Presales Analyst

Key Responsibilities:

·             SEO Strategy Development:

Develop and execute comprehensive SEO strategies to improve organic search rankings, drive traffic, and increase conversions.

·             Keyword Research:

Conduct in-depth keyword research to identify high-performing keywords and phrases that align with our target audience and business goals.

·             On-Page Optimization:

Optimize website content, including meta tags, headers, URLs, images, and internal linking structures to ensure best SEO practices are applied.

·             Content Strategy:

Collaborate with the content team to create SEO-friendly content that aligns with search intent, incorporates relevant keywords, and enhances user experience.

·             Technical SEO:

Perform technical SEO audits to identify and fix issues related to site architecture, page speed, mobile responsiveness, and crawlability.

·             Link Building:

Develop and implement link-building strategies to increase domain authority and improve search engine rankings through ethical practices.

·             Analytics and Reporting:

Monitor and analyze website performance using tools like Google Analytics, Search Console, and other SEO tools. Generate regular reports on traffic, rankings, and conversions, and provide actionable insights.

·             Competitor Analysis:

Conduct competitor analysis to identify SEO opportunities and stay ahead of industry trends.

·             Stay Updated on SEO Trends:

Keep up with the latest SEO trends, algorithm updates, and industry news to ensure our strategies remain effective and compliant with search engine guidelines.

Qualifications:

·             Education:

Bachelor’s degree in Marketing, Communications, Information Technology, or Any other.

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Require Someone skilled in python / C/C++ to work on new products and also support existing AI based products . 

Should be open to learning new frameworks

About myHQ by ANAROCK

myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving.

Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform. Present across 10 cities, enabling tens of thousands of people to make magic everyday. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work any-where and any-way they like.

Job Purpose :

Working with the Tech Data Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities - in or out and helping expand existing opportunities through solid questioning. The Presales Consultant will be responsible on conducting Technical Proof of Concept, Demonstration & Presentation on the supported products & solution.

Responsibilities :

• Subject Matter Expert (SME) in the development of Microsoft Cloud Solutions (Active Directory, Office 365, Microsoft 365, Windows 365, EMS, Endpoint Security etc.)
• Collaborate and align with business leads to understand their business requirement and growth initiatives to propose the required solutions for Cloud and Hybrid Cloud
• Manage the APJ COE environment and Click-to-Run Solutions
• Provide solution proposal and pre-sales technical support for sales opportunities by identifying the requirements and design Hybrid Cloud solutions
• Create Solutions Play and blueprint to effectively explain and articulate solution use cases to internal TD Sales, Pre-sales and partners community
• Support in-country (APJ countries) Presales Team for any technical related enquiries
• Support Country's Product / Channel Sales Team in prospecting new opportunities in Cloud & Hybrid Cloud
• Provide technical and sales trainings to TD sales, pre-sales and partners
• Lead & Conduct solution presentations and demonstrations
• Deliver presentations at Tech Data, Partner or Vendor led solutions events
• Achieve relevant product certifications
• Conduct customer workshops that help accelerate sales opportunities

Knowledge, Skills And Experience :

• Bachelor's degree in information technology/Computer Science or equivalent experience certifications preferred
• Minimum of 5 years relevant working experience, ideally in IT multinational environment
• Track record on the assigned line cards experience is an added advantage
• IT Distributor and/or SI experience would also be an added advantage
• Has good communication skills and problem solving skills
• Proven ability to work independently, effectively in an off-site environment and under high pressure

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

(Only Female Candidates Preffered)
About Proactive For Her

Proactive For Her is a women's healthcare early-stage start-up founded by Achitha Jacob (ex-HBS, DaVita and Kearney). A digital clinic for women, Proactive For Her, offers accessible, personalised and confidential healthcare solutions for women's out-patient health concerns across life stages - from puberty to menopause (https://www.proactiveforher.com/">https://www.proactiveforher.com/).

• Location: Bangalore
• Work hours: 9 am to 7 pm
• Full-time opportunity (Monday to Saturday)

Note: Saturdays will be work from home.

Qualifications

• Masters in Marketing / Business Administration or related field.
• You have prior experience in a similar role with a solid track record of success

Requirements

• You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
• You have good knowledge of Campaign Management Tools (e.g., Active Campaign), and Web Analytics Tools (e.g., Google Analytics).   
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data    
• Knowledge of SEO and PPC advertising methods
• You have excellent communication & interpersonal skills
• You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments 

      Role

You will be responsible for taking a look at customer growth, acquisition, and activation. Furthermore, you are going to play a role in customer retention and up-selling (the process of selling existing customers additional products or services).

• Lead a team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships   
• Create and implement the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets     
• Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth    
• Ensuring consistent messaging that is aligned with the brand   
• Building win-win relationships with new and existing partners 
• Manage the marketing budget to drive sustainable bottom-line growth

Role: Appian/Unqork Senior Solution Architect/Practice Lead

Experience: 5+ Years

Location: Trichy / Bangalore /Chennai (Post Covid)

Shift: US EST or CST

Responsibilities

• Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
• Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
• Build a solution delivery team
• Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
• Act as the technical lead, leading interactions with customer business and technical teams
• Work closely and collaboratively with the project team to deliver on project scope
• Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
• Develop guidance on Release Management process, working with Team and Client
• Serve as the day-to-day Technical POC for VDart team
• Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
• Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
• Lead detailed discovery and scoping calls
• Work closely with sales to review requirements and develop value-focused proposals
• Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC

Skills and Qualifications

• Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
• Certification in Appian or Unqork
• 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
• 4+ years' experience in a technical leadership position with prior experience supervising  and leading teams
• 2+ years' experience of successful implementations of very large Appian or Unqork solutions
• Technical leadership in implementing enterprise-class application delivery
• Experience with Agile development methodologies
• Excellent writing, presentation, negotiation and communication skills
• Strong analytical and organizational skills
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to explain technical content to non-technical, business stakeholders
• Prior experience developing proposals to respond to customer needs preferred