11+ Project documentation Jobs in Delhi, NCR and Gurgaon | Project documentation Job openings in Delhi, NCR and Gurgaon

We're looking for someone having 4-6 years of total work experience with strong managerial and leadership skills. The manager will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Coordinate internal resources and customer team members for the flawless execution of projects.
• Lead the project scope definition and objectives ,involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation through appropriate forecasting.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities for the team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Establish and maintain relationships with third parties/vendors.
• Screen potential business deals by analyzing requirements, financials and market strategies.
• Track & monitor project cost as per the budget.

    **Skills**

• Must have project planning, project monitoring project management skills
• Must have Schedule Management, Project Budgeting, expense monitoring, Project reporting skills.
• Must have basic knowledge of Web, iOS and Android development technologies.
• Must have excellent client-facing and internal communication skills.
• Must have Customer communication on Project status & reports.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have experience in using tools like JIRA etc.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Job Description: 

 To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs. 

 Responsible for the requirement gathering with potential clients to elicit business and functional requirements. 

 Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions. 

 Collaborate effectively with development functions to provide cost and time assessment of the requirements. 

 Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information. 

 Should be open to work in extended IST hours. 

 Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile: 

 4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain. 

 Knowledge of web and mobile application development technologies 

 Familiar with agile principles and other software development processes and concepts. 

 Strong verbal and written communication skills. 

 B-Tech/MBA/BCA Equivalent as educational qualification.

Location- Noida (Work from Office)

• Strong CS fundamentals in OOD, DS, Algorithms and Problem Solving for a wide variety of problem spaces and technologies
• Expert coder in any modern language such as Java, Golang or Scala.
• Experience in working with Product and Engineering leaders to drive and implement platform and product vision.
• Ability to leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Can translate the impact of design choices on non-functional attributes like scalability, performance, availability and security.
• Experience in providing leadership, career guidance, performance management, prioritization and personnel management for minimum team size of 10.
• Experience creating large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable in Windows and Linux environments.
• Comfortable with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, PMD, Checkstyle, Findbugs, and Fortify etc.)
• Worked in Agile environments previously.
• Good command of development metrics, methodologies and tools.
• Will ensure timely and frequent delivery of high quality software, while adapting technical decisions to the immediate needs of the business.
• Good analytical, problem-solving and troubleshooting skills.
• Can drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration and deployment.

Solution Architect

10+ years of experience in leading solution architecture & technical development. A bachelor's degree in Computer Science, Engineering, or a comparable field from an accredited institution.

Key Responsibilities

• Enable customer to realize their stated IT vision and strategy

• Lead development of solution architecture and design across a set of applications or an application/product family within an enterprise

• Provide guidance/consultancy for the execution and delivery of project from a solutioning and technology perspective

• Provide a strategic solutioning perspective to a project/engagement

• Demonstrate strong leadership skills and astuteness

• Design and Architect end to end solutions content that characterizes what products or services are being proposed and how these services will be delivered

• Estimate for Project or Program Management and or technical effort to drive scope and produce deliverables

Required Knowledge and Skills

• Deep understanding of the Software development, mobile development, application support, cloud, mobility and infra services.

• Should be proficient with the languages, tools, and frameworks core to software development, mobility iOS or Android development

• Demonstrate very strong skills in documenting architecture and preparing technical papers to explain architectural motivations/strategy or rationale

• Create technology focused roadmap for a set of projects within a program

• Must have an understanding of various Architectures and frameworks

• Produce estimates for the whole program using estimation methodologies and customizations appropriate to the program

• Work closely with project/program manager and advise on execution methodology/strategy, timelines, resources and project commercials

• Excellent interpersonal and communication skills

• Experience in agile methodologies and best practices

• The Recruitment Lead will be responsible for overall Annalect India recruitment strategy development, implementation and administration of recruitment programs. Execute Recruitment strategy to drive business results of each internal departments and appropriate stakeholders.
• The Recruitment Lead will possess and exercise exceptional skills in: problem solving, strategic thinking, and project/process management, coaching and fostering collaboration. To monitor and constantly reduces the costs of the recruitment process

Functions and Responsibilities:

40% Recruiting Strategy: Provide day to day support on the overall recruiting life cycle and building trusted relationships with hiring managers.

• Overall Recruiting Strategy for Annalect
  • Responsible towards the Annalect senior leadership in planning, developing, executing, and directing hiring strategies, processes, and programs for Annalect
  • Lead sourcing strategies through a variety of sourcing channels across all of Annalect’s recruiting needs.
    • Manage and maintain external search agency relationships, contracts, negotiations and effectiveness.
    • Develop and manage university and external program relationships to build additional sourcing pipelines.
    • Oversight over all Annalect open roles and health of the pipelines.
    • Identifying key industry related events and coordinating participation.
  • Responsible for partnering with Marketing and Design on all recruiting related activities including managing our social media brand related to hiring
  • Partnering effectively with the Annalect Global recruiting team, ensuring alignment on practices, and alignment on use of external agencies.
    • Hiring Manager Relationships
  • Responsible for building an understanding of our hiring needs, conducting a needs analysis and evaluation of job descriptions that best target our talent profiles.
  • Responsible for providing counsel to hiring managers on approaches to recruiting and interviewing practices
  • Act as a relationship manager between hiring managers and candidates, being responsible towards Annalect and balancing our needs and expectations with that of the candidate.
  • Partnering with the Annalect HR team on supporting Annalect Hiring manager needs.
  • Educating and enabling managers through the Annalect interview framework

30% Recruiting

• Manage open job postings and candidate pipeline
• Responsible for managing an active and passive pipeline search through a variety of recruiting channels.
• Responsible for ensuring a positive candidate experience throughout the life cycle of the recruitment process.
• Provide support on building out job descriptions
• Gathering candidate feedback in a timely manner
• Coordinating and scheduling candidates in a timely manner being respectful of the hiring managers’ schedules.
• Ensuring alignment of communications through job postings and candidate experience align with our overall Annalect culture and brand.

20% Recruiting Operations

• Reporting and Metrics:
  • Ensuring the recruiting report is updated on a weekly basis and providing any further metrics or reporting needs analysis.
  • Leadership level communication: Managing the Leadership and as appropriate Managers communications on the overall health of our recruitment.
• Financials:
  • Oversight of the budgets aligned against search agencies, external events, memberships
  • Oversight of referral program partnering with Finance, including processing of any referral payments
• Agency Relationships: Responsible for negotiating and managing any external agency relationships. Fiscally responsible for the costs and management of these relationships.  
• Responsible for the overall recruiting flow and offer approval flow:

• To ensure that the HR Policies & Procedures on recruitment are fully complied throughout the selection process. Strong ability to communicate effectively (verbal and written), at all levels within and outside the organization
• Solid understanding of on-going Technology trends. Past experience in managing and mentoring a team of at least 4-6 recruiters is a must.
• About 10 years of related experience of which a minimum of 6 years should be in a similar position / responsibility, preferably in a similar Industry. HR , Recruitment , Recruitment Manager/Preferably from Analytics or IT domain company
• Hands-on experience on MS Office skills

Ways of Working

• Think and act strategically to resolve issues, problem solve, add business value
• Approach work with a sense of urgency
• Strong organizational/planning, project management, and multi-tasking skills required to deliver on time and within budget
• Work independently with minimal supervision to set priorities and demonstrate excellent program /process and management skills
• Demonstrate a strong attention to detail
• Demonstrated experience in fostering a collaborative working environment between individuals and teams through coaching & personal example
• Exceptional time and priority management skills
• Use excellent communication skills to collaborate and provide transparency on all things
• Be a collaborative, high-energy, proactive self-starter

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automates conversations across voice, email, chat, social, WhatsApp and enhancing customer experience.

QA Tester Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

QA Tester Responsibilties:

In this role, you will report to the Head Software Developer and collaborate with the engineering team. Responsibilities may include:

·       Test new and existing features, debug code (units and integration) and report errors and failures

·       Work collaboratively with the developing team to correct errors and participate in testing for product releases

·       Gathering requirements

·       Test automation and test methodology (ex: TDD or BDD)

·       Other duties as required

·       Expertise in Test case design and test case execution.

QA Tester Qualifications:

·       2+ years of experience as a QA Tester or in a related field

·       Bachelor’s degree in Computer Science or Engineering or college diploma in QA Testing

·       Experience using web based and mobile testing frameworks (ex: Selenium WebDriver)

·       Experience using version control systems (ex: Git or Mercurial) would be considered an asset

·       ISTQB- Foundation Level would also be considered an asset

·       Ability to work autonomously and in a team

·       Keen attention to detail

·       Ability to solve complex problems

·       Determination and tenacity to commit to the end when solving issues

·       Defects triage and follow up on the defects fixes.

·       Defect retesting , Regression testing and Sanity testing.

·       Worked with the developers and the functional team

·       Understanding of Business Logic

QA Tester Core Skills:

·       Problem-solving

·       Attention to detail

·       Teamwork

·       Autonomous work

·       Continuous learning

Time management

·       Concise writing

·       Flexibility

·       Critical thinking skills

·       Understanding of User Experience