NonStop io Technologies Pvt Ltd Career

Job Description

The ideal candidate will be responsible for the technical design and implementation of new products and enhancements. They will work in all phases of the development cycle: from concept to implementation.

Responsibilities

• Perform full mobile app life-cycle development
• Adhere to agreed-upon delivery schedules
• Utilizes source control, continuous integration, and unit testing best practices
• Work cross-functionally to define and write code for new features

The requirements for React Native developer position:

1. Should have a minimum of 2 to 5 years of experience in developing mobile applications in React Native

2. Should have a minimum of 2 to 5 years of experience with SQLite, Google Firebase Analytics, and Crashlytics, Push Notifications, Google Maps integrations.

3. Should have a conceptual understanding of User Interface Design and the Design Process.

4. Should have understanding in developing unit tests

5. Experience in Agile development environment is an advantage

7. GIT expertise is a must

8. Must have excellent communication skills

Duties and Responsibilities

1. Responding to queries via chat, email, or phone
      
2. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
      
3. Tickets/Case Management
      
1. Accurately recording the scope of the issue/request and logging into ServiceNow the information.
          
2. Following up with customers to ensure full resolution of issues.
          
3. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
          
4. Monitor the remote monitoring and management system alerts/notifications and respond accordingly through service tickets.
          
5. Escalation of Tickets to the next level.

Technical Skills

Providing technical assistance for questions and problems including:

1. Troubleshooting Microsoft’s Office applications (Outlook, Teams, Word, PowerPoint, Excel)
      
2. Troubleshooting skills with the following operating Systems including Windows 10 (required), Windows 7 (required) and Mac O/S (basic troubleshooting only)
      
3. Video Conferencing Solutions including Zoom and Microsoft Teams
      
4. Mobile Device support for ActiveSync and Outlook Mobile
      
5. Other client applications like Learning Management Systems
      
6. Troubleshooting Connectivity Issues:    
      
1. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
          
1. Unable to connect to the Wireless (WiFi)
              
2. Unable to connect to the Internet
              
3. Unable to connect to the corporate network (VPN)
              
4. Unable to connect to any application.
          
7. Basic remote access solution implementation and support: VPN, and Remote Work.
      
8. Resolving problems with networks and other computer systems
      
9. Diagnosing system errors and other issues
      
10. Installing or changing software to fix issues
       
11. Remotely accessing hardware or software for clients to make changes and fix problems
       
12. Diagnosis skills of technical issues
       
13. Understand processes in company systems by completing assigned training materials
       
14. Creating/updating knowledgeable articles, and training other staff members on troubleshooting and diagnosing problems