact base in various countries of Buyers
• Good contact base in various countries of Chain Stores
• The Candidate should carry analytical thinking as he/she is expected to work with sales data.
• Excellent Communication Skills (Verbal & Written).
• Ability to handle overseas Buyers, CHA & Transporters independently.
• Experience in Pre- & Post Export Documentation.
• Very well versed in MS Word & MS Excel.
• Having experience in Digital Marketing will be preferred.

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills