About Us: Led by former Salesforce and Siebel executive, Chuck Ganapathi, Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai’s conversational AI platform is used by Fortune 500 sales organizations, including two of the top five pharmaceutical companies in world, Honeywell and Cisco to drive revenue growth by eliminating friction in their daily sales workflow. Headquartered in Sunnyvale, CA., Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Salesforce Ventures and the Amazon Alexa Fund. The India Center of Tact.ai was set up in July 2018, with a focus on bringing together world class talent to take Tact.ai to the next level, in terms of product, go-to-market and operational excellence, while building up on the company’s culture of global inclusion that we aspire to and strive for. About the Opportunity: At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Do you believe in making software more human-friendly. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessed with creating a better end user experience? Join our team at Tact.ai, the only company backed by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast. Tact.ai is seeking a talented and highly motivated Technical Writer to make the administration and usage of Tact as transparent as possible. As a member of our Product team, you will be primarily responsible for collaborating with product managers, designers and engineers to understand release scope and create written (and other) sources of information about Tact that fits our human-friendly mission. Desired Experience Level: 5+ years in a technical writer role for enterprise software implementations at Fortune 1000 clients (consulting firm or software company experience, CRM experience highly desired) Job responsibilities: Develop user documentation of the Tact product suite for each release, including user functions and administration In addition to documentation, identify and develop alternate ways to convey systems documentation (eg. video, in-line help) Prepare one-off white papers on important topics, such as Tact’s approach to integration, for customer consumption Hire and manage additional employees and contract help as needed Qualifications and Skills: Bachelor’s degree in computers or equivalent/higher Experience with documentation alternatives (eg. video and online help) Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users Strong communication and interpersonal skills Nice to have: Experience with CRM, mobile and AI Job Requirements: Ability to travel to US, 2-3 times per year Business Visa for visiting US is preferred Perks: Competitive salary Stock options Flexible work hours Sponsored lunch
Excellent verbal/written communication in English. · Must be able to communicate with users of different levels from a developer to an IT executive. · Capable of articulating/writing technical documentation that helps all system users understand and use the product. · The candidate must be well versed in creating online help, end-user or technical manuals/guides, business communications, release mailers. · The candidate must be capable of articulating processes and products in all possible formats like print, video guides, online self-help guides, and other electronic means. · In addition to research, copywriting, language, writing, and revision skills, the candidate must also possess following attributes: Business analysis, Illustration/graphic design using power point presentation, Indexing of all help content, Training, E-learning, User interfaces, Video editing, Website content management · A technical writer must be able to elicit information from SMEs and conducts the research necessary to write and compile technically accurate content independently. · The candidate must be able to prioritize their tasks with project leader and able to multi task for different projects within the program.
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
KrypC is seeking capabilities for developing and updating product documentation deliverables for the KrypC product releases. Strong technical writing and editing skills are needed to produce topic-oriented technical content. Product documentation is produced in softcopy formats for delivery to customers, business partners and support representatives to provide information about concepts, tasks, and reference information related to the product software. Product documentation generally relates to installing, administering, and maintaining of product software. The candidate is responsible for planning, organizing and creating user guides, reference material and release notes for target design engineering audience. The documentation development tasks include researching and organizing initial source material into a quality draft. Source material includes product specifications, training and conference materials and engineering input. The interaction with engineering includes soliciting feedback and reviews from Applications and R&D engineers. The candidate demonstrates and implements good standard writing practices in the development of these material. The candidate should have good understanding of software knowledge along with a working knowledge of related EDA tools. Experience: Requires 4-6 years of technical writing experience with excellent written and verbal communication skills. He or she should have good problem solving skills and ability to consistently meet aggressive deadlines. Education: Requires an engineering degree or equivalent with 4-6 years of relevant software solutions and product knowledge
Job brief: We are looking for a special someone who has an exceptional command of the English language, is creative and has a passion for writing on technology, application work flow, and others. Responsibilities: -Writing, editing and proofreading copy for client projects based on material supplied by them. -Editing and proofreading content once written -Work collaboratively with product and marketing teams to help plan, write, edit, and publish content. -An analytical mind and an organized approach -Handle Content requests from various departments. -Proofread content to ensure error-free content. -Eye for Grammar, Clarity, Accuracy and Creative writing. -Manage editorial schedules and work within deadlines. -Multiple applications documentation. -Understand the requirements and create user stories for applications. -Work hand-in-hand with developers to understand the flow of modules and document it. Requirements: -Must have an excellent command over the language and high-end ------- -proficiency in both oral and written communication in English. -You will need to be a clear and confident content writer with experience in -producing content in the digital marketing environment. -A positive, flexible attitude and a willingness to work as a team player with good interpersonal skills. -Continually recommend strategies to create better content and -engagement based on insights and analytics. -Proactively research and understand the current trends relating to our product and industries we serve. -Ability to multi-task and adapt to change. -Ability to write, rephrase and modify unique contents. -Writing web content for website/ portals from scratch. -Research and Conceptualization.
Key job responsibilities for a technical writer include : - Excellent technical writing skills and ability to peer review technical documents for grammar, content and style of writing. - Participate in and ability to convert technical discussions into documents - Must have background in writing range of technical documents from architecture diagrams to capturing step by step technical processes - Demonstrated ability to document business processes and write detailed functional requirements. - Ability to work under tight time frames. - Good organizational skills. - Capability to handle sensitive and complex issues with discretion and good judgment. - Writers with Solid English writing skills and they will be tested on semantics of grammar, vocabulary, verbiage, sentence structure etc during the recruiting process - Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. - Maintain records and files of work and revisions. - Edit, standardize, or make changes to material prepared by other writers or establishment personnel. - Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication. - Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. - Select photographs, drawings, sketches, diagrams, and charts to illustrate material
Documentation Specialist with strong experience in developing content for SAP Projects/Products • SAP product knowledge is required. Must have developed content/documents related to SAP Products/Projects.