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Job Description for Digital Marketing Specialist

Job Title: Digital Marketing Specialist

Company: Mydbops

Location: Pondicherry

About Mydbops

Mydbops is a leading database consulting and managed services company specialising in open-source database technologies. With a team of 120+ certified professionals, we support over 800+ clients globally across 3,000+ database instances. We're also an AWS Advanced Consulting Partner, delivering high-impact, cost-efficient database solutions at scale.

Role Summary:

We're looking for a data-driven Digital Marketing Executive who can execute B2B campaigns, create compelling content, and most importantly—track, analyze, and optimize marketing performance with strong analytical rigor. This role requires someone who can bridge technical database services marketing with measurable ROI-focused campaign execution.

Key Responsibilities

• Campaign Management & Execution
• Plan, execute, and optimize Google Ads, LinkedIn Ads, and Meta campaigns for B2B database services
• Manage end-to-end campaign workflows including audience targeting, ad creative, budget allocation, and performance tracking
• Develop and execute lead generation strategies targeting CTOs, IT Managers, and DevOps teams

Analytics & Data-Driven Decision Making (Critical Requirement)

• Set up and maintain Google Analytics 4, Google Tag Manager, and conversion tracking systems
• Build comprehensive campaign performance dashboards with actionable insights
• Analyze campaign data to identify trends, optimize spend, and improve conversion rates
• Provide weekly/monthly performance reports with clear recommendations
• Track full-funnel metrics: impressions, CTR, CPC, conversions, lead quality, and ROI
• Conduct A/B testing and implement data-backed improvements

Content & Creative Development

• Create social media graphics, ad creatives, and marketing collateral using Canva or similar tools
• Collaborate with technical teams to translate complex database concepts into compelling marketing messages
• Design infographics and explainer visuals for technical blog posts and LinkedIn content

Technical Collaboration

• Work closely with DBAs and technical staff to understand product offerings and client pain points
• Develop technically accurate marketing content for database optimization, migration, and managed services
• Stay updated on database industry trends and competitive landscape

AI & Automation

• Leverage AI tools and LLMs for content generation, campaign optimization, and workflow automation
• Explore and implement marketing automation tools to improve efficiency

Must-Have Skills

Analytics & Tools (Non-negotiable)

• Strong proficiency in Google Analytics (GA4), Google Tag Manager, and Google Search Console
• Experience setting up conversion tracking, UTM parameters, and attribution models
• Ability to analyze data and extract actionable insights
• Excel/Google Sheets proficiency for data analysis and reporting

Campaign Management

• 3+ years managing Google Ads and LinkedIn Ads campaigns with proven ROI
• Experience with B2B lead generation and marketing funnel optimization

Design & Content

• Proficiency in Canva, Figma, or Adobe Creative Suite
• Strong copywriting skills for technical B2B audiences
• Experience creating social media content and ad creatives

Technical Aptitude

• Ability to quickly learn and understand technical products (databases, cloud services, SaaS)
• Familiarity with WordPress/Webflow, hosting platforms, and web technologies
• Comfortable working with technical teams and translating technical concepts
• 
  

Nice-to-Have Skills

• Experience marketing SaaS, cloud, or database products
• Knowledge of marketing automation platforms (HubSpot, Marketo, Salesforce)
• Certification in Google Analytics, Google Ads, or digital marketing
• Experience with AI-powered marketing tools and LLM applications
• Understanding of SQL or database concepts
• 
  

Job Details:

• Job Type: Full-time opportunity 
• Work time: General Shift
• Mode of Employment - Work From Office (Pondicherry)
• Experience - 2-4  years

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 30+ incredibly passionate team working to make an impact and help some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited, and let’s speak further.

The Opportunity

To join the security team engaging with multiple clients, helping them with end-to-end security audits, also researching new topics and vulnerabilities to be added to the scanner, present research at conferences.

What An Ideal Candidate Would Look Like: 

• Anyone pursuing their graduation or post-graduation related to IT security 
• Skills - Application Penetration Testing, 
• Knowledge or experience of IoT testing, and source code audits are plus points
• Responsibilities: Engage with clients for scoping call, perform security audits, and remediation call with clients to patch the issues

Minimum Requirements

• Must be comfortable with tools like burp suite, nmap, sqlmap, r2 etc
• Strong Analytical Skills
• Strong grasp of fundamentals of information security
• Strong Grasp of Web, API and mobile Pen-Testing
• Self-taught learner willing to read and keep up-to-date on technological changes and how they could be used
• Can accurately define an issue and create detailed Proof-of-concept and write-up of the findings.
• Provide appropriate remediation and mitigations of the identified vulnerabilities.
• Basic understanding of cloud platforms like AWS or GCP. Security knowledge in this domain is a plus.

Responsibilities

• Security assessment of web and mobile applications.
• Understand and explain the results with impact on business and compliance status
• Continuously learning and training on latest tools and techniques

Personality traits we really admire

• A confident and dynamic working persona, which can bring fun to the team, and a sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follow timelines and absolute commitment to deadlines.

Interview Process 

• Round 1 CTF Round - Profile and skill Evaluation
• Round 2 - Technical Interview with security team member
• Round 3 - Technical Interview with the Team Lead
• Round 4 - HR Round

 Why Join Us

• Great Stipend& PPO: We keep up with the market standards & provide stipend/pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also PPO for our top interns.
• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.

Job Location: Kharadi, Pune

Job Type: Full-Time

About Us:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have 10 years of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide their operations and believe in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the "givers gain" philosophy and strive to provide value in order to seek value. We are committed to delivering top-notch solutions to our clients and are looking for a talented Web UI Developer to join our dynamic team.

Qualifications:

• Strong Experience in JavaScript and React
• Experience in building multi-tier SaaS applications with exposure to micro-services, caching, pub-sub, and messaging technologies
• Experience with design patterns
• Familiarity with UI components library (such as material-UI or Bootstrap) and RESTful APIs
• Experience with web frontend technologies such as HTML5, CSS3, LESS, Bootstrap
• A strong foundation in computer science, with competencies in data structures, algorithms, and software design
• Bachelor's / Master's Degree in CS
• Experience in GIT in mandatory
• Exposure to AWS, Docker, and CI/CD systems like Jenkins is a plus

About Wokelo:

Wokelo is an LLM agentic platform for investment research and decision making. We automate complex research and analysis tasks traditionally performed by humans. Our platform is leveraged by leading Private Equity firms, Investment Banks, Corporate Strategy teams, Venture Capitalists, and Fortune 500 companies.

With our proprietary agentic technology and state-of-the-art large language models (LLMs), we deliver rich insights and high-fidelity analysis in minutes—transforming how financial decisions are made.

Headquartered in Seattle, we are a global team backed by renowned venture funds and industry leaders. As we rapidly expand across multiple segments, we are looking for passionate individuals to join us on this journey.

Requirements:

• 0-1 years of experience as a Software Developer.
• Bachelor’s or Master’s degree in Computer Science or related field.
• Proficiency in Python with strong experience in Django Rest Framework.
• Hands-on experience with Django ORM.
• Ability to learn quickly and adapt to new technologies.
• Strong problem-solving and analytical skills.
• Knowledge of NLP, ML models, and related engineering practices (preferred).
• Familiarity with LLMs, RLHF, transformers, embeddings (a plus).
• Prior experience in building or scaling a SaaS platform (a plus).
• Strong attention to detail with experience integrating testing into development workflows.

Key Responsibilities:

• Develop, test, and maintain scalable backend services and APIs using Python (Django Rest Framework).
• Work with Django ORM to build efficient database-driven applications.
• Collaborate with cross-functional teams to design and implement features that enhance the Wokelo platform.
• Contribute to NLP engineering and ML model development to power GenAI solutions (preferred but not mandatory).
• Ensure testing and code quality are embedded into the development process.
• Research and adopt emerging technologies, providing innovative solutions to complex problems.
• Support the transition of prototypes into production-ready features on our SaaS platform.
• Perform adhoc tasks as and when required/assigned by manager.

Why Join Us?

• Opportunity to work on a first-of-its-kind Generative AI SaaS platform.
• A steep learning curve in a fast-paced, high-growth startup environment.
• Exposure to cutting-edge technologies in NLP, ML models, LLM Ops, and DevOps.
• Collaborative culture with global talent and visionary leadership.
• Full health coverage, flexible time-off, and remote work culture.

We are looking for a detail-oriented SDET-1/Manual QA Engineer to join our QA team. You will be responsible for ensuring our software meets the highest standards of quality before reaching customers. This role involves carefully reviewing requirements and test plans, executing manual tests, and collaborating with product managers, developers to identify and resolve issues.

About Wokelo:

Wokelo is a Gen-AI powered investment research platform. It automates complex research and analysis tasks, traditionally performed by humans. Wokelo is leveraged by leading Private Equity, Investment Banks, Corporate Strategy, Venture capital, and Fortune 500 firms.

Our proprietary agentic technology and state-of-the-art large language models (LLMs) deliver rich insights and high-fidelity analysis in a matter of minutes, transforming how financial decisions are made.

We are headquartered in Seattle with a global team, supported by renowned venture funds and industry leaders who share our vision. We are growing fast and expanding across multiple segments.

Key Responsibilities:

• Review user stories and requirements for clarity, completeness, and testability.
• Execute test cases for new features, bug fixes, and regression cycles.
• Perform exploratory, usability, smoke, and sanity testing across different environments.
• Perform add hoc data quality checks and regular monitoring
• Log defects with detailed reproduction steps, screenshots, and impact assessment.
• Collaborate with developers and product managers during defect triage to ensure timely fixes.
• Support release testing and assist with UAT (User Acceptance Testing).
• Maintain organized test documentation and ensure traceability.
• Perform add hoc data quality checks and regular monitoring tasks.

Skills & Qualifications:

• 1–3 years of manual QA or software testing experience in SaaS/Product companies.
• Familiarity with QA processes, SDLC, and defect life cycle.
• Exposure to test management or bug tracking tools (e.g., JIRA, TestRail, Zephyr).
• Ability to identify gaps in test coverage and propose improvements.
• Strong attention to detail.

What We Offer?

• Be part of a fast-growing startup shaping the future of AI-powered insights.
• Work with a passionate, collaborative, and high-performance team.
• Opportunity to work at the frontier of GenAI, data, and product strategy.
• Full health coverage, flexible time-off, and remote work culture.

Associate (Post-Sales SaaS / Customer Onboarding Engineer) Profiles

Mandatory (Experience 1): Must have 2+ years of hands-on experience in technical implementation, solutions engineering, or customer-facing engineering roles within B2B SaaS, preferably working with global or US-based clients,

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and technical implementation from kickoff to go-live, including customer requirement gathering, configuration, data setup, integrations, validation, and post go-live support.

Mandatory (Experience 3): Must have strong Python scripting skills, with hands-on experience writing scripts for data migration, ETL workflows, automation, and data transformation (CSV, JSON, spreadsheets, APIs).

Mandatory (Experience 4): Must have experience working with APIs, webhooks, REST integrations, reading/debugging JSON payloads, handling authentication flows, and troubleshooting integration issues.

Mandatory (Experience 5): Must have hands-on exposure to data modeling, SQL queries (PostgreSQL preferred), data validation, reconciliation, and quality checks to ensure accuracy during migrations and billing-related workflows.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Education): Candidate should have an Engineering degree.

Mandatory (Company Type): B2B SaaS or Services company selling to North America / global markets, in a customer-facing implementation or onboarding

About the Role

LMTEQ is seeking a Marketing Manager / Content Writer to drive content-led

marketing, lead generation, and brand growth for IT services and enterprise platforms. This role

blends hands-on technical content creation with marketing planning, performance tracking, and

reporting ownership.

The ideal candidate will be responsible for building and executing marketing plans, generating

qualified leads through content and digital channels, and delivering monthly, quarterly, and

annual performance reports.

Key Responsibilities

Content Strategy Execution

● Define and execute a technical content strategy aligned with marketing and business

goals.

● Create high-quality content including:

○ Blogs

○ Case studies

○ Whitepapers

○ E-books

○ Landing pages

○ Website content and articles

● Ensure all content supports lead generation, brand positioning, and thought leadership.

● Edit, repurpose, and optimize content for multiple platforms and campaigns.

Lead Generation & Campaign Planning

● Own and execute content-driven lead generation plans for IT services and enterprise

offerings.

● Design and implement:

○ Monthly marketing plans

○ Quarterly campaign roadmaps

○ Annual marketing strategy

● Work closely with sales and leadership teams to align marketing initiatives with revenue

goals.

● Support inbound marketing activities across websites, LinkedIn, and other digital

channels.

● Continuously optimize campaigns to improve lead quality and conversion rates.

SEO & Performance Marketing

● Perform basic to intermediate SEO analysis, including:

○ Keyword research (primary, secondary, tertiary)

○ On-page SEO optimization

○ Search intent mapping

● Use SEO tools such as Semrush, Ubersuggest, Google Keyword Planner, and Google

Analytics.

● Optimize website content to improve traffic, rankings, and conversions.

● Support off-page SEO activities such as interlinking, content distribution, and business

listings.

Reporting & Analytics

● Track and analyze marketing and content performance metrics.

● Prepare and present:

○ Monthly marketing performance reports

○ Quarterly marketing and lead generation reports

○ Annual marketing performance and strategy reports

● Share insights on:

○ Content performance

○ SEO metrics

○ Lead generation outcomes

○ Campaign effectiveness

● Use data-driven insights to refine marketing strategies and content plans.

Marketing & Brand Management

● Create technical and industry-focused content for LinkedIn and other professional

platforms.

● Ensure consistent brand messaging across all marketing and content assets.

● Collaborate closely with:

○ Digital marketing specialists

○ Social media teams

○ Graphic designers

○ WordPress developers

● Manage timelines, priorities, and deliverables in an agile, fast-paced environment.

Research, Tools & Innovation

● Conduct in-depth research on IT services, enterprise platforms, and industry trends.

● Leverage AI-powered tools (ChatGPT, Jasper, Copy.ai, Grammarly, etc.) to improve

efficiency and quality while maintaining originality.

● Explore new tools, formats, and approaches to enhance marketing effectiveness.

Must-Have Skills & Qualifications

● 2–4 years of experience in Marketing, Technical Content Writing, or Content Marketing

● Strong proficiency in written English

● Proven ability to create clear, structured, and engaging technical content

● Basic to intermediate SEO knowledge (mandatory)

● Hands-on experience with:

○ Keyword research

○ On-page SEO optimization

● Experience supporting lead generation or inbound marketing initiatives

● Ability to create and manage monthly, quarterly, and annual marketing plans

● Strong analytical, reporting, and presentation skills

● Ability to work in a fast-paced, deadline-driven environment

Good-to-Have Skills

● Understanding of IT services and enterprise technologies, such as:

○ ServiceNow

○ SAP

○ Salesforce

● Prior experience in digital transformation or enterprise IT content

● Exposure to B2B marketing and demand generation

● Experience working closely with sales or leadership teams

● Familiarity with marketing KPIs and funnel metrics

● Experience using AI tools responsibly for marketing acceleration

Tools & Platforms (Preferred)

● SEO Tools: Semrush, Ubersuggest, Google Keyword Planner, Google Analytics

● AI Tools: ChatGPT, Perplexity Jasper, Grammarly, or equivalent

● CMS: WordPress

● Social Platforms: LinkedIn

● Design: Canva or equivalent

Strong Customer Success Manager / Implementation Manager / Post-Sales Enterprise Delivery Profiles

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities

● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.

● Recruit, onboard, and activate new channel partners across multiple regions and industries.

● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.

● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.

● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.

● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.

● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.

● Take ownership of revenue targets for specific partner regions or verticals.

Requirements

1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.

3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.

4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.

5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.

6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.

7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.

8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.

9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.

10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.

* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.

* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.

* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.

* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.

* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.

* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

Required Skills:

• Identify and bid on relevant custom development projects on Upwork 
• Analyze client requirements and prepare tailored proposals 
• Communicate with prospects, clarify scope, and build trust 
• Work closely with technical team for estimations & solutions 
• Negotiate pricing and close qualified deals 
• Focus on projects like: 
• Custom ERP 
• Custom CRM 
• SaaS platforms 
• Marketplace applications 
• Mobile App Development 
• Web Application Development 
• Maintain lead pipeline, follow-ups, and reporting 
• Ensure smooth project handover after closure 

Required Skills & Expertise:

• Minimum 3+ years of Upwork bidding experience in software development 
• Proven track record of closing Web& Mobile Applications, ERP / CRM / Marketplace / SaaS deals 
• Strong understanding of custom development (not CMS / website design) 
• Good understanding of technologies (not mandatory to code): 
• JavaScript 
• React 
• Node.js 
• PHP / Laravel 
• Android / iOS 
• Flutter 
• React Native 
• Excellent English communication (written & verbal) 
• Strong proposal writing, presentation & negotiation skills 
• Ability to understand business problems and map to technical solutions 
• Target-driven and self-motivated 

Strong Customer Success Manager / Implementation Manager / Post-Sales Enterprise Delivery Profiles

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

Job Title: Product Manager / Product Owner – SaaS Platform

Location: Sector 74, Mohali

Experience Required: 5+ Years

Job Type: Full-time

Job Description: We are looking for an experienced Product Manager / Product Owner with 5+ years of proven experience in managing and scaling SaaS products. The ideal candidate will be responsible for defining product vision, driving roadmap execution, and ensuring successful product delivery aligned with business goals and user needs.

Key Responsibilities:

* Define, own, and communicate the product vision, strategy, and roadmap

* Translate business requirements and market needs into clear, actionable product features

* Manage and prioritize the product backlog, including sprint planning and grooming

* Work closely with Engineering, UX/UI, QA, and DevOps teams to ensure smooth execution

* Define user journeys, workflows, and product flows for optimal user experience

* Prioritize features and enhancements based on business value, user impact, and data insights

* Drive release planning, milestone tracking, and on-time product delivery

* Collect, analyze, and act on user feedback, market trends, and competitive insights

* Ensure product development aligns with overall business strategy and long-term goals

* Lead and maintain the future product roadmap and innovation initiatives

Required Professional Skills & Qualifications:

* 5+ years of experience as a Product Manager / Product Owner

* Strong experience in SaaS product management

* MBA preferred (not mandatory)

* Solid understanding of business strategy, market analysis, and product positioning

* Hands-on experience with Agile/Scrum methodologies

* Proven ability to manage stakeholders and cross-functional teams

* Excellent product documentation skills (PRDs, roadmaps, user stories, acceptance criteria)

* Strong understanding of UX principles and user-centric design

* Ability to make data-driven product decisions using analytics and insights

* Good technical understanding of modern web platforms (APIs, frontend, backend systems)

* Excellent communication, leadership, and execution skills

• 5-9 years of working experience in B2B Inside Sales or Business Development roles

• Prior exposure to working alongside Field Sales teams

• Familiarity with demand generation and marketing-led sales motions

• Ability to thrive in a target-driven, fast-paced environment

Submit this assignment to get evaluated: 

https://docs.google.com/document/d/1kw7jCKOcDuuJGzFs0ulm9zxwasgK8SBh7rEU_9P9s_A/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About role:

Growth Hacker Role focused on the US market - in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.

• Responsibility: Selling the product to businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation: 25k - 35k per month + commission on sales you bring || Full time: 8 - 15 LPA (6 - 9 LPA Fixed + 2 - 6 LPA Variable based on outcomes)
• Ideal Profile: Exposure to US lead gen (6 months+) + Basic understanding of tech
• Process: Assignment followed by Interview
• Submission: Send your assignment along with your CV to contact mentioned in assignment doc. If you have any questions write to the same
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1kw7jCKOcDuuJGzFs0ulm9zxwasgK8SBh7rEU_9P9s_A/edit?usp=sharing

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

​

Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position.
• Customer-first mindset 
• Advanced MS Excel skills.
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Strong sales executive profile

Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.

Mandatory (Company): B2B SaaS Product companies

Language Requirement: Tamil language proficiency is mandatory.

Mandatory(Exclusion) : Profiles with Only EdTech background will not be considered.Preferred (Consultative Selling): Strong listening skills with the ability to understand client business challenges and position SaaS solutions accordingly.

What You’ll Do:

We’re looking for a Full Stack Software Engineer to join us early, own critical systems, and help shape both the product and the engineering culture from day one.

Responsibilities will include but are not limited to:

• Own end-to-end product development, from user experience to backend integration
• Build and scale a modern SPA using React, TypeScript, Vite, and Tailwind Design intuitive, high-trust UIs for finance workflows (payments, approvals, dashboards)
• Collaborate closely with backend systems written in Go via well-designed APIs
• Translate product requirements into clean, maintainable components and state models
• Optimize frontend performance, bundle size, and load times for complex dashboards
• Work directly with founders and design partners to iterate rapidly on product direction
• Establish frontend best practices around architecture, testing, and developer experience
• Contribute across the stack when needed, including API design and data modeling discussions.

What You’ll Need:

• Strong experience with Go in production systems
• Solid backend fundamentals: APIs, distributed systems, concurrency, and data modeling
• Hands-on experience with AWS, including deploying and operating production services
• Deep familiarity with Postgres, including schema design, indexing, and performance considerations
• Comfort working in early-stage environments with ambiguity, ownership, and rapid iteration
• Product mindset — you care about why you’re building something, not just how
• Strong problem-solving skills and the ability to make pragmatic tradeoffs

Set Yourself Apart With:

• Experience with Tailwind or other utility-first CSS frameworks
• Familiarity with design systems and component libraries
• Experience building fintech or enterprise SaaS UIs
• Exposure to AI-powered UX (LLM-driven workflows, assistants, or automation)
• Prior experience as an early engineer or founder
• product engineering culture from the ground up.

Strong Junior BDR / SDR profiles.

Mandatory (Experience 1): Must have 1+ years of experience as a BDR / SDR in a B2B SaaS company, with exposure to outbound sales processes

Mandatory (Experience 2): Must have hands-on cold calling experience targeting North American (US/Canada) markets, including lead qualification and discovery conversations

Mandatory (Experience 3): Must have prior experience working in small or lean teams (1–10 members), with high ownership and minimal hand-holding

Mandatory (Experience 4): Overall experience should not exceed 4–5 years; role is open only for junior profiles with strong execution capability

Mandatory (Experience 5): Must demonstrate career or education spikes, such as fast promotions, leadership initiatives, consistent performance, or standout achievements

Mandatory (Skills): Must possess strong verbal communication skills, confidence on calls, objection handling ability, and a structured approach to outbound sales

Mandatory (Company): Experience only from B2B SaaS companies

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title Sr. Business Development Managers

Function Sales – Storage & Application

Reports to Head – Business Development

Principal Purpose • The Senior Business Development Managers will be responsible for

driving sales of our solutions within a defined territory.

• This role requires a proven track record of success in software

solution sales, strong communication & presentation skills and the

ability to build relationships with potential customers.

Part III – Key Responsibilities

Principal

Accountabilities

• Prepare business development strategies by proactively

researching and anticipating prospective client needs for NetApp,

Commvault, Veeam, BigFix and AppScan solutions and expand our

customer base.

• Actively identify and qualify potential customers through various

methods, including networking, cold calling, online research and

industry events.

• Understand customer business needs and challenges and

effectively present and demonstrate the value of our solutions.

Conduct product demonstrations and presentations.

• Drive customer engagement, retention, and upsell opportunities

by delivering high-value consultative solutions.

• Stay up to date on market trends, competitor activities and

customer needs.

• To work closely with the Sales operations team to drive solution

designs, working on requirement documents for proposals,

contracts/agreement closures and deal closures.

• Maintain accurate and up-to-date records of all sales activities in

the company's CRM system.

Part IV – Desired Skills

• Excellent communication, presentation, interpersonal, negotiation

and closing skills.

• Ability to work independently and as part of a team.

• Willingness to travel as needed.

• Strong understanding of the software sales cycle

• Strong understanding of: Storage & Data Management (NetApp) /

Backup & Recovery (Commvault, Veeam) / Endpoint & Patch

Management (BigFix)

• Excellent leadership, negotiation, and stakeholder management

skills.

• Strong business acumen with experience in strategic account

planning

Part V – Desired Experience & Qualification

• 5-8 years of front-line sales experience with at least 2 years of

relevant product experience.

• Bachelor’s degree in engineering / IT / Management / MBA (Sales

/ Marketing) preferred.

🚀 We’re Hiring: Content Creation Lead

📍 Location: Sector 55, Gurugram

🗓️ Working Days: 5 days a week

We’re looking for a creative and strategic Content Creation professional to join our growing team! If you have 7+ years of experience in B2B SaaS, love crafting impactful marketing and product-led content, and are hands-on with tools like Microsoft Suite, Canva, and AI-based content tools, we’d love to connect.

Roles & Responsibilities:

a) Lead content creation across marketing and product channels (blogs, decks, campaigns, social, etc.)

b) Collaborate with cross-functional teams to ensure content aligns with brand and business goals

c) Explore and implement AI tools to boost content quality and productivity d) Maintain consistency in tone, voice, and messaging across all communication touchpoints

What We’re Looking For:

a) 7+ years of experience in content marketing or product-focused storytelling (preferably in B2B SaaS)

b) Strong writing, visual, and conceptual thinking skills

c) Proficiency in Canva, Microsoft Suite, and AI content tools

🏢 About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.

Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

🎯 Role Overview

We are looking for a hands-on HR Payroll & Compliance Executive to manage payroll, statutory compliance, MIS, and day-to-day HR operations end-to-end.

This role is strictly focused on HR Operations and does not involve Talent Acquisition or hiring. You will be the single point of contact (SPOC) for employees, managers, and stakeholders for all payroll, compliance, and HR Ops-related matters, ensuring accuracy, timeliness, and strong process discipline.

🧠 Key Responsibilities

• Own and manage end-to-end payroll processing, including monthly payroll, variable pay, deductions, reimbursements, and full & final settlements
• Handle statutory compliances such as PF, ESIC, PT, gratuity, and related audits and filings
• Manage salary appraisals, revisions, increments, and compensation changes in coordination with leadership
• Own and maintain the HR tech stack, especially Zoho People, Zoho Payroll, Zoho Sign, and HR workflows
• Prepare and maintain HR MIS reports (monthly payroll MIS, headcount reports, attendance, attrition, compliance status, etc.)
• Ensure accurate HR documentation, records, employee data, and audit-ready reports
• Coordinate closely with Finance, external vendors, and compliance partners
• Act as the primary HR Ops SPOC for employees and managers
• Handle day-to-day employee queries related to payroll, policies, leaves, attendance, benefits, and documentation
• Support onboarding and exit formalities from an operations, payroll, and compliance perspective
• Ensure process adherence, timelines, data accuracy, and operational hygiene across HR Ops

⚙️ What We’re Looking For

• 3–6 years of core HR Operations experience, with strong focus on Payroll & Compliance
• Hands-on experience in payroll processing and statutory compliances
• Proven working knowledge of Zoho HR systems (People, Payroll, workflows)
• Strong experience in MIS preparation, reporting, and documentation
• Experience managing appraisals, salary changes, and employee lifecycle operations
• Comfortable handling stakeholder coordination and employee communication
• Ability to work independently and own HR Ops without handholding
• Prior experience in SaaS / IT / Telecom / Software services is a strong plus
• Strong attention to detail with an execution-first mindset
• Willingness to work onsite from Noida (Sector 2)

🌱 Why Join MyOperator

• End-to-end ownership of Payroll, Compliance, and HR Operations
• Work closely with leadership and business stakeholders
• Tech-driven HR environment (no Excel-heavy chaos)
• Opportunity to build strong, scalable HR processes

Stable role with high trust, responsibility, and long-term growth

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 2+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel)

Strong Senior Solutions Engineer (Pre-Sales) Profile

Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture

Mandatory (Company) - B2B SaaS

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Strong B2B Product Manager profiles

Mandatory (Experience 1) – Must have minimum 3+ years of hands-on Product Management experience in B2B SaaS

Mandatory (Experience 2) – Must have minimum 2 years of prior experience in Software Development or QA (Can be skipped if candidate has product management experience in PureTech company OR in same product line as Callhub)

Mandatory (Experience 3) – Proven track record of shipping successful products end-to-end, from ideation / conception to launch and post-launch iteration

Mandatory (Education) - Candidate must have an engineering background (B.E/ B.Tech /M.Tech)

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - B2B SaaS (Highly preference for CommunicationTech)

Mandatory (Note): This is an IC role

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Why This Role Matters:

As a Business Consultant, you’ll be the face of MyOperator for potential clients. You will understand their challenges, recommend the right solutions, and directly contribute to revenue growth. Ideal for someone who loves consultative selling and wants to accelerate their career in tech/SaaS sales.

What You Will Do:

• Engage with inbound & outbound leads to identify business needs and pain points
• Recommend MyOperator solutions and drive revenue through consultative selling
• Conduct discovery calls and schedule product demos with key decision-makers
• Maintain structured lead pipelines using CRM tools (HubSpot / Zoho / Salesforce)
• Work closely with sales, marketing & product teams to improve outreach strategies
• Keep track of industry trends and identify new opportunities
• Consistently meet and exceed monthly/quarterly sales targets

What We’re Looking For:

• 1–4 years of experience in Sales, Business Development, Consulting, or Lead Generation
• Understanding of B2B or SaaS/IT sales processes
• Strong communication, listening, and problem-solving skills
• Comfortable with LinkedIn outreach, email communication & CRM tools
• A self-starter with a consultative approach and a drive to learn and close deals

Bonus Points If You Have:

• Prior SaaS sales or business consulting experience
• Familiarity with solution-based/consultative selling
• Ability to analyze lead data and optimize conversion funnels

What You’ll Get:

• Competitive salary + high performance-based incentives
• Work with a rapidly growing SaaS company shaping the future of AI-led communication
• Continuous learning, upskilling & mentorship from industry experts
• Clear growth path to senior sales roles.
• A collaborative, high-energy work environment

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale Distribution, Manufacturing, and Specialty Retail.

Unilog’s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Job Details

• Designation: Principal Engineer – Solr
• Location: Bangalore / Mysore / Remote
• Job Type: Full-time
• Department: Software R&D

Job Summary

We are seeking a highly skilled and experienced Principal Engineer with a strong background in Apache Solr and Java to lead our Engineering and customer-led initiatives. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our search platform while providing expert-level troubleshooting and resolution for critical production issues.

This role will involve designing the architecture for new platforms while reviewing and recommending better approaches for existing ones to drive continuous improvement and efficiency.

Key Responsibilities

• Lead Engineering and support activities for Solr-based search applications, ensuring minimal downtime and optimal performance
• Design and develop the architecture of new platforms while reviewing and recommending better approaches for existing ones
• Regularly work towards enhancing search ranking, query understanding, and retrieval effectiveness
• Diagnose, troubleshoot, and resolve complex technical issues in Solr, Java-based applications, and supporting infrastructure
• Perform deep-dive analysis of logs, performance metrics, and alerts to proactively prevent incidents
• Optimize Solr indexes, queries, and configurations to enhance search performance and reliability
• Work closely with development, operations, and business teams to drive improvements in system stability and efficiency
• Implement monitoring tools, dashboards, and alerting mechanisms to enhance observability and proactive issue detection
• Exposure to AI-based search using vector databases, RAG models, NLP, and LLMs
• Collaborate on capacity planning, system scaling, and disaster recovery strategies for mission-critical search systems
• Provide mentorship and technical guidance to junior engineers and support teams
• Drive innovation by tracking latest trends, emerging technologies, and best practices in AI-based Search, Solr, and other search platforms

Requirement

• 8+ years of experience in software development and production support with a focus on Apache Solr, Java, and databases (Oracle, MySQL, PostgreSQL, etc.)
• Strong understanding of Solr indexing, query execution, schema design, configuration, and tuning
• Experience in designing and implementing scalable system architectures for search platforms
• Proven ability to review and assess existing platform architectures, identifying areas for improvement and recommending better approaches
• Proficiency in Java, Spring Boot, and micro-services architectures
• Experience with Linux / Unix-based environments, shell scripting, and debugging production systems
• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK Stack) and log analysis
• Expertise in troubleshooting performance issues related to Solr, JVM tuning, and memory management
• Familiarity with cloud platforms such as AWS, Azure, or GCP and containerization technologies like Docker / Kubernetes
• Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced environment
• Certifications in Solr, Java, or cloud technologies
• Excellent communication and leadership abilities

About Our Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Training and development opportunities

REVIEW CRITERIA:

MANDATORY:

• Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile
• Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
• Must have strategic thinking and good communication skills
• Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
• Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)
• Candidates should have graduated in 2018 or before.
• Candidate's current CTC should not be less than 35 LPA

PREFERRED:

• Experience in software/tech/Solution implementation for B2B SaaS
• This is not a leadership role currently but will become with time

ROLE & RESPONSIBILITIES:

We’ve proven the product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.

You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

IDEAL CANDIDATE:

• 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
• Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
• Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
• Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
• Strong analytical and structured problem-solving skills.
• (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
• (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
• High ownership, proactive communication, and bias for action.
• Collaborative, low-ego personality with a sense of humor.
• Not taking yourself too seriously.

PERKS, BENEFITS AND WORK CULTURE:

• Variable: Based on performance
• ESOPs (for full time roles)
• Remote (USA)

BENEFITS (FOR FULL-TIME ROLES):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights

Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 65+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

Role Overview:

We're looking for a Technical Support Account Manager to join our global support and delivery team and provide world-class assistance to customers in the US time zones & you're required to work on US shifts from 8.00 pm to 5.00 am IST from (Monday to Friday).

You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. You will also onboard and deliver scan reports (completed by our Security team) to the customers. 

Key Responsibilities:

• Respond to customer issues via email, chat, and voice/voip calls during US business hours.
• Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
• Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
• Document known issues and solutions in the internal knowledge base and help center.
• Escalate critical bugs to engineering with full context, reproduction steps, and logs.
• Guide customers on secure implementation best practices and platform usage.
• Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
• Participate in on-call support rotations if needed.
• Coordinate with internal security testing teams to onboard, scan and deliver tracking completion of pentests within SLAs.
• Deliver reports to customers within committed SLAs. Schedule remediation calls with customers when required. 

Requirements:

• 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
• Excellent communication and documentation skills in English.
• Comfortable working independently and handling complex technical conversations with customers.
• Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
• Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
• Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 

Nice to Have:

• Experience working in a product-led cybersecurity company.
• Knowledge of scripting languages (Python, Bash) or log analysis tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
• Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Take-home Assignment
• Round 3 - Panel Discussion
• Round 4- Stakeholder Discussion
• Round 5 - HR Round

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile

Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile

Mandatory (Experience 2): Must have strategic thinking and good communication skills

Mandatory (Experience 3): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Graduation): Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

Title: QA Tester

Location: Remote (India)

Shift: US Shift (Full-time)

Experience: 6 months–2 years

About Master-O

Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.

As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.

Key Responsibilities

🔍 Quality Assurance & Testing

• Perform functional and exploratory testing across the Master-O platform
• Identify, log, track, and validate bugs with expected behavior
• Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
• Collaborate closely with Product Managers and Developers to understand requirements and edge cases
• Ensure UAT releases meet quality benchmarks before production deployment
• Validate fixes and ensure no regressions post-release

💬 Customer Support (Freshchat)

• Handle Freshchat queries from end users during US business hours
• Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
• Maintain high SLA adherence for response and resolution times
• Act as the bridge between users and the product team by sharing recurring issues and insights
• Document FAQs, common issues, and resolutions to improve support efficiency

Required Skills & Experience

• 6 months–2 years of full-time experience in QA/testing roles
• Experience testing B2B SaaS platforms (strongly preferred)
• Familiarity with testing gamified products, learning platforms, or interactive applications
• Experience using bug tracking tools (Jira or similar)
• Excellent attention to detail and a strong user-first mindset
• Clear written communication skills (especially while logging bugs and handling chat support)
• Comfortable working US shift timings in a remote setup

What You’ll Love About Working at Master-O

• Work on a high-impact, gamified product used by enterprise sales teams
• Direct ownership of product quality and user experience
• Remote-first culture with real accountability and trust
• Opportunity to collaborate with global clients and users
• A fast-growing product environment where your voice actually matters

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

• Manage a portfolio of accounts and drive adoption, renewal, and expansion
• Monitor account health and take proactive steps to drive engagement
• Build meaningful relationships across multiple communication channels
• Be the voice of the customers and champion their interests internally.
• Work closely with the Product and Engineering teams to build what helps your customers.
• Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
• Conduct product onboarding, training sessions, and ongoing check-ins

Requirements:

• Undergraduate degree in any discipline
• 1–3 years of SaaS experience in a customer-facing role
• Fluent in written and spoken English
• Strong problem-solving skills and ability to work under pressure
• Smart, scrappy, and self-sufficient—able to figure things out
• High-energy, confident, humble, and receptive to feedback
• Adaptable and resilient in a fast-paced startup environment
• Growth-minded with a desire to learn and expand your skill set
• Motivated by impact and ownership

Why Optmyzr:

• A team that cultivates an environment of trust and understanding - for both customers and employees.

• Focus on high quality product development, efficiency, and building what will sell.

• Informal work environment, where people like to be mentors instead of managers.

• Very flexible and understanding team - with initiatives like “Select your own holiday list.

• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.

• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.

• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.

Job Details

- Job Title: Enterprise Sales Manager (B2B SaaS)

- Industry: Software Technology Company

- Experience Required: 2-10 years

- Working Days: 5 days/week

- Job Location: Mumbai

- CTC Range: Best in Industry

Review Criteria

• Strong enterprise sales executive profile
• 2+ years of selling B2B SaaS.
• Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).
• Must have experience in end-to-end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure
• Must have stable career history — no frequent job hopping
• Final round is F2F (client will handle the travel)

Role & Responsibilities

We are looking for a dynamic and results-driven Enterprise Sales Manager to drive our sales strategy and expand our market presence. This role demands a strong understanding of SAP/Finance ERP solutions, excellent communication skills, and a proven track record in IT/software sales.

Key Responsibilities:

• Sales Strategy Development: Develop and execute sales plans to achieve company revenue targets in the SAP/ERP domain.
• Client Acquisition: Identify, engage, and convert prospective clients by demonstrating the value of our SAP/ERP solutions.
• Relationship Management: Build and maintain long-term relationships with clients, ensuring high levels of satisfaction and retention.
• Market Analysis: Stay updated on industry trends, competitor activities, and market demands to identify growth opportunities.
• Proposal & Presentation: Prepare and deliver compelling proposals, presentations, and demos tailored to client needs.
• Collaboration: Work closely with technical and consulting teams to ensure seamless delivery of solutions and services.

Ideal Candidate

• Experience: Minimum 2 years in sales, with a strong focus on SAP Product sales/Finance ERP solutions
• Industry Preference: Candidates with prior experience in handling manufacturing industry clients will be given preference.
• Educational Qualification: Bachelor’s degree in Business, IT, or a related field. An MBA is an added advantage.

Skills:

• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation, and presentation skills.
• Understanding of SAP/ERP systems and their applications in business processes.
• Strong client relationship management abilities.
• Track record of success managing large enterprise accounts
• Track record of consistently over-achieving quota (top 10% in your company)
• Strong interpersonal and presentation skills
• Exceptional verbal and written communication skills
• Ability to travel to prospects and customers if required
• Good organizer with the ability to prioritize and multitask
• Proven ability to manage multiple concurrent sales cycles.

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 2+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel)

Strong customer success manager , key account manager profiles

Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients

Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts

Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations

Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership

Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping

Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.

Mandatory (Company): B2B SaaS Product companies

Senior Full Stack Developer – Analytics Dashboard

Job Summary

We are seeking an experienced Full Stack Developer to design and build a scalable, data-driven analytics dashboard platform. The role involves developing a modern web application that integrates with multiple external data sources, processes large datasets, and presents actionable insights through interactive dashboards.

The ideal candidate should be comfortable working across the full stack and have strong experience in building analytical or reporting systems.

Key Responsibilities

• Design and develop a full-stack web application using modern technologies.
• Build scalable backend APIs to handle data ingestion, processing, and storage.
• Develop interactive dashboards and data visualisations for business reporting.
• Implement secure user authentication and role-based access.
• Integrate with third-party APIs using OAuth and REST protocols.
• Design efficient database schemas for analytical workloads.
• Implement background jobs and scheduled tasks for data syncing.
• Ensure performance, scalability, and reliability of the system.
• Write clean, maintainable, and well-documented code.
• Collaborate with product and design teams to translate requirements into features.

Required Technical Skills

Frontend

• Strong experience with React.js
• Experience with Next.js
• Knowledge of modern UI frameworks (Tailwind, MUI, Ant Design, etc.)
• Experience building dashboards using chart libraries (Recharts, Chart.js, D3, etc.)

Backend

• Strong experience with Node.js (Express or NestJS)
• REST and/or GraphQL API development
• Background job systems (cron, queues, schedulers)
• Experience with OAuth-based integrations

Database

• Strong experience with PostgreSQL
• Data modelling and performance optimisation
• Writing complex analytical SQL queries

DevOps / Infrastructure

• Cloud platforms (AWS)
• Docker and basic containerisation
• CI/CD pipelines
• Git-based workflows

Experience & Qualifications

• 5+ years of professional full stack development experience.
• Proven experience building production-grade web applications.
• Prior experience with analytics, dashboards, or data platforms is highly preferred.
• Strong problem-solving and system design skills.
• Comfortable working in a fast-paced, product-oriented environment.

Nice to Have (Bonus Skills)

• Experience with data pipelines or ETL systems.
• Knowledge of Redis or caching systems.
• Experience with SaaS products or B2B platforms.
• Basic understanding of data science or machine learning concepts.
• Familiarity with time-series data and reporting systems.
• Familiarity with meta ads/Google ads API

Soft Skills

• Strong communication skills.
• Ability to work independently and take ownership.
• Attention to detail and focus on code quality.
• Comfortable working with ambiguous requirements.

Ideal Candidate Profile (Summary)

A senior-level full stack engineer who has built complex web applications, understands data-heavy systems, and enjoys creating analytical products with a strong focus on performance, scalability, and user experience.

Strong Senior Solutions Engineer (Pre-Sales) Profile

Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture

Mandatory (Company) - B2B SaaS

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

About Voiceoc

Voiceoc is a Delhi based health tech startup which was started with a vision to help healthcare companies round the globe by leveraging Voice & Text AI. We started our operations in August 2020 and today, the leading healthcare companies of US, India, Middle East & Africa leverage Voiceoc as a channel to communicate with thousands of patients on a daily basis.

Website: https://www.voiceoc.com/

Responsibilities Include (but not limited to):

We’re looking for a hands-on Chief Technology Officer (CTO) to lead all technology initiatives for Voiceoc’s US business.

This role is ideal for someone who combines strong engineering leadership with deep AI product-building experience — someone who can code, lead, and innovate at the same time.

The CTO will manage the engineering team, guide AI development, interface with clients for technical requirements, and ensure scalable, reliable delivery of all Voiceoc platforms.

Technical Leadership

• Own end-to-end architecture, development, and deployment of Voiceoc’s AI-driven Voice & Text platforms.
• Work closely with the Founder to define the technology roadmap, ensuring alignment with business priorities and client needs.
• Oversee AI/ML feature development — including LLM integrations, automation workflows, and backend systems.
• Ensure system scalability, data security, uptime, and performance across all active deployments (US Projects).
• Collaborate with the AI/ML engineers to guide RAG pipelines, voicebot logic, and LLM prompt optimization.

Hands-On Contribution

• Actively contribute to the core codebase (preferably Python/FastAPI/Node).
• Lead by example in code reviews, architecture design, and debugging.
• Experiment with LLM frameworks (OpenAI, Gemini, Mistral, etc.) and explore their applications in healthcare automation.

Product & Delivery Management

• Translate client requirements into clear technical specifications and deliverables.
• Oversee product versioning, release management, QA, and DevOps pipelines.
• Collaborate with client success and operations teams to handle technical escalations, performance issues, and integration requests.
• Drive AI feature innovation — identify opportunities for automation, personalization, and predictive insights.

Team Management

• Manage and mentor an 8–10 member engineering team.
• Conduct weekly sprint reviews, define coding standards, and ensure timely, high-quality delivery.
• Hire and train new engineers to expand Voiceoc’s technical capability.
• Foster a culture of accountability, speed, and innovation.

Client-Facing & Operational Ownership

• Join client calls (US-based hospitals) to understand technical requirements or resolve issues directly.
• Collaborate with the founder on technical presentations and proof-of-concept discussions.
• Handle A–Z of tech operations for the US business — infrastructure, integrations, uptime, and client satisfaction.

Technical Requirements

Must-Have:

• 5-7 years of experience in software engineering with at least 2+ years in a leadership capacity.
• Strong proficiency in Python (FastAPI, Flask, or Django).
• Experience integrating OpenAI / Gemini / Mistral / Whisper / LangChain.
• Solid experience with AI/ML model integration, LLMs, and RAG pipelines.
• Proven expertise in cloud deployment (AWS / GCP), Docker, and CI/CD.
• Strong understanding of backend architecture, API integrations, and system design.
• Experience building scalable, production-grade SaaS or conversational AI systems.
• Excellent communication and leadership skills — capable of interfacing with both engineers and clients.

Good to Have (Optional):

• Familiarity with telephony & voice tech stacks (Twilio, Exotel, Asterisk etc.).

What We Offer

• Opportunity to lead the entire technology vertical for a growing global healthtech startup.
• Direct collaboration with the Founder/CEO on strategy and innovation.
• Competitive compensation — salary + meaningful equity stake.
• Dynamic and fast-paced work culture with tangible impact on global healthcare.

Other Details

• Work Mode: Hybrid - Noida (Office) + Home
• Work Timing: US Hours

Strong Senior Solutions Engineer (Pre-Sales) Profile

Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture

Mandatory (Company) - B2B SaaS

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Mandatory (CTC) - Candidates current CTC should not be less than 20L.

Strong sales executive profile

Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

Mandatory(Exclusion) : Profiles with Only EdTech background will not be considered.Preferred (Consultative Selling): Strong listening skills with the ability to understand client business challenges and position SaaS solutions

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

• Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
• Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
• Monitor individual performance through CRM dashboards and ensure process adherence.
• Track and report key performance metrics (calls, demos, closures, revenue).
• Drive team performance for consistent achievement of MRR and closure numbers.
• Ensure timely and high-quality follow-ups with all inbound leads.
• Support team members in deal negotiation, closure, and retention of key customers.
• Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
• Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Qualifications

• Experience: 3–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
• Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
• Strong understanding of CRM systems (preferably Zoho or similar).
• Excellent communication, analytical, and leadership skills.
• High ownership mindset with the ability to drive results under pressure.
• Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Additional Information

• High-growth work environment
• Fixed salary + attractive performance incentives
• Opportunity to work on impactful SaaS solutions

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 2+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel

We’re looking for a Content Marketing Specialist who loves turning complex ideas into clear, engaging stories. In this role, you'll help drive our content marketing, product messaging, and campaign efforts — crafting narratives that resonate with developers, architects, and decision-makers. While your core focus will be content and digital marketing, you’ll also work closely with product and engineering teams to understand the technical side and shape messaging that reflects our platform’s value.

Key Responsibilities

● Develop and manage content marketing initiatives including blogs, newsletters, email campaigns, landing pages, and case studies.

● Support product marketing efforts by crafting messaging for new features, product launches, and platform updates.

● Create marketing assets for campaigns, events, partnerships, and webinars.

● Collaborate with product teams to simplify technical concepts for a business audience.

● Work with the design and digital teams to publish and promote content across web and social channels.

● Conduct research to identify trends, competitors, and customer needs to inform marketing strategy.

● Track content performance and optimize based on insights (SEO, engagement, conversions).

What You’ll Bring

● 2–4 years of experience in SaaS or B2B tech marketing, ideally with a focus on content or product marketing.

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

1. Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.

2. Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.

3. Monitor individual performance through CRM dashboards and ensure process adherence.

4. Track and report key performance metrics (calls, demos, closures, revenue).

Revenue & Process Ownership:

1. Drive team performance for consistent achievement of MRR and closure numbers.

2. Ensure timely and high-quality follow-ups with all inbound leads.

3. Support team members in deal negotiation, closure, and retention of key customers.

Training & Development:

1. Identify skill gaps and work with L&D to enhance sales capability and product knowledge.

2. Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Requirements:

1. Experience: 4–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.

2. Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.

3. Strong understanding of CRM systems (preferably Zoho or similar).

4. Excellent communication, analytical, and leadership skills.

5. High ownership mindset with the ability to drive results under pressure.

6. ​Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Benefits:

1. High-growth work environment

2. Fixed salary + attractive performance incentives

3. Opportunity to work on impactful SaaS solutions

Qualifications & Key Requirements:

• The right candidate would be ambitious, energetic and highly motivated to learn and grow in a fast-paced environment.
• Bachelor’s degree in business, sales or related fields
• 2+ years of experience in BD/Inside Sales for a technology company (preferably B2B/Enterprise SaaS).
• Strong work ethic with ability to meet and exceed commitments
• Strong desire to progress in a sales career
• Experience in using social media tools and sales CRM tools
• Deep appreciation of technology and its ability to create value – especially in areas of big data analytics, machine learning and personalization.

Key Responsibilities:

• Assisting with the growth of sales pipeline through lead generation and business development activities
• Engage with prospects at all levels using different channels and techniques
• Work closely with the assigned Field sales counterpart and support territory plans
• Work effectively with marketing function (demand gen, product marketing) to extract all required content needed to be effective and to take effective handover of all leads
• Analyzing customer needs in terms of current business obstacles
• Creating a business pipeline meeting an agreed quota of business opportunities
• Contributing individually to the team targets with quality leads
• Research accounts and identify right contacts in every account
• Give early demos to prospects if required

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

REVIEW CRITERIA:

MANDATORY:

• Strong senior motion graphics designer profile
• Must have 3 + years of professional experience in motion design with direct exposure to app-based and web-based products.
• Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.
• Must have a strong portfolio showcasing product-focused motion design, UI/UX animations, and micro-interactions (not marketing-only work).
• Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).
• Must have experience collaborating with product designers and developers, and be able to clearly articulate motion decisions and UX rationale.
• Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.
• The candidate must be a Product Motion Designer, with primary experience in enhancing in-product user experiences (UI animations, micro-interactions, state transitions, usability feedback).

PREFERRED:

• Experience working in SaaS, enterprise platforms, or complex dashboards.

ROLE & RESPONSIBILITIES:

We are looking for a highly qualified Senior Motion Graphics Designer to join our UX design team. We need someone who can produce high-octane product showreels for our social channels and website, while also collaborating with our UI/UX team to design sophisticated animation and micro-interactions for the apps we build.

KEY RESPONSIBILITIES:

• Product Showreels & Marketing: Conceptualize, storyboard, and execute high-quality 2D and 3D motion graphics for product launches, social media ads, and website headers.
• UI/UX Motion: Collaborate with Product Designers to create motion languages for our apps. You will design micro-interactions that enhance the user experience and feel natural.
• Storytelling: Translate marketing scripts and product features into compelling storyboards and style frames before execution.
• Technical Execution: Ensure all animations are smooth and professional
• Audio & Sfx: Handle SFX selection and basic audio mixing
• Innovation: Stay updated on AI tools, new plugins and industry trends to continuously improve our workflow and output.

IDEAL CANDIDATE:

• Experience: 3–5 years of professional experience in motion design.
• Portfolio: A strong portfolio is non-negotiable. It must showcase a mix of promotional motion graphics (showreels) and UI/UX motion behaviors.
• Software Mastery: Expert-level proficiency in Adobe After Effects, Premiere Pro, Photoshop, and Illustrator.
• UI Motion Knowledge: Familiarity with tools or formats like Lottie, Rive and working with UI files from Figma.
• 3D Capability: Proficiency in 3D workflows (Cinema 4D, Blender, or 3D within After Effects) is highly desirable for creating product visualizations.

PERKS, BENEFITS AND WORK CULTURE:

YOU WILL LOVE WORKING WITH THE COMPANY:

• Our projects are fast paced. Everyone is expected to take ownership of the work assigned and are accountable for the same.
• We love to work with people who are proactive, Solution providers and are contributing positively.
• The office has an open culture.
• We encourage leadership development.
• We have worked with the #1 Sports stadium in the world and developed solutions used by NFL, NBA, and Soccer teams.
• We are currently working with clients on the Forbes list USA. One of them is the youngest RE billionaire in the USA.
• Our clients include a few fortune companies.
• We have developed solutions featured by Apple and Microsoft.
• We won all the entries sent to design awards including few Indian and International design awards.
• We are working with one of the 50 largest employers of NYC in the health care domain.
• We are working with both emerging and very successful start-ups globally.

Summary

As a Senior Software Engineer you will be directly responsible for the experience our clients have on the platform by designing, building, and maintaining the server-side of Avoma. This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up. As an early member of the team, we will work together to create the building blocks for our development strategy and set up the foundations and processes for future Software Engineers at Avoma.

The ideal candidate will be experienced in building the structure of a B2B SaaS application. We expect you to be a reliable professional, able to balance the needs of the product roadmap and the needs of the customers. Your overarching goal is to ensure an enjoyable experience for everyone using Avoma.

We strongly believe in the overall growth and continued development of each new hire. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.In the last 12 months, we have seen growth across all metrics, and we are looking for strong software engineers to scale up our platform.

What you will be doing in the role (Responsibilities)

• Develop features and improvements to the Avoma product in a secure, well-tested, and performant way
• Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Advocate for improvements to product quality, security, and performance
• Solve technical problems of moderate scope and complexity
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale environment.
• Conduct Code Review to ensure performance of our backend services
• Build RESTful APIs and features for UI application clients (including Web and Mobile)
• Deploy and integrate with machine learning models developed by the AI team
• Own and work the core data processing pipeline and video processing pipeline
• Third-party integrations - Calendar, CRM systems, Video Conferencing
• Search and analytics infrastructure
• DevOps and security

We use the Django framework to build our backend platform and React.js for our frontend application.

Requirements

What you need to be successful in the role (Qualifications)

• At least 4+ years of experience as a Software Engineer with a track record of delivering software with high business impact
• Significant professional experience with Python, Django
• Experience building RESTful APIs
• Using Coding AI agents like Cursor and different prompting techniques.
• System Design knowledge using AWS services and other frameworks of Python / Django ecosystem.
• Experience writing scalable, high-performant, and clean code
• B.S./B.E. in Computer Science or relevant engineering field
• Proficiency in the English language, both written and verbal, sufficient for success in a largely asynchronous work environment

What sets you apart (Preferred Qualifications)

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Positive and solution-oriented mindset
• An inclination towards communication, inclusion, and visibility
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Demonstrated ability to work closely with other parts of the organization
• Knowledge of Artificial Intelligence technologies and tools

Benefits

• What you get from Avoma (Benefits)
• A transparent salary structure
• Senior Salary Range: ₹2,800,000 - ₹3,800,000 Depending on Experience.
• 15 days of PTO annually on top of company holidays
• Employee Stock Options Program

About Avoma

• Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions.
• We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month.