Operations Executive

InCruiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector

EXCITED ABOUT YOUR TASKS?

1. HR Coordination:

● Oversee and coordinate interview processes, including onboarding interviewers and conducting

Quality interviews.

● Ensure adherence to policies and regulatory requirements of the company.

2. Client Relationship Management:

● Serve as a liaison between Clients/recruiters ensuring effective communication and alignment of goals.

● Build and nurture strong relationships with client’s HRs/recruiters, understanding their needs and addressing concerns.

3. Communication and Collaboration:

● Facilitate clear communication between recruiters and clients to streamline processes and resolve issues.

● Build rapport with employees and clients at various organizational levels

● Should have product knowledge and resolve platform issues and impart training.

4. Performance Monitoring:

● Monitor key performance indicators (KPIs) for assigned accounts and take corrective actions as needed.

● Provide regular reports on account status, highlighting achievements and areas for improvement.

5. Communication and Collaboration:

● Foster effective communication between internal teams and clients to address queries, concerns, and feedback.

● Collaborate with cross-functional teams to ensure a cohesive and client-centric approach.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor/ Master's degree in Human Resources, Business Administration, or a related field.

● Previous experience in HR coordination, recruitment or a related HR role.

● Exposure to client interaction or account management is advantageous.

● Strong communication and interpersonal skills, essential for both HR and client interactions.

● Ability to multitask, problem-solve, and meet deadlines.

● Proficiency in MS Suite.

● Ability to adapt to evolving HR and client management need

At krid.ai, we are at the epicenter of this shift, building the future of AI from the ground up. Our journey is led by visionary co-founders with a combined 45 years of experience, including a Half Billion Dollars (₹4,000 Cr.) Silicon Valley exit and multiple US patents, and helping scale a US-based multinational’s global business by many multiples in 10 years.

We are not just creating a company; we are shaping the future and we invite you to be a part of this incredible leap.This is more than just another internship, it's your invitation to join the agentic AI revolution. This internship offers a global exposure working with global partners across our core markets in the US, Europe, and India.

We are currently hiring for Agentic AI Intern at krid.ai for a duration of 6 months: https://forms.gle/FEmJombeHxEKo8Rn7

We have attached the link to the application above, which serves as an extremely transparent communication method about stipend, work hours, work days, etc.

PPO will be released to interns on the basis of performance and requirement of the company.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Java Technical Lead

We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team.

A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.

Experience: 10+ years

Location: Mumbai

Job Description:

• Experience in Core Java, Spring Boot.

• Experience in microservices.

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2

• Good knowledge of multi-threading

• Basic working knowledge of Unix/Linux

• Excellent problem solving and coding skills in Java

• Strong interpersonal, communication and analytical skills.

• Should be able to express their design ideas and thoughts.

About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Looking out for Product Marketers -2023 MBA Passouts who can join immediately.

Key Responsibilities:

• Develop and identify new ICPs, IBPs, potential buyer-in-market signals and more for new products and services we or our clients offer to the market
• Responsible for the creation and execution of end-to-end marketing campaigns to position our products as solutions for our customers and partners worldwide.
• Communicate the value of new products and services to the sales and marketing team
• Speak and present both internally and externally to promote the story of our or our client's offerings
• Develop and implement promotional activities such as promotions and product launches
• Understand the market, target customers, their needs, the competition landscape to identify growth opportunities
• Build highly engaging campaigns across user funnels to increase conversion rates
• Create messaging and hooks for the entire customer journey, top of the funnel, middle of the funnel, bottom of the funnel
• Representing the customer voice in product development, marketing and all related communications.
• Develop comprehensive marketing plans for sales and marketing teams.
• Work closely with the product/service development team to determine the most profitable course for each existing and new product.
• Help the marketing team to generate strong momentum ahead of new product launches.
• Focus on implementing programs that consistently generate new, high-quality leads for our company
• Increase our digital presence with meaningful content, messaging, and tactics

Key Requirement:

• Data-driven with keen creative capabilities
• Ability to decode, grasp, and complex technical domains and convert it into customer problem statements
• Incredible ownership, accountability, follow-up/follow-through skills
• Strong collaboration across teams
• Strong numerical and analytical aptitude.
• Ability to think and react in a high-energy, fast-paced environment.
• Good People Management skills -Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Technical aptitude and agility to learn web-based tools
• Very strong written communication and presentation skills
• Project ownership and using customer data to identify and prioritize opportunities
• MBA degree is preferred

Position Overview:

We are seeking a proactive and detail-oriented Sales Development Representative (SDR) to join our dynamic team remotely. The ideal candidate will be responsible for identifying potential clients, generating leads, and nurturing relationships to drive business growth. This role requires excellent communication skills, a high level of creativity, and a thorough understanding of sales processes and market trends.

Key Responsibilities:

Prospecting and Lead Generation:

• Conduct comprehensive market research to identify potential clients and target industries.
• Utilize various tools and platforms (e.g., LinkedIn, CRM software, industry databases) to source and qualify leads.
• Develop and implement lead generation strategies to attract and engage potential clients.
• Monitor and analyze lead generation campaigns to optimize performance and effectiveness.

Client Consultation and Needs Analysis:

• Engage with potential clients to understand their business needs and challenges.
• Conduct detailed needs analysis to identify opportunities for the company’s products or services.
• Tailor solutions to meet the specific needs and requirements of each potential client.
• Provide insights and recommendations based on client consultations.

Sales Presentations and Pitching:

• Develop compelling sales presentations and pitches tailored to the needs of prospective clients.
• Present product/service features and benefits to potential clients through virtual meetings and calls.
• Highlight unique selling points and value propositions to differentiate from competitors.
• Use storytelling and persuasive techniques to engage and convince potential clients.

Relationship Management:

• Maintain regular follow-up with leads and clients to ensure ongoing engagement and satisfaction.
• Serve as a point of contact for client inquiries and provide exceptional customer service.
• Identify opportunities for upselling and cross-selling additional products or services.

Qualifications:

• Strong knowledge of CRM software and lead generation tools.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong analytical and problem-solving skills.
• High level of attention to detail and organizational skills.
• Familiarity with digital marketing techniques and social media platforms is a plus.

Skills:

• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to multitask and handle multiple lead generation campaigns simultaneously.
• Strong interpersonal skills with the ability to build relationships and network.
• Self-motivated with a proactive approach to identifying opportunities.

Benefits:

• Competitive salary and performance-based Incentives.
• Opportunities for professional development and career growth.
• Access to company-sponsored training and resources.

Job Description-

Backend Developer- Senior

Experience - 3-6 years

Location: Pune/Kota

Minimum Qualifications:

- BE/B.Tech or ME/M.Tech in Computer Science.

- Must have “Can Do Attitude” towards work

- Must have work exp of 3-6 years

- Must have programming exp of 1-2 years in any of Python/Golang/Java languages

- Must have worked in product based company

- Ready to work in a startup and adaptable to a dynamic environment

- Ready to accept ad-hoc requirements and track them till they get implemented

- Ready to learn new technologies like Andriod, Angular, etc.

- Good at HTTP basics, OOPs concepts, data structures, algorithms, networking and

security aspects

- Ability to write clean code and maintain it

- Good at SQL/No-SQL databases

Preferred Qualifications:

- Experience in any good product based startup

- Experience in working with the team and managing a small team of 2-5 associates

- Experience in being a mentor for co-developers

- Experience in design/developing scalable systems.

- Experience in public cloud platforms services/APIs of AWS, Google Cloud, etc.

- Experience in data engineering

- Experience in SOA/Microservice architecture development

Responsibilities:

- Design and develop scalable services and APIs in Python/Golang

- Always maintain the services secure

- Should optimize APIs for mobile data and apps

- Use off-the-shelf and state-of-the-art services for faster development of product

- Guide team members with designs

- Take the end to end ownership of features and resolve customer issues on priority

- Mentor/guide/monitor junior developer

- Expertise Android/Angular to the required extent and guide app developers while

designing APIs

Opportunities in the role:

- LearnAngular, Python, Node.js, Golang, ELK stack, MEAN/MERN

- Work on AWS, Azure, Google Cloud Platform

- Work on databases like RDS, MongoDB, Big Table & DynamoDB, Redis, Aerospike

- Experience with SQL/ NoSQL Databases (RDS, DynamoDB, Google Datastore, Redis)

- Experience with ELK stack.

- Fast prototyping of proof-of concept features/application based on a brief

- Work on data engineering

Section A: Purpose of the Role:

To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.

Section B: Job Description

B.1 Responsibilities:

• Generate sales revenue in line with the MnM’s objectives and goals
• Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
• Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues

to understand their issues/needs/priorities through a consultative selling approach

• Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
• Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
• Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
• Own the full sales cycle from prospecting through close and own the overall allocated sales quota
• Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
• Maintain compliance in utilizing internal sales enablement tools and management processes
• Attend and participate actively on all internal team meetings. 

B.2 Communication  

• Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
• External Stakeholders: Clients, Industry Experts, Government Agencies, Academia

Section C: Job Specifications

C.1 Skills:

• Excellent verbal and written communication skills

• Ability to engage with CXO, business leaders and build credibility and relationships
• Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
• Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
• Ability to comprehend and problem solve by thinking and acting quickly on your feet.

• Cultural Sensitivity in engaging with global clients

• Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity

C.2 Education:

• Essential: Bachelor’s degree
• Desirable: Master’s in Business Administration (MBA)

C.3 Prior Experience:

• 3+ years’ experience in product/solution/enterprise sales

• A consistent track record of overachievement in sales targets