Key Account Manager - Sales

Role :Ecommerce Executive

Location : Pune- Hadapsar

Industry: FMCG - Food Products (D2C Brand)

Employment Type: Full-Time, Permanent

Roles and Responsibilities:

1. Online Catalog Management

Ensure menu and product catalog hygiene across all e-commerce platforms.

Update product listings, descriptions, pricing, and availability.

Regularly audit online catalogs to identify and resolve bugs or inconsistencies.

2. E-Commerce Platform Operations

Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart,

Blinkit, and others.

Liaise with platform points of contact (POCs) to align on promotions, campaigns, and

strategies.

Coordinate with platforms to resolve technical or operational issues promptly.

3. Sales and Performance Optimization

Meet and exceed sales targets through data-driven strategies and promotions.

Formulate and execute marketing strategies to boost product visibility and increase sales.

Research and on board new e-commerce portals to expand the brand’s digital footprint.

Analyse sales trends, identify gaps, and optimize listings for maximum visibility and

conversion.

4. Customer Coordination

Address and resolve customer queries and complaints across e-commerce platforms.

Collaborate with customer service teams to enhance the buying experience and build

customer loyalty.

Implement strategies for improving customer satisfaction and online reviews.

5. Logistics and Order Fulfilment

Coordinate with production, warehousing, and logistics teams to ensure seamless order

fulfilment.

Track and resolve issues related to order delays, returns, and cancellations.

Monitor inventory levels to prevent stock outs or overstocking.

6. Online Reputation Management

Monitor and manage the brand’s online reputation across all platforms.

Respond to customer feedback and reviews professionally and promptly.

Work with the marketing team to implement strategies for maintaining a positive brand

image.

7. Data Analysis and Reporting

Use tools like Excel to analyse sales data, customer trends, and platform performance.

Generate and present weekly and monthly performance reports.

Provide actionable insights to optimize campaigns and product placements.

8. Collaboration and Coordination

Work closely with internal teams, including marketing, production, warehousing, and

logistics.

Partner with digital media teams to develop promotional campaigns for e-commerce

platforms.

Stay updated on the latest trends in the e-commerce landscape and implement best practices.

Desired Candidate Profile:

Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C

sectors.

Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart,

Flipkart, and similar platforms.

Skills:

Strong proficiency in Microsoft Excel for data analysis and reporting.

Excellent organizational and multitasking abilities.

Strong communication skills for internal and external coordination.

Analytical mind-set to identify trends and formulate data-driven strategies.Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).

Key Skills:

E-Commerce Management: Online catalog management, platform operations, order

fulfilment.

Digital Marketing: Campaign planning, lead generation, promotional strategies.

Customer Relationship Management: Handling customer queries, feedback, and reputation

management.

Data Analysis: Sales performance tracking, trend analysis, and reporting.

Logistics Coordination: Inventory and order flow management.

1) Prepare 2D and 3D drawings using CAD software as per customer requirements.

2) Update and revise drawings as per design changes.

3) Ensure accuracy, clarity, and completeness of drawings and documentation.

4) Maintain proper drawing records, version control, and file organization.

5) Collaborate with sales and production teams to ensure designs are feasible and aligned with manufacturing standards.

6) Support senior draughtsmen or engineers in day-to-day design and documentation tasks.

Skills Required:

1) Proficiency in AutoCAD, SolidWorks, or other CAD design software.

2) Strong understanding of engineering drawings, dimensions, and tolerances.

3) Good attention to detail and ability to follow technical instructions.

4) Strong communication and teamwork skills.

5) Willingness to learn and adapt to new tools and processes.

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

Job Description
We are looking for a skilled macOS Engineer to join our MAC Desktop team. If you want to contribute your expertise to the development of a global product with an impressive client base, do reach out!

Egnyte is a product-focused company, not a software outsourcing business. We build and maintain our flagship software: a secure content platform called Egnyte, used by companies like Red Bull and Yamaha. By joining our team you will cooperate directly with SW developers, QA engineers, Product Owner as well as UI/UX designers.  We work according to the agile methodology, and we consider reliability and performance as the main focus areas to deliver business value to our customers around the globe.

Your job will be to make meaningful contributions to Egnyte. On one hand, you’ll work on a global product used by 16k+ companies and over 200k active users, on the other hand, you’ll join a close-knit team where everyone is eager to help you out and share their expertise. 

Your day-to-day at Egnyte:

• Designing and developing new features for our macOS Desktop App
• Owning, improving and enhancing code of a Desktop client application with a native look and feel for MAC, one of the primary access points for users to Egnyte’s cloud-based solution
• Collaborating with other developers, product owners and QA in bringing releases in a SaaS delivery model
• Validating and deploying code changes in production
• Developing system components throughout all phases of the product life cycle

About you:

• Experience in software development for macOS platform 
• Solid grasp of Swift programming language
• Experience with unit testing
• Familiar with Object Oriented Programming concepts
• Openness to new ideas connected with software development
• Good understanding of macOS development environment and SDKs  (Xcode, etc.) 
• Experience in using git
• Good English skills

Nice to Have:

• Experience in desktop application development (Windows, Linux)
• Understanding of CI/CD process
• Experience in developing multithreaded applications, application profiling for performance, and debugging
• Knowledge of client-server architecture

• Expert on cloud security, CASB, proxy & content filtering solutions.
• Good knowledge on network security concepts.
• He will be expected to work in Security operations with normal shifts but should be ready to support 24*7 in case of critical issues or scheduled activities.
• Should have good hands on experience on ITSM process.  
• He will also be required to work on new technology evaluation by working with OEMs

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.

Roles and Responsibilities

Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs. 

Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation. 

Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels. 

Desired Candidate Profile

• 1+ years of relevant technology consulting or industry experience 
•  Strong working knowledge of AEM/Digital Marketing Suite 
•  Java, J2EE strong knowledge in Web-centric applications 
• Experience with full lifecycle of application from requirement gathering to deployment.
• Make changes to AEM site content, assets, and workflow
• Designs and builds components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR)
• Diagnoses and solves technical problems related to content management such as search result accuracy, dynamic content linking, formatting, image scaling, internationalization, and personalization
• Works in an agile, rapid development and prototyping environment
• Strong Java programming foundation and experience with OSGi bundles
• Knowledge on workflows ,Sling servlet, REST, JSON, Lucene indexing.
• Exposure to Coral / Granite UI, Adobe UI customization is a must
• Working Experience with Sightly / Sling models.
• Willingness to travel offshore and onshore 
• Strong knack and willingness for adapting latest and greatest technologies to drive performance.
• Exceptionally good at document and explaining core technical processes.

Perks and Benefits

• A Silver Adobe Solution partner, AEM Specialized and Magento partner
• Get to work with a young and dynamic team.
• Get to experience Agile methodology for real.
• Flexi timings.
• Exposure to one of the most exclusive technology of the hour AEM, Magento
• A team that will support you when you want to take an initiative in the favour of the organization.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.