Center Sales Head

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

Profile:

We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced UI/UX Designer (at least 2 years) who has hands-on experience of Prototyping and Designing Tools. You will be responsible for Designing and Creating all Prototypes, Wireframes, User Flows and Graphic User Interface Elements.

Responsibilities: 

• Designing and Creating all Prototypes, Wireframes and User Flows
• Designing and Creating all Graphic User Interface Elements
• Creating and Editing Vector and Raster Images
• Testing, Repairing Defects (e.g. Responsiveness).
• Collaborating with Frontend Developers and Integrating with Frontend Components

Requirements: 

• Bachelor’s Degree or Diploma in Design, Computer, or similar
• Hands-on experience as a UI/UX Designer for Web and Mobile (at least 2 years)
• Hands-on experience of Prototyping Tools like Figma (preferred) 
• Hands-on experience of Prototyping Tools like Adobe XD, Invison, Sketch, or similar
• Hands-on experience of Designing Tools like Illustrator, Photoshop, InDesign or similar
• In-depth knowledge of Prototyping, Wireframing and User Flows
• In-depth knowledge of Vector and Raster Image Creation and Editing
• Working knowledge of Design Thinking
• Basic knowledge of HTML5 and CSS3

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We are looking for top-notch, motivated engineers to come join our growing team at IK.

Who you are

• You have 2 - 7 years experience.
• You love the buzz of a highly productive and fast moving team.
• Strong product and design sensibilities and an obsessive attention to detail.
• You have a get-things-done attitude and deep empathy for users and fellow teammates.
• You can write testable, maintainable code that’s easy to understand.
• You love coding and look forward to taking on complex, abstract features.
• You don't care about front end, backend kinda titles. You like working anywhere in the "stack".
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• Experience with the Django & Python universe.
• Experience with both Relational and NoSQL DBs.
• Competitive Programming experience.
• A keen desire to problem solve, brainstorm and debate during the interview.

What will excite you

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team.
• Contribute to every area of our business. Have a real impact with your work.
• Top of the line compensation.

Requirements

• 3+ years of experience developing modular front-end components using HTML, CSS, JavaScript/Jquery, JSON and micro formats.
• 2+ years of experience in React.
• Played with Webpack and Modular architecture.
• Solid understanding of user-centered design principles.
• Experience in cross-browser compatibility.

Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.

Look forward to speaking with you soon!