Do you know what puts the sass in SaaS companies around the world? Their storytelling abilities. End of the day, we’re all selling software - lines of code stacked upon a server. But it’s your words and visuals that breathe excitement and trust into a lifeless interface. It’s your ability to pre-empt problems and provide easy-to-consume solutions that forge a connection between these lines of code and a real human. We’re offering you the opportunity to make tech communication more human, more relatable, and more dynamic than ever before! Job Responsibilities: We're looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our product. You will be responsible for maintaining and updating our product documentation. This includes: Creating how-to guides and visuals. Explaining marketing automation concepts to facilitate product adoption. Undertaking SEO optimization and maintaining information architecture. Creating video tutorials and on-demand webinars for existing clients. Collaborating with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Skills and Experience: Impeccable English and intuitive storytelling skills. A vivid imagination with a strong sense of quality. A go-getter attitude, insatiable curiosity, and an unmatched willingness to learn. A basic understanding of SEO and how users consume web content. The ability to collaborate with multiple teams and work independently. At least 2 years of digital marketing experience (preferably for a tech startup). Prior experience as a technical writer is an added advantage. Knowledge of Adobe Photoshop or similar tools is an added advantage. A formal degree in Journalism/Marketing/Communication is preferred. About Us
Designation Business Analyst Work Location Mumbai Reports to Team Leader About You: A Graduate or Post Graduate in Engineering/ Computer science or holding any diploma in computer science/IT. A self-starter/team player who is excited to work in a fast-paced environment with an ability to multi-task and work independently with minimal supervision. Should have 2+ years of Business Analysisexperience preferably on a product-based company. Must have exposure on working with industry trends and MVC architecture. Must possess excellent communication skills in English. About the JOB Involved in the design or modification of business systems or IT systemsTo Collaborate with engineering leads and senior architects to create and design various applications for the company. Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analyzes business needs and requirements. Developing technical solutions to business problems, or to advance a company'ssales efforts, begins with defining, analyzing and documenting requirements.
As a technical writer, you will be responsible for developing high-quality technical documentation for the Servify platform. This documentation will include: • Internal developer documentation • Documentation for partners integrating with Servify • Product user manuals You will work very closely with the Engineering and Product teams to build this documentation. You will also coach developers to get better at writing documentation.