Business Development Executive

JD for Business Analyst "zoho"

JOB DESCRIPTION

Job Title - Business Analyst “Zoho”

Experience - 2+ yrs 

Location - Noida Extension 

Responsibilities-

• Define project scope and document business requirements.
• Design technical specifications, using best practices and minimising the need for custom coding.
• Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
• Create solutions on our ZOHO platform to meet the internal customer requirements.
• Automate processes using ZOHO automation tools.
• Create test scenarios and do solution testing.
• Functional and technical CRM support as well as troubleshooting of (integration) issues.
• Support the set-up of integrations to existing business systems.
• Project management and project documentation (BRD , FRD)
• Prepare Customised Management Reporting Dashboard
• Work closely with the Operations team to implement and configure Zoho applications based on business needs.
• Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
• Collaborate with the team to understand and document business processes and workflows.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Basic understanding of Zoho applications or a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Eagerness to learn and apply theoretical knowledge in a practical work environment.

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key

Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)

Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners

Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.

Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus

Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

e are looking for a strong mobile app developer who welcomes both engineering and maintenance tasks. The primary focus will be to implement new user interfaces and features together with automated unit and integration tests.
You will be working with our candid and collaborative team, where your knowledge and advice about application architecture and the newest mobile technologies will be highly appreciated. The code you write will need to be cleanly organized and of the highest quality. You’ll also help ensure solid application performance and an excellent user experience.

Skills and Qualifications
Deep Knowledge in Flutter with 2+ years of active development.
Extensive knowledge about mobile app development. This includes the whole process, from the first line of code to publishing in the store(s)
Familiarity with RESTful APIs and mobile libraries for networking
Familiarity with the JSON format
Experience with profiling and debugging mobile applications.
Familiarity with Git, Firebase and push notifications systems
Duties and Responsibilities
Developing new features and user interfaces from wireframe models
Ensuring the best performance and user experience of the application
Fixing bugs and performance problems
Writing clean, readable, and testable code
Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.
Knowledge on native android and ios development would be an added advantage.

Datametica is Hiring for Datastage Developer

• Must have 3 to 8 years of experience in ETL Design and Development using IBM Datastage Components.
• Should have extensive knowledge in Unix shell scripting.
• Understanding of DW principles (Fact, Dimension tables, Dimensional Modelling and Data warehousing concepts).
• Research, development, document and modification of ETL processes as per data architecture and modeling requirements.
• Ensure appropriate documentation for all new development and modifications of the ETL processes and jobs.
• Should be good in writing complex SQL queries.

About Us!

A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.

We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.

Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.

We have our own products!

Eagle – Data warehouse Assessment & Migration Planning Product

Raven – Automated Workload Conversion Product

Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.

Why join us!

Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.

Benefits we Provide!

Working with Highly Technical and Passionate, mission-driven people

Subsidized Meals & Snacks

Flexible Schedule

Approachable leadership

Access to various learning tools and programs

Pet Friendly

Certification Reimbursement Policy

Check out more about us on our website below!

www.datametica.com