Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You’ll Be Doing:
- Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
- Answers video calls, chats and emails and will schedule appointments with team members
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- Graduation required
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/WIFI connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred
- Intermediate MAC computer skills including use of multiple monitors and applications
- Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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Calling New & Existing clients.
Upselling the packages
Closing sales and achieving sales targets.
Responsible for making outbound calls and regular follow up on leads assigned.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Understand the Customer requirements, encourage them to upgrade / renew the packages.
Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again
Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
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experience
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About Klenty
Klenty is a Software Product company operating in the Sales Engagement category.
One of the fastest growing SAAS startups in the sales engagement space, Klenty is headquartered in California and operates from Chennai, India.
Klenty’s Sales Engagement Product helps thousands of sales teams automate all the repetitive activities involved in the sales process like sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus more on activities like building relationships and closing deals.
With over 3000 customers all over the world, we are on a mission to transform every B2B Sales team into an unstoppable force
Join us in building the future of sales engagement software
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1. Ensure that the application doesn’t misbehave under changing user load and that no bugs or errors reach the end-users.
2. Understands and analyze performance test requirements - Develops performance test script suite and Executes tests —> Captures —> Analyzes results.
3. Conduct system performance testing to ensure system reliability, capacity and scalability and reports performance test progress & defects.
4. Maintains performance script repository.
5. Writing test scripts of various test phases like integration, regression, system.
6. Analyzing users stories / Use cases / requirements for validity and feasibility.
7. Interact with SMEs & Business to gather PT/PE requirements.
8. Identifying tools and techniques to improve testing quality and efficiency.
9. Raise issues or concerns to the stakeholders upfront and if required come up with mitigation plan.
10. Collect all metrics (Client Side, Server Side, DB, Network and Load Balancer) and analyse the performance metrics and bottlenecks to suggest corrective actions.
11. Design and create benchmark scenarios and prepare performance benchmark documents.
12. Prepare test summary reports for management review.
13. Collaborate closely with other team members and departments and assist in other performance engineering activities as needed.
Seniority Level - Entry level
Industry - Information Technology & Services
Employment Type - Full-time
Job Functions - Product Development
Employment Type - Full-time
Contacting inbound leads, suggesting the right products, followup & Closing the deal.
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Title: Founding Engineer
Requirements
- Passionate and Hungry to grow
- Proficient in React + Typescript (for Frontend), or Python (for Backend),
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Great to haves
Backend
- Proficiency in PostgreSQL
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Frontend
- Good visual design sense
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- Proficiency with Figma
About Middleware
Good engineers start their careers to change the world but end up just WAITING! Waiting for code reviews, waiting for QA, waiting for their managers to give them the next big opportunity.
Middleware unblocks engineering teams from waiting and hence increases their productivity.
We help engineering leaders catch delivery bottlenecks and enable their teams for growth using insights from existing tools like Github, JIRA, Calendar. Imagine a cockpit for engineering leaders to run their entire team instead of them texting - "Hey, let's catch up on a quick call?" to everyone.
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Go Programming (Golang)
Ruby on Rails (ROR)
RubyPython
JavaSenior Software Engineer, Java/Python (Bangalore, Remote option available)
4+ years of experience
Zepto
Why should you look at this role?
Salary 40-55 lakh per annum
Paid leave
Sick leave
Provident Fund
What Else?
- High growth startup in quick commerce space (10 min delivery)
- Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
- Work on real world logistics problems & benefit from the rocket ship Zepto is!
Tech Team: 40-50 (200+ in few months)
About the Employer
Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!
Just 6 months after launching, we've raised $160 million from marquee
investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.
The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.
Funding:
Funding Zepto has raised a total of $160M in funding over 3 rounds.
Their latest funding was raised on Dec 20, 2021 from a Series C round.
Employer Reviews:
“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”
"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."
Reporting structure:
Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO
This role would be by and large a Individual Contributor role.
Interview Process:
- Round 1. Problem Solving + CS Fundamentals (60 mins)
- DS/Algo Problems (30 mins) - You can expect 1-2 Leetcode easy/medium questions
- CS Fundamentals (30 mins)
- Round 2. Low Level Design (60 mins)
- You would be given a trivial problem and expected to work through the low level design viz class structure, interfaces, db data models etc.
- Round 3. High Level Design (60 mins)
- You will be given a trivial problem, where we would work with you to design the system for the problem statement. We expect the detailed flow of the Functionality
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- You will be given a trivial problem, where we would work with you to design the system for the problem statement. We expect the detailed flow of the Functionality
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- Work very closely with the Tech Leadership and lead end-to-end development.
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- Architect and implement backend services with high reliability and scalability.
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- Write quality documentation and handle conflicts well to build consensus.
- Learn about new technologies and incorporate them.
- Mentor young minds and foster team spirit
Your Superpowers
- 4+ years of experience with Java frameworks like Spring / Dropwizard/Play or Python frameworks like Django/Flask/FastApi and databases like PostgreSQL/MySQL/MongoDB
- Experience in building highly scalable customer-facing applications that involve implementing complex business flows and dealing with an ever-increasing scale
- Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces.
- Experience in service-oriented architecture design.
- Experience building at least one application from scratch.
- Experience with cache store/message broker like Redis / RabbitMQ/Kafka
- Interest in learning new languages/framework as needed.
- Worked in a startup environment with high levels of ownership and commitment.
- A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with.
JavaPythonRubyRuby on Rails (ROR)Go Programming (Golang)Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at https://www.elastic.co/">elastic.co.
The Observability team is in charge of developing solutions that focus on application developers and engineers that run infrastructure and services supporting these applications. Elasticsearch is an efficient datastore for logs, metrics, and application traces, supporting the three pillars of observability. The Observability team builds and maintains solutions that make getting insights from this data turnkey and efficient, such as our https://www.elastic.co/solutions/apm">APM, https://www.elastic.co/solutions/metrics">Infrastructure Monitoring, and https://www.elastic.co/uptime-monitoring">Synthetics solutions. When developing these solutions, we think about the problem end-to-end: how do we automatically collect data from common data sources, how do we store it efficiently in Elasticsearch, how do we present this information to the user, what actions do we take on the insights from the data? All of these aspects are important in bringing a turnkey solution to the market.
You will be working on Observability Integrations to collect logs and metrics from all the systems that matter to our users, using the current and next generation of data shippers: Beats and the new Elastic Agent.
Job Location : Bangalore, India
What you will be working on
- Work with product management to define the requirements for new https://github.com/elastic/integrations">integrations: data collection strategies, storage optimization, alerting and visualization options, refining requirements, translating requirements to stories and epics, and performing detailed scoping of features
- Develop, maintain and evolve https://github.com/elastic/integrations">integrations for multiple services using the Elastic Stack and https://github.com/elastic/elastic-package">specific tooling. For some projects, contributions to the https://github.com/elastic/beats">beats platform will be needed (Go).
- Work with our support team to help customers troubleshoot and solve their issues in production environments, ensuring SLAs are met.
- Interact with the community and help them use our products.
- Collaborate with other engineering, QA and documentation teams to execute on product deliverables.
What you will bring along
- Experience operating or developing monitoring products, such as Elastic (ELK, Elastic Observability), Prometheus, Grafana, ELK, Datadog, New Relic, etc.
- Proficiency in at least one programming language (Go, Java, PHP, Python, Ruby, C++, we use Go) with strong analytical, debugging, and troubleshooting skills.
- Excellent verbal and written communication skills and ability to work in a distributed team.
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Bonus Skills
- Interest in learning new technologies.
- Experience contributing to open source projects.
- Hands-on experience managing cloud services at scale.
- Experience in SRE and / or DevOps roles.
- Experience monitoring or operating container orchestrators (Kubernetes, etc).
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
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- Ability to craft your calendar with flexible locations and schedules for many roles
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- Double your charitable giving - We match up to $1500 (or local currency equivalent)
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
XML
HTML/CSSJob description
Duties and Responsibilities
- Managing Workflow
- Training New Hires
- Creating and managing team schedules.
- Reporting to Senior Management.
- Helping to resolve employee issues and disputes.
- Identifying and applying career advancement opportunities.
- Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
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- Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
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Minimum Job Requirements
- Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
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- knowledge in print and digital publishing will be preferable.
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- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
- Strong knowledge of principles, practices and techniques of print and digital publishing and development.
- Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.
- Ability to foster a cooperative work environment.
- Strong analytical communication, critical thinking and problem solving skills.
- Employee development and performance management skills.
- Excellent verbal and written communication skills.
- Excellent time management skills and ability to prioritize projects.
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Ability to develop and maintain recordkeeping systems and procedures.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres