Technical Writer (with a Dev Mindset) - AI Company
at AI Powered Logistics Company
HTML/CSS
Javascript
Google AnalyticsJob Title: Technical Writer
Location: Remote (Bengaluru- India)
About Our Client:
We are a solution-based, fast-paced tech company with a team that thrives on collaboration and innovative thinking. Our Client's IoT solutions provide real-time visibility and actionable insights for logistics and supply chain management. Cloud-based, AI-enhanced metrics coupled with patented hardware optimize processes, inform strategic decision making and enable intelligent supply chains without the costly infrastructure
About the role
We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you’ll play a crucial role in creating clear, concise, and user-friendly documentation for our digital products. Your unique background as a Developer will allow you to bridge the gap between technical and non-technical audiences effectively.
Responsibilities:
- Strong technical background, with understanding or hands-on experience in software development and web technologies
- Collaborate with cross-functional teams, including developers, designers, and product managers, to understand complex technical concepts.
- Stay up-to-date with the latest industry trends and tools in technical writing and documentation
- Create comprehensive documentation, including user guides, API references, integration guides, and in-platform instructions.
- Independently research and understand the functionality and intricacies of our products and services.
- Translate technical information into accessible content for both technical and non-technical users.
- Continuously review and update existing documentation to reflect changes in our digital products.
- Optimize documentation for maximum clarity, usability, and consistency.
- Conduct research and gather information from subject matter experts to ensure accuracy.
- Work closely with the technical writing team to enhance end-user and developer documentation.
- Provide estimates for development efforts based on your understanding of business requirements and technical environments.
Qualifications:
- Bachelor’s degree in English, Communication, Journalism, Software Engineering, Computer Science, or related fields (or equivalent professional experience).
- Proficiency in writing for both technical and non-technical audiences.
- Familiarity with coding and scripting languages (e.g., JavaScript, Python, CSS).
- Experience with documentation publishing software (e.g., Adobe RoboHelp, MadCap Flare).
- Knowledge of analytics platforms (e.g., Google Analytics, Matomo).
Preferred:
- Previous experience as a Developer.
- Understanding of web development concepts, including Frontend, Backend, Databases, API, Authentication, Authorization, microservices, AWS, etc .
Why This Opportunity Matters
You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Customer Support & Quality Assurance Executive
Location: Hyderabad (Onsite)
Experience: 1–3 years in QA, tech support, or similar role
Department: Product & Customer Success
The Opportunity
At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.
This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.
What You’ll Do
Quality Assurance (QA)
● Review and analyze product specifications and user requirements to ensure complete understanding.
● Design, execute, and maintain test cases for web and mobile applications.
● Log, track, and manage bugs; work closely with developers to ensure timely fixes.
● Conduct regression, functional, and usability testing to ensure every release is rock-solid.
● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.
Customer Support
● Provide timely, professional assistance via email, chat, or phone to global customers.
● Manage and support multiple customers simultaneously, prioritizing effectively.
● Use AI-driven knowledge bases and tools to quickly resolve common queries.
● Document and escalate complex issues to the right teams for resolution.
● Help onboard new customers by guiding them through key features and best practices.
● Collect feedback, identify recurring pain points, and share insights with the product team.
What You Bring
● Any bachelor’s degree — we value skills and attitude over specific majors.
● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).
● Excellent English communication skills (verbal & written).
● Ability to handle multiple customers and tickets simultaneously while staying organized.
● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).
● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.
● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.
● A proactive, problem-solving mindset and the ability to manage multiple priorities.
Why WINIT
● Be part of a global leader in AI-powered Sales & Distribution solutions.
● Work in a role that blends technical expertise with customer interaction — no two days are the same.
● Learn and apply the latest AI tools to improve your efficiency and impact.
● Collaborate with talented teams in a culture that values innovation and continuous improvement.
● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.
If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.
• Coordinate executive communications, including taking calls, responding to emails and
interfacing with clients
• Prepare internal and external corporate documents for team members and industry
partners
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the work place, such as golf tournaments,
fund-raising events and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
Executive Assistant qualifications and skills
• Minimum of 4+ years of experience as an Executive Assistant reporting directly to senior
management
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Proficiency in collaboration and delegation of duties
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills
• Friendly and professional demeanour
- Promote and sell company products at assigned locations.
- Complete mandatory product and compliance training.
- Collaborate with members of different teams.
- Develop engaging sales pitches for different target customers.
- Collect customer contact information and follow up with leads.
- Maintain the customer database.
- Build strong customer relationships.
- Create sales, needs analysis and cost–benefit reports.
- Monitor competitor sales strategies.
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- Strategize and execute influencer onboarding/ marketing
- Relationship management with influencers, agencies, and power users.
- Create a feedback loop for the product team to improve app utility & performance
- Collaborate with the marketing team to grow the app community
Mandatory experience:
- 2 to 4 years of experience in community building/sales teams of high-growth consumer apps in India.
- Experience working with Indian /global social media influencers for platform onboarding/ profile management/ influencer marketing campaigns
- Experience in working with Live video apps a plus Love for social media and short video apps. Self-usage is a big plus
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Before Applying
- We have big plans to disrupt the traditional fundraising process for private businesses
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- Everything we do is focused on helping build the private capital markets for the next generation of business owners and investors
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- We are looking for passionate Data Scientists with strong problem-solving skills and prior experience in building machine learning models. You should possess the ability to thrive in a fast-paced environment. As a Data Scientist, working with passionate data-driven enthusiasts, you will lead the deployment of decision sciences with advanced analytics as well as machine learning and AI capabilities to support various lines of businesses. You will also help to enable a data driven culture within the organization.
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- Work with other Data Scientists, Data Engineers, Data Analysts, Software engineers to build and manage data products
- Work on cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
- Develop an enterprise data science strategy to achieve scale, synergies, and sustainability of model deployment
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- Apply your expertise in data science, statistical analysis, data mining and the visualisation of data to derive insights that value-add to business decision making (e.g. hypothesis testing, development of MVPs, prototyping etc).
- Manage and optimize processes for data intake, validation, mining, and engineering as well as modeling, visualization and communication deliverable.
You’ll be a great fit for us if you
- Bachelor or Master’s in Computer Science, Statistics, Mathematics, Economics, or any other related fields
- At least 3 to 5 years of hands-on experience in a Data Science role with exposure and proficiency in quantitative and statistical analysis, predictive analytics,multi-variate testing and algorithm-optimization for machine learning
- Deep expertise in a range of ML concepts, frameworks and techniques such as logistic regression, clustering, dimensional reduction, recommendation systems,neural nets etc.
- Strong understanding of data infrastructure technologies (e.g. Spark, TensorFlow etc).
- Familiarity with data engineering methodologies, including SQL, ETL and experience in manipulating data sets with structured and unstructured data using Hadoop, AWS or other big data platforms.
- Highly proficient in data visualization and the use of dash boarding tools (e.g.Tableau, Matplotlib, plot.ly etc).
- Proven track record in delivering bespoke data science solutions in a cross-functional setting.
- Experience in managing a small team is preferred.
Bonus attributes
- Interested in dealing with data, including finding, and exploring more efficient ways/programs (e.g. machine learning) to collect, store, and analyse data
- Preferably have some understanding of terms in financial statements and financial ratios
- Strong problem-solving skills – able to find various ways to solve problems and decide which solution to move forward
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- Team oriented, but highly independent for their own projects
- High level of organisational skills and ability to prioritize
- A minimum of 3 years of work experience in software quality assurance
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- Experience in writing clear, concise, and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Solid experience in automation tools for unit, functional, API, UI, performance, and/or security testing
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- Experience in Git is mandatory
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At Qsignage, we are looking for a person who is highly passionate about partnerships and sales with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.
This role is a great fit for someone who enjoys project management, process improvement, and fast pace environment.
Apply to the link below and get in touch with us now!
QUALIFICATION
- Bachelor's degree or equivalent experience in Business
- 3+ years of sales experience
- Excellent written and verbal communication skills
SKILLS REQUIRED (Sales Executive)
- A versatile marketer who live and breathe marketing and highly driven for the growth of inbound sales channel
- An eagle eye-view to see overall marketing function to ensure integration and deliverables on time
- Be a self-starter and self-driven person who takes initiative and drives the growth and development of the organization
- Have a result-oriented mindset and able to deliver outcomes that create values for customers
- Communicate effectively with local stakeholders to understand their needs and present our solutions and offerings
- Ability to manage project life cycle with the focus on building relationships with stakeholders on a continuous basis
ROLES AND RESPONSIBILITIES
- Establish credibility in the market and connect with all the key stakeholders to help us determine their requirements
- Conduct market research on the ground and some secondary research to find out answers that can be helpful for our clients and customers to better understand the customized offering we have
- Present our offerings and solutions to the customers based on their needs
- Visiting potential clients to evaluate needs, promote products and services and partnering with them to
- Making strategic partnerships and collaboration with all stakeholders to co-create the solutions and offerings
BENEFITS
Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture
The high degree of value on Autonomy, Flexibility, Empathy, and Mobility
An awesome work culture that has an agile team with a growth mindset
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- Generate entire software image for the target device, including the kernel, device drivers, libraries, and application software, and the bootloader for proprietary IOT connectivity device(s).
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- Experience with Agile Scrum
- Development background in Java/C++
- DevOps knowledge
- Knowledge on javascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon