Sales Executive

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Experience: 5+ years building and operating production-grade Python services. 

Location: Remote 

To streamline and fast-track screening, please submit your details here (if you haven’t already): https://airtable.com/appbtkr4odapnb5I6/pag8eyxvIdQ5YQCku/form

We’ll review your responses as part of the initial screening process. Please make sure you complete and submit all details through the form to be considered for the next stage. Submissions outside the form may not be considered.

Why This Role Matters

Every insight Terrabase delivers travels through a Python service you will own. Our platform powers real-time agent workflows, multi-connector data pipelines, sandboxed execution, and versioned artifact delivery, all streaming live to enterprise customers. Reliable async workers, low-latency APIs, and precise observability are not nice-to-haves here. They decide whether customers trust the system.

Your mission: keep this engine reliable and scale it as we grow.

What You Will Do

Own the FastAPI platform. Design, extend, and operate the core services powering agent orchestration, connector management, schema resolution, streaming chat, and sandboxed execution. Async handlers, SSE and WebSocket support, Pydantic v2 validation, SQLAlchemy with Alembic migrations against PostgreSQL.

Build and scale async workers. Operate Celery workers backed by Redis and RabbitMQ for schema fetching, task routing, stuck-task detection, and real-time notifications. Understand failure modes at the worker level, not just the API level.

Own the context layer pipeline. Build and operate the ingestion pipeline that processes enterprise documents, extracts and ranks business concepts, and builds the structured knowledge layer that agents reason over. This covers connector integrations, chunking strategies, and the data contracts between upstream sources and the agent layer.

Manage data connections at scale. Build and harden runtime connectors to Snowflake, DuckDB, Databricks, BigQuery, and other warehouse and SaaS sources. Handle encrypted credentials, OAuth flows, and live schema discovery. Make connections stay alive, fail cleanly, and recover fast.

Instrument everything. Own the observability stack: Prometheus and Grafana, structured logging with correlation IDs, OpenTelemetry tracing, health endpoints. P99 latency and error budgets are yours to define and defend.

Ship and operate on AWS. Docker-based deployments, Nginx, Terraform, GitHub Actions CI/CD. Write runbooks and post-mortems anyone can use to debug at 2am. Harden secrets management and SOC 2 logging.

Collaborate across teams. The platform serves LangGraph-based agent workflows and React frontends. Design API contracts that enable sub-second streaming responses and zero-downtime releases.

What We Are Looking For

• 5+ years building and operating production Python services
• Strong bias for ownership: you identify problems, propose fixes, and drive them to closure without supervision
• Deep FastAPI expertise: async handlers, dependency injection, middleware, SSE streaming, WebSocket
• Solid Celery and Redis knowledge: retry logic, task routing, idempotency, worker failure recovery
• Hands-on with Docker, Linux, and AWS deployment
• Experience with Terraform or equivalent infrastructure-as-code tooling
• Production observability mindset: Prometheus, Grafana, structured logging, distributed tracing, alerting
• Proficient with type hints, pytest, and modern Python packaging
• PostgreSQL, SQLAlchemy, and Alembic in production
• Clear communicator: your design docs and PRs show first-principles thinking

Bonus Points

• Experience with Snowflake, DuckDB, or Databricks connector patterns
• Prior work integrating LangGraph or LangChain workflows into a production API layer
• Exposure to document processing pipelines, chunking, retrieval, or knowledge graph construction
• Contributions to open-source backend or infrastructure tooling
• Experience operating under SOC 2 or equivalent compliance requirements

Life at Terrabase

Sharp, fully remote team shipping to enterprise customers weekly. Real ownership, generous cloud budgets, and a culture that prizes reliability over ceremony.

Terrabase is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for every team member.

We’re Hiring! Business Development Executive (BDE) – IT Staffing & Recruitment 🚀

📍 Location: Remote

📅 Experience: 6+Years

🏢 Industry: IT (B2B) | Permanent & C2H Staffing

Are you a go-getter with a passion for sales and client engagement in the IT staffing industry? We’re looking for a driven Business Development Executive (BDE) to join our growing team!

🔍 What We’re Looking For:

Must-have: Proven experience in B2B sales with a strong background in IT recruitment – Permanent & C2H

Key Responsibilities:

Lead generation & full sales lifecycle management

Building strong client relationships

Conducting market research & achieving revenue targets

Collaborating with internal recruitment teams

🌟 Why Join Us?

✅ 5-day workweek (Monday–Friday)

✅ Supportive, growth-focused culture

✅ Exposure to diverse IT clients across industries

📧 If this sounds like you—or someone you know—let’s connect!

Role Description 

This is a full-time, on-site role in Chennai for a Senior Content Writer. We are a Software Company & you will be managing All Contents for Digital Marketing for Sciflare, not for our Clients, as a Senior Content Writer you will be responsible for Content for Social Media Marketing, Branding, Web Copies, Blogs, SEO, SEM, Lead Generation, Email Campaigns, and Demand Generation. Expected to possess a passion for writing in Tech, AI, Mobility, Blockchain, User Centric, SaaS and ability to generate exciting and compelling stories. 

Skill Set 

Research, Competitor Analysis, Tech Trends, Content Strategy, Content Structure & Styles, Expertise in Written English, Ability to come up with Compelling & Engaging Stories. 

Responsibilities 

• Conducting in-depth research on industry-related topics and writing original plagiarism-free content 
• Writing creative captions for promos as well as social media. 
• Analysing content marketing metrics and making changes as needed 
• Collaborating with other departments to create innovative content ideas and assist the marketing team in developing content for advertising campaigns 
• Recommending new content to address gaps in the company's current content 
• Measure and improve content programs 
• Review and implement process changes to drive operational excellence 
• Work with design and web development teams to launch collateral 
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results. 
• Manage tight turnaround times and contribute to campaign ideas. 
• Keep up with the current trends and happenings to use that as an opportunity to create campaigns. 
• Creative writing skills, as well as the ability to communicate and collaborate effectively 
• Familiarity with digital marketing strategies 
• Excellent written and verbal communication skills 
• Ability to work independently and meet deadlines 
• Experience in the IT/Software industry is a plus 
• Bachelor's degree in English, Journalism, Communications, or related field 

Life@Sciflare 

• An exciting & lively workplace gives you the chance to work in an environment where you may unleash your creativity and inventiveness to the best extent possible. 
• Work in a collaborative setting where your cooperative team contributes new perspectives to your objectives and forges strong bonds. 
• Growth mindset: You are nurtured through each stage of your professional advancement by learning and unlearning new things. 

1. Client Acquisition and Management: Identifying potential clients, reaching out to them, and establishing relationships. This often involves networking, cold calling, or using digital platforms for lead generation.
2. Sales Planning and Strategy: Developing sales strategies and setting sales targets. This could involve market research to identify sales opportunities and tailoring sales approaches to different clients.
3. Presentation and Pitching: Creating and delivering presentations or pitches to potential clients. This requires a deep understanding of the product or service being sold and the ability to communicate its value effectively.
4. Negotiation and Closing Deals: Negotiating terms with clients and closing sales deals. A sales executive needs to be adept at persuasion and handling objections while maintaining positive relationships.
5. Customer Service and Support: Providing ongoing support to existing clients, addressing their needs, and ensuring customer satisfaction. This might include after-sales services or resolving any issues that arise.
6. Market Analysis: Keeping up to date with industry trends, competitor activities, and market conditions. This information can be crucial for adapting sales strategies and identifying new opportunities.
7. Reporting and Administration: Maintaining records of sales, revenue, invoices, and client feedback. Sales executives often use Customer Relationship Management (CRM) software for this purpose.
8. Collaboration and Teamwork: Working closely with other departments, such as marketing and product development, to ensure alignment of strategies and goals.
9. Training and Development: Continuously improving their sales skills and product knowledge. This may involve attending training sessions or workshops.
10. Meeting Sales Targets: Ultimately, a sales executive is responsible for meeting or exceeding the sales targets set by their organization.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze the market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree
• Strong negotiation skills
• Strong communication and presentation skills
• Work on the sales funnel and CRM handling of HubSpot
• Work on making a digital strategy to follow and adapt with clients

*Performs analysis of functional and business requirements

*Applies in-depth or broad technical knowledge to maintain data engineering functions performs solution design.

*Applies the company, open source, and 3rd party technologies to highly complex infrastructure and software solutions.

*Introduce new product features and enhance the platform

*Ability to translate business reporting requirements into a production report.