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Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
𤩠So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
š The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
šāāļø Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- Weāre super transparent. We all know what everyoneās working on and howās the company doing.
- You can directly share and receive feedback with the founders at any time.
- Youāll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
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š¤ Whatās the interview process like?
Yes, we do have a process, and itās simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think weāre a good fit? Then letās roll.
JD:
- 10+ years of experience in preparing, reviewing, revising, and maintaining the software technical documentsĀ and Saas product documentation.
- Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
- Experience in performing independent research to understand a product and the needs of customers and stakeholders.
- Experience writing/editing troubleshooting, procedural, and reference information.
- Understands software terminology and has basic knowledge of working with software development teams.
- Experience working in an agile environment.
- Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment.
Why SquareShift?
We firmly believe that our growth, long-term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment, and development opportunities
- Competitive pay and allowances for professional developmentĀ
- Flexible time off to relax and recharge
Address: SquareShift Technologies
Testsigma is built to make test automation effortless. We are a fast-growing, product-based startup backed by leading global Investors like Accel, STRIVE and Marquee Angels.Ā
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We are the first open-source test automation platform built out of India and competing with global giants. With product-market fit and a terrific team, weāre poised to capture the global market for AI driven, cloud-based test automation platforms.
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The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.
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Job Description
As a technical writer, you will work on creating clear and concise guides for Testsigma customers, partners, and developers. You will be responsible for communicating complex information in an easily understood manner, without relying on jargon. Your role will involve collaborating with fellow writers and internal business partners (such as product managers, UI designers, and software development engineers) to strategize, participate in content development and quality governance efforts, and develop content for our ecosystem.Ā
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Responsibilities
- Builds high-quality, rich technical content in easy-to-understand plain, clear and simple language.
- Develops a solid understanding of the product to try, code, test out and also simulate userās behavior for videos.
- Works with design, product, and engineering team to create great documentation for all Testsigma products
- Donāt shy away from setting up the IDEs and debugging a few lines of the code.
- Be comfortable with handling shifting priorities and pivoting when required.
- Review content in terms of logical flow and completeness of document.
- Standardize documentation process across the organization
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Requirements
- 1 year of Dev/Testing/Automation experienceĀ
- Have an understanding of computer science or automation testing fundamentals.
- 2-4 years of experience in building technical documentation, API documents, or technical content for SaaS companies.
- Excellent skills in grammar, minimalist documentation design, and effective information architecture.
- Experience writing, editing, researching, and planning software documentation.
- Sound knowledge of version control (Git), software development lifecycle, DevOps(Jenkins), and testing practices.
- Comfortable with IDEā,, APIs, programming languages(any) to understand the concepts and convert to user understandable formats.
- Experience using the Linux shell
- Be a team player - work with our world-class engineers to come up with creative and elegant documentation to help users with complex problems.
Candidates from SAAS, Technology product background prefered.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Researching, outlining, writing, and editing new and existing content
- Working closely with various departments to understand Products Specifications, Architectures
- Creating Technical documentation for the product
- Writing easy-to-understand user interface text, online help and developer guides
- Preparing User manuals of the product and developer guides
- Revising all documents as new update or issues arise
- Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities
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What you need to have:
- B.Tech /B.E.; Any Graduation
- Strong experience in creating Technical documents like Product Specs, Project Charters, Application Notes, Architectural diagrams, Software API documents, Design documents, Survey forms, User guides, Patent applications and Management Presentations.
- Well experienced in planning, creating, and maintaining technical documentation.
- You must have the potential to grasp technology
- Preference will be given to candidates, with experience in Consumer-lifestyle companies, having good understanding of any of the product categories including Wearable (Band, Smartwatches), Hearables (TWS, Neckbank, Headphones), Alexa Speakers/ Voice Assistant, Soundbars, and any other consumer Electronics products
- Having experience working Multi-site, diversified team environment and good team player.
- Excellent English written and communication skills.