StoryXpress (a Techstars-backed company) is an end-to-end video platform designed to humanize the way you promote, sell, and communicate with your customers. Our suite of video tools – including Video Creator, Recorder, Hosting, Analytics, APIs, and SDKs – helps businesses drive revenue through strategic video use. Founded in 2014, StoryXpress serves 500K+ users, from small enterprises to Fortune 500 companies.
About the Role
We are looking for an Enterprise Customer Success Manager to join our team. This role is ideal for someone passionate about driving customer success, improving retention, and ensuring seamless client experiences.
Key Responsibilities
- Serve as the primary point of contact for enterprise clients, ensuring high levels of satisfaction and engagement.
- Conduct regular check-ins and business reviews with clients to align on goals and deliverables.
- Identify and resolve challenges proactively, ensuring smooth client experiences.
- Collaborate with internal stakeholders to deliver on client needs and improve overall service delivery.
- Track and report on key metrics like Net Retention Rate (NRR) and churn rates.
Qualifications
- 0-2 years of experience around customer success, project management, or client servicing in SaaS customer success, project-based client servicing, or B2B relationship management.
- Excellent problem-solving and relationship management skills.
- Familiarity with customer success tools like Gainsight, ChurnZero, or similar platforms.
- Brownie Points: Exposure to video creation tools and no/low-code automation tools like Zapier.
Why Work with Us
- Autonomy & Ownership: Drive client success initiatives with full ownership of outcomes with minimal micromanagement.
- Impact-Driven Role: Your contributions will directly ensure business continuity for a $1M company, providing clear and measurable results. Your work will have a clear, immediate impact.
- Flexible Workspace: Operate from a co-working space, with the structure and support you need to excel in your role.
If you're eager to work in a fast-paced environment and help drive retention at StoryXpress, apply now!
Subodh Popalwar
Software Engineer, Memorres
About StoryXpress
About
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
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To ensure that projects are delivered efficiently using the best fit-for-purpose technology with sufficient quality standards. To inform technical decision making at Curve.
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* 3+ years experience with either React JS, React Native or Angular4+
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres