Come Join Us
Experience.com - We make every experience matter more . . .
Position: Technical / Product / Customer Support Specialist
Job Location: Chennai (Base Location) / Remote
Shift Time: US shift (PST)
Employment Type: Full Time
Customer Support Specialists are responsible for an incredible customer experience, serving as a partner, consultant, and advisor to our client community of technology and services professionals. As a part of Experience.com’s Create WOW mission, Customer Support Specialists work with technology companies, offering top-notch customer support and creating long term customer relationships. Above all, the Customer Support discipline helps real people solve real business problems. Channeling their strong sense of empathy, Customer Support Specialists care about people as much as they do getting work done. Natural fluidity and thoughtfulness to written and verbal communication is key, and a good sense of humor is a plus.
Essential Duties and Responsibilities:
- Respond to and resolve customer queries through all support channels (including email, chat, phone).
- Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
- Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
- Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
- Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
- Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
- Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.
Key Performance Indicators:
- Performance against Support Service Level Agreement (SLA) metrics.
- Internal Customer Feedback measures, including Customer Satisfaction (CSAT).
Skills and Experience:
- Bachelor’s Degree required.
- 1+ years of experience in customer service, client operations, or directly related experience.
- Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
- Prior experience of using and testing APIs, as well as providing customer support on integrations.
- Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
- Prior experience within a software-as-a-service (SaaS) environment is a plus.
- Knowledge of SQL and relational databases in general is a plus.
Competencies & Proficiencies:
[LOW] Building Effective Relationships
- Selecting the appropriate communication method and tool given the information.
- Engaging with authenticity and empathy, nurturing genuine relationships.
- Choosing the guidance that best matches the audience, accurately delivering a message.
- Approaching situations with maturity using behaviors of inclusion and positive communication techniques to resolve conflicts.
[MOD] Bias for Action
- Managing project and program work effectively, delivering against known goals and deadlines.
- Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems.
- Using autonomy to correctly identify the cause of a problem or situation and applying the right solution.
- Maintaining conditions of support for necessary action, despite competing priorities.
[LOW] Disciplined and Strategic Thinking
- Learning from past actions and outcomes to improve work quality consistently.
- Quickly defining the problem and applying the most effective solution, not necessarily the obvious one.
- Filtering for ambiguity that impacts the goals at hand instead of being reactive to atmospheric complexity.
- Using good judgment to select the appropriate course of action given the situation and data available.
About Us
We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.
Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.
Indian Registered name: Buyers Road India Private Limited
URL: www.experience.com
About Experiencecom
Similar jobs
ABOUT THE ROLE
We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As the Project Manager - Automobile, you will be responsible for overseeing the planning, execution, and successful completion of projects related to the development and implementation of alternative gas fuel systems for automobiles. You will collaborate with
cross-functional teams, including engineering, production, procurement, and quality assurance, to ensure project milestones are achieved within the defined scope, timeline, and budget.
The ideal candidate should possess a strong background in automotive engineering and project management, with a proven track record of delivering projects on time and within budget.
Requirements: 7+ years of proven experience as a Project Manager in the automotive industry, preferably in alternative fuel systems or related fields.
Responsibilities:
● Lead and manage the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure.
● Define project scope, goals, and deliverables in collaboration with stakeholders and senior management.
● Develop detailed project plans, schedules, and budgets, and ensure adherence to project timelines and budgetary constraints.
● Coordinate and collaborate with cross-functional teams to assign project tasks and ensure efficient utilization of resources.
● Monitor project progress, identify potential risks, and develop mitigation strategies to ensure timely completion of deliverables.
● Conduct regular project status meetings and provide progress updates to stakeholders and senior management.
● Establish and maintain strong relationships with customers, suppliers, and other external stakeholders.
● Ensure compliance with industry standards, regulations, and quality assurance processes throughout the project lifecycle.
● Identify process improvements and drive continuous improvement initiatives to enhance project management methodologies and efficiency.
● Prepare and present project reports, including project status, financials, and key performance indicators, to senior management.
About the job
The Role:
We are looking for an enthusiastic Technology Lead (Python or Node), who adopts a hands-on approach and loves to build scalable, distributed and large web / mobile products. You would be responsible for designing the architecture, reviewing the code, building the technology and deploying web/mobile applications.
Responsibilities:
- Own the product development from scratch.
- Design and implementation of low-latency, high-availability, and performant applications.
- Architect scalable software solutions and mentor a team of high performing developers.
- Participate in code reviews, design reviews, SCRUM ceremonies, and troubleshoot to ensure uptime for live systems etc.
Requirements:
- Bachelor's degree in a technology-related field from a premier college.
- Prior 4+ years of experience in back-end development (Python/ Golang) in a start-up or a dynamic work environment.
- Good exposure in writing and optimizing SQL for high-performance systems.
- Understanding of asyncio and eventloop/ uvloop concepts. Knowledge of frameworks such as Quart/ Fastapi/ Starlette is preferred.
- Knowledge of AWS; Caching technologies like Redis, Memcache; ELK; mySQL Databases, etc.
- Strong understanding of System Design, Microservice Architecture, Kafka, Pub/Sub, Message queues, and in-memory data stores etc.
- Customer oriented, responsive to changes, and able to multi-task in a fast-paced environment.
We offer an innovative, fast paced, and entrepreneurial work environment where you’ll be at the centre of leading change by leveraging technology and creating boundless impact in the FinTech ecosystem.
Interested ppl can share their resume with the following details
Years of experience
Current CTC
Expected CTC
Notice Period
Are you ready for Relocation
Technology / Frame work: Angular, Ionic
Roles:
- Design frontend architecture.
- Provide solution for business needs.
- 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
- Caching techniques such as Service workers to improve the front end performance.
- Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
- Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
- Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
- Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
- Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
Desired/Preferred Qualifications :
- Bachelor's degree or equivalent experience
- Strong problem solving and conceptual thinking abilities
- Desire to work in a collaborative, fast-paced, start-up like environment.
- Experience leveraging node.js frameworks such as Express.
- Experience with distributed source control management, i.e. Git
The ideal candidate must have experience working with enterprise mobile applications to be considered for this position.
If you are a strong architect/engineers, who are hands-on and capable of designing and developing enterprise web applications, we would love to speak to you!
Required:
Expertise in enterprise web and mobile platform development
4+ years of React Native experience
Experience in AWS
Ability to own the design from inception to deployment
Experience with Cloud / SaaS environment
Hands on experience of Android and iOS Application development
Experience in JavaScript testing frameworks such as Jest, Mocha, Chai, Enzyme
Experience in CI/CD
Expertise in Object Oriented and/or functional problem decomposition
Square Yards is India’s largest Real Estate Platform. Founded in 2014, Square Yards has become the category leader in both real estate and mortgage marketplace space. SQY today ranks in the top 20 consumer tech start-ups in India in terms of GTV (~USD2bn), top 50 in terms of revenue, and is amongst the handful of consumer tech start ups in India which are profitable. Square Yards has achieved a significant scale in just 7 years and is one of the few Indian start ups which have successfully expanded globally. It has a direct presence in 20+ cities globally and has more than 5,000 employees across 9 Countries.
Square Yards’ integrated online to offline (O2O) transactional model and positioning as a one-stop-shop for the entire home services model (new homes, resale, rentals, property management, home interiors, property-related services, virtual property viewing ) brings exhaustive supply, demand, and distribution together to tap the highly fragmented real estate market.
Why Square Yards
-
Multinational company (Global Approach)
-
Performance & Salary review.
-
Attractive incentives & mobility across regions
-
Fast track growth
-
Good Incentives
-
Fastest Growing Cross Border Real Estate Platform
-
Diversified role
-
Multiple International Scope through Internal Job promotions
Position: - TA manager
Job Responsibilities:
-
Partnering with hiring managers to determine staffing needs
-
Develop https://resources.workable.com/tutorial/faq-talent-acquisition">talent acquisition strategies and hiring plans
-
Perform sourcing to fill open positions and anticipate future needs
-
Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
-
Take steps to ensure positive candidate experience
-
Assist in employee retention and development
-
Supervise recruiters
-
Organize and/or attend career fairs, drives or other events
-
Use metrics to create reports and identify areas of improvement
Requirements and skills:
-
Proven experience as talent acquisition manager
-
Experience in full-cycle recruiting, sourcing and employment branding
-
Understanding of all selection methods and techniques
-
Proficient in the use of social media and job boards
-
Willingness to understand the duties and competencies of different roles
Following are some of our key solution offerings · Risk Based IT Internal Audit · IT SOX 404 Controls Testing, Quality Assurance · IT Attestation (SOC1/SOC2/ISAE 3402, ISAE 3000 etc.) · Internal Financial Controls related to IT General Controls · IT General Controls as part of Financial Statements Audits · IT Risk & Control Self-Assessment · Business Systems Controls / IT Application Controls · Auditing Emerging Technologies such as Cloud, Intelligent Automation etc. Position: Associate Consultants/ Consultants/ Assistant Managers Location: Bengaluru .
Responsibilities
Industry Experience: · Plan and execute the day-to-day activities of IT audit engagements for clients, including system development, package implementation, SSAE 16 readiness assessments, and/or platform reviews within multiple industries · Evaluate the design and effectiveness of technology controls throughout the business cycle · Identify and communicate IT audit findings to senior management and clients · Help identify performance improvement opportunities for assigned clients Additional Responsibilities for Assistant Managers: · Supervise associates and interns on engagements · Serve as a liaison between financial services clients and upper management
Qualifications
· Engineering / MBAs with atleast 3 years of experience · Preference would be given to significant experience in relevant technical knowledge: (a) financial statement – IT Audits; (b) SSAE 18/ ISAE 3402 audits; (c) IT SOX engagements (d) Emerging Technology Risks
· Certified Information Systems Auditor (CISA), COBIT Foundation, ITIL Foundation, CISSP, CRISC would be an added advantage · Possesses extensive experience in at least two of the key solutions of IT Audit & Assurance · Prior experience in client facing / account management roles · Possess strong domain knowledge, understanding of IT processes supporting business and possible risks in operations of at least two industry sectors · Strong analytical and problem solving skills · Strong written and verbal communication skills · Ability to work well in teams · Ability to work under pressure – stringent deadlines and tough client conditions which may demand extended working hours · Willingness to travel within India or abroad for continuous long periods of time · Demonstrate integrity, values, principles, and work ethic and lead by example
Required Skills:
Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server
Ensure software is updated with latest features
Job Background
We are looking for a Web Developer to join an award-winning, talented team, building the
next-generation automated drone applications for our global customers
As a front-end developer, you will implement a complete user interface in the form of a
web app. A thorough understanding of all of the components of the company’s platform and
infrastructure is required. You will need to take ownership of your projects, which involves
detailing requirements after discussion with the Product Owner, building user interfaces,
developing and maintaining web apps with a focus on user experience
Responsibilities
● Work as part of a team developing applications and services using Agile
development methods
● Contribute to team and organizational improvements in process and infrastructure
● Effectively use tools and ingenuity to identify and fix defects before they become a
problem
● Creating self-contained, reusable, and testable modules and components
● Learn about the domain and competitors to propose new drone apps as well as
improvement for existing apps
● Collaborate on projects with a closely-knit team
Skills/Experience
● 3+ yr experience as an Angular 2+ or React or Ionic Developer.
● Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing
cross-browser compatible code.
● Knowledge of NodeJS frameworks such as ExpressJS etc.
● Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
● Good understanding of HTML Dom manipulation Technique ●Experience in tested & documented TypeScript/JavaScript, HTML, and CSS
● User authentication and authorization between multiple systems, servers, and
environments
● Understanding of fundamental design principles behind a scalable application
● Proficiency working with source control (git) / versioning systems, continuous
integration in an agile development setup
Good to Have
● Understanding of how to deploy Mean stack applications in AWS/Azure deployment
environment, considering security, reliability etc.
● Knowledge of other python-based server-side frameworks such as Flask or Django