Nodal Officer- Marketing

• Requirement gathering for web and app development projects
• Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the clients requirement.
• Drafting user stories, wire frames and project plans based on the requirements of the client
• Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
• Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
• Project assignment and being clients major communication for ongoing projects.
• Managing project delivery(It covers check of all the SOW points agreed)
• Assigning the technical queries/issues of clients to the technical departments.
• Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
• Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
• Market research of the products.
• Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
• Full-time office job, No field work.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

• Should have exp. 01 to 02 years
• Should have expert level knowledge of HTML5, CSS3, JavaScript, Angular and writing cross browser compatible code
• Good understanding of AJAX and JavaScript Dom manipulation, Responsive Design
• Proficiency with building Single Page Apps using Javascript component libraries.
• Should have experience in Agile Software Development projects
• Should have good hands on experience with Object oriented JavaScript and Design Patterns
• Should have knowledge on experience on Java, Web services using REST /SOAP over JSON is a plus

Job Types: Full-time, Walk-In

Problem Formulation: Identifies possible options to address the business problems and must possess good understanding of dimension modelling

Must have worked on at least one end to end project using any Cloud Datawarehouse (Azure Synapses, AWS Redshift, Google Big query)

Good to have an understand of POWER BI and integration with any Cloud services like Azure or GCP

Experience of working with SQL Server, SSIS(Preferred)

Applied Business Acumen: Supports the development of business cases and recommendations. Owns delivery of project activity and tasks assigned by others. Supports process updates and changes. Solves business issues.

Data Transformation/Integration/Optimization:

The ETL developer is responsible for designing and creating the Data warehouse and all related data extraction, transformation and load of data function in the company

The developer should provide the oversight and planning of data models, database structural design and deployment and work closely with the data architect and Business analyst

Duties include working in a cross functional software development teams (Business analyst, Testers, Developers) following agile ceremonies and development practices.

The developer plays a key role in contributing to the design, evaluation, selection, implementation and support of databases solution.

Development and Testing: Develops codes for the required solution by determining the appropriate approach and leveraging business, technical, and data requirements.

Creates test cases to review and validate the proposed solution design. Work on POCs and deploy the software to production servers.

Good to Have (Preferred Skills):

• Minimum 4-8 Years of experience in Data warehouse design and development for large scale application
• Minimum 3 years of experience with star schema, dimensional modelling and extract transform load (ETL) Design and development
• Expertise working with various databases (SQL Server, Oracle)
• Experience developing Packages, Procedures, Views and triggers
• Nice to have Big data technologies
• The individual must have good written and oral communication skills.
• Nice to have SSIS

Education and Experience

• Minimum 4-8 years of software development experience
• Bachelor's and/or Master’s degree in computer science

Please revert back with below details.

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