Sales Operations Analyst

at BigRio

Sales Operations Analyst

BigRio

Company

Home

Sales Operations Analyst

at BigRio

Posted by Disha Bhardwaj

3 - 6 yrs

₹12L - ₹15L / yr

Chennai

Skills

Lead management

content management

Sales

Sales Operations

Pipeline management

Sales and operations planning

Lead Generation

Territory management

Project Management

Customer Relationship Management (CRM)

Sales Operations Analyst

Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.

Responsibilities

● Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

● Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

● Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

● Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

● System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

● Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

● Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:

● Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

● Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

● Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

● Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

● Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

● Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

Sales Operations Analyst

Responsibilities

● Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

● Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

● Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

● System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

● Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

● Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:

● Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

● Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

● Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

● Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

● Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

● Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

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About BigRio

Founded :

2013

Type :

Products & Services

Size :

20-100

Stage :

Profitable

About

N/A

Company social profiles

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