Tele sales Executive

ob description

Business Analyst – Job Description

Exp =2+ year

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• BA in travel domain: 3 years (Required)
• Business analysis: 2 years (Required)
• total work: 2 years (Required)

Work Location: In person

Company- Accionlabs Technologies[www.accionlabs.com]

Location- Bengluru

Work Type- Permanent

Salary- Open

Its work from office job

Key Aspects of Role



 Leverage deep knowledge of the full technology stack to help achieve business objectives and

customer outcomes

 Collaborate with Product Management to validate the technical feasibility of and establish non-

functional requirements

 Collaborate with Architecture to evolve architecture to solve technical challenges, support

future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt

 Technical advisor to internal or external stakeholders on complex technical components

 Technical leader working with the team to help remove blockers and act as a tie breaker

 Adjust the team processes, listening to feedback and guiding the team through change and

driving continuous improvement

 Guide, teach, and mentor team, providing feedback and moderating discussions

 Represent the interests of the team in cross functional meetings

 Maintain and proactively share knowledge of current technology and industry trends

 Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps &

12 Factor Application best practices ensuring rapid value delivery and with quality

 Collaborate with other Principal Engineer’s to drive engineering best practices around testing,

CI/CD, GitOps, TDD, architectural alignment, and relentless automation

 Excellent understanding and familiarity with Cloud Native and 12 Factor Principles,

Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming

(XP), Observability / Monitoring

Required Skills

Coding experience in Java

 Extensive hands-on experience working with AWS cloud products and services

 Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis

and Couchbase

 Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes

 Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate

and knowledge of advanced SQL

 Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS,

Data Streaming

 Knowledge of containers and container orchestration platforms, preferably Kubernetes

 Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs

and data integration architectures

 Knowledge of containers and container orchestration platforms, preferably Kubernetes

 Advanced Architecture and system design skills and principles

 Excellent organizational skills and can drive a cross-team strategic project or initiative

 Solid coaching, mentorship and technical leadership to help others grow

 Able to drive consensus/commitment within and across teams and departments

 Advanced critical thinking and problem solving on complex issues and customer concerns.

 Strategic thinker beyond immediate needs, considering the longer-term

 Excellent communication skills, with ability to communicate highly complex technical concepts

 Demonstrate high level of empathy with internal colleagues, stakeholders and customers

If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.

- Experience in Core PHP , MVC Architecture.

- Ability to write APIs incl Restful APIs.

- Knowledge of Bootstrap or other front-end frameworks

- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.

- Knowledge of database operations with MySQL.

3 years Minimum Experience Required (Vacancies 5)

Location:- Chandigarh IT Park (WFO)

Shift Timings:- UK Shift

Responsibilities:

• Develop, test, and maintain robust and scalable Python applications.
• Work collaboratively with cross-functional teams to design and implement new features.
• Ensure the performance, quality, and responsiveness of applications.
• Implement server-side logic, database integration, and system architecture.
• Choose and work with one of the following frameworks: Flask, Django, or Fast API.
• Utilize databases such as SQL, Post SQL, or MongoDB to support application development.
• Demonstrate proficiency in Linux or Ubuntu server environments.
• Knowledge of containerization tools, particularly Docker, for deployment and scalability.
• Implement and optimize caching strategies using Redis or Celery (a plus).
• Participate in the planning and implementation of Continuous Integration/Continuous Deployment (CI/CD) processes.
• Stay updated on industry trends and emerging technologies.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Python Developer with 3-5 years of hands-on development.
• In-depth knowledge of at least one of the following frameworks: Flask, Django, or Fast API.
• Strong expertise in databases such as SQL, Post SQL, or MongoDB.
• Familiarity with Linux or Ubuntu server environments.
• Proficiency in containerization tools, particularly Docker.
• Experience with Redis cache or Celery is a strong plus.
• Understanding of CI/CD processes and tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced and dynamic work environment.

About TO THE NEW:

TO THE NEW (TTN) is a technology services company that designs, builds, & runs digital products and platforms for Fortune 500 companies, enterprises, SaaS, and consumer tech companies. We are recognized by global analyst firms like Gartner, Everest, ISG, and Zinnov for our capabilities in Digital Engineering, Cloud, and Data & Analytics. We have deep expertise in Experience design, Open source technologies across Web, Mobility, CMS, diverse Cloud infrastructures, DevOps, Big data & analytics, Quality, and test automation; combined with proven experience in Agile methodologies.

Founded in 2008, TTN is one of the fastest-growing companies with a growth rate of over 60% since 2017. Our passionate team of 2000+ “Newers” is spread across our delivery centers in Delhi, Dubai, NYC, and Sydney. TO THE NEW is a consistent winner of the prestigious ‘Great Place to Work’ award since 2015 and ranked #47 in the ‘Top 100 companies in India to Work’ for in 2019. Recently TTN was also recognized as one of the ‘Top 25 India’s best IT & IT-BPM workplaces’.

We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. 

Responsibilities:

1. Create high performance, secure, responsive, clean and simple front-end builts in collaboration and discussion with backend developers, designers and product owners

2. Responsibility for resolving all issues assigned in a timely manner

3. Participate in and lead architectural discussions with a group of senior architects

4. Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse

5. Translate designs and style guides into interactive user interfaces, ensuring cross browser compatibility, performance and robustness

6. Deliver high quality code that is maintainable and readable.

7. Develop and maintain features using JavaScript.

8. Our clients would value you for your comprehensive knowledge and understanding of Front-end design and architectures

Requirements:

1. Experience in developing front-end technologies using Object Oriented JavaScript, React.js, HTML, & CSS

2. Understanding of various browser engines

3. Experience to handle cross browser compatibility issues

4. Experience of full software development life cycle and good understanding of version control systems like Git.

5. Experience with an agile development methodology, preferably Scrum

6. Excellent time management, multi-tasking and communication skills

7. Understand the needs of our users and customers at the beginning of each project

8. Provide complete, actionable, and timely technical feedback to your Agile team

9. Mentor fellow and junior engineers

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score