Finance Executive

Profile- Java Developer

Experience– 4 to 7 Years

Skills Required - Java, Spring Boot, Hibernate, Microservices, Design Patter, JUnit, Mockito

Roles & Responsibilities -

• Experience in Java, J2EE, and Java 8 Features
• Experience in Java frameworks such as Spring, Hibernate.
• Experience in Microservices Architecture.
• Expertise in designing and implementing RESTful APIs.
• Familiarity with build tools such as Ant, Maven, and Gradle
• Proficient understanding of code versioning tools, such as Git
• Familiarity with Agile methodologies and Scrum framework.
• Sound knowledge of Oops programming
• Basic knowledge of any cloud and CI/CD Tools

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

W2 Sales Job Responsibilities:

• Maintain the database of candidates along with all follow-ups related information

• Posting vacancies on portals. Match the profile of the candidate on technical grounds

• Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.

• Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.

• Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.

• Ensure the target is met in terms of required submittals daily as well as required number of placements

• Should be able to generate Leads by cold calling to acquire a new direct client.

• Understanding their requirement and clearly articulating the resume and formatting it as required.

• Communicating with the consultants daily and update about submissions and interviews.

Perks and Benefits:

• Healthy & Hygienic work environment

• Very competitive Salary with Attractive Incentives

• Casual Leaves, Sick Leaves

• Rewards and Recognition

• Performance Bonus

Job Description-

We are looking for a React Native Lead interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native.

Skills

Firm grasp of the JavaScript {​{​and TypeScript or ClojureScript}​}​ language and its nuances, including ES6+ syntax Knowledge of {​{​functional or object-oriented}​}​ programming Ability to write well-documented, clean Javascript code Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle {​{​Android Studio, IntelliJ}​}​ Understanding of REST APIs, the document request model, and offline storage Experience with automated testing suites, like {​{​Jest or Mocha}​}​

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing, developing and testing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Responsibilities

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Address and improve any technical issues
• Strong commitment to quality and delivery
• Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Ability to wear many hats and learn new technologies quickly
• Used CI/CD and AWS platform

Qualifications

Experience

• 4-8 years of experience in IT industry
• Experience with modern frameworks and design patterns, minimum one-year experience with MERN Fullstack paradigm

Requirements

• In depth working knowledge of NodeJS 
• Database – MongoDB, SQL, postgre

• Obsession with lean, clean and organized code

• Solid Understanding of HTTP protocol and how server-side code is processed on the client

• Knowledge of the following will be considered as an advantage:
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript,
• Creating Unit test cases

Roles and Responsibilities

• Lead the delivery of high quality, innovative, flexible, cost-optimized and scalable technical solutions that meet business requirements
• Design, Develop, test and maintain software applications with MVC architectures, Micro services and scalable cloud native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross functional team along with client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate into the Evaluation Review of your team member

Desired Candidate Profile

• Experience in building enterprise web application using ReactJS as the frontend framework
• Experience with Redux and React Hooks
• Expert in HTML5, CSS3
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
• Strong knowledge of best practices and modern web design trends is necessary.
• Some experience with modern web-based typography.
• Excel at rapid prototyping and at writing good code.
• Experience with testing/debugging in multiple browsers and platforms.
• Expertise in using Javascript
• Should have worked on REST client and WebSockets
• Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest , Enzyme or any other similar framework.
• Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
• Low-Latency UI, Page optimization, and bundle build+caching
• Problem-solving and debugging skills
• Component-based architecture