Manager - Enterprise/ SMB Sales

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Company Profile: NWAY Technologies Pvt. Ltd.

NWAY Technologies is an eminent name in the business sphere, renowned for offering unsurpassed IT software solutions in the fields of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development, and more. From ideation and conceptualization to development and after-sales services, our genius professionals are dedicated to meeting the industry-specific needs of our clients. We deliver smart, dedicated, and timely services to add value to our clients' businesses, supported by dependable work ethics. We currently serve companies with turnovers ranging from 50 crores to 3000 crores.

Job Title: Flutter Developer

Location: Indore

Position Type: Full-time

Experience: 1 - 3 years

CTC: Depends on interview

Qualifications: Bachelor's degree in Engineering (BE/B.Tech).

Roles & Responsibilities:

Develop well-tested, high-performing, and scalable cross-platform mobile applications on the Flutter

platform.

Possess strong knowledge of custom controls, UI, and UX design, with the ability to independently

design and test across all required responsive platforms.

Deploy mobile applications on both iOS and Android platforms.

Implement and manage push notifications for both foreground and background operations.

Identify technical risks and develop effective mitigation strategies.

Key Skills:

Deep understanding of Flutter and Dart.

Experience with SQLite.

Proficiency in Swift/Objective-C, Java, Android, and iOS development.

Perks and Benefits:

• Yearly appraisals.
• Positive work culture.
• Health insurance

About Company:

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Position Overview:

The Exe/Assistant Manager Accounts will play a crucial role in managing and overseeing the financial operations of the company. This position involves maintaining accurate financial records, preparing financial statements, coordinating audits, and providing support to the finance team.

Responsibilities:

1. Data Entry – RTV, Revenue Assurance, Expense Analysis

2. General Ledger Management: Maintain the general ledger, recording transactions, reconciling accounts, and ensuring proper classification of financial data. Ensuring accuracy, compliance with accounting principles and standards. Expense Analysis. RTV approvals. Revenue Assurance coordination with Inventory & Ops team.

3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections.

4. Tax Compliance: Collaborate with internal and external stakeholders to ensure accurate and timely filing of various taxes and returns such as GST, TDS, TCS, income tax, and corporate tax. Ensuring proper documentation and paper trail. Handling submissions against various department notices.

5. Audit Coordination: Prepare documentation and support the external audit process, addressing auditor inquiries and implementing audit recommendations.

6. Team Support: Provide guidance and training to junior staff members, fostering their professional growth within the finance department.

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field; Inter CA or (CA multiple attempt) qualification preferred.

- 2-3 years of relevant experience in accounting or finance roles, with demonstrated progression in responsibilities.

- Proficient in financial software and tools, such as Excel, accounting software (e.g., QuickBooks, SAP), and ERP systems.

- Strong knowledge of accounting principles, financial reporting, and taxation.

- Excellent analytical skills and attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate across departments.

- Problem-solving mindset and ability to work under pressure in a fast-paced environment.

Job Title: Sales Development Manager - Corporate Gifting

Position Overview:

As a Sales Development Manager in the Corporate Gifting industry, you will be responsible for driving revenue growth through the development and execution of strategic sales initiatives. The ideal candidate will have a strong background in sales, a proven track record in the corporate gifting sector, and the ability to lead and motivate a sales team.

Key Responsibilities:

Sales Strategy and Planning:

·      Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth.

·      Analyze market trends, competitor activity, and customer behavior to identify new business opportunities.

·      Collaborate with the leadership team to set sales goals and objectives.

Team Leadership:

·      Lead and inspire a high-performing sales team.

·      Provide coaching, training, and mentorship to team members to enhance their sales skills and product knowledge.

·      Set clear performance expectations and regularly assess team performance against targets.

Corporate Gifting Expertise:

·      Leverage your expertise in the corporate gifting field to understand client needs and propose innovative gifting solutions.

·      Stay informed about industry trends, emerging technologies, and best practices in corporate gifting.

Client Relationship Management:

·      Cultivate and maintain strong relationships with key clients and prospects.

·      Collaborate with the marketing team to develop and execute effective client engagement strategies.

Sales Process Optimization:

·      Streamline and optimize the sales process to improve efficiency and effectiveness.

·      Implement and manage CRM tools to track and analyze sales performance metrics.

Collaboration:

·      Work closely with cross-functional teams, including marketing, operations, and customer service, to ensure seamless execution of sales initiatives.

·      Collaborate with product development teams to align offerings with market demand.

Qualifications:

·      Bachelor's degree in Business, Marketing, or a related field.

·      Proven experience in sales, with a focus on corporate gifting.

·      Demonstrated success in leading and managing high-performing sales teams.

·      Strong understanding of the corporate gifting market and industry trends.

·      Excellent communication, negotiation, and interpersonal skills.

·      Ability to think strategically and execute tactically.

·      Proficiency in CRM tools and sales analytics.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Lead a software development project and manage software development from inception to delivery. 
• Be both a highly technical hands-on coder and effective at mentorship. 
• Coach and mentor team members for skill development and experience.
• Establish goals and objectives for the team that aligns with the overall roadmap and delivery schedules. 
• Works to increase team efficiency and effectiveness in order to achieve long term goals. 
• Participates in hiring of new team members. 
• Performs any HR related tasks. 
• Analyze performance and develop improvements to performance of web application. 
• Perform upgrades to 3rd party libraries and tools used by the web application. 
• Implement new web application software features and products following best practices such as authoring of unit tests, writing maintainable code, applying established patterns and algorithms. 
• Specialize in client or server-side web application development as a member of a project team. Preference for familiarity with the full technical stack. 
• Develop software to support internal initiatives, tools, update framework and application functionality. 
• Work as part of an Agile SCRUM team in the planning, scoping, estimation and execution of technical solutions. 
• Work within a wide range of new and legacy code and technologies in a mature codebase • Other duties as assigned.  

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  

Qualifications include: 

• 7+ years for experience in developing highly scalable, reliable, secure web applications.
• Experience with Javascript (preferably TypeScript), Node.js and React.js.
• Experience or willingness with developing serverless architecture.
• Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.)
• Experience testing software in alignment with the Test Pyramid.
• Strong CS fundamentals including familiarity with data structures and especially the asynchronous challenges that face JavaScript developers today.
• Experience owning the responsibility for delivering frontend and backend work as well as coordinating with QA, Design, and PM.
• Willingness to accept responsibility not only for your own work but the work of the team as a whole.
• Excellent communication skills, both verbal and written.
• Enjoy being part of a highly collaborative, remote-friendly environment.
• One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
• 1years of experience in product or SaaS development.
• Experience with modern front-end frameworks.