Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You’ll Be Doing:
- Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
- Answers video calls, chats and emails and will schedule appointments with team members
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- Graduation required
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/WIFI connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred
- Intermediate MAC computer skills including use of multiple monitors and applications
- Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Similar jobs
We are seeking talented and motivated Telesales Representatives to join our dynamic sales team. In this role, you will be responsible for proactively reaching out to potential customers, promoting our products and services, and converting leads into successful sales.
Job Title- Solution Sales Consultant
CTC- 16 lpa
Location- Hyderabad
Experience- 5+Years
Working Mode- Work from Office
Critical Skills- Good communication skills, B2B Sales, Enterprise Technology Sales, Saas Sales
Qualification- Any Engineering/Computer degree
Roles And Responsibilities:
• Account-Based Targeting, Qualification, and Nurturing
• Develop and expand a portfolio of Mid to Large Enterprise Customers in Manufacturing and Consumer Brands
• Identify New Business opportunities and follow up on the defined business opportunities
• Assess client needs and promote suitable solutions
• Meet with decision-makers and provide information about O4S
• Construct & Modify Pitches, Sales Presentations, and Decks to Suite the Requirement
• Demonstrate and Differentiate O4S from the competition focusing on our unique and compelling value proposition
• Perform Product Demonstrations
• Negotiate sales and long-term contracts with clients
• Work with our partners to maintain and expand business within assigned client accounts
• Forecast and Achieve Substantial Revenue/Sales Targets
Skills Required :
• Individual Contributor role with 5+ Years of End-to-End Software Sales
Experience while working on a value driven complex sales processes with a SaaS Enterprise
• Ability to Sell Enterprise Technology Solutions to CXOs
• Excellent experience in mapping hierarchies in Mid to Large Companies
• Nurturing via Email, LinkedIn, and similar portal
• Excellent Presentation and Soft Skills
• Strong Analytical and Problem-Solving Capabilities
• Ability to Meet Goals and Perform Well Under Pressure
• Ability to handle a fast-paced environment and challenging workload
Job Summary:
We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you
will be responsible for contacting customers, introducing our products or services, and generating leads.
Your primary objective will be to engage customers over the phone, provide information about our
offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a
customer-oriented approach are essential for success in this role.
Responsibilities:
• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.
Requirements:
• Proven experience as a Telecaller or similar sales role.
• Excellent verbal communication and interpersonal skills.
• Persuasive and confident with the ability to build rapport with customers.
• Active listening skills to understand customer needs and concerns.
• Ability to work in a target-driven environment and achieve goals.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in using CRM software and other telecommunication tools.
• Ability to handle objections and resolve customer complaints professionally.
• High school diploma or equivalent; additional education or certifications in sales or customer
service is a plus.
Role
The role of a Sales Manager - SAAS will be to assist the organization’s sales and growth efforts by contributing to new customer acquisition. You should be able to provide ideas to attract new clients, increase sales funnels and keep the senior management updated about market and competitor activity. The primary role and responsibilities of a Sales Manager include:
Responsibilities
- Build relationships with potential clients to create new business opportunities
- Develop new sales funnels while having a targeted
- Assist in marketing & PR activities
- Support in writing new business proposals
- Maintain knowledge of all product and service offerings of the company
- Keep prospective client database updated
- Coordinate meetings for senior management with prospective clients
- Follow company guidelines and procedures for the acquisition of customers
- Analyze the data to suggest growth opportunities
- Share and execute ideas to increase the revenues target of the company
Qualifications
- Minimum 3+ years of B2B sales experience within SaaS
- Must have basic knowhow of technologies
- Previous experience with a technology team gives you an extra brownie point
- Must possess strong customer service skills
- Excellent written and verbal communication
- Must have good negotiation skills
- Must be able to create good presentations
- Must have excellent interpersonal skills
- Must be detail oriented and an active listener
- Ability to work under pressure
- Must be a quick learner
- Must know how to manage different priorities
- Should be ambitious and goal-oriented
Responsibilities
Handle lead generation and book appointments
Train staff in products, market and processes for sales excellence
Develop “go to market” models for products and campaigns
Increase reps’ efficiency with leads, transactions and time management
Hire, onboard and mentor employees
Requirements and skills
Proven work experience in a Sales Operations or similar role
Strong understanding of the sales process to support the sales team
Analytical skills to interpret sales data to make suggestions on how to improve the sales process
Experience working with different teams and departments to streamline onboarding and reporting
Relevant training and/or certifications in Sales Operations preferred
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs
What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.
Introduction
http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls
Your Roles and Responsibilities
The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.
Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.
Primary Responsibilities
- Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
- Understand the healthcare market, customers and build business cases for new product opportunities.
- Listen to the users on a regular basis and figure out the opportunities to solve their problems.
- Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
- Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
- Use data, creativity, and experimentation to constantly improve the product experience
- Plan product reviews with engineering teams and reviews with leadership.
- Work on product roadmap, backlog, and deliverables.
- Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.
- Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.
- Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.
Requirements
- 5+ years in software product management with a consistent record of timely and quality delivery of software products
- Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
- High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
- Ability to juggle several initiatives and shift priorities as needed
- Exceptional communication skills (verbal and written communication) with a knack for storytelling
- Data Driven with proficiency on data querying and analysis.
- Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
- Have prior experience in the development team and understand how modern development frameworks function.
- Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
- Have Good understanding of funnels, agile & sprints, and wireframes.
- Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
- Understand how the application functions and the technicalities around it.
- Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
- Love analytics and very frequent experimentation
- 8+ years of experience in software development
- 4+ years of recent hands-on experience in architecting and building complex solutions that run in SaaS/PaaS environments, especially on AWS cloud leveraging SaaS based Microservices development coupled with Distributed Caching & Message Queuing.
- Should have experience in developing solution architecture and/or evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
- Should have excellent knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
- Should have experience with Full Stack development with experience in technology stacks/frameworks like JAVA, Springboot, Python, Redis, SQL, NoSQL and Graph DBs
- Good to have Architected solutions that handle Big Data and should be proficient in data analytics
- Must have Expert level proficiency in Design / Architectural patterns, data structures and algorithms
- Must demonstrate knowledge of DevOps tool chains and processes
- Experience in web-based application migration from on-premise to SaaS model is a big plus.
- Experience of Integration patterns and associated best practice(e.g. Web Services, REST API's, Pub/Sub, MOM)
- Excellent knowledge and hands-on experience in Web services related, functionally decomposed architecture, Load Balancing of Web Services and applications, designing multi-tenant systems, Clustering and sharding of data, microservices architecture / design patterns, and throttling and performance management of such services
- Good conviencing skills
- Sales player
- Maintain good relationships with clients
- Follow up the clients until lead success
Sales Specialist
(Outbound Sales Specialist)
Experience - 3 to 4 years
Location - Pune & Bangalore
We are looking for a talented and competitive Sales Specialist who thrives in a quick sales cycle environment. If you're someone who loves travelling and has a strong desire to make a career in IT Sales, then you have reached the right place. The ideal candidate should have the hunger to perform consistently and meet expectations. You must be comfortable meeting end customers and discuss and understand mobility requirements.
Key Responsibilities
The individual role that you’ll play in our team:
- Establish and meet annual sales quotas for regions and territories; projecting expected sales volume for direct & through partner accounts.
- Meeting end customers to discuss their IT Mobility needs and requirements, Should be able to map customer organigram and propose the solution based on needs.
- Should be able to manage OEMs/Reseller/System Integration Partners for product promotion and push for targets.
- Should be ready for Travels within South India regions.
- Manage existing and potential new accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.
- Should be a team player and working with Internal stakeholders/Allied teams.
- Develop and implement new sales initiatives, strategies and programs to capture new customers
- Should be good at communication, Knowledge on using CRM is an added advantage.
- Maintain records of all sales leads and customer accounts
- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Develop and sustain knowledge of Product features,offerings and associated technologies.
- You will need to be proactive and manage your own sales pipeline.
What we want to see in the potential Candidate
- Strong verbal and written communication skills.
- Excellent selling and negotiation skills
- Great listening skills and a desire to learn proper consultative selling techniques.
- Sound knowledge of IT Mobility industry
- Self starter
- High-energy and positive attitude
- Ability to quickly learn and apply new information in customer-facing scenarios
- The ability to write reports and proposals
- The capacity to work well on your own or in a team
- The ability to manage your time and plan your day effectively
- Should have prior experience with a B2B product company
- Has good experience in SAAS B2B sales would be an added advantage
- MDM Domain understanding would be an added advantage.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres