Associate - Customer Happiness

at Truww

DP
Posted by Nischay Nahata
icon
Bengaluru (Bangalore)
icon
1 - 3 yrs
icon
₹3L - ₹5L / yr
icon
Full time
Skills
Client Servicing
Issue resolution
Customer Relationship Management (CRM)
Customer Success
About the Role


Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Truww, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.



What we are looking for?


You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You write well. You know exactly what word or punctuation to use based on the context.


Why should you join us?


You want to be an enabler for business success with an appetite for steep learning.
You enjoy mentoring and coaching teams, take pride in teams success.
You enjoy solving problems and thrive for excellence

What will you do?


You’ll be our Process Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Sales, Design, Execution, Tech and Finance teams.
You'll work one-on-one with customers, helping them to get the most out of Truww.
Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
Maintain our knowledge base site. Write, edit and help create content whenever necessary.

About Truww

Most trusted platform for interiors. We ensure you get great design with superior quality and on time delivery.
Founded
2020
Type
Products & Services
Size
20-100 employees
Stage
Bootstrapped
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Service
Customer Support
Customer Relationship Management (CRM)
Service delivery management
customer service manager
service excellence management
customer queries
icon
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
icon
4 - 6 yrs
icon
₹6L - ₹9L / yr
Join a leading MCommerce company, set your career on a flight towards success and growth.
 
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
 
As a Assistant Manager/Manager -Query Resolution Unit, you will be responsible for interacting with customers and building relationships with them while ensuring their queries are being resolved as per company's standards.
 
What you will do:
  • Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
  • Mastermind creative ways to deliver an exceptional customer experience
  • Developing and overseeing the implementation of customer service protocols
  • Resolving complex customer problems or disputes in a professional manner
  • Coaching and supporting team members to help them meet departmental goals
  • Maintaining and documenting records of customer interactions for training purposes
  • Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

 


Candidate Profile:

What you need to have:

  • Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
  • 5+ years prior experience in customer-facing roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgement calls 
  • Superior organizational and time management skills 
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
  • Expertise in MS Excel, Word and PowerPoint 
  • Customer Handling Experience in Fintech Setup Mandatory       
    
Required Skill Set:
  • Bias for action: Run pilots and then evaluate/course-correct to scale or reject. 
  • Highly analytical: Trust data to take decisions; have the ability to slice and dice data 
  • Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement 
  • Radical candor: Ability to speak your mind respectfully with fearless conviction 
  • Self-driven: Demonstrate a positive, can-do attitude. 
  • Excellent problem-solving skills with deep attention to detail.        
Job posted by
Astha Bharadwaj

Associate Customer Success: Freshers

at Promobi Technologies

Founded 2013  •  Product  •  100-500 employees  •  Bootstrapped
Effective communication
Sales
Revenue growth
Customer Relationship Management (CRM)
Customer Retention
icon
Pune
icon
0 - 1 yrs
icon
₹3L - ₹4L / yr
The individual role that you’ll play in our team:  
 
● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. 
● Create better modes of operations to make customer service easier for both team members and customers
● Pay attention to customer’s details and complaints.
● Provide customer training and education on company products.
 ● Provide technical support to the customer, with the help of the Technical team 
● Establish a successful account management routine. 
● Create, manage and track customer data using online tools 
● Develop and implement a well-planned customer on-boarding 
● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. 
● Closely monitor the assigned Accounts; providing insight to Customers
● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling. 
● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.  
Job posted by
Sonika Sachdeva

Customer Service Executive

at IndiaBizForSale.com (Manali E-Business Pvt. Ltd.)

Founded 2013  •  Product  •  0-20 employees  •  Raised funding
Customer Relationship Management (CRM)
Client Servicing
Customer Support
Communication Skills
icon
Ahmedabad
icon
1 - 3 yrs
icon
₹2L - ₹3L / yr

Job Description

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We are looking for superior communication skills, people’s person and a positive attitude.

 

Responsibilities and Duties

  • Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
  • Aid the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
  • Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time
  • Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)
Job posted by
Bhavin Bhagat

Customer Service Manager - International Logistics

at US Based Retail-tech platform

Agency job
via Unnati
Customer Support
Customer Service
Customer Relationship Management (CRM)
icon
Hyderabad
icon
2 - 5 yrs
icon
₹6L - ₹8L / yr

Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.


The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.

 

As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.


What you will do:


  • Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
  • Achieving a 2 hour response time during business hours
  • Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
  • Retaining star performers
  • Managing out underperformers
  • Managing all the logistics issues and maintaining the SLA
  • Daily reporting on the performance of carrier
  • Scheduling and managing shifts
  • Managing training, invoices and materials for new hires
  • Making recommendations on full-time offers post-training period
  • Monitoring customer and internal customer question queue
  • Answering customer emails a week to maintain a close understanding of customer issues
  • Stepping in as full-time CS representative when needed
  • Responding to escalations across the customer care team with availability at all hours
  • Reporting weekly metrics to management
  • Editing and create macros, tags and rules to improve data capture and response time
  • Liaising with vendors and returns warehouse as needed
  • Creating and executing communication plan during any issue affecting large sets of customers
  • Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact

 

Desired Candidate Profile

What you need to have:

  • BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
  • 3-5+ years of experience as Logistics CSS Manager
  • A focus on execution, problem-solving, improving processes and brand enhancement
  • High curiosity
  • Openness to considering new perspectives    

 

Job posted by
Samta Arora

Sr Executive - Customer Support

at Leading Gaming Company

Agency job
via Unnati
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
Issue resolution
outbound calls
chat support
inbound calls
icon
NCR (Delhi | Gurgaon | Noida)
icon
2 - 4 yrs
icon
₹3L - ₹5L / yr
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Job posted by
Seemi Ejaz

Customer Support executive

at learn4o technology private limited

Founded 2021  •  Services  •  20-100 employees  •  Raised funding
Technical support
Customer Support
Customer Service
Customer Relationship Management (CRM)
Sales
Marketing
icon
Remote only
icon
0 - 1 yrs
icon
₹1L - ₹3L / yr
We are a seed funded, early stage ed-tech startup.

We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people. 

We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.

• If you like solving complex problems

• If you like bubbly environments with electrifying energy

Job Overview :

Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.

If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.

Responsibilities

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Making recordings of all the sales phone calls and sales deals.

• Taking and processing product orders in a professional manner.

• Maintaining the database of the customers on a regular basis.

• Suggesting solutions based on customer’s needs and requirements.

Requirements 

• High school diploma or equivalent.

• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.

• Professional certification sales and marketing will be an advantage.

• Great interpersonal skills.

• Exceptional oral and written communication skills.

• Strong organizational skills.

• Ability to work in a team or individually as and when required.

• Ability to manage and handle multiple tasks.

• Outstanding problem-solving skills.

• Exceptional attention to detail.

• Hard-working individual.

• Good time management abilities.

• Strong decision-making skills.

• Ability to tolerate stress and pressure.
Job posted by
ritika khanchandani

ONN Bikes - Customer Success/Customer Service Intern

at ONN BIKES (Motocruizer Technologies India Pvt. Ltd.)

Founded 2014  •  Products & Services  •  20-100 employees  •  Profitable
Customer Success
Customer Support
icon
Pune
icon
1 - 2 yrs
icon
₹1.8L - ₹2.4L / yr
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.

You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.

The Interesting Challenge :

- Creating value through innovation and reinventing service delivery benchmarks.

- Ensuring "Customer first" always in all the situations.

- Ensure that service is fully operational and processes are running smoothly.

What you'll offer us :

- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.

- Advocate and manage user relationships and engagement

What you will need :

- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.

- Exposure/experience with Auto dealerships will be an added advantage

- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships

- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Job posted by
kavya gupta

Customer Success Team Lead | US Shift | Salesforce

at Screen Magic Mobile Media Pvt. Ltd.

Founded 2008  •  Product  •  100-500 employees  •  Bootstrapped
Salesforce
Customer Success
Salesforce.com
Technical support
Customer Relationship Management (CRM)
Client Servicing
Salesforce Apex
appexchange
icon
Pune
icon
5 - 10 yrs
icon
₹10L - ₹13L / yr

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

  • Very good communication skills
  • Experience of managing customer support team of atleast 10 members for international customers.
  • Good Customer facing skills
  • Good experience of managing teams
  • Good technology background required for understanding complex technology issues.

Responsibilities:

  • Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
  • Keep your team motivated.
  • Keep tab on all issues which are reported by various sources
  • Keep in touch with Product team for new releases and training teams according to their responsibility
  • Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
  • Report to management about customer success reports
  • Invent/discover new channels and method to improve customer success
  • Manage  budgets of Customer support team requirements
  • Take care of hiring and retaining customer support teams
  • Do upkeep of tools used for Customer success such as fresh desk, chat etc.

 

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift

Job posted by
Nikita Bobade

Customer Support Executive

at Onestore India

Founded 2012  •  Products & Services  •  20-100 employees  •  Profitable
Communication Skills
Customer Success
Customer Relationship Management (CRM)
Client Servicing
icon
NCR (Delhi | Gurgaon | Noida)
icon
0 - 3 yrs
icon
₹1L - ₹3L / yr
Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.
Job posted by
Oshin Kakkar

Customer Success Manager

at Wandertrails Services Pvt Ltd

Founded 2016  •  Services  •  20-100 employees  •  Raised funding
Customer Success
Sales
Travel management
Communication Skills
Client Servicing
Lead management
icon
Bengaluru (Bangalore)
icon
1 - 3 yrs
icon
₹2L - ₹6L / yr
JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams)
Job posted by
Vishnu Menon
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Truww?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort