Telecaller

The Social Media Marketing Executive will be responsible for developing and executing social media strategies, managing online communities, and driving brand engagement across various platforms. With 3-5 years of experience in social media marketing and community management, you will leverage your expertise to enhance our social media presence, build relationships with our audience, and contribute to the overall success of our marketing initiatives.

Key Responsibilities:

• Social Media Strategy: Develop and implement social media strategies to increase brand awareness, drive engagement, and support business goals. Create strategies for different platforms including LinkedIn, Twitter, Facebook, Instagram, and emerging platforms.

• Content Creation & Management: Create and curate engaging content that resonates with our target audience. Manage content calendars, schedule posts, and ensure timely and consistent communication.

• Community Engagement: Grow and manage online communities, respond to comments and messages, and engage with followers to build relationships and encourage brand loyalty.

• Campaign Execution: Plan and execute social media campaigns, including promotions, contests, and paid advertising. Monitor and optimize campaign performance to achieve desired outcomes.

• Analytics & Reporting: Track, analyze, and report on social media metrics and KPIs. Use insights to refine strategies and improve performance. Prepare regular reports on social media activities and outcomes.

• Trend Analysis: Stay up-to-date with the latest social media trends, tools, and best practices. Implement new tactics to enhance social media presence and engagement.

• Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure alignment on messaging and initiatives. Collaborate on content development and promotional activities.

• Community Building: Engage with influencers, partners, and thought leaders in the SaaS and Web3.0 communities. Represent the brand at relevant industry events and online forums.

Must-Have Qualifications:

• Experience: 1.5 - 3 years of experience in social media marketing with a focus on community management.

• Industry Experience: Proven experience working in a SaaS-based organization is required. Familiarity with SaaS marketing and community dynamics is essential.

• Platform Expertise: Demonstrated expertise in managing social media platforms (LinkedIn, Twitter, Facebook, Instagram) and understanding of social media tools and analytics.

• Communication Skills: Excellent written and verbal communication skills with the ability to create compelling content and engage with diverse audiences.

• Analytical Skills: Strong analytical skills with experience in tracking and interpreting social media metrics and KPIs.

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

Good-to-Have Qualifications:

• Web3.0 Industry Experience: Experience or interest in the Web3.0 industry, including blockchain, decentralized technologies, or cryptocurrency, is a plus.

• Technical Skills: Knowledge of social media advertising platforms, SEO best practices, and content management systems (CMS) is advantageous.

• Design Skills: Basic graphic design skills or experience with tools such as Adobe Creative Suite or Canva is a plus.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that embraces innovation and technology.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Work in a supportive and collaborative team environment.

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Basic computer knowledge and typing skills
• Flexibility to work in shifts, including weekends and holidays
• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Ability to empathize with customers and provide appropriate solutions
• Good problem-solving skills
• Ability to work in a fast-paced and target-driven environment

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!

MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. 

Shift Timing

You will get an opportunity to work with Global customers (APAC, EMEA, and North America) So this would require you to work in monthly rotational shifts.

This role can be based out of our Gurugram/Bangalore Office or remotely in the India region.

Candidate Profile

We’re looking for a highly technical individual, with strong problem-solving and communication skills, and is comfortable working closely with customers. 

Our ideal candidate will have

• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• 4+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go.
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Should have the strong capability with, minimally, both English and any local language - as necessary

As a core member of the MongoDB Professional Services team, you will

• Contribute to helping migrate customers from self-hosted MongoDB on-prem/cloud to Atlas
• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning, and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

Success Measures

As a Consulting Engineer, you will be successful in this role when you can execute the following

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products and our team

Do you know, Why MongoDB is a fantastic place to work and build your career?

• Top NoSQL database in the world
• Largest Ecosystem and the fastest growing database in the world
• Close to 26,800 customers in more than 100 countries and over 175+ million downloads
• Sequoia Capital and a number of other Top VC firms have invested in MongoDB. Sequoia Capital calls us out as one of their flagship portfolios; Sequoia has also invested in Apple, Google, Youtube, and WhatsApp
• 9-figure revenue company, with very high double-digit growth rates  
• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

Life at MongoDB

Our India office culture

• 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
• Regular group outings and opportunities to get to know your colleagues
• Employee affinity groups

 Our Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
• Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats in office.
• Macbooks are company standard
• 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

let’s check out the below link to know more about the role and Flex Consulting Team in India:

https://www.mongodb.com/blog/post/meet-our-growing-flex-consulting-team

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Job title and location:

Sr. Backend Developer, based in Bangalore, India

Who we are:

VAHN is a seed-funded fintech and mobility application which integrates tracking, load planning, billing, performance management and cost management with a payment wallet and seamless credit to deliver a powerful solution for truck-owners and truck-drivers.

We are a very small team with a big idea and lots of passion, and we’re on a mission to bring Indian trucking into the next generation of tech.

The trucking industry in India is fragmented, unorganised, and fraught with numerous challenges that haven’t yet been solved. Although the industry is ripe for disruption, not many have been able to take advantage of the opportunity because of a lack of exposure to ground realities and practical challenges. Combining years of research and first-hand experience running trucks ourselves, we believe we have an edge.

We are looking for a passionate teammate who is as excited about the mission as we are, and is keen to delve deep into this challenging but exciting space. Trucking is getting upgraded, are you in?

What we are looking for:

//  Passion for good design and hunger for making a big impact

//  Extensive experience in backend engineering along with the best practices as per language

//  Ability to thrive in complexity

//  Leadership qualities and versatility

What you should enjoy doing:

//  Building exceptional products with robust and reliable code

//  Working in a fast-paced, ambiguous environment

//  Collaborating with designers playing a critical role in design, planning, development and deployment

//  Being the technical voice at the table, educating and guiding the business on the right approach, technologies, and trends

//  Building a team and mentoring fresh talent

What the role is about:

As a core team member you will design and develop the next-generation of technologies for the Indian trucking industry with the potential to change how millions of drivers, truck owners, transporters, and shippers manage their businesses and transact with one another. Some specific responsibilities include,

//  Building scalable, reliable, and high-performing tech infrastructure

//  Improving operational excellence by identifying and building the right solutions for observability and manageability

//  Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency

//  Developing robust, quick prototypes for proof-of concept features / application based on briefs

//  Unit-test coding for robustness, including edge cases, usability, and general reliability.

//  Providing development support, code review and optimisation.

//  Working with outside data sources and APIs.

Qualifications:

//  5+ years of backend engineering experience

//  Experience working with Microservices/RESTful APIs (Http/WebSockets), /Swagger/OpenPI, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

//  Experience working with Java 11 and above, SpringBoot 5.x/Micronaut 3.x

// Proven experience at building actor based systems and Reactive programming is a big plus

// Demonstrated experience at using messaging system such as Kafka/Rabbit MQ/SQS/SNS

//  Experience at unit testing with Junit/Mockito

//  Good understanding of Data Structures and Algorithms

//  Experience with multi-tier application architecture and design

//  Cloud experience/knowledge (AWS/GCP)

//  Experience at developing containerised applications using Docker/Kubernetes

//  Experience at building systems using MySQL/Cassandra/MongoDB

//  Knowledge of Microservices patterns is a big plus

//  Knowledge of serverless computing (AWS Lambda/Cloud Functions) is a big plus

//  Experience in structuring solutions with Redis as caching layer

//  Experience at building integration with external systems is a plus

//  Strong written and verbal communication and ability to gain buy-in from a non-technical audience