QA Engineer (CRM)

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Senior Flutter Developer

Position: Senior Flutter Developer
Experience Required: up to 4 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once cannot ever cheat again.

Job Description:

You will be responsible for User Interface development of Saakh’s android/IOS based mobile applications. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job Responsibilities:

• Design and develop high-volume, low-latency applications for mission-critical systems,

delivering high-availability and performance

• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test,

release to app stores and support.

• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the

functionality of the application

• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and

presenting these for architectural review

• Collaborate with team members (product managers, developers, designers) to brainstorm

about new features and functionalities.

Desired Profile:

• Experience required - 4 Years
• Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing micro-services architecture and

containers

• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test

Lab

• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best

practices

• Good knowledge of adding third-party libraries
• Ability to understand business requirements and translate them into technical

requirements

• Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies

• A track record of delivering successful complex consumer product apps (finance apps,

e-commerce apps)

• Critical thinker
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.

• Manage the sales team to sell advertisement space and time.
• Maintain a good relationship with clients to ensure continuous business growth.
• Coordinate with Sales Head to set pricing for advertisements.
• Ensure on-time delivery and quality of advertisements.
• Ensure timely advertising billing and payment for customers
• Develop sales strategies to achieve short and long term sales revenue objectives.
• Review the sales processes and suggest improvements.
• Communicate regularly with customers and management to discuss advertising project progress, status, and issues if any.
• Develop innovative and creative ideas for increasing sales.
• Develop an overall budget and manage expenses within the budget.
• Prioritize customers based on revenue potential.
• Determine new sales opportunities by studying the latest market trends.
• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.
• Determine the sales forecast and present the figures to the management and customers.
• Prepare sales presentations and proposals for customers.

• 5+ years of experience in Healthcare domain
• To understand the problem statements which includes Change Requests
• To closely interact with Clients, Design and Development Team Members and Testing team
• Good Communications in English
• Should be familiar to Agile methodologies

Senior / Python Developer

We are looking for a Senior / Python Developers to join our engineering team and help us develop and maintain various software products. Your responsibilities include understanding the product very well, and lead the integration of this product into architecture.

To be successful in this role, you should have strong technical knowledge and solid experience of all steps of the software engineering process and the tools associated with those. You should be a go-getter, a clear communicator and a strong collaborator who works well in a team as well as the customer. You should want to do high quality work and produce output that you are proud of.  

• Good understanding of Python especially should have used file/directory access, data persistence, compression and archiving, cryptographic services, concurrent operations, networking and IPC, developmental tools etc.
• Good understanding of key differences in Python 2 vs 3
• Knowledge of lib2to3, six, python-future libraries. Compatibility idioms provided by these libs and their limitations, issues in using them as is.
• Knowledge of Python3 changes in data types especially str, bytes in Py3 vs str, unicode in Py2. Should be able to gauge, understand impact of this on data in transit/data at rest in a large project.
• Knowledge of using C extensions in Python code, modifying to run with Python3, Python 2-3 compatibility.
• Experience working with large python codebase.
• Working knowledge of mysql, Python ORM like sqlobject.
• Working knowledge of Common third party modules like cherrypy, falcon, gunicorn, etc.
• Good experience with basic python, no django/flask needed 
• Some code needs to run in Python 2, some in Python 3 and some in compatibility mode
• Issues for Druva are in ORM, marshalling, networking
• Need candidates having Understanding of basic data types, extensions of python 
• Data type conversion and networking is important 
• Internals of Python are important