Sales Operations Analyst

Key Responsibilities:

Design and develop ETL processes for claims, enrollment, provider, and member data

Handle EDI transactions (837, 835, 834) and health plan system integrations

Build data feeds for regulatory reporting (HEDIS, Stars, Risk Adjustment)

Troubleshoot data quality issues and implement data validation frameworks

Required Experience & Skills:

5+ years of ETL development experience

Minimum 3 years in Healthcare / Health Plan / Payer environment

Strong expertise in SQL and ETL tools (Informatica, SSIS, Talend)

Deep understanding of health plan operations (claims, eligibility, provider networks)

Experience with healthcare data standards (X12 EDI, HL7)

Strong knowledge of HIPAA compliance and PHI handling

Position: IT Business Development Executive

Department: Sales / Business Development

Experience: 1–3 years 

Location: Andheri East, Mumbai

Employment Type: Full-time

About the Role

We are looking for a proactive and result-oriented IT Business Development Executive to drive business growth, identify new opportunities, and build long-term client relationships. The ideal candidate will have strong knowledge of IT products/services and proven experience in generating leads and closing deals.

Key Responsibilities

·     Identify and develop new business opportunities in the IT sector.

·     Generate leads through cold calling, networking, research, and digital platforms.

·     Understand client requirements and present suitable IT solutions and services.

·     Prepare proposals, quotations, and presentations for clients.

·     Maintain and grow relationships with existing and potential customers.

·     Collaborate with the technical and project teams to ensure seamless delivery of solutions.

·     Meet sales targets and contribute to overall business growth.

·     Maintain sales reports, follow-ups, and documentation.

·     Stay updated with industry trends, competition, and market developments.

Required Skills & Competencies

·     Strong communication and interpersonal skills.

·     Good understanding of IT products, software solutions, or digital services.

·     Ability to present and explain technical solutions to clients clearly.

·     Strong negotiation, persuasion, and relationship-building abilities.

·     Result-driven with the ability to work independently and as part of a team.

·     Proficiency in MS Office, CRM tools, and online research.

Qualifications

·     Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or related field.

·     Prior experience in IT Sales / Business Development will be preferred.

We are seeking a Bioinformatician with a strong background in proteomics, and proven experience with biological ontologies. The successful candidate will analyze outputs from pre-processed biological pipelines and support their integration into a biomedical knowledge graph.

Responsibilities:

Review and interpret proteomics datasets from existing pipelines

Leverage biological ontologies (e.g., GO, DO, HPO) to structure and standardize biological entities

Assist in designing and building components of a biological knowledge graph

Collaborate with computational biologists, data scientists, and software engineers

Document processes and contribute to reproducibility and data governance standards

Qualifications:

MSc or PhD in Bioinformatics, Computational Biology, or a related field

Strong knowledge of proteomics workflows

Experience working with biological ontologies and controlled vocabularies

Familiarity with RDF, OWL, or other semantic web technologies is a plus

Proficiency in Python, R, or similar data analysis tools

Excellent analytical and communication skills

Preferred Experience:

Previous work with knowledge graphs or biomedical data integration

Read less

Senior Business Analyst – (P&C Insurance) 

Location: Noida/Gurugram

Job Summary 

We are looking for a curious, detail-oriented, and analytical Senior Business Analyst to 

join our Strategic Offerings team. This role is perfect for someone who thrives on 

understanding business challenges, researching cutting-edge solutions, and conducting 

in-depth analysis to drive digital transformation in P&C insurance. 

You will be at the forefront of evaluating and comparing market-leading digital 

solutions, ensuring that our business teams have the right tools and strategies for 

efficiency and growth. If you’re passionate about problem-solving, technology, and 

making data-driven decisions, this role is an opportunity to shape the future of 

insurance while accelerating your own career. 

Key Objectives 

1. Understand and Document Business Needs: Work closely with stakeholders to 

gather and translate business requirements into actionable insights. 

2. Conduct Market Research: Identify and evaluate external digital solutions that 

align with business needs. 

3. Analyze and Compare Solutions: Conduct in-depth feature analysis, 

benchmarking market offerings to determine the best fit. 

4. Validate and verify requirements by reviewing them with stakeholders and 

obtaining their approval. Ensure that the documented requirements align with 

the business goals and objectives. 

Key Responsibilities 

• Business Requirement Analysis 

o Engage with stakeholders to understand business processes, challenges, 

and future goals. 

o Use various techniques such as interviews, surveys, and observations to 

elicit detailed business requirements. Ensure that the requirements 

capture both the functional and non-functional aspects. 

o Document detailed business and functional requirements to support 

digital transformation initiatives. 

• Market Research & Solution Evaluation 

o Research emerging technologies in the insurance space, identifying 

potential solution providers. 

o Evaluate the applicability of technologies such as artificial intelligence, 

blockchain etc in improving insurance processes and customer 

experiences. 

o Conduct competitive analysis of external solutions, comparing features, 

functionalities, and scalability. 

o Perform SWOT analysis to understand the strengths, weaknesses, 

opportunities, and threats posed by competitor solutions. 

o Collaborate with vendors to gain a deep understanding of their offerings 

and limitations. 

o Lead pilot projects to test and evaluate new solutions. 

• In-Depth Analysis & Strategic Insights 

o Assess solutions for compatibility with internal systems, security, and 

compliance standards. 

o Provide data-driven recommendations to business teams on solution 

selection. 

o Work closely with the Senior Business Consultant to align findings with 

broader strategic initiatives. 

o Collaborate with cross-functional teams to ensure successful integration 

of new solutions. 

o Track key performance indicators (KPIs) to measure the success of new 

technologies and their impact on business objectives. 

Skills & Qualifications 

• 7+ years of experience in the P&C insurance industry, with strong knowledge of 

insurance business processes. 

• Experience in large-scale business deployments, including business process 

transformation. 

• Strong analytical and problem-solving skills, with the ability to translate business 

challenges into solution-driven strategies. 

• Hands-on experience with business requirement gathering, process 

documentation, and workflow analysis. 

• Ability to conduct market research, competitive analysis, and feature 

benchmarking. 

• Strong stakeholder management skills, ensuring clear communication between 

business, technology, and vendors. 

• Proficiency in data visualization, business process modelling tools, and reporting 

frameworks. 

Preferred Skills 

• Understanding of AI/ML applications, automation, and analytics in insurance. 

• Familiarity with Agile methodologies, Azure Dev Ops, Jira, and Confluence. 

• Certifications in CBAP (Certified Business Analysis Professional), CSPO, Lean Six 

Sigma, or Agile frameworks. 

1. Achieving Enrolment targets (End to End sales)
2. Lead generation through cold calling
3. Identifying suspects and prospects.
4. Meeting & Counselling prospective students (mostly working executives in various industries)

Location: Mumbai (Dadar, Thane and Rabale)

Experience: 0-4 Years Inside Sales (Ed Tech is a plus)

Responsibilities:

• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.

• Should have good technical knowledge.

• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing

• Candidates for assigned requisitions.

• Must have good experience in hiring Candidates.

• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other

• open-source platforms and have a good pipeline of passive candidates.

• Ability to work independently and multi-task in a fast-paced environment.

• Ability to communicate effectively with candidates and hiring managers.

• Maintaining an internal database of candidates as per their skill sets.

• Excellent sourcing skills.

Qualifications:

• Proven experience as an HR recruiter.

• Proficiency in English.

• Familiarity with Applicant Tracking Systems and resume databases.

• Experience with sourcing techniques.

• Self-motivated with a results-driven approach.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Job Description