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Sales Operations Analyst
Sales Operations Analyst
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Sales Operations Analyst

Disha Bhardwaj 's profile picture
Posted by Disha Bhardwaj
3 - 6 yrs
₹12L - ₹15L / yr
Chennai
Skills
Lead management
content management
Sales
Sales Operations
Pipeline management
Sales and operations planning
Lead Generation
Territory management
Project Management
Customer Relationship Management (CRM)

Sales Operations Analyst


Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

 

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.


Responsibilities


●         Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

●         Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

●         Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

●         Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

●         System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

●         Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

●         Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:                                                                                                            

●         Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

●         Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

●         Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

●         Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.


●         Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

●         Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

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About BigRio

Founded :
2013
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Department: Information Systems   
Reports to: Tech Lead - Regulatory Reporting IT, Product Control  IT & Reference Data IT Internal Development & Support 


About the Department: Information Systems  

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Summary 

Within Regulatory Reporting, Reference Data & Product Control IT team, the developer will work towards enhancing and supporting our newly delivered financial data reference data platform, GoldenSource. This requires involvement in development and post production support project life cycle. This role will expose the individual to all business areas, including front office, settlements, custody and accounting.  
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Specific Responsibilities 

Design and development of the instrument reference data module 
Conduct systems testing and support user acceptance testing 
Dealing with day-to-day production problems and maintenance.  This may require working shifts and/or being on-call out of normal working hours. 
Adhering to Mizuho International development standards and procedures, including change control 

Person Specification  

Essential 

Knowledge of the GoldenSource product 
Experience in implementing and supporting the GoldenSource product in a financial institution 
Minimum five years’ experience in Java and J2EE 
Experience in using object oriented methodologies 


Desirable 

A broad understanding of Fixed Income,  Equity and/or Futures processing through investment banking experience 
Experience in using TDD/BDD agile methodology 

Technical Knowledge/Skills 

Essential

Experience with Publish/Subscribe messaging paradigms, distributed transaction processing based on JTA/JTS 
Experience with installing, configuring and monitoring JBoss 
GoldenSource Security master module 
GoldenSource Customer & Counterparty module  
UNIX skills in particular Linux 
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Experience of using automated testing tools such as JUnit and mocking libraries such as jMock 
Experience of working with XML based technologies such as XSLT 

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Active participant in relevant forums/external working groups. 

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Problem Solving – Silver 
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Risk Awareness – Silver 

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Business Awareness – Silver 

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Management – Silver 
Communication – Silver 
Ethics and Conduct Level 1 – Silver  
Ethics and Conduct Level 2 – Silver 

Client Centricity – Silver 

Effective Collaboration:  

Team Working in Your team – Silver 
Team Working With Other Teams – Silver
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