11+ Software documentation Jobs in Hyderabad | Software documentation Job openings in Hyderabad

JD:

• 10+ years of experience in preparing, reviewing, revising, and maintaining the software technical documents and Saas product documentation.
• Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Experience in performing independent research to understand a product and the needs of customers and stakeholders.
• Experience writing/editing troubleshooting, procedural, and reference information.
• Understands software terminology and has basic knowledge of working with software development teams.
• Experience working in an agile environment.
• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment.

Why SquareShift?

We firmly believe that our growth, long-term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Address: SquareShift Technologies

Job Summary :

We are seeking a new graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail.  

Graphic Designer Responsibilities: 

• Planning concepts by studying relevant information and materials. 
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval. 
• Preparing finished art by operating necessary equipment and software. 
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary. 
• Contributing to team efforts by accomplishing tasks as needed. 
• Communicating with clients about layout and design. 
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop. 
• Reviewing final layouts and suggesting improvements when necessary. 

Graphic Designer Requirements: 

• Bachelor’s degree in graphic design or related field. 
• 1 - 2 Years of experience as a graphic designer or in related field. 
• Must have an experience in creating Motion Graphics/Video Editing/Video Creation. 
• Demonstrable graphic design skills with a strong portfolio. 
• Proficiency with required desktop publishing tools, including Figma, Photoshop, InDesign Quark, and Illustrator. 
• A strong eye for visual composition. 
• Effective time management skills and the ability to meet deadlines. 
• Able to give and receive constructive criticism. 
• Understanding of brand & marketing, production, website design, corporate identity, advertisements, and multimedia design. 

Job Responsibilities

✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.

✓ Be the thought leader and champion for above mentioned technologies.

✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.

✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.

✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.

✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.

✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.

✓ Conduct technical interview to staff open positions in the backend team.

✓ Delegate work and assignments to team members

✓ Collaborate with their team to identify and fix technical problems

✓ Analyze users' needs and then finding applications to serve them

✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.

✓ Guiding their team through technical issues and challenges

✓ Prepare Technical design documents which would help the team to understand the technical flow

✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.

Required Experience: 

✓ Backend Lead around 14 years of experience

✓ Server less Computing Architecture

✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies

✓ Good knowledge of AWS Cloud

✓ Full cycle AWS implementation experience

✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations

✓ Experience leading teams of up to 10 + professionals

Ability to manage multiple tasks and projects in a fast-moving environment 

Educational Qualifications: 

Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

Job Description:

• In depth knowledge of NodeJS, ExpressJS, Mongo DB

• Experience implementing applications using React

• Experience creating front end applications using HTML5, React, Saga

• Hands on experience with JavaScript Development on both client and server-side

• Experience with modern frameworks and design patterns

• Experience in using Github / Bitbucket

• Knowledge of using AWS and deploying applications on AWS

• Mandatory Skills : Java, Springboot, Microservices.
• Basic knowlege of HTML and CSS
• good understanding of REST API designing as well as development using spring.
• Strong Hands on experience in Angular or React JS
• Effective in using frameworks.
• Proficient understanding of code versioning tools Git/bit bucket with Maven.
• hands on expereince in SQL

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.