Sales Manager

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

Job Summary:

We seek a UI/UX Designer to create intuitive, user-friendly digital experiences. You'll work with developers and product teams to design seamless interfaces, conduct user research, and enhance usability.

Key Responsibilities:

• Design wireframes, prototypes, and UI mockups.
• Conduct user research and usability testing.
• Collaborate with developers for smooth implementation.
• Optimize navigation, usability, and accessibility.
• Maintain design systems and style guides.

Requirements:

• Experience with Figma, Adobe XD, Sketch.
• Strong understanding of user flows and usability principles.
• Knowledge of HTML, CSS, JavaScript (preferred).
• Excellent visual design and typography skills.
• Strong communication and teamwork abilities.

Perks:

• Competitive salary & benefits
• Remote work & flexible hours
• Career development opportunities

Egnyte is seeking a talented Staff Frontend Engineer to join our team in Mumbai or to work remotely elsewhere in India. If you’d like to contribute your skills to the development of a global product with an impressive client base, please reach out!

Egnyte is a product-focused company based in Silicon Valley in California, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity.

Your job will be to make meaningful contributions to two parts of our platform: Egnyte Protect and Egnyte Connect. 

You’ll have plenty of opportunities to learn from other Egnyters working in India, the United States, and Poland. Knowledge-sharing is a fundamental part of our culture, and we know how to share knowledge across distributed teams. 

We’re building enterprise software for companies of all sizes. It means that every day we’re dealing with a large scale. We build our apps with React, we use SASS and CSS modules for styling, Webpack for bundling, Jest and Enzyme for testing, and Redux with Sagas for state. We do have some older bits of tech in our stack too, like Backbone with Marionette, but we’re actively working on removing them from our codebase. 

Since our app is fairly complex, we care about writing a fair amount of tests for it. We have thousands of unit and functional tests and this number is getting bigger. We are aiming to move to continuous delivery when our coverage is satisfactory. Our app is used by thousands of people every day—it’s a tool for them to do their job which is why we care a lot about not having any regressions in the app. 

As engineers, we have strong product ownership. It means we are part of product development from early designs to deployment and monitoring. This allows us to have a deep conversation with Design and Product teams about not only how we build things but also what we build.

What You’ll Do will include

• Developing system components throughout the whole product lifecycle. Your task will be to build user interfaces that are usable and informative. In order to do that, you’ll need to combine and process data from different parts of the system. Building a scalable and maintainable product used by over 350 thousand users every day
• Influencing the development strategy and technologies of a global product deployed on hundreds of servers around the world
• Supporting other team members to help them fulfill their potential
• Leading and owning projects end to end, from design to deployment
• Learn, collaborate, and teach other Frontend Engineers.
• Lead large-scale projects exerting significant influence on long term vision and goals for your team
• Collaborating with other frontend developers to design, architect, implement, and build a frontend project
• Being part of a professional team collaborating with QA and backend developers
• Cooperating closely with UX designers and product owners to bring state-of-the-art frontend experience of a product.
• Coming up with your own ideas for product enhancement and productivity boosts

Your Qualifications

• Experience leading team of engineers
• Hands-on experience designing and developing highly scalable applications from both functional and performance perspective
• Expert knowledge of ES6+, HTML5, CSS3
• Experience with React ecosystem (our stack is based on React, Redux, Webpack)
• Practical experience with TDD
• Understanding of cross-browser compatibility issues
• Adaptability in a dynamic environment
• Practical experience with unit testing and end-to-end automation

Experience:

- 2-5 years

Requirements:

- strong backend knowledge in Node.js

- knowledge in typescript would be an added advantage

- frontend tech: React, Vue(Optional)

- familiar with Redux, RTK

- knowledge in db: MySQL, PostgreSQL, MongoDB(Optional)

- experience in git

- familiar with linux systems

- familiar with hosting web servers and technologies like nginx, apache

- familiarity with docker is an added advantage

Responsibilities:

- building microservices, REST APIs

- adhering to best security, performance and scalability techniques

- coding complex modules

- code reviews- enforcing best practices

- implementing better application architectures

- strong interest to learn new technologies and adapt

- agile methodology project experience

- experience in estimating projects

- assist in preparing technical documentations

- passion for team work and innovation

Industry

Information Technology & Services

Employment Type

Full-time

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kozhikode, Kozhikode - 673019, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Angular: 1 year (Preferred)
• total work: 2 years (Required)
• Java: 2 years (Required)

We are building the future of women’s wellness. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are broken and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, health sciences, content, and community, we would love to talk to you.

What are we looking or

1. Experience in Sales and/or customer consulting

2. Ability to understand and handle data sets through google sheets and Excel

Job Role:

1. Convert highly qualified leads into  members, by consulting and guiding them based on their conditions and requirement

2. Assess ways to optimize the overall top-of-funnel lead flow at Savage by working with external communities

3. Create weekly reports on work done, what worked and what did not work.

4. Be the voice of prospective customers in the system

1. 6 months to 4 years hands on experience of PHP Laravel framework. 
2. Candidates from Gujarat can apply.

3. Candidates can also apply if willing to relocate.

4. 5 days working from office only.

Since the goal is to grow and develop ourselves, working together can allow you and Sourcebae. to earn fortune remarks and leads.

We are immensely looking for MEAN/MERN Developer. 

Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
•  

Experience Required:

• The candidate must at least have a total experience of 1-3 years in the relevant field.
• The candidate must have basic knowledge regarding data structure and algorithm.
• We require people with keen logistics skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.

Location:

• basis.
• The job-role of a React.js developer is open only for candidates residing in Indore or are willing to relocate to Indore.

We are highly fetching for immediate joiners or candidates that may join the company within 15 days. 

• Managing the entire spectrum of finance including Financial Planning and Analysis,
• Accounting, Treasury, Taxation, Capex, OPEX, AP, AR, partner reconciliations etc.
• Lead annual budgeting; monthly re-forecasting and ad-hoc based reporting.
• Support business from a financial viewpoint including profitability analysis, margin profiling and other financial analytics needs
• Successfully partnering with the business and streamline/automate the finance process
• Manage all taxation and compliance activities.
• Prepare investor metrics and participate in building investor presentations.
• Manage internal and external auditors & responsible for handling of audit of the financial statements
• Responsible for implementation of accounting and reporting changes as per latest financial standards

Ideal Candidate:

• Chartered Accountant with 5-8 years of experience
• You should be ideally coming from an e-Commerce/digital economy background or should have worked within e-commerce/digital economy for a substantial part of your overall experience
• Team handling experience
• You should possess influential communication, interpersonal and negotiation skills
• You should have an experience of ensuring deliverables under short deadlines.
• Good working knowledge of Indian accounting standards and Indian taxation, statutory and management reporting is critical to this position.
• You should have the drive to deliver above and beyond the call of duty and must possess a solution oriented and ambitious attitude.
• Strong Business and commercial acumen
• Analytical and problems Solving

• Lead the engineering effort across projects 
• Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
• Understand client's business requirements and be able to map them to technology solutions and make them work
• Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
• Provide regular support and guidance to teams on complex coding, issue resolution and execution 
• Establish and enforce best development and engineering practices including QA and DevOps
• Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
• Communicate effectively with teams, clients and business leaders within the company

• Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
• Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
• Proficient in Git and CI-CD frameworks
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
• Ability to work in an agile environment