Inside Sales Executive

Job Description

The Opportunity

The Springboard engineering team is looking for software engineers with strong backend & frontend technical expertise. In this role, you would be responsible for building exciting features aimed at improving our student experience and expanding our student base, using the latest technologies like GenAI, as relevant. You would also contribute to making our platform more robust, flexible and scalable. This is a great opportunity to create a meaningful impact as well as grow in your career.

We are looking for engineers with different levels of experience and expertise. Depending on your proficiency levels, you will join our team as a Software Engineer II, Senior Software Engineer or Lead Software Engineer.

Responsibilities

• Design and develop features for the Springboard platform, which enriches the learning experience of thousands through human guided learning at scale
• Own quality and reliability of the product by getting hands on with code and design reviews, debugging complex issues and so on
• Contribute to the platform architecture through redesign of complex features based on evolving business needs
• Influence and establish best engineering practices through solid design decisions, processes and tools
• Provide technical mentoring to team members

You

• You have experience with web application development, on both, backend and frontend.
• You have a solid understanding of software design principles and best practices.
• You have hands-on experience in,
• Coding and debugging complex systems, with frontend integration.
• Code review, responsible for production deployments.
• Building scalable and fault-tolerant applications.
• Re-architecting / re-designing complex systems / features (i.e. managing technical debt).
• Defining and following best practices for frontend and backend systems.
• You have excellent problem solving skills and are comfortable handling ambiguity.
• You are able to analyze various alternatives and reach optimal decisions. 
• You are willing to challenge the status quo, express your opinion and drive change.
• You are able to plan reasonably complex pieces of work and can handle changing priorities, unknowns and challenges with support. You want to contribute to the platform roadmap, aligning with the organization priorities and goals.
• You enjoy mentoring others and helping them solve challenging problems.
• You have excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner. You are able to communicate with various stakeholders to understand their requirements.
• You are a proponent of quality - building best practices, introducing new processes and improvements to make the team more efficient.

Non-negotiables

Must have

• Expertise in Backend development (Python & Django experience preferred)
• Expertise in Frontend development (AngularJS / ReactJS / VueJS experience preferred)
• Experience working with SQL databases
• Experience building multiple significant features for web applications

Good to have

• Experience with Google Cloud Platform (or any cloud platform)
• Experience working with any Learning Management System (LMS), such as Canvas
• Experience working with GenAI ecosystem, including usage of AI tools such as code completion
• Experience with CI/CD pipelines and applications deployed on Kubernetes
• Experience with refactoring (redesigning complex systems / features, breaking monolith into services)
• Experience working with NoSQL databases
• Experience with Web performance optimization, SEO, Gatsby and FE Analytics
• Delivery skills, specifically planning open ended projects
• Mentoring skills

Expectations

• Able to work with open ended problems and come up with efficient solutions
• Able to communicate effectively with business stakeholders to clarify requirements for small to medium tasks and own end to end delivery
• Able to communicate estimations, plan deviations and blockers in an efficient and timely manner to all project stakeholders

• Identify business opportunities
• Visit key clients
• Provide service demonstration
• Create distribution network
• Seek sales opportunities from existing and potential clients
• Achieve targets

• Develop cutting edge Roku video streaming apps for OTT
• Responsible for the technical design and development of advanced video streaming consumer applications with backend integrations and SceneGraph component customizations to meet the user satisfaction.
• Deliver app solutions across the entire app life cycle prototype to build to test to launch to support
• Keep up to date on the latest industry trends and Device / OS / IDE updates
• Optimise performance and stability as well as non-functional aspects such as logging

Desired skills

• Hands on experience on designing channels using Roku, understanding of the key UI and design principles, and handling remote-control buttons.
• Extensive hands-on experience of creating Roku app custom UI controls, high performing API integrations, advanced state management, cross device support and performance optimisation.
• Complete knowledge of SceneGraph components, XML configuration, handling application events, event loops, threads and controlling screen layouts.
• Usage of Roku advertising component, Roku Ad Library and Roku pay.
• Integration of Roku analytics and Google analytics.
• In-depth knowledge of BrightScript.
• Familiar using VS or Eclipse with Roku-plugins with make file utilities to create build and deploy.
• Proficient understanding of code versioning tools, such as Git, SVN etc.

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.