Company Description It's an exciting time at ZINIER! We are currently expanding our rockstar product team in preparation for the design and launch of the next generation of our platform -- a product that powers industry’s leading field service automation platform and meets the needs of our Enterprise clients in a revolutionary new way complete with an updated look/feel and powerful new technology stack. It sounds a bit cliche, but our product team is on a mission to create a truly beautiful and easy-to-use platform/ interface. The design and usability of Enterprise products tends to be WAY behind consumer products. Our aim is to close that gap. About the Role We are looking for a Technical Writer to develop end-user documentation for the Zinier platform.The Technical Writer will help us to enrich our knowledge base and developer documentation.As a Technical Writer on the platform product documentation team, you’ll have the opportunity to apply your technical, writing and project management skills, as well as help us define and continually refine our processes. Job Description Create content for Zinier’s learning center and developer documentation Keep emphasis on documentation that is technically accurate and brings clarity for even complex processes. Review documents written by developers / PMs for a particular feature and suggest changes / seek clarity to externalize the same documents. Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers. Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user’s understanding of the Zinier platform. Working with the Product, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy Assimilate and organize a large amount of technical information into targeted topics that users can easily find and apply. Ensure that documentation consistently aligns with corporate branding, user interface texts, product training, and other information assets across the organization. Coordinate localization efforts for the content you produce. Use critical thinking and problem-solving skills to build just the right amount of information required to ensure that the documentation is valuable to the customer. Qualifications Bachelor degree in computer science, technical writing, core sciences or equivalent experience. Minimum of 4+ years’ experience in technical documentation, and / or developer outreach / technology partner management roles. You have experience developing end-user documentation for SaaS applications, especially those targeted towards the developer persona. You have API documentation experience and familiarity with API documentation tools such as Swagger. Hands-on experience with information/data gathering, and ability to work with multiple subject matter experts and data sources Must be detail oriented and able to work with strict deadlines Exceptional writing, editing, and proofreading skills Preferred experience working with structured XML authoring tools and exposure to tools such as Paligo, Wordpress, Lucid Chart, Visio etc. You are experienced at writing content that is easily translatable into other languages Bonus points if you have direct experience in the enterprise startup space Experience with video capturing software, like Captivate or Camtasia, is preferred
Position:- Customer Support Executive (Hindi) What you will do? Solve user queries over phone calls and chat Document queries and convert them into useful insights and convey the same to product owners Suggest product changes to solve major UX and utility issues Sell premium products to our customers Lead Generation Provide onboarding support to the users Who are we looking for? Good command over Hindi and English Good negotiation skills Exceptionally good at persuasion Analytical Skills Good command over office tools such as Excel, Word, PowerPoint, etc. Community Building skills Clarity in speech Report Writing skills Experience in digital marketing and data analytics would be an added advantage. Remuneration: 3-4 LPA CTC Why PagarBook: We are a team of highly passionate individuals committed to solving some of the most challenging problems of the country. We are building a tool to manage more than 100 million SME workforce of India. If you also want to leave a mark on human history, this is the right place. We are based out of Bangalore and are backed by renowned VC firms.
Job Description: Business Analyst (Job Code: BNSAN1) No of Positions: 2 Purpose of Position: Requirements management is one of the core skills of business analysts. Developing technical solutions to business problems, or to advance a company’s sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project level can help fulfill business needs. Skilled business analysts also use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment Accountability: The Business Analyst is directly accountable to the VP of Operations. The Business Analyst will undergo a yearly performance appraisal. Duties and Responsibilities: Lead Role: Assisting with the business case Planning and monitoring Eliciting requirements Requirements organization Translating and simplifying requirements Requirements management and communication Requirements analysis Responsibilities: Implementing advanced strategies for gathering, reviewing and analyzing data requirements Prioritising requirements and create conceptual prototypes and mock-ups Mastering strategic business process modelling, traceability and quality management techniques Applying best practices for effective communication and problem-solving Qualifications and Skills: Becoming a successful business analyst takes core business skills and specialized knowledge that will advance a firm’s objectives, and contribute to its remaining competitiveness in a complex economy. Business analysts are typically required to assess and validate their activities and to determine if a solution has fulfilled the requirements and achieve the business benefits in areas of workflow & customer relationship management. Written and verbal communication, including technical writing skills Understanding of systems engineering concepts The ability to conduct cost/benefit analysis Business case development Modeling techniques and methods Leadership Skills Excellent math and organizational skills Professional, courteous and positive manner Ability to set priorities and manage multiple task functions simultaneously
Excellent verbal/written communication in English. · Must be able to communicate with users of different levels from a developer to an IT executive. · Capable of articulating/writing technical documentation that helps all system users understand and use the product. · The candidate must be well versed in creating online help, end-user or technical manuals/guides, business communications, release mailers. · The candidate must be capable of articulating processes and products in all possible formats like print, video guides, online self-help guides, and other electronic means. · In addition to research, copywriting, language, writing, and revision skills, the candidate must also possess following attributes: Business analysis, Illustration/graphic design using power point presentation, Indexing of all help content, Training, E-learning, User interfaces, Video editing, Website content management · A technical writer must be able to elicit information from SMEs and conducts the research necessary to write and compile technically accurate content independently. · The candidate must be able to prioritize their tasks with project leader and able to multi task for different projects within the program.
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
KrypC is seeking capabilities for developing and updating product documentation deliverables for the KrypC product releases. Strong technical writing and editing skills are needed to produce topic-oriented technical content. Product documentation is produced in softcopy formats for delivery to customers, business partners and support representatives to provide information about concepts, tasks, and reference information related to the product software. Product documentation generally relates to installing, administering, and maintaining of product software. The candidate is responsible for planning, organizing and creating user guides, reference material and release notes for target design engineering audience. The documentation development tasks include researching and organizing initial source material into a quality draft. Source material includes product specifications, training and conference materials and engineering input. The interaction with engineering includes soliciting feedback and reviews from Applications and R&D engineers. The candidate demonstrates and implements good standard writing practices in the development of these material. The candidate should have good understanding of software knowledge along with a working knowledge of related EDA tools. Experience: Requires 4-6 years of technical writing experience with excellent written and verbal communication skills. He or she should have good problem solving skills and ability to consistently meet aggressive deadlines. Education: Requires an engineering degree or equivalent with 4-6 years of relevant software solutions and product knowledge
Job brief: We are looking for a special someone who has an exceptional command of the English language, is creative and has a passion for writing on technology, application work flow, and others. Responsibilities: -Writing, editing and proofreading copy for client projects based on material supplied by them. -Editing and proofreading content once written -Work collaboratively with product and marketing teams to help plan, write, edit, and publish content. -An analytical mind and an organized approach -Handle Content requests from various departments. -Proofread content to ensure error-free content. -Eye for Grammar, Clarity, Accuracy and Creative writing. -Manage editorial schedules and work within deadlines. -Multiple applications documentation. -Understand the requirements and create user stories for applications. -Work hand-in-hand with developers to understand the flow of modules and document it. Requirements: -Must have an excellent command over the language and high-end ------- -proficiency in both oral and written communication in English. -You will need to be a clear and confident content writer with experience in -producing content in the digital marketing environment. -A positive, flexible attitude and a willingness to work as a team player with good interpersonal skills. -Continually recommend strategies to create better content and -engagement based on insights and analytics. -Proactively research and understand the current trends relating to our product and industries we serve. -Ability to multi-task and adapt to change. -Ability to write, rephrase and modify unique contents. -Writing web content for website/ portals from scratch. -Research and Conceptualization.
Key job responsibilities for a technical writer include : - Excellent technical writing skills and ability to peer review technical documents for grammar, content and style of writing. - Participate in and ability to convert technical discussions into documents - Must have background in writing range of technical documents from architecture diagrams to capturing step by step technical processes - Demonstrated ability to document business processes and write detailed functional requirements. - Ability to work under tight time frames. - Good organizational skills. - Capability to handle sensitive and complex issues with discretion and good judgment. - Writers with Solid English writing skills and they will be tested on semantics of grammar, vocabulary, verbiage, sentence structure etc during the recruiting process - Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. - Maintain records and files of work and revisions. - Edit, standardize, or make changes to material prepared by other writers or establishment personnel. - Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication. - Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. - Select photographs, drawings, sketches, diagrams, and charts to illustrate material
Documentation Specialist with strong experience in developing content for SAP Projects/Products • SAP product knowledge is required. Must have developed content/documents related to SAP Products/Projects.