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Job Title: Customer Success Associate

Location: Remote/Hybrid/On-Site (Flexible based on candidate preference)

Employment Type: Full-Time

Reports To: Customer Success Manager

About Kitaabh

Kitaabh is on a mission to revolutionize accounting for Indian SMEs. Positioned as the fastest and Insightful keyboard-driven accounting platform, Kitaabh offers speed, insights, and seamless compliance integration. We are redefining how entrepreneurs, accountants, and auditors manage their financial data, empowering them to focus on what truly matters.

As a Customer Success Associate, you’ll play a vital role in ensuring our users derive maximum value from Kitaabh, fostering lasting relationships, and driving product adoption.

Key Responsibilities

1. Customer Onboarding & Training:

• Guide new users through the onboarding process, ensuring they are equipped to use Kitaabh effectively.

• Conduct virtual and in-person training sessions for entrepreneurs, accountants, and auditors.

2. Customer Support & Issue Resolution:

• Act as the first point of contact for customer queries via chat, email, and phone.

• Troubleshoot and resolve user issues promptly, escalating complex cases to the technical team when needed.

3. Product Adoption & Retention:

• Proactively engage with customers to ensure they are utilizing the platform to its fullest potential.

• Identify and address usage gaps by suggesting features or solutions tailored to the customer’s needs.

4. Feedback Collection & Reporting:

• Collect user feedback and share insights with the product and development teams to drive continuous improvement.

• Maintain detailed records of customer interactions in the CRM system.

5. Building Relationships:

• Foster strong relationships with key customers to drive loyalty and referrals.

• Understand the unique needs of accountants, auditors, and entrepreneurs and position Kitaabh as the ultimate solution for their challenges.

6. Collaboration Across Teams:

• Work closely with the sales, marketing, and product teams to address customer challenges and drive adoption campaigns.

Qualifications & Skills

1. Essential:

• Bachelor’s degree in Commerce, Business Administration, or a related field.

• 1–2 years of experience in customer support, customer success, or a similar role in SaaS or tech-driven products.

• Excellent verbal and written communication skills in English and Hindi.

2. Preferred:

• Experience in the accounting/financial software domain or familiarity with tools like Tally or Zoho Books.

• Multilingual abilities (regional Indian languages).

3. Technical Skills:

• Proficiency in CRM tools and support software.

• Basic understanding of accounting principles or willingness to learn.

4. Soft Skills:

• Empathy, patience, and a customer-first mindset.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Responsibilities

• Design for App and Product Pages: You’ll spend around 45% of your time creating intuitive and user-friendly designs using Figma for our B2B SaaS platform.
• Design for Marketing and Ad Landing Pages: Another 45% of your time will be dedicated to designing marketing and landing pages that align with our goals and drive conversions.
• Creatives for Marketing: The remaining 10% will involve creating compelling visuals for marketing initiatives and other creative assets.

Requirements

• Proficiency in Figma and Visual Design.
• 1-3 years of experience in B2B SaaS product designing
• Experience designing for SaaS Products.
• Strong command of English.
• A keen eye for detail: you understand what makes a design work and can incorporate those insights into your projects.
• A passion for improving bad designs: you're driven to fix poor design choices and elevate the user experience.

Customer Support Manager

Location: Gachibowli, Hyderabad

About Kitaabh

Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.

Role Overview

We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.

Key Responsibilities

• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.

• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.

• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.

• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.

• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.

• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.

• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.

Qualifications

• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.

• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.

• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.

• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.

• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.

• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.

 Act as the primary point of contact for assigned B2B clients to assist them with system updates and data management. ● Identify, troubleshoot, and resolve simple system-related issues reported by clients. ● Guide clients through troubleshooting steps, ensuring a smooth user experience. ● Document technical issues and create knowledge base articles for common solutions. ● Escalate complex technical issues to appropriate internal teams, providing detailed information for swift resolution. ● Track progress on escalated issues, keeping the client informed of the status and anticipated resolution time. ● Follow up with clients to ensure full satisfaction once the issue has been resolved. ● Build strong, lasting relationships with clients by providing timely, reliable, and professional support. ● Communicate regularly with clients to provide updates on new system features, improvements, or changes. ● Maintain detailed and accurate records of client interactions, technical issues, and resolutions. ● Prepare regular reports on common issues and trends, working closely with internal teams to prevent recurring problems. What You’ll Need ● Bachelor’s degree or equivalent experience in customer support, IT, or a related field. ● 2+ years of experience in a client-facing support role, preferably in a B2B environment. ● Strong technical troubleshooting skills and the ability to explain solutions to non-technical users. ● Excellent verbal and written communication skills. ● Basic knowledge of data management and software systems is desirable

I am looking for UI UX developer to build our CRM page

Partime only

Figma, Graphis, Adobe, CSS, HTML

Remote work

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity

The Sales team @ Appknox is one of the most active and agile teams in the organisation. With multiple channels to penetrate the global markets, the team is the right mix of dynamic, aggressive, and experienced professionals with a go-getter attitude. The team interacts with the CXOs and leadership teams of global firms and has closed high value deals including Fortune 500 / 100 Enterprises. This role provides the candidate with an opportunity to own, learn and grow along with the organization scaling new heights in both professional and personal grounds. 

What An Ideal Candidate Would Look Like: 

• The ideal candidate will have worked in a B2B SaaS company building a strong sales pipeline.  
• The candidate will be resourceful enough to set up processes and working methods, strategic enough to provide thought leadership, and execution-oriented enough to build a robust pipeline.

Responsibilities: 

• Develop and qualify lead opportunities, resulting in high-quality lead generation
• Work closely with Account Executives and Marketing leadership to ensure the quality of pipeline and success of campaigns; Providing feedback and recommendations on marketing efforts from real-world interactions with prospects and customers
• Work with Account Executive team to successfully transition over leads
• Proactively engage with potential customers through cold calls. Prior experience and proven success in cold calling is a plus.
• Refine the sales pitch and process to achieve optimum results
• Create best practices for outbound prospecting including how to source, qualify, and transition opportunities as quickly, efficiently, and independently as possible
• Deliver accurate metrics to ensure success against plans and targets; Collaborate cross-functionally to establish reports and dashboards to provide visibility into lead generation activities; Work closely with marketing to define campaign follow-up and reporting
• Document policies and procedures based on expertise in specific job areas; work with the team to document best practices and workflow, including updating internal work instructions
• Maintain effective time management to maximize prospecting time, including pre-call planning and customizing scripts to market segments and prospect types.

Requirements:

• 2-3 years of experience as a high-performing B2B lead generation executive with a fast-growing SaaS organization catering to global markets
• A bachelor’s degree is requested, however, a combination of education and experience may be considered
• Proven experience prospecting via cold calling, email, social selling, digital events/ conferences, and building a successful sales funnel with high conversion rates 
• Consistent track record of achieving 100%+ of quota as an individual contributor
• Experience in campaign execution at multiple levels 
• Superior time management and very organized with excellent interpersonal, communication, and presentation skills; a strong phone/video presence is required
• Fluent in English with excellent verbal and written communication with the ability to clearly and succinctly articulate issues to senior management 
• Ability to identify, build, and enhance key relationships, influencing and challenging as required

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Ability and experience to contribute thought leadership and best practices to our team
• You are Fearless! You will be calling decision makers at all sizes of companies
• Have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment and love being in a customer facing influencing role
• Goal driven, highly motivated and very organized
• You feel at home in a multicultural environment
• You are looking to grow with a company during a multi-year journey 
• Working from home makes you excited, and you are confident you can stick to it in the long run. 
• You feel comfortable in a work environment that requires you to be connected and available outside standard working hours which can include overnight and weekends as needed.

Interview Process 

• Round 1 Interview - Profile Evaluation; HR
• Round 2 Interview – Assignment
• Round 3 Interview – Head of Sales
• Round 4 Interview - CEO

Compensation - CTC 

• As per market standards

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will allow you to experience it all firsthand.
• Health insurance: We offer health insurance coverage up to 5 Lacs for you and your family including your parents.

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr’s platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro- Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; with our Development Center based out of Gurugram, India.

Key Responsibilities :

1.   Develop high-quality, engaging content for various platforms, including blog posts, white papers, case studies, and social media.

2.   Research and stay up-to-date with industry trends, emerging technologies, and best practices in collections and smart device ecosystems.

3.   Craft persuasive copy for marketing materials, product descriptions, and sales collateral.

4.   Collaborate with internal subject matter experts to ensure technical accuracy and relevance of content.

5.   Adapt writing style and tone to suit different target personas and communication channels.

6.   Create content that aligns with SEO best practices to improve organic search visibility.

7.   Develop and maintain a consistent brand voice across all content.

8.   Edit and proofread content to ensure error-free, polished final products.

9.   Manage multiple writing projects simultaneously, meeting deadlines and quality standards.

10. Analyse content performance metrics and use insights to optimize future content strategies.

11. Manage the content strategy and editorial planning.

Key Requirements :

1  Bachelor's degree in English, Journalism, Marketing, or a related field.

2.  3+ years of experience in content writing, preferably in the B2B technology, finance, or telecommunications sectors.

3. Exceptional writing and editing skills with a strong command of English grammar and style.

4. Ability to explain complex technical concepts in clear, accessible language.

5.Familiarity with SEO best practices and content optimization techniques.  

6.Strong research skills and ability to quickly grasp and communicate technical subject matter.

7. Excellent time management and organizational skills.

8.Proficiency in using content management systems and collaborative writing tools.

Job Title: Head of Marketing

Location: Remote

About Us: Kitaabh is a fast-growing SaaS accounting platform built for accountants, entrepreneurs, and SMEs. We aim to redefine accounting by offering a fast, intuitive, and modern solution. Our product is in the Beta stage and gearing up for a Go-To-Market (GTM) launch.

Job Overview: We are seeking a dynamic and tech-savvy Head of Marketing with prior experience in SaaS to lead our marketing efforts. This role requires strategic leadership, deep understanding of SaaS business models, and hands-on experience in scaling tech-driven products.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to drive product awareness, lead generation, and customer acquisition.

• Plan and manage product launches, ensuring effective communication with target audiences

• Lead digital marketing initiatives, including SEO, SEM, social media, content marketing, email campaigns, and more.

• Collaborate with the product, sales, and customer success teams to create tailored campaigns that address customer pain points and highlight key product features.

• Analyze market trends, competitor positioning, and customer behavior to refine and adapt marketing strategies.

• Lead brand-building initiatives, ensuring consistent messaging across all channels.

• Oversee paid advertising, partnerships, and event marketing efforts.

• Manage and mentor a team of marketing professionals, driving performance through data-driven decision-making. Marketing Head 2

• Ensure alignment of marketing activities with business objectives and key performance indicators (KPIs).

• Actively contribute to the evolution of our marketing tech stack to enhance productivity and performance tracking.

Qualifications:

• Proven experience (5+ years) in marketing leadership roles, preferably within the SaaS industry

• Strong understanding of SaaS metrics (CAC, LTV, churn rate) and growth levers.

• Demonstrated success in leading marketing teams and launching SaaS products.

• Proficiency in digital marketing tools and analytics platforms (Google Analytics, HubSpot, etc.).

• Experience with Go-To-Market (GTM) strategies, product positioning, and brand building.

• Ability to develop and execute multi-channel marketing strategies.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication and leadership skills.

Bonus Points For:

• Experience with marketing automation tools, AI-driven platforms, or CRM systems.

• A background in fintech or accounting-related SaaS products.

• Strong network in the tech and SaaS community.

What We Offer

• Opportunity to lead the marketing efforts of a fast-growing SaaS company.

• Work with a highly collaborative team of industry experts.

• Competitive salary and benefits.

• Flexibility with remote work options

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies and major brands across regions like India, South-East Asia, the Middle East, the US, and is expanding rapidly. We have secured 300+ Enterprises globally.

We are a 60+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity

The Sales team @ Appknox is one of the most active and agile teams in the organization. With multiple channels to penetrate the Indian market, the team consists of dynamic, aggressive, and experienced professionals with a go-getter attitude. The team interacts with CXOs and leadership teams of high-growth firms and has closed high-value deals across industries. This role provides the candidate with an opportunity to own, learn, and grow along with the organization, scaling new heights in both professional and personal grounds.

What An Ideal Candidate Would Look Like:

• 4+ years of experience in End-to-End Enterprise sales in a SaaS company/IT company.
• 2-3 years of End-to-End Enterprise sales experience in working for Indian markets.
• Resourceful enough to set up processes and working methods, strategic enough to provide thought leadership, and execution-oriented enough to build a robust pipeline.
• Relevant experience in a cybersecurity company building a strong sales pipeline is good to have.

Requirements:

• Advanced skill set for gathering requirements, writing SOWs, documenting RFI/RFPs, and submitting commercial proposals.
• Expertise in HubSpot CRM and other sales & marketing-focused automation tools is a plus.
• Excellent written and verbal communication skills with the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
• Comfortable working in a fast-paced, high-volume sales environment.
• Bachelor’s degree or higher in Computer Science, Information Technology, Business Management, Marketing, or a related field.

Key Responsibilities:

• Drive end-to-end sales cycles, including lead generation, sales presentations, product demos, commercial proposal submissions, contract negotiations, revenue generation, and account receivables.
• Build and maintain a strong sales pipeline to meet or exceed revenue targets for the India region.
• Develop a trusted advisory relationship with key stakeholders and executive sponsors in client organizations.
• Proactively assess, clarify, and validate client needs on an ongoing basis to ensure successful conversions.
• Collaborate cross-functionally with business development, marketing, delivery, and finance teams to ensure the timely and successful delivery of solutions according to client objectives.
• Track market trends, analyze competitor activities, and provide valuable inputs for refining sales strategies.
• Go the extra mile to deliver exceptional client experiences and build long-term relationships.

Personality traits we really admire:

• Confident and dynamic working persona, with a collaborative and consultative work style.
• You are Fearless! You will be calling decision-makers at companies of all sizes.
• Goal-driven, highly motivated, and very organized.
• Comfortable thriving in a multicultural environment.
• You’re excited about the opportunity to work from home long-term.
• Able to adapt to a fast-paced work environment that requires flexibility and availability outside standard working hours, if needed.

Work Expectations:

First 3 Months – Onboarding & Foundation Building:

• Complete product and sales process training.
• Conduct market research on the Indian region and competitors.
• Build an initial sales pipeline and identify key prospects.
• Collaborate with cross-functional teams for seamless integration.

Next 6 Months – Driving Sales & Closing Deals:

• Actively manage the full sales cycle from lead generation to deal closure.
• Build strong client relationships and tailor solutions to client needs.
• Close initial deals, consistently meet/exceed sales targets.
• Contribute market insights and help refine sales strategies.

Next 9 Months – Scaling & Growth:

• Mentor new sales team members and share successful strategies.
• Optimize pipeline efficiency and improve conversion rates.
• Focus on long-term success and align career growth with leadership.

Interview Process:

• Round 1: Profile Evaluation
• Round 2: Take home Assignment
• Round 3: Interview with Head of Sales (Diwakar)
• Round 4: Interview Founders
• Round 5: Interview Founders
• Round 6: Interview with Head of Sales
• Round 7: Final round with HR

Compensation: As per Industry Standards

Why Join Us:

• Freedom & Responsibility: If you enjoy challenging work & pushing boundaries, Appknox is the right place for you. We appreciate new ideas, ownership, and flexibility with working hours.
• Growth: Appknox fosters a culture of continuous learning, with opportunities for both professional and personal growth.
• Transparency: Experience open communication and transparency at multiple levels, unique to a startup environment.
• Benefits: We offer health insurance coverage of up to 5 Lacs for you and your family, including parents, along with term life insurance.

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 40+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity

The Sales team @ Appknox is one of the most active and agile teams in the organisation. With multiple channels to penetrate the global markets, the team is a right mix of dynamic ,aggressive and experienced professionals added with a go getter attitude. The team interacts with the CXOs and leadership teams of global firms and has closed high value deals including Fortune 500 / 100 Enterprises. This role provides the candidate with an opportunity to own, learn and grow along with the organization scaling new heights in both professional and personal grounds. 

What An Ideal Candidate Would Look Like: 

• 4-5 years of experience in End to End Enterprise sales in a SaaS company/IT company.
• The candidate will be resourceful enough to set-up processes and working methods, strategic enough to provide thought leadership and execution oriented enough to build a robust pipeline
• Highly Proactive, Open to Feedback and has growth mindset 
• Willing to generate pipeline on their own and works closely with the SDR team sharing best practices and regional intel 
• Relevant experience in a cyber security company building a strong sales pipeline is good to have

Requirements:

• Advanced skill set for gathering requirements, writing SOWs, documenting RFI/RFPs, and submitting commercial proposals
• Understands and drives BANT/MEDDPICC/MEDDICC on deals 
• Has experience with Outbound and is willing to drive his/her pipeline 
• Expertise in working on executive presentations and other sales and marketing-focused automation tools is a plus.
•  Has worked on a HubSpot/Salesforce CRM at his previous organization and also has a good idea about CRM Hygiene. 
• Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments
• Open to working in shift timings, if required

Key Responsibilities:

• Drive end-to-end sales cycles, including lead generation, sales presentations, technology demonstrations, commercial proposal submissions, contract negotiations, and revenue generation.
• Develop a consulting and a trusted advisory relationship with client stakeholders and executive sponsors.
• Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
• Work cross-functionally with the the business development, marketing, delivery, and finance teams to ensure the timely and successful delivery of solutions that meet client needs and objectives.
• Analyze the latest marketing trends using CRM and analytics tools, tracking competitors' activities and providing valuable inputs for fine-tuning marketing strategies.
• Go the extra mile to make it an excellent experience for the client and build a great organization with a get-things-done attitude

Interview Process:

Round 1: Profile Evaluation by HR

Round 2: Assignment (Call script)

Round 3: Interview with Head of Sales

Round 4: Assignment Demo of call script product

Round 5: Expectation Setting

Round 6: Salary negotiation/work culture fit by HR

Compensation:

As per Industry Standards

Why Join Us:

• Responsibility: If you enjoy challenging work and pushing your boundaries, this is the right place for you. 
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also, as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being part of a start-up is an amazing experience, one of the reasons being the open communication and transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all firsthand.
• Health insurance and Cult live: We offer health insurance coverage up to 5 lacs for you and your family, including your parents. Cult live membership for all team members who are looking at fitness.

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

About the Role

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding customer expectations). Thus, helping to differentiate Appknox. This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. Your leadership will drive the CS function’s focus on minimizing churn, increasing renewals, and identifying upsell/cross-sell opportunities to contribute to Appknox's growth and success. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Key Responsibilities:

Leadership & Strategy

• Lead and scale the Customer Success function, driving customer retention, renewal, churn reduction, and expansion.
• Develop a value-based mindset, mapping the customer journey for proactive engagement and advocacy.

Team Development

• Mentor the CS team, enhancing skills in upselling, cross-selling, and customer relationship building.
• Foster a results-oriented culture with clear KPIs and regular 1:1s.

Customer Engagement

• Build strong relationships with enterprise clients, driving product adoption and revenue growth through upsell and cross-sell strategies.
• Collaborate closely with sales for aligned growth initiatives.

Process & Improvement

• Define success metrics, optimize processes for onboarding, adoption, and renewals, and track team performance.
• Ensure cross-functional collaboration for a seamless customer experience.

Customer Advocacy

• Champion customer feedback to inform product and service improvements.
• Lead business reviews to improve account health and address gaps.

What You Bring-

Experience:

• 5-8 years of customer-facing experience, with 2+ years leading a high-performing customer success team.
• Proven success in managing large enterprise customers and complex multi-stakeholder accounts.
• Track record of achieving and exceeding retention, expansion, and customer satisfaction targets.
• Enabling the team with resources and skill sets to own cross-sell and upsell opportunities.

Skills:

• Strong business acumen, with the ability to influence through persuasion, negotiation, and consensus building.
• Experience with customer lifecycle management, journey mapping, and defining success outcomes.
• Proven ability to develop and implement churn-reduction strategies and enhance overall customer satisfaction.
• Experience in mobile app security or related industries is a plus.

Leadership Qualities:

• An enthusiastic and creative leader with the ability to inspire and motivate teams.
• Confident and dynamic, with a sense of humor and an open mindset.
• Able to handle challenging situations and navigate through uncertainty.

First Year Roadmap-

Work Expectations

Within 1 month

• You should have a complete hold of the product and the value customers are getting from it.
• Get clarity on how Security products and services are managed and delivered. 
• Get a Fair understanding of all the departments/functions at appknox and meet with team members of every function.
• Initiate 1*1s with all the team members.

Within 3 months

• Define and optimize the customer journey, segmentation, and intervention strategies.
• Identify gaps in the CS function and propose actionable improvement plans.
• Initiate regular coaching and performance evaluations with the team.
• Interact with at least 5-10 customers and elicit feedback that we should be focusing on.

Within 6 months

• Set and track operational metrics for the CS team.
• Implement strategies to reduce churn and increase product adoption.
• Align customer success efforts with sales for seamless upsell/cross-sell initiatives.
• Manage and Coach the team to ensure they reach their complete potential.

Within one year

• Establish a customer success culture that permeates the entire organization.
• Redefine the Ideal Customer Profile (ICP) to attract the right clients.
• Lead initiatives to scale and upskill the team, focusing on long-term growth and efficiency.

Interview Process

• Round 1: Initial conversation with HR 
• Round 2: Take Home Assignment
• Round 3: Interview with Senior leadership
• Round 4: Panel interview with Senior Leadership 
• Round 5: Interview with CEO 
• Round 6: Interview with HR

Compensation- As per Industry Standards

Why Join Appknox?

• Freedom & Responsibility: Work on challenging problems in a high-trust environment with flexibility in working hours and autonomy over your work.
• Competitive Compensation: We offer salary packages that reflect market trends, plus equity to ensure alignment with the company’s long-term success.
• Growth Opportunities: We foster continuous learning and development, supporting your journey towards career advancement.
• Transparency: Enjoy working in a startup culture that prioritizes open communication and cross-functional collaboration.
• Health Benefits: Comprehensive health insurance for you and your family.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Responsibilities: 

1.                  Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process. 

2.                  Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services. 

3.                  Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch. 

4.                  Deliver actionable product feature requirements and stories with wireframes (hands-on work is required here) 

5.                  Drive feature delivery to customers and conduct feedback loop based improvements. 

6.                  Stay abreast of Azure services and cloud industry trends to ensure our product remains competitive and innovative. 

Required Experience and Skills: 

·                    Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus. 

·                    4+ years of experience in a product management role, ideally in a cloud-based product environment. 

·                    Strong understanding of Azure services, cloud computing technologies, and SaaS platforms. 

·                    Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops. 

·                    Experience with Azure Migration, Azure CloudOps configuration, Managed Services is a plus 

·                    Passion for Automation and simplification of complex IT processes 

·                    Proven track record of managing all aspects of a successful product throughout its lifecycle. 

·                    Excellent communication, leadership, and interpersonal skills. 

·                    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. 

·                    Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment. 

·                    Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes. 

·                    Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment. 

·                    Demonstrated success in defining and launching products would be a plus. 

Success Factors: 

·                    You bring curiosity and passion for continuous learning. 

·                    You enjoy ideating, simplifying and solving problems that create value for customers. 

·                    You have an entrepreneurial mindset. 

·                    You bring a growth mindset and value collaborative approach to growing others and yourself. 

·                    You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed. 

Please review the job description thoroughly before applying.

Apply only if you're prepared to join a startup environment. The compensation package includes both salary and ESOPs.

Job Location: Sector 142 Noida.

Who should apply for this role?

• 5+ years of full software development in MERN STACK life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
• Expertise in MERN Stack ( React.js, Node.js)
• PostgreSQL experience is must
• Strong problem-solving skills with the ability to navigate highly complex and ambiguous situations.
• Ability to work independently with little supervision and successfully resolve ambiguity.
• Willingness to learn, be open minded to new ideas and different opinions yet knowing when to stop, analyse, and reach a decision.
• Well-rounded engineering skills: full-stack development experience - web + services - If you've built something in your spare time send us the link.
• Great communication skills - ability to think creatively and adapt the message to the audience. Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions.
• Bachelor's degree in computer science or equivalent

Job Description :

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

What You'll Do :

- Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close

- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance

- Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall

- Strong experience on documentation.

- Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

- Develop full-scale project plans and associated communication documents

- Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion

- Estimate the resources and participants needed to achieve project goals

- Addressing issues, flag risks and jointly determine mitigation approaches.

- Set and continually manage project expectations with team members and other stakeholders.

- Identify and manage project dependencies and critical path

- Plan and schedule project timelines and milestones using appropriate tools

- Develop and deliver progress reports, proposals, requirements documentation, and presentations

- Analyze, plan and develop requirements and standards in reference to scheduled projects

- identifying and developing new opportunities with clients.

- Obtaining customer acceptance of project deliverables.

- Managing customer satisfaction within the project transition period.

What You'll Need

- Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA

- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills

- Good listening skills.

- Self-motivated, decisive, with the ability to adapt to change and competing demands

- Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint

- Demonstrated understanding of Project Management processes, strategies and methods

- Excellent time management and organizational skills and experience establishing guidelines in these areas for others

- Managerial experience applying analytical thinking and problem-solving skills

- Ability to predict challenges and seek to proactively head-off obstacles

Good to have :

- PMP Certification / CSM Certification

- A background in hands-on software development

We are seeking a talented Senior DevOps Engineer to join our team. The ideal candidate will play a crucial role in enhancing our infrastructure and ensuring seamless deployment processes.

Responsibilities:

• Design, implement, and maintain automation scripts for build, deployment, and configuration management.
• Collaborate with software developers to optimize application performance.
• Manage cloud infrastructure and service.
• Implement best practices for security and compliance.
• Proficiency in NoSQL databases- Knowledge of server management and shell scripting.
• Experience in cloud computing environments.
• Familiarity with .NET framework is a plus.
• Migrate existing cloud infrastructure to Infrastructure as Code (IaC) via tools like Terraform.
• Build out and enhance scalable containerized infrastructure using Kubernetes (k8s) and EKS.
• Assist software engineers with migration of applications to leverage configuration management and configuration as code (CaC) using tools like Docker.
• Configure and optimize CI/CD pipelines to minimize lead time for changes, including pipelines for infrastructure changes.
• Ensure applications and infrastructure are properly instrumented via observability tooling to improve alerting, monitoring, and incident response.
• Recommend infrastructure improvements to ensure architectures are centred around customer needs, and improve overall cloud architecture goals around availability, scalability, reliability, security and costs, and metrics like MTTR, MTBF, etc.
• Automate existing manual workflows and implement controls around them in line with the company's security and compliance goals.

Requirements:

• 10+ years of experience in DevOps or SRE fields, with current experience supporting engineering teams implementing scalable cloud architectures using CaC, IaC, and Kubernetes.
• Strong proficiency w/ AWS (certification required), including expert-level knowledge of cloud networking and security best practices.
• Strong programming and/or scripting experience in languages like Python and bash, including extensive experience with source code management and deployment pipelines.
• Extensive experience leveraging observability tooling for logging, monitoring, alerting, incident management, and escalation.
• Exceptional debugging and troubleshooting ability.
• Familiarity with web application architecture concepts, such as databases, message queues, serverless
• Ability to work with Engineering teams to identify and resolve performance constraints.
• Experience managing cloud infrastructure for SaaS applications.
• Experience leading a major cloud migration (on-premise to cloud, poly-cloud, etc.) preferred.
• Experience enabling a continuous deployment capability in a previous role preferred.
• Demonstrated experience guiding and leading other DevOps, cloud, and software engineers, leveling up technical proficiency and overall cloud capabilities.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/U2vjo?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years' experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

In this role, you will have the opportunity to:

• Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis, pricing analysis in the IT industry for SAAS Products
• Analyzing data, developing reports and dashboards, and communicating insights to the business. The role will stretch across the breadth of our organization and have both global and region-specific coverage
• Excel based analysis linking multiple data points to identify impactful insights and trends in data
• Present research findings to key stakeholders over PPTs  
• Data prep and QC as and when needed to ensure data accuracy
• Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
• Blend technical analytics skills along with a strong domain/business understanding to help our marketing & commercial organizations take the right strategic decisions
• Build expertise on the market landscape in the context of the business, through individual learning and regular interactions with the team
• Supporting broader team programs, processes and simplification initiatives, as needed

The essential requirements of the job include:

• 2-5 years' experience in IT industry in Analytics; MBA would be an added advantage
• Demonstrated strong interpersonal & communication skills within a global environment (oral and written)
• Demonstrated experience in projects involving market sizing, market landscaping, workflow analysis and pricing analytics
• Comfortable handling big data in MS-Excel, creative in presentations, pulling together insights from a variety of sources with effective presentation and story boarding skills
• Problem solver accompanied by strong analytical and process skills, keen attention to detail, be highly organized and methodical
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

This will be the first hire in the enterprise sales function | Candidate should have sold technically complex SaaS products

Job Description - Enterprise Sales Manager, North America

Company: StrategyCo.Global

Location: Bengaluru (in-office)

Position Type: Full Time

HirewithEve is an AI-driven platform designed to revolutionize pre-assessments. Its mission is to provide hiring managers with the highest quality candidates for interview rounds. It is dedicated to helping hiring managers make unbiased, and more informed hiring decisions.

HirewithEve’s speech-based AI leverages NLP to understand candidates inputs and guides them with information, mimicking the dynamics of a real-life business job interview. 

You can try Eve here: HirewithEve.ai 

Read more about us on our website: HirewithEve.ai

About the Company

StrategyCo.Global is a Finland & Bangalore based management consulting and technology company. Its clients are based in the Nordic, European, and US regions. 

Read more about our consulting work here https://www.strategycoglobal.com/.

Roles and Responsibilities

As the first hire in the Enterprise sales function, the candidate should be a go-getter, sticking to the organization's values.

• As an Enterprise Account Executive, you'll be the driving force behind closing high-impact deals, with contracts ranging from $20k to $150k in Annual Contract Value (ACV).
• Become a trusted advisor to prospects, delivering captivating demos and presenting our solutions with a value-driven approach that accelerates leads through a high-energy sales pipeline.
• Consistently outperform your targets, smashing your monthly quota while maintaining an impressive average ACV of $50K in Annual Recurring Revenue (ARR).
• Take ownership of the entire sales journey—from the first engagement to proof of concept (POC) development, all the way through to contract negotiations and sealing the deal.
• Partner closely with Go-To-Market (GTM) leadership to innovate and enhance key processes, including territory planning, lead nurturing, pipeline optimization, and performance tracking.
• Keep your finger on the pulse of our CRM systems, ensuring every interaction is meticulously documented and sales data remains accurate and up-to-date.

The Successful Applicant

• Bring 5-10 years of SaaS expertise, with at least 3 years of hands-on experience in driving Enterprise sales across North America.
• Ready to make Bangalore your base while embracing the excitement of working US shifts.
• Confident and persuasive, you excel at delivering compelling demos with top-notch articulation and communication skills.
• A natural hunter with a proven track record of selling technically complex solutions.
• Demonstrated success in closing deals with a ticket size ranging from $20K to $150K in Annual Recurring Revenue (ARR).

What's on Offer

• Industry-leading compensation
• Work with an extremely pedigreed set of leadership

How to Apply:

Interested candidates should submit their resume in the following Application Link

Click Here: https://forms.gle/A2TBQ1knoopXsxDn9

Job Purpose and Impact

The Engineer Consultant, will join the Global Supply Chain team within the Digital Technology and Data function (also known as IT). As a Software Engineer you will provide best practice solutions to architect, design and develop new and existing digital solutions for the organization's digital portfolio. In this role, you will discover and deliver innovative solutions to complex and varied problems to enable the company's digital future. You will bring clarity to ambiguous scenarios and apply specialized, in depth, and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern best practices and technologies to the shared engineering community.

Key Accountabilities

• Apply innovative and advanced software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications.
• Lead peer code review sessions to review code, coach peers and ensure code quality.
• Take the lead in the assigned agile team to adopt agile philosophies, facilitate agile ceremonies and identify continuous improvement opportunities.
• Establish and incorporate the company's engineering and development best practices within the full software development lifecycle including coding standards, code reviews, source control management, building processes, testing and security principles, to deliver high quality code rapidly.
• Lead demonstration and continuous feedback sessions to improve development and help drive the long term vision.
• Build innovation in the engineering community by maintaining and sharing relevant technical approaches and modern skills.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Support critical supply chain applications on a rotational on-call basis as/if needed.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of four years of related work experience.

Preferred Qualifications

• Experience building Supply Chain applications and implementing Supply Chain software packages (SaaS/PaaS).
• Proven experience in automating pipelines for continuous integration, testing, delivery and security.
• Proven experience in architecting applications, databases, services or integrations.
• Experience with C3.ai and or/ o9 solutions.
• Proven ability to quickly learn new languages and platforms.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Big Picture (The Opportunity) : 

You will be responsible for the creation and maintenance of best in class demonstration packages. Owning a library of vision setting demonstrations whilst also supporting the regional sales teams to tailor these demonstrations to customer opportunities. Empowering the sales teams with assets that are driven by business value and supported by industry data and customer use cases. Through the development of these high-value demonstration deliverables, this role will help the team to approach through the alignment of content with buyer expectations, priorities, and preferences.

What do we want from you ? (Our Expectations) : 

We are looking for a high-performing Pre Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. An ability to operate effectively as a member of a dynamic team within a matrixed organisation.

What are you required to do ? (Your Responsibilities)  

• Develop knowledge of Agami’s software portfolio to a level that allows you to build, configure, document,and customize demonstration environments and associated deliverables – scripts, setup guides and videos.
• Implement latest demonstrations in Customer Experience Centers globally, and upskill local resources on how to maintain and demo the systems.
• Ability to adapt and learn new software along with industry processes and best practices to align with new business and demo requirements.
• Participate in, contribute to and lead multiple concurrent demonstration building efforts, leveraging the team wherever possible.
• Support and maintain both cloud and on-premise demonstration environments, supporting the wider presales when they reach out for technical demo support.
• Explore new ways of effectively communicating Agami value, internally and externally, and using cutting-edge digital solutions.
• Review, refine and enhance demonstrations produced by other teams, with the objective of ensuring that everything we produce is templatized, high quality and is focused on our audiences and markets.
• Operate independently based on high-level work descriptions. Prioritizing activities based on schedule and deadlines.

• Work closely with the sales team in the area of product fitment and delivery expectations
• Advice on RFP/Proposal bidding decisions based on technical compliance
• Deliver Presentations and Demos of Products to both technical and non-technical customers
• Empower sales teams with in-depth product and business knowledge
• Work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Work with the post-sales/ Project implementation team in handing over any pre-sales efforts
• Represent the company in a professional manner and build good relationships with clients to the company’s benefit
• Keeping abreast of market trends and product & competitor landscapes. 

Qualifications:

• 2+ years experience in the Technology industry and/or hands-on working experience in SAAS products 
• Excellent presentation and communication skills
• Should have excellent English communication skills (both written & verbal)
• General application and technology knowledge
• Integrates seamlessly in project teams and takes an active expert role
• Creates concise, clear documentation in support of projects.
• Fulfills expert role in external or internal project teams
• Project Management skills
• Skilled in crafting feedback and delivering enablement and training
• Expert MS PowerPoint and MS Word skills
• A flexible attitude and an ability to produce excellent work with minimal guidance

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for a role where you can develop and mentor a team of Trial Experience Specialists. Your role involves embodying our culture and values, working closely with managers to support and coach team members, and identifying and implementing strategic improvements. Your management style thrives in a high-performance, high-accountability environment, and you possess strong communication skills and a deep understanding of customer and team engagement, time management, organization, and administrative abilities.

Success in this role requires confidence, energy, positivity, and the ability to motivate others. You are adept at collaboration, time-management, and prioritization. At HighLevel, we expect all our team members to engage on camera for all customer and team interactions.

What You’ll Be Doing:

• Leading, coaching, and empowering Trial Experience Specialists, fostering a positive team culture
• Serving as the primary point of contact for management level inquiries and customer support escalations
• Coordinating with Leads and/or Managers for new hire training, including onboarding efforts and ongoing support
• Assisting in people operations objectives for customer service, including recruiting, training, and coaching
• Monitoring team and department health, and contributing to strategic team development
• Enhancing service quality through process redesign and the establishment of performance metrics
• Ensuring timely resolution of advanced customer requests, with thorough documentation and follow-up
• Acting as a professional, passionate, and influential leader, promoting teamwork and collaboration
• Performing other duties as business needs evolve

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience/Education/Certifications Required:

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
• Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential
• Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you
• A strong technical aptitude to help our users succeed with the HighLevel software
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with teams and customers.
• Demonstrated approach to problem solving and conflict management a plus
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Experience working with and or ability to learn the use of various CRM Systems a plus
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Web Designer (HTML)

Job Type : Full-Time

Required Experience : 1 – 2 Years

Salary No bar for the right candidate

Location : SG Highway, Ahmedabad

Job Summary 

Logicode Inc is looking for a Web designer with a creative bend for Ahmedabad location. The candidate will be closely working with the development team to create website layouts and graphics as per requirements. Experience of more than two years would be a big plus.

Basic Knowledge of ui/ux, Photoshop, Adobe xd will be plus.

Roles and Responsibilities :

• Study design briefs and establish requirements.
• Prepare rough drafts and present ideas.
• Developing design briefs by gathering information and data through research
• Design amendment after feedback.
• Writing semantic, modular front-end code using HTML5, CSS3, and W3C coding practices.
• Understanding of the concepts of progressive enhancement, mobile first and future friendly design.
• Experience with Twitter Bootstrap framework, LESS Preprocessor, jQuery library.
• Use of custom written JavaScript.
• Familiarity with browser testing and debugging.
• The ability to search, navigate and effect change in a CMS environment is required.
• Basic understanding of UI/UX design principles.

Qualification :

B.E/B.Tech in Computer science or IT, BCA, MCA, Diploma 

Key Skills:

Must Have a good hand on HTML5, CSS3, Javascript and Jquery.
If you have good hand on bootstrap3, Bootstrap4, sass it will be plus point

Job Description - Manager Sales

Min 15 years experience,

Should be experience from Sales of Cloud IT Saas Products portfolio which Savex deals with,

Team Management experience, leading cloud business including teams

Sales manager - Cloud Solutions

Reporting to Sr Management

Good personality

Distribution backgroung

Keen on Channel partners

Good database of OEMs and channel partners.

Age group - 35 to 45yrs

Male Candidate

Good communication

B2B Channel Sales

Location - Bangalore

If interested reply with cv and below details

Total exp -

Current ctc - 

Exp ctc - 

Np -

Current location - 

Qualification - 

Total exp Channel Sales -

What are the Cloud IT products, you have done sales for? 

What is the Annual revenue generated through Sales ?

Why Reelo

In today’s customer-centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continuously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As an Inside Sales Representative, your role is to lay the foundation for Reelo Sales by engaging with prospects and customers, helping them understand the value of Reelo, and moving them forward in the sales process. As Reelo’s first point of contact, you play a key role in building the Reelo brand, creating a great first impression, and building momentum for not only the sales team, but the company as a whole. We’re in the early days of building a world-class sales organization, and the road ahead is going to be very exciting.

We strongly believe in the overall growth and continued development of each new hire. In joining the Business Development team at Reelo, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast moving company, make an impact, and rapidly develop their career.

Job Location - Ahmedabad, Gujarat (Work from Office)

Budget - 2.4 to 4.8 LPA + incentives

(Final offer will be decided after all round of interviews are done)

What will you do?

• Providing a great experience for Reelo’s prospective customers
• Engaging with potential and current customers to assess mutual fit
• Be organized, manage your pipeline well and achieve sales goals on a monthly, quarterly and yearly basis.
• Maintaining an up-to-date knowledge of our product and its value to customers
• Develop in-depth knowledge of the market, trends, customers, competition
• Demonstrating an ability to attract new customers
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets.
• Get inputs from customers on features to improve the product and conversions, and share feedback with product team

What you need?

• 0-4 years of work experience (Sales and/or SaaS experience is a +)
• Excellent written and verbal communication in English
• Exceptional listening skills combined with the ability to synthesize information
• An extrovert: The ability to socialize and strike a conversation is of utmost importance.
• Intellectual curiosity and problem solving
• A Hustler: Perseverance and a go-getter who will find a way to make it happen
• Data-driven: Should be an enthusiast of numbers and be able to draw insights based on the data
• Strong organization and time management
• You’re entrepreneurial; you don’t need direction; you're self-driven, energetic, enthusiastic, adaptable and a team player.

If you don't think you meet all the criteria above but still are interested in the opportunity, please apply! It's impossible for one person to check every box, and we're looking for someone who is willing to grow with us create impactful work!

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Overview:

At TechUp Labs, we're searching for a dynamic Business Development Manager who can drive strategic alliances and foster growth for our innovative products and initiatives. As a product-based IT company, we specialise in developing cutting-edge solutions across various domains such as health, education, sports, and beyond.

About the Job:

You will play a pivotal role in identifying, developing, and managing strategic partnerships that drive growth and expand our market presence. Collaborating closely with cross-functional teams, you'll be responsible for creating and executing partnership strategies that enhance our product offerings and create new business opportunities.

Key Responsibilities:

• Develop and implement a comprehensive partnership strategy to drive growth and achieve company objectives.
• Identify, evaluate, and negotiate strategic partnerships with key technology companies, industry leaders, and other relevant stakeholders.
• Build and maintain strong relationships with partners, understanding their business needs and aligning them with our solutions.
• Collaborate with product managers, sales, marketing, and engineering teams to integrate partner solutions and co-develop new offerings.
• Create joint marketing and go-to-market strategies to maximize partnership impact and reach.
• Monitor and analyze partnership performance, providing regular reports and insights to senior management.
• Stay updated on industry trends, emerging technologies, and competitive landscapes to inform partnership development.
• Represent TechUp Labs at industry events, conferences, and meetings to build and enhance our network of partners.
• Drive continuous improvement in partnership processes and strategies to enhance efficiency and effectiveness.

Required Skills and Qualifications:

• Has worked in the past as a developer or has a good knowledge of technology
• Good experience with everything related to sales and a bit of marketing
• Experience working in a service-based industry
• Proven experience in a growth-focused role with a strong track record of developing and managing successful B2B tech partnerships.
• Exceptional negotiation and relationship-building skills.
• Strong strategic thinking and business development acumen.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively engage with partners and internal stakeholders.
• Bachelor's degree in Business, Sales, Technology, or a related field (or equivalent experience).

Preferred Qualifications:

• Experience in the SaaS industry or technology startup environment.
• Familiarity with content marketing strategies and analytics platforms.
• Previous experience in driving growth initiatives.
• Portfolio showcasing successful partnership initiatives and their impact on business growth.

About You:

We're looking for candidates passionate about technology and growth, with a knack for building strategic alliances. You should be innovative, adaptable, and eager to drive business success in a collaborative and dynamic environment.

Benefits:

• Remote job with flexibility to work from anywhere.
• Competitive benefits package to support a healthy work-life balance.
• Opportunities for professional growth and skill development.

How to Apply:

Please submit your resume highlighting your relevant experience and why you're interested in joining our team. Feel free to include links to your portfolio or any relevant work samples that demonstrate your expertise in partnership development.

Additional Notes:

We're committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply for this opportunity.

Next Steps:

Qualified candidates will be contacted for an initial interview with our hiring team.

Shortlisted candidates will participate in additional interviews to assess partnership skills and cultural fit.

We look forward to receiving your application and welcoming a talented Head of Growth - B2B Tech Partnerships to our team!

P.S. We have a BYOD (Bring Your Own Device) policy. If you have a personal system with 8GB RAM & i5 processor or more, we are good to go!

About the Role: Agency Solutions Specialist

• To support our fast-growing business in APAC, US & Europe, we are looking to expand our Business Development team.
• This role is a mixture of sales and account management; nurturing, developing and expanding a portfolio of clients globally. This role will be based out of Bengaluru.

Responsibilities

• Establishing new agency and client relationships and win deals
• Organising meetings with the identified customers, and ability to make persuasive presentations
• Consultative sales of Shopalyst’s platform solutions to Media Agencies and advertisers.
• Negotiating pricing and contractual agreements
• Building and managing a strong pipeline of potential clients sufficient to exceed annual sales goals
• Achieving monthly, quarterly and annual sales targets
• Keeping CRM up to date to provide relevant and accurate forecasts
• Directly managing ongoing relationships with key agency stakeholders, enterprise accounts in the region, as appropriate
• Managing & growing existing accounts through new business, renewals and upsells

Role Requirements

• Solid B2B SaaS sales experience selling into large Enterprise Accounts, with a track record of consistently meeting targets OR
• 1-3 years of relevant experience in client services or digital marketing (media planning, ad ops, account management etc.) at a media agency, technology, e-commerce or media company.
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment.
• Excellent communication, and interpersonal skills with ability to deal with people at all levels.
• Ability to travel up to 50% of the time.

Position – I.T. Manager.

As an I.T. Manager, you will be responsible for managing all aspects of I.T. related to retail store operations and our Corporate office. Along with your team, you will be responsible for improving and updating software and hardware systems. This role also requires developing and implementing IT policies and best practice guides for the organization.

Responsibilities:

• Ensuring that retail systems are functional, recording accurate information and that data integrity is reflected in the relevant analytic reports.

• Configuring of new SaaS platforms and knowledge transfer to the relevant members on any new software or hardware platforms introduced in the Company.

• Running regular checks on network and data security.

• Developing in-house processes (SOP’s) for effective working.

• Maintaining the back end of eCommerce portals built on Shopify.

• Implementing end-to-end IT infrastructure initiatives and operations.

• Managing both hardware and software-related matters.

• Planning, organizing, controlling and evaluating IT and electronic data operations.

• Ensuring the security of data, access control levels, network access and backup systems.

• Auditing systems and assessing their outcomes.

• Preserving assets, information security and control structures.

 Candidate Qualifications & Skill Requirements:

• Must have at least 7-12 years of experience

• Excellent knowledge of computer hardware/software systems

• Hands-on experience with computer networks, network installation and administration.

• Experience in handling a multi-location set-up would be an advantage.

• Candidate with hands-on experience with ETP, Odoo Royal POS, Go Frugal and Shopify software will be an added advantage.

Reporting: – Chief Operations Officer

Location: Santacruz (W), Mumbai

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position Title: Key Sales manager.

Experience : 7+ Year 

Location :Mumbai, Pune,Bangalore  

Working Mode :Remote 

Primay Skills :Key Account Manager or similar role, with a minimum of 5 years in IT

infrastructure sales, software and hardware sales, and cloud/SaaS sales,B2B Sales , B2C Sales.

Qualification:Any Engineering/ Computers degree.

Responsibilities:

• Develop and execute strategic account plans to drive business growth and meet sales targets in the Mumbai region.
• Build and maintain strong relationships with key decision-makers and stakeholders within client organizations.
• Understand client requirements and align company products and services to meet their needs effectively.
• Collaborate with internal teams, including sales, marketing, and product development,to ensure seamless delivery of solutions to clients.
• Identify new business opportunities within existing accounts and expand the company's footprint within the region.
• Act as a trusted advisor to clients, providing insights and recommendations on industry trends, best practices, and emerging technologies.
•  Negotiate contracts and agreements with clients, ensuring terms are favorable and in line with company objectives.
• Stay updated on market trends, competitor activities, and industry developments to identify potential risks and opportunities.
• Prepare regular reports and updates on account activities, sales performance, and revenue forecasts

Requirements:

•  Bachelor’s degree in business administration, Sales, Marketing, or related field.    MBA preferred.
•  Proven experience as a Key Account Manager or similar role, with a minimum of 5  years in IT infrastructure sales, software and hardware sales, and cloud/SaaS  sales.
• Demonstrated success in managing large accounts and driving revenue growth.
• Strong negotiation and communication skills, with the ability to articulate complex concepts to diverse audiences.
•  Excellent interpersonal skills and the ability to build rapport with clients and internal stakeholders.
• Strategic thinker with a customer-centric approach and a proactive attitude towards problem-solving.
• Familiarity with CRM software and other sales productivity tools.
• Knowledge of the IT industry landscape, including market trends, competitors, and emerging technologies.

LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.

Responsibilities:

• Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
• Develop a trusted advisory relationship with client stakeholders, executive sponsors and
• Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
• Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
• Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
• Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude

Requirements:

• Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
• 4 - 7 years of experience in enterprise or business development in a technology company
• Flexibility and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
• Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
• Expertise to work on executive presentations, advanced CRM and other sales & marketing focused automation tools is a plus
• Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
• Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target based sales

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/WIFI connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Manager, Business Development

Experience: 5-8 Years 

Location: Bangalore / Remote 

Type: Full-time

About Digit88:

Digit88 is a niche product engineering services company based out of Bangalore with the expertise of establishing and managing remote teams and offshore development centers for US startups and MNCs over the last 8+ years. The founding team has 50+ years of product engineering and services experience out of India, China and the US.

The Opportunity:

We are looking for an enthusiastic business development professional with 5-8 years of experience in B2B IT Software Service Sales in North America and Europe with a proven track record of building strong pipelines and generating $2M+ of additional annual revenue. We have grown 200% in the last 3 years. The ideal candidate will contribute towards the next stage of growth in the company’s journey.

Roles and responsibilities:

• Work with the CEO and other leaders and own the end to end software services business development and sales function at Digit88 - starting from developing a strategy, prospecting new clients and owning the sales funnel, outreach, preparing proposals, driving presentations/client meetings and deal closure.
• Bring disciplined sales/pre-sales process and drive it independently or with a small focussed team. 
• Create short and long term business development plans in conjunction with our CEO
• Understand Digit88’s current business, clients and strengths and research new market and technology opportunities in software product engineering services and operations.
• Create and maintain a strong sales funnel along with owning the client database
• Creating outreach strategies for generating new leads and actively seeking out new business opportunities through cold calling, networking and social media.
• Creating sales and marketing decks, proposals and RFP presentations.
• Own MIS for your function and create regular reports and presentations to management.

Skills and Qualifications:

• BE/BTech in CS or related discipline with an MBA in Sales and Marketing. 
• 4-6 years of hands-on and proven experience in a mid-sized software services organization in a business development/inside sales role. 
• Expertise in clinching offshore software development and operations projects from the US, EU markets
• Expertise with various industry verticals like Conversational AI, Machine Learning/NLP, HealthTech, Energy/Utilities, FinTech, Retail, IoT, Ad Operations, Influencer Marketing, Data Operations/Annotation and more.
• Proven experience in prospecting and closing multi million dollar deals with total annual sales targets of at least $2-5M
• Have experience using Linkedin Sales Navigator, HubSpot or other similar CRM applications.
• Proficient in MS Word, Excel and Powerpoint. Please be ready to show us a portfolio of some sample work done.
• Strong written and verbal communication, exceptional interpersonal skills.
• Excellent presentation, negotiation and analytical skills.
• Must be self driven with very strong ownership and leadership.
• Preferably should have a US B1 visa

Benefits & working @ Digit88:

• Comprehensive health and accident insurance 
• Attractive compensation with exceptional Bonus/Profit share opportunities 
• Creative, flexible and rewarding work environment 
• Opportunity to work with a founding team of serial entrepreneurs with multiple successful exits to their credit. The learning will be immense just as will the challenges 

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionise their customer experience endeavours. 

Position Description: We're seeking a proactive individual to spearhead lead generation and client engagement efforts. The role entails identifying and connecting with key decision-makers to showcase how our product addresses their business needs.

Key Responsibilities:

- Address client engagement and retention challenges using our solutions.

- Utilize diverse channels including phone, email, research, and social media to generate new business.

- Identify and pursue potential buyers, both domestically and internationally.

- Determine budget and timeline by understanding key buying influencers.

- Foster prospect relationships through effective communication and follow-ups.

- Collaborate with Business Development Managers to expand the sales pipeline and meet revenue goals.

- Work with the Marketing team to drive inbound leads.

- Manage CRM data for accuracy and documentation.

- Prepare and analyze sales pipeline reports for effective tracking.

Requirements

- Education: Bachelor's degree in Business, Marketing, or related field.

- Experience: Proven sales or business development experience, preferably in B2B SaaS.

- Communication Skills: Excellent verbal and written communication to engage potential clients.

- Research Skills: Ability to identify prospects through various channels.

- Customer Focus: Understanding of customer needs to position our solutions effectively.

- Initiative: Proactive approach to lead follow-up and new business opportunities.

- Analytical Skills: Proficiency in preparing and analyzing sales reports.

Benefits

- Medical Coverage: Comprehensive healthcare for you and your family.

- Dynamic Work Environment: Thrive in an innovative workplace with growth opportunities.

- Learning and Upskilling: Access to professional development resources.

- Collaborative Culture: Join a team that values communication and teamwork.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionize their customer experience endeavors. 

Position Description: We are seeking a dynamic Manager - Enterprise Sales to drive revenue growth and expand our B2B SaaS client base. The ideal candidate will have a proven track record of exceeding sales targets, nurturing client relationships, and deep expertise in the SaaS sector.

Key Responsibilities:

- Develop and execute high-impact sales strategies to surpass targets in the B2B SaaS sector.

- Identify and cultivate new business opportunities through strategic networking and leveraging industry connections.

- Build and maintain strong relationships with enterprise-level clients, understanding their needs and delivering tailored SaaS solutions.

- Collaborate with the marketing team to create targeted campaigns and compelling collateral for enterprise clients.

- Conduct product demonstrations and presentations to key stakeholders, highlighting the value proposition of our SaaS products.

- Manage contract negotiations and guide prospects through the sales process from initial contact to deal closure.

- Stay informed about industry trends, competitors, and market conditions to seize opportunities and mitigate risks.

Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- 5+ years of successful B2B SaaS Enterprise Sales experience, consistently exceeding sales targets.

- Deep understanding of the SaaS industry, including trends, technologies, and customer pain points.

- Excellent communication, negotiation, and presentation skills.

- Ability to foster and maintain relationships with enterprise-level clients.

- Strong analytical skills to translate client needs into effective SaaS solutions.

- Capacity to work independently and collaboratively in a team environment.

- Willingness to travel for client engagement and industry events.

Benefits

- Medical Coverage: Comprehensive healthcare coverage for you and your family.

- Fast-Paced and Dynamic Work Environment: Opportunity to thrive in an innovative, agile workplace with real impact.

- Learning and Upskilling: Access to professional development resources, including training and workshops.

- Collaborative Workplace: Join a team that values open communication, knowledge sharing, and mutual respect.

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Success in the Role:

This role is an opportunity for an Engineering Leader looking for their next growth opportunity. As a leader, you will help us build and scale our team as our product grows and reaches new customers. This role requires technical and interpersonal skills to work with multiple teams, passion for solving problems, a focused approach towards growing people, expertise in product quality, automation and for delivering results.

As an Engineering Director, you will:

Lead the teams that enables our customers to build the middleware and backend of their products using our no code platform. We are a SaaS platform that allows our customers from different domains to build web scale applications online.

In this position, you are responsible for people management and product deliveries. It requires hands on Java and/or Golang development experience. Your responsibilities include

• Hire, mentor and motivate your teams.
• Plan and manage scrums and deliveries.
• Knowledge of cloud deployments, security and scalability concerns.
• Contribute to the design and develop of Java and GoLang based micro services.
• Expertise in scalable systems, including APIs, middleware and database systems.
• Create efficient development, build, packaging and deployment processes for Java and GoLang micro services.
• Review code and enforce best coding, security and test practices.

Work Experience and Skills required:

• Overall 15+ years of experience
• Experience in managing technical teams for 5 years.
• At least 10+ years of Java and/or Golang development experience in the relevant domain
• Worked on a product or SaaS platform
• Good communication and negotiation skills

What is leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the VP, Engineering. Our team’s focus is on challenging the status quo by innovating in a Jiffy. We believe in building a high performing organization and committing to make our customers successful.

We have cross functional teams organized around different platform components with clear responsibility and accountability. At the same time, engineers with horizontal technical skills like Java and GoLang development report to one leader to bring consistency and best practices across the entire platform.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment with at least 3 days in the office
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Workplace practices made for people well-being - Weekend Work Monitor, Low Call/No Call Wednesday, and Knowledge Sharing Sessions.
• Token of Appreciation-Early appraisal guaranteed with best Pay-Per-Performance Policy. Compensation off and overtime benefits are offered
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

CRO & Funnel Optimization

Experience: 1-4y

Remote Mode of Work

Budget: 9 LPA

Skills:

B2B SAAS Marketer, Web Analytics, A/B Testing, Data Driven Tools (Google Analytics, Hubspot, SEMrush, Zoho Campaign, Google tag manager).

Roles & Responsibilities:

• Craft and implement data-driven CRO strategies, elevating website performance and boosting conversion rates.   
• Collaborate with SEO & PPC teams, breathing life into underperforming blogs/landing pages for improved SERP and MQLs.
• Conduct qualitative & quantitative research, uncovering insights to enhance website metrics and MQLs.
• Team up with Content, Sales, & PMM to align messaging with customer pain points and keyword intent.
• Bring design/layout changes to life with the designer and developer, optimizing user flows.
• Execute A/B and multivariate tests, recording experiments and tracking their impact on conversion metrics.
• Collaborate with the sales team to revolutionize downstream conversions, devising creative plans for MQLs to SQLs and enhanced closed-won percentages.

Requirements

• 1-4 years of CRO experience in B2B SaaS marketing.
• Strong communication & interpersonal skills.
• A/B testing and optimization proficiency.
• Understanding of user experience and content flow.
• Readiness for remote work.
• Project management skills, mastering multitasking and   meeting deadlines.
• Strong analytical & presentation skills.
• Critical thinking & problem-solving abilities.
• A relevant marketing degree or CXL certification in CRO is a  plus.

Job Title- Solution Sales Consultant

CTC- 16 lpa

Location-  Hyderabad

Experience-  5+Years

Working Mode- Work from Office

Critical Skills- Good communication skills, B2B Sales, Enterprise Technology Sales, Saas Sales

Qualification-  Any Engineering/Computer degree

Roles And Responsibilities:

• Account-Based Targeting, Qualification, and Nurturing

• Develop and expand a portfolio of Mid to Large Enterprise Customers in Manufacturing and Consumer Brands

• Identify New Business opportunities and follow up on the defined business opportunities

• Assess client needs and promote suitable solutions

• Meet with decision-makers and provide information about O4S

• Construct & Modify Pitches, Sales Presentations, and Decks to Suite the Requirement

• Demonstrate and Differentiate O4S from the competition focusing on our unique and compelling value proposition

• Perform Product Demonstrations

• Negotiate sales and long-term contracts with clients

• Work with our partners to maintain and expand business within assigned client accounts

• Forecast and Achieve Substantial Revenue/Sales Targets

Skills Required :

​

• Individual Contributor role with 5+ Years of End-to-End Software Sales

Experience while working on a value driven complex sales processes with a SaaS Enterprise

• Ability to Sell Enterprise Technology Solutions to CXOs

• Excellent experience in mapping hierarchies in Mid to Large Companies

• Nurturing via Email, LinkedIn, and similar portal

• Excellent Presentation and Soft Skills

• Strong Analytical and Problem-Solving Capabilities

• Ability to Meet Goals and Perform Well Under Pressure

• Ability to handle a fast-paced environment and challenging workload

About us:

At Astra Security, we're not just a team; we're innovators, protectors, and storytellers.

As a U.S. & India based powerhouse, we proudly offer a state-of-the-art Pentest Platform that mimics hacker behaviour. We're not just about finding vulnerabilities; we've discovered 100,000+ of them for our clients! And guess what? We defend against over a million threats daily. 

Our accolades speak for our excellence—from being recognized as ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi to bagging the CyberTech100 title in 2021.

Why Join Us?

Because words are magical, and here at Astra, we believe they can make the digital world safer.

We're on a thrilling journey, and we need You, who can translate intricate technical tales into captivating content. Ready to embark on this cyber-adventure?

Your Mission (If You Choose to Accept):

• Craft content that bridges the gap between tech buffs and novices—think blog posts, white papers, and landing pages.
• Play a pivotal role in content management and project coordination.
• Guide and inspire budding writers on our team.
• Join forces with SEO, development, and design maestros to produce stellar content.
• Ensure every word we publish is a masterpiece—optimised, insightful, and valuable.
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

Requirements:

• 4+ years in content writing, especially in SaaS or content marketing realms.
• A flair for SEO and a penchant for NLP.
• The ability to decode complex tech puzzles and pen them down with finesse.
• Organizational prowess, self-driven spirit, and an eagle-eyed attention to detail.
• Prior experience of content marketing would be a big plus. 
• A sprinkle of experience in the cybersecurity world would be the cherry on top!
• Bonus: Familiarity with WordPress/Webflow CMS.

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Your brilliance showcased to thousands of eager readers and users.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett. 

Role Description:

Do you like to get people’s attention with visuals? 

At Astra, we're looking for a graphic designer who likes to show off their creative flair and communicate to the world with their designs. This role will be dynamic, including understanding the design needs, developing visual concepts, and revising feedback-based designs.

About us:

Astra Security is a privately held U.S. & India-based company. Backed by Techstars, Astra offers a Pentest Platform, which emulates hacker behavior & helps organizations become proactively secure.

Astra's Pentest Platform helps organizations proactively uncover vulnerabilities in their applications and comply with various security standards. The Pentest Platform has uncovered 100,000+ vulnerabilities in customer applications. Astra's Website Protection suite stops one million+ threats on its customers' web applications daily. To offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business requirement.

The company has earned several accolades, including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security, one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to well-known brands like Vodafone, Lynas, Kotak Securities, Unilever, NIIT, TEDx, Muthoot, Ford, etc.

Roles & Responsibilities:

• ​Work with the marketing team to understand the requirements & conceptualize them into designs.
• Designing landing page wireframes & elements 
• Creating feature banner images & infographics for the blog
• Designing e-books & brochures
• Designing Social Media creatives (Images, GIFs, and carousels) 
• Designing email newsletters & header images
• Designing product mockups & social creatives for product features
• Editing live-action videos (Adding intro, outro, title cards, sections, & animations)
• Creating short, engaging animated videos for social media/YouTube
• Creating mobile responsive designs for landing pages
• Design branded presentation themes for the sales/marketing teams to use
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

​

Requirements for the role:

• 1-4 years of graphic design experience in B2B SaaS marketing
• Effective communication skills and attention to detail
• Strong understanding of design principles, processes, aesthetics, typography, imagery, and color theory.
• Someone who's friendly, collaborative, comfortable with receiving direction, working autonomously, and eager to learn.
• Willingness to work in a remote setup
• Proficient in design tools such as Figma, Adobe (Photoshop/Illustrator, After Effects, & Premier Pro), Canva, and Spline/Sketch. 
• Project management skills and ability to meet deadlines
• A degree in Design, Fine Arts, or a related field is a plus.

Benefits of joining the Astra squad:

• Adrenalin rush of being a part of a growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, and influence product design decisions
• Holistic understanding of SaaS and enterprise cloud security business
• Opportunity to engage and collaborate with
• Annual trips to beaches or mountains
• Open and supportive culture

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Our Mission 

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us. We function as a full stakeholder in business, offering a consulting-led approach with an integrated portfolio of technology-led solutions that encompass the entire Enterprise value chain.

Our Customer-centric Engagement Model defines how we engage with you, offering specialized services and solutions that meet the distinct needs of your business.

Our Culture 

Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Infra360 Solution Pvt Ltd.

Our Tech-Stack:

• Azure DevOps, Azure Kubernetes Service, Docker, Active Directory (Microsoft Entra)
• Azure IAM and managed identity, Virtual network, VM Scale Set, App Service, Cosmos
• Azure, MySQL Scripting (PowerShell, Python, Bash), 
• Azure Security, Security Documentation, Security Compliance, 
• AKS, Blob Storage, Azure functions, Virtual Machines, Azure SQL
• AWS - IAM, EC2, EKS, Lambda, ECS, Route53, Cloud formation, Cloud front, S3
• GCP - GKE, Compute Engine, App Engine, SCC
• Kubernetes, Linux, Docker & Microservices Architecture
• Terraform & Terragrunt
• Jenkins & Argocd
• Ansible, Vault, Vagrant, SaltStack
• CloudFront, Apache, Nginx, Varnish, Akamai
• Mysql, Aurora, Postgres, AWS RedShift, MongoDB
• ElasticSearch, Redis, Aerospike, Memcache, Solr
• ELK, Fluentd, Elastic APM & Prometheus Grafana Stack
• Java (Spring/Hibernate/JPA/REST), Nodejs, Ruby, Rails, Erlang, Python

What does this role hold for you…??

• Infrastructure as a code (IaC)
• CI/CD and configuration management
• Managing Azure Active Directory (Entra)
• Keeping the cost of the infrastructure to the minimum
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environments infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Setting up the right set of security measures

Requirements

Apply if you have… 

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience in Azure with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Understanding of Azure cloud computing services and cloud computing delivery models (IaaS, PaaS, and SaaS)
• Strong scripting or programming skills for automating tasks (PowerShell/Bash)
• Knowledge and experience with CI/CD tools: Azure DevOps, Jenkins, Gitlab etc.
• Knowledge and experience in IaC at least one (ARM Templates/ Terraform)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in a production environment and fixing them
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.
• Experience in using Microsoft Azure Cloud services

If you are passionate about infrastructure, and cloud technologies, and want to contribute to innovative projects, we encourage you to apply. Infra360 offers a dynamic work environment and opportunities for professional growth. 

Interview Process

Application Screening=>Test/Assessment=>2 Rounds of Tech Interview=>CEO Round=>Final Discussion

​

The candidate must have 1-3 years of experience performing following tasks for a tech company:

• Identify, qualify and cultivate new sales leads through subscribed databases, publicly available sources such as LinkedIn, events, referrals, and follow-up calls.

• Schedule and conduct qualification calls for prospects in a clear and compelling way with a high level of passion for our solutions.

• Conduct demo meetings and do regular follow ups with prospects to lead them towards closure

• Achieve monthly sales targets such as the number of demos scheduled, qualified opportunities, weekly activities, and appointment setting.

• Manage leads and develop strong relationships

Requirements:

• The candidate must have 1-3 years of experience performing above tasks for a SAAS company.

• This is work from office position. The office is located in Sector 68 Noida.

Zycus is looking out for a seasoned Business Development/Inside Sales Executive, with business development experience of about 1-5 years. Candidate should have hands-on experience in generation of leads and new business opportunities.

Roles & Responsibilities:

• Manage customer accounts in a SaaS based technology company .
• White spacing activities on customer accounts along with persona mapping.
• Collaborate with Sales, TAM, CSM and Implementation/ Delivery teams.
• Create cross sell opportunities and providing support on customer marketing activities.
• Generating new business leads and opportunities
• Collaborating with Regional Sales Managers to accelerate influx of business opportunities in the assigned territory.
• Reaching out via phone/email/social media to connect with prospective customers.
• Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts
• Staying up to date with the latest procurement industry trends & best practices
• Competitor analysis & positioning against them
• Delivering first-level Corporate Overview Presentations
• Pre-qualification of business opportunities (Gauging- Budget, Authority, Need & Timeline)
• Strategizing cross-functional campaigns to be conducted by BD & Marketing.

Skills & Experience Required

• Should have experience of 1-5 years in business development/inside sales in a software company
• Excellent verbal & written communication skills in English (Public Speaking background is preferable)
• Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)
• Strong, in-depth analytical skill
• Proficient in professional business conversational etiquette
• Account Mapping & Social Selling ability
• Networking & Team Management
• Educational Qualification: B.E./MBA from premium institutes

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.
2. Join the Experts: Zycus has been consistently recognized by Gartner and  Forrester as a Leader in Strategic Sourcing and Source-to-Contract  Suites. Zycus has been recognized for its 'completeness of vision' and  'ability to execute' in the Gartner Magic Quadrant for Procure-to-Pay Suites, published in October 2021 (https://www.zycus.com/)
3. Become a Thought Leader: Play a critical role in taking the business to the next level and champion thought leadership in Cognitive Procurement with our Merlin AI Suite 
4. Get a Global Exposure: Work with our fortune 500 global customers.
5. Advance your career with us: We’re enthusiastic to help our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.