Business development Executive

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Role : Senior Technical Recruiter - US Market

Location : Hyderabad(Onsite)

Shift : 7:00 PM to 4:00 AM(IST)

Full-time

Role Overview :

We are looking for an experienced Senior Technical Recruiter with proven leadership capabilities and deep expertise in the US staffing market. The ideal candidate will have a strong background hiring for AI, Product-based, and SaaS organizations, along with the ability to mentor recruiters, drive hiring strategy, and partner closely with stakeholders to deliver high-quality talent at scale.

Key Responsibilities :

• Lead end-to-end recruitment for complex technical roles across AI, Product, and SaaS domains in the US market
• Partner with hiring managers, engineering leaders, and business stakeholders to understand hiring needs and workforce planning
• Drive hiring strategy, market intelligence, and talent mapping for niche and high-demand skill sets
• Mentor, guide, and review the work of junior recruiters to improve quality, speed, and candidate experience
• Manage the full recruitment lifecycle: sourcing, screening, interviewing, offer negotiation, and onboarding support
• Utilize advanced sourcing techniques (LinkedIn, Boolean, job boards, referrals, ATS, talent pools)
• Ensure compliance with US staffing regulations, hiring practices, and documentation standards
• Build and maintain strong pipelines for roles including Software Engineering, AI/ML, Data, Product, Cloud, DevOps, and Architecture
• Track and report recruitment metrics (time-to-hire, conversion ratios, quality of hire)
• Strengthen employer branding and candidate engagement for US-based clients and roles

Required Experience & Skills :

• 5+ years of experience in US Technical Recruitment / US Staffing
• Strong hiring exposure in AI, Product-based, and SaaS organizations
• Hands-on experience recruiting for complex technical roles across multiple tech stacks
• Proven leadership or mentoring experience within a recruitment team
• Excellent understanding of the US recruitment lifecycle, time zones, and client expectations
• Expertise in Boolean search, LinkedIn Recruiter, ATS tools, and sourcing platforms
• Strong stakeholder management, communication, and negotiation skills
• Ability to work in a fast-paced, high-volume, high-quality hiring environment

Preferred Qualifications :

• Experience working with product companies, startups, or global SaaS firms
• Prior experience managing or scaling recruitment teams
• Exposure to diversity hiring initiatives in the US market
• Excellent analytical and reporting skills

Major Responsibilities -

• Identify potential clients and opportunities across industries.
• Build and maintain a strong sales pipeline through outreach and follow-ups.
• Pitch Quawd’s services to prospective clients via calls, emails, and meetings.
• Collaborate with the strategy and creative team to develop proposals.
• Track sales performance and market insights to refine the business approach.
• Attend networking events and conferences to grow brand visibility.

Requirements -

• Bachelor’s degree in Business, Marketing or a related field.
• At least 1-3 years of experience.
• Excellent communication, persuasion, and relationship-building skills.
• Familiarity with digital/creative services is preferred.
• Self-motivated with a growth mindset.

You will be responsible for designing, building, and maintaining data pipelines that handle Real-world data at Compile. You will be handling both inbound and outbound data deliveries at Compile for datasets including Claims, Remittances, EHR, SDOH, etc.

You will

• Work on building and maintaining data pipelines (specifically RWD).
• Build, enhance and maintain existing pipelines in pyspark, python and help build analytical insights and datasets.
• Scheduling and maintaining pipeline jobs for RWD.
• Develop, test, and implement data solutions based on the design.
• Design and implement quality checks on existing and new data pipelines.
• Ensure adherence to security and compliance that is required for the products.
• Maintain relationships with various data vendors and track changes and issues across vendors and deliveries.

You have

• Hands-on experience with ETL process (min of 5 years).
• Excellent communication skills and ability to work with multiple vendors.
• High proficiency with Spark, SQL.
• Proficiency in Data modeling, validation, quality check, and data engineering concepts.
• Experience in working with big-data processing technologies using - databricks, dbt, S3, Delta lake, Deequ, Griffin, Snowflake, BigQuery.
• Familiarity with version control technologies, and CI/CD systems.
• Understanding of scheduling tools like Airflow/Prefect.
• Min of 3 years of experience managing data warehouses.
• Familiarity with healthcare datasets is a plus.

Compile embraces diversity and equal opportunity in a serious way. We are committed to building a team of people from many backgrounds, perspectives, and skills. We know the more inclusive we are, the better our work will be.         

ADF Developer with top Conglomerates for Kochi location_ Air India

conducting F2F Interviews on 22nd April 2023

Experience - 2-12 years.

Location - Kochi only (work from the office only)

Notice period - 1 month only.

If you are interested, please share the following information at your earliest