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System integration Jobs in Kochi (Cochin)

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NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Trivandrum, Kochi (Cochin)
10 - 15 yrs
₹20L - ₹35L / yr
Enterprise architecture
TOGAF
Zachman Framework
Cloud architecture
Application & Infrastructure Design
+5 more

Job Title : Enterprise Architect

Experience : 10+ Years

Location : Trivandrum / Kochi

Budget : Up to ₹35 LPA

Notice Period : Immediate to 15 Days


Job Overview :

We’re seeking a seasoned Enterprise Architect with strong experience in the BFSI domain to lead enterprise-wide architecture design and technology strategy. The role involves aligning IT with business goals, designing scalable systems, and driving digital transformation across the organization.


Mandatory Skills :

Enterprise architecture (TOGAF/Zachman), cloud architecture, application & infrastructure design, BFSI domain experience, system integration, stakeholder management, and technical leadership.


Key Responsibilities :

  • Define and execute enterprise architecture strategy, vision, and roadmap.
  • Design architecture across applications, data, infrastructure, and security.
  • Lead technical decisions, architecture reviews, and standardization efforts.
  • Collaborate with business, IT, and vendor teams to ensure aligned solutions.
  • Ensure compliance with security, governance, and regulatory standards.
  • Stay updated on emerging tech and recommend innovations.

Required Skills :

  • Proven experience in enterprise architecture frameworks (TOGAF/Zachman).
  • Strong understanding of cloud, microservices, application development, and data management.
  • Experience in automation, CI/CD, and DevOps practices.
  • Excellent communication, leadership, and stakeholder management skills.
  • Domain expertise in BFSI (Retail/Healthcare is a plus).
  • Certifications like TOGAF, CEH preferred.
Read more
NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Remote, Kochi (Cochin), Trivandrum
8 - 15 yrs
₹10L - ₹24L / yr
skill iconJava
skill iconSpring Boot
skill iconPython
skill iconAngular (2+)
skill iconAmazon Web Services (AWS)
+7 more

Job Title : Technical Architect

Experience : 8 to 12+ Years

Location : Trivandrum / Kochi / Remote

Work Mode : Remote flexibility available

Notice Period : Immediate to max 15 days (30 days with negotiation possible)


Summary :

We are looking for a highly skilled Technical Architect with expertise in Java Full Stack development, cloud architecture, and modern frontend frameworks (Angular). This is a client-facing, hands-on leadership role, ideal for technologists who enjoy designing scalable, high-performance, cloud-native enterprise solutions.


🛠 Key Responsibilities :

  • Architect scalable and high-performance enterprise applications.
  • Hands-on involvement in system design, development, and deployment.
  • Guide and mentor development teams in architecture and best practices.
  • Collaborate with stakeholders and clients to gather and refine requirements.
  • Evaluate tools, processes, and drive strategic technical decisions.
  • Design microservices-based solutions deployed over cloud platforms (AWS/Azure/GCP).

Mandatory Skills :

  • Backend : Java, Spring Boot, Python
  • Frontend : Angular (at least 2 years of recent hands-on experience)
  • Cloud : AWS / Azure / GCP
  • Architecture : Microservices, EAI, MVC, Enterprise Design Patterns
  • Data : SQL / NoSQL, Data Modeling
  • Other : Client handling, team mentoring, strong communication skills

Nice to Have Skills :

  • Mobile technologies (Native / Hybrid / Cross-platform)
  • DevOps & Docker-based deployment
  • Application Security (OWASP, PCI DSS)
  • TOGAF familiarity
  • Test-Driven Development (TDD)
  • Analytics / BI / ML / AI exposure
  • Domain knowledge in Financial Services or Payments
  • 3rd-party integration tools (e.g., MuleSoft, BizTalk)

⚠️ Important Notes :

  • Only candidates from outside Hyderabad/Telangana and non-JNTU graduates will be considered.
  • Candidates must be serving notice or joinable within 30 days.
  • Client-facing experience is mandatory.
  • Java Full Stack candidates are highly preferred.

🧭 Interview Process :

  1. Technical Assessment
  2. Two Rounds – Technical Interviews
  3. Final Round
Read more
IT Service & Consulting

IT Service & Consulting

Agency job
Bengaluru (Bangalore), Kochi (Cochin), Thiruvananthapuram
10 - 15 yrs
₹10L - ₹30L / yr
User Experience (UX) Design

We are seeking an experienced UX Architect to lead the development of end-to-end user experience strategies, design architecture, and usability frameworks for digital products.

 

UX Strategy and Leadership

• Define and implement the UX strategy for complex digital platforms.

• Translate business objectives and user insights into actionable design strategies and measurable outcomes.

• Conduct competitive benchmarking to identify opportunities and set experience standards.

• Define UX success metrics and KPIs to measure usability, engagement, and overall experience quality.

• Integrate UX strategy into Agile workflows to support continuous improvement and rapid iteration. • Establish and maintain accessibility guidelines, ensuring inclusive and compliant designs.

• Lead design critiques, UX reviews, and A/B tests to validate hypotheses and improve user experience.

• Implement UX governance and DesignOps practices to ensure consistency and design quality.

 

Research and User-Centered Design

• Conduct user research, discovery sessions, and usability testing to understand user needs and pain points.

• Perform heuristic evaluations and leverage data analytics, insights, and user feedback to drive design decisions.

• Turn qualitative and quantitative findings into models, personas, task analyses, and measurable KPIs, validating with prototypes of increasing fidelity.

• Develop detailed end-to-end user journey maps and personas to visualize and optimize experiences.

• Define clear information architecture (IA) and navigation models for seamless interaction.

• Design taxonomies, navigation models, and content hierarchies to help users find information and complete tasks across modules.

• Define interaction patterns, states, and flows for multi-step, multi-role scenarios — including edge cases, error handling, and accessible behaviors.

• Map domains, entities, and relationships, aligning UX models to backend structures and constraints while keeping complexity hidden from users.

• Create wireframes, flows, prototypes, and interaction models that align with both user needs and business goals.

• Design for product scalability, flexibility, localization, and long-term usability.

• Plan for scalability, localization, permissions, and large data volumes, ensuring resilience, offline support, and progressive enhancement.

• Embed accessibility standards, regional regulations, and risk controls into complex workflows with sensitive data.

 

UX Documentation

• Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design guidelines.

• Develop and maintain architecture documentation that aligns UX with product, engineering, and compliance requirements.

 • Ensure UX-design intent is accurately implemented during UI-design and development through close collaboration with teams.

 

Collaboration and Communication

• Facilitate stakeholder workshops to align teams on UX goals, insights, and priorities.

• Write and present architecture documentation to align product, engineering, data, and compliance requirements.

 • Communicate UX vision, strategy, and design rationale effectively to leadership and crossfunctional teams.

• Work closely with product managers, developers, and business stakeholders to ensure cohesive and user-first outcomes.

• Review design deliverables and promote UX best practices across teams.

 

Mentorship and Continuous Learning

 • Mentor and guide designers to enhance their strategic thinking, design process, and creative problem-solving skills.

• Stay informed about emerging UX trends, tools, and technologies to continuously advance design capabilities.

 

Required Skills & Experience

 • Experience in effectively interacting with customer managers and stakeholders to understand their needs, build strong relationships, and collaborate on solutions.

• Strong communication skills with the ability to communicate and demonstrate the value and rationale for own design decisions to business and technology partners.

• Experience in managing small to medium-sized teams, including overseeing daily operations, delegating tasks, providing training and support, and ensuring team objectives are met efficiently and effectively. Strong expertise in wireframing and prototyping tools.

• Solid understanding of UX-research, UX-design, and accessibility (WCAG).

• Strong analytical and conceptual thinking skills to translate data into actionable design solutions.

• Multi-tasking skills, ability to work under pressure, and prioritize with minimal supervision.

• Team player with the ability to work with cross-functional teams

• Attention to detail and an open mind to feedback


Read more
Adesso

Adesso

Agency job
via HashRoot by Maheswari M
Remote, Pune, Chennai, Kochi (Cochin)
5 - 7 yrs
₹5L - ₹22L / yr
Angular 18
skill iconSpring Boot
Java17
Maven
skill iconGitHub
+4 more

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

Read more
Mitsogo Inc
Agency job
via Exceliq solutions by Rohitt shrivasttava
Chennai, Kochi (Cochin)
3 - 8 yrs
₹10L - ₹20L / yr
Marketing
Field marketing
B2B Marketing
Hubspot
Salesforce

As the Field Marketing Manager, you will be responsible for developing and executing marketing campaigns and programs to support the sales team in driving revenue growth in targeted geographic regions. You will work closely with sales, product, and marketing teams to plan and execute regional marketing programs that generate demand and increase brand awareness.

 

Roles and Responsibilities:

  • Planned, create, and execute marketing campaigns and programs that align with the sales team’s objectives and drive revenue growth in specific geographic regions.
  • Collaborate closely with the sales team to understand their needs and develop marketing strategies and materials that support their efforts in generating leads, nurturing prospects, and closing deals.
  • Conduct thorough research and analysis to identify key market segments, customer profiles, and regional trends. Use this information to develop regional marketing plans and initiatives that effectively reach the target audience and drive demand.
  • Work with the marketing team to ensure consistent brand messaging and positioning in all regional marketing efforts. Collaborate on the development of marketing materials, including digital content, advertisements, event materials, and social media campaigns, to enhance brand awareness and build a strong market presence.
  • Planned, coordinate, and execute regional events, trade shows, and conferences to generate leads and increase brand visibility. This includes managing logistics, coordinating with vendors and partners, developing event messaging and materials, and tracking event performance.

 

Requirements:

  • Bachelor’s degree in marketing, business, or a related field.
  • 5+ years of experience in field marketing or a related role, preferably in the technology industry.
  • Proven track record of creating and executing successful field marketing programs and campaigns.
  • Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
  • Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Experience with marketing automation platforms, such as Hubspot or Marketo, and CRM systems, such as Salesforce.



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Lasper Technologies Pvt Ltd

at Lasper Technologies Pvt Ltd

1 video
1 recruiter
Abdul Salah
Posted by Abdul Salah
Kochi (Cochin)
3 - 6 yrs
₹9L - ₹14L / yr
skill iconRuby on Rails (ROR)
skill iconAmazon Web Services (AWS)
skill iconRuby
skill iconPostgreSQL
WebSocket
+1 more

Hey there! We are seeking a highly skilled and passionate Ruby on Rails developer to join our team. As a key member of our development team, you will be responsible for enhancing our product offerings and ensuring smooth operations and scalability of our existing infrastructure. If you have a strong foundation in RoR development, possess a knack for writing clean code, and are excited about building and scaling innovative products, we would love to hear from you.


To provide you with a brief overview of the job role, we are sharing the specific requirements that we expect from you. Please have a look:


Requirements:

  • Proven experience working as a Ruby on Rails developer in a production environment.
  • Strong knowledge of Ruby, Ruby on Rails framework, and PostgreSQL.
  • Extensive experience with hosting and maintaining production applications on AWS, Google Cloud Platform (GCP) services.
  • Solid understanding of real-time communication and experience with socket programming.
  • Experience in implementing AI in real-world applications is a solid plus.
  • Experience in front-end technologies, particularly Vue.js would be a plus
  • Strong problem-solving skills and ability to analyze and debug complex issues.
  • Experience leading a development team or mentoring junior developers.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
  • Self-motivated and able to work independently with minimal supervision.


Responsibilities:

  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Architect and implement scalable solutions using RoR, PostgreSQL, and AWS.
  • Develop and maintain APIs, web services, and integrations with various third-party systems.
  • Lead and collaborate with a team of developers to design, develop, and maintain high-quality scalable applications.
  • Recruit and provide technical leadership and guidance to developers.
  • Optimise and ensure the reliability of the backend infrastructure.
  • Optimise application performance and ensure the scalability and security of the software.
  • Stay up-to-date and passionate about the latest technologies, trends, and best practices in software development.
  • Optimize the monthly spending on cloud infrastructure.



About Foaps:

We are an innovative startup empowering restaurants to excel in the online food delivery business. Our platform aggregates all online food delivery orders into a single consolidated dashboard, improving the efficiency of order management and aiding restaurant growth. With a strong presence in the Indian market and partnerships with major delivery services like Zomato, Swiggy, Dunzo, Thrive, and magicpin, we are making a significant impact in the restaurant industry. Backed by flat6labs Bahrain, our mission is to revolutionize how restaurants conduct their online food delivery business.


For more details visit our website www.foaps.co


Why Join Foaps?:

At Foaps, we offer compelling reasons for you to join our team:


  • Collaborate directly with the founders: As a part of our team, you'll have the opportunity to work closely with the founders and actively participate in the decision-making processes of our early-stage startup. Your contributions will have a direct impact on shaping the direction and success of our business.


  • Stock options: We believe in recognizing and rewarding the hard work and dedication of our team members. As a valued team member, you will be eligible for stock options based on your performance and contributions. This allows you to share in the growth and success of the company.


  • Performance-based salary increments: We value your efforts and believe in fostering a culture of growth. Individuals’ performance, dedication, contribution, and achievements will be acknowledged and rewarded accordingly.


  • Team-oriented environment: At Foaps, we prioritize collaboration and teamwork. Our company culture is not based on hierarchy but rather on creating an environment that fits the needs and strengths of our team. We foster a supportive and inclusive atmosphere where everyone's voice is heard and contributions are valued.


  • Make a difference in the Restaurant industry: Foaps is revolutionizing the online food delivery business, making it easier for restaurants to do online delivery business. By joining our team, you'll have the opportunity to contribute to this transformation and play a vital role in shaping the future of the restaurant industry.


Interested? Join us and become a vital part of our startup journey. Together, we'll build an exciting future and make a real impact.

Read more
Club Mahindra

Club Mahindra

Agency job
via Prathigna HR Solutions by Akshay KC
Kochi (Cochin)
1 - 4 yrs
₹3L - ₹4.5L / yr
Sales
Sales strategy
Business Development
Communication Skills
Effective communication

Sales Officer Responsibilities:


  • Calling potential customers to explain company products and encourage purchases.
  • Answering customers' questions and escalating complex issues to the relevant departments as needed.
  • Developing in-depth knowledge of company products.
  • Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
  • Collaborating with the marketing department to ensure that the company is reaching its target audience.
  • Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
  • Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
  • Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
Read more
NOTETECH SOFTWARE

at NOTETECH SOFTWARE

2 recruiters
thomas jordy
Posted by thomas jordy
Kochi (Cochin), Kottayam, Thrissur, Idukki, Palakkad, wayanad, Pathanamthitta, Alappuzha
5 - 8 yrs
₹5L - ₹15L / yr
skill icon.NET
Core Data
skill iconC#
skill iconHTML/CSS
skill iconBootstrap
+6 more
Our requirements:( vacancy: 4)
Location: Candidates from Kerala only
  •  DOT NETCore,.NET, C#,NET Core, http://asp.net/" target="_blank">ASP.NET Core Rest API, Odata,
  • Blazor, HTML, CSS, Bootstrap, JavaScript,
  • Development of Docker container-based microservices,
  • Azure SaaS Services (Azure Service Bus, Azure Kubernetes Services, CosmosDB, Cognitive Services, Redis),
  • Azure DevOps (ALM Platform),
  • CI/CD delivery via Azure Pipelines,
  • MS-SQL (T-SQL) and No-SQL databases (MongoDB),
  • Object-Oriented Programming Principles, SOLID, Design patterns
  • Good communication skill
Read more
Dazeworks

at Dazeworks

4 recruiters
Jyoti Gupta
Posted by Jyoti Gupta
Remote, Bengaluru (Bangalore), Pune, Hyderabad, Kochi (Cochin)
4 - 7 yrs
₹10L - ₹15L / yr
Salesforce
Salesforce Lightning
Salesforce Apex
Salesforce.com
Salesforce Visualforce
Please find the company details below and the attached profile.Company Profile:- www.http://dazeworks.com/" target="_blank">dazeworks.com
Dazeworks is a Platinum Consulting Partner with Salesforce offering development, implementation, or expert architectural guidance. Our areas of expertise include http://force.com/" target="_blank">Force.com services such as app development, integration with http://salesforce.com/" target="_blank">Salesforce.com, and migration to http://force.com/" target="_blank">Force.com Our team has a total of 9 MVPs spread out across 9 global locations - the largest network of MVPs under one organizational umbrella.
Headquartered in Kochi, India, Dazeworks has 9 office locations in India, Sri Lanka, the US, the UK, Canada, and the Middle East. There are additional resources through our 9 US and 3 India offices of our parent company iLink Digital.Your job responsibilities include
·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.
·         Communicating with end-users to fully understand client expectations.
·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.
·         Managing technical delivery of integrations and custom extensions.
·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform
· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.
Who you are
·         3+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.
·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
·         Solid experience in Lightning component development and Salesforce customization.
·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform
·         Minimum of 6 months Lightning Component development experience.
·         Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
·         Minimum of 6 months experience with Lightning Design System framework.
·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)
·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable
·         Strong knowledge of Agile methodology
·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
·         Experience in SFDC customization, integration, and administration
·         The ability to lead workshops and provide direction to your team members
·         Excellent communication and presentation skills
Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.
Awaiting your response with an updated CV.

Thank You!
Read more
Torre Capital

at Torre Capital

4 recruiters
Torre capital
Posted by Torre capital
Remote, Mumbai, Navi Mumbai, Pune, Bengaluru (Bangalore), Kochi (Cochin), Hyderabad, Visakhapatnam, Kolkata, NCR (Delhi | Gurgaon | Noida), Chennai, Surat, Rajkot, Ahmedabad, Chandigarh, Jaipur
2 - 7 yrs
Best in industry
Financial services
Financial services sales
Wealth Manager
Sales
Private equity
+4 more

About the Company:
Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.

Role:

Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager. 

 

Experience:

Candidates  with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs 

Location:

Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag


Role Description:

  • You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors.
  • Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration
  • Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy.
  • Maintaining and deepening relationships with existing partners.
  • Conceptualizing and leading initiatives that give way to potential new revenue channels.
  • Developing metrics to measure ROI from the synergies forged.
  • Liaising with cross functional teams to create successful outcomes for both the business and its partners.

 

Qualifications:

  • You have a Masters in Business Administration or related discipline from a top tier college or university
  • You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles.
  • You are aware of & are intersted  in the FinTech ecosystem.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have a proven track record of meeting/exceeding your targets in your previous roles.
  • You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.

 

What We Offer:
To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.

 

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They are a global technology services firm. (AS1)

They are a global technology services firm. (AS1)

Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore), Chennai, Kochi (Cochin), Hyderabad
4 - 7 yrs
₹12L - ₹18L / yr
Account Management
Account Manager
Client Servicing
Business management
Client Relationship
+1 more
  • Should have experience in both sales (hunting) and Account Management (Farming)
  • Should have a track record of managing an account for more than 4-7 years with the growth record
  • Should possess excellent oral and written communication skills
  • Should be willing to have short trips to US / UK for 4 - 7 times a year
  • Should have a very good understanding of Technology services
  • Should have managed multiple customers/clients
  • Exposure to project/ program management would be desirable

Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned accounts.
  • Build a deep understanding of the assigned account's business and identify potential opportunities.
  • Build the pipeline for the existing and new services.
  • Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
  • Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Responsible for Customer Satisfaction and work with the counterpart on the delivery side
  • Own the account and perform the Account Analytics to be able to create growth
  • Make sure the CRM is up to date.
  • Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
  • Own the contract process with all the accounts
  • Ensure the client has the complete visibility of all the Aspire services with periodic updates
  • Meets assigned targets for profitability and strategic objectives in assigned accounts.
  • Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

  • Achieves assigned targets in the designated accounts.
  • Meets assigned expectations for profitability.
  • Ensure the collections are done on time (DSO is a metric)
  • Achieves strategic customer objectives defined by company management.
  • Completes strategic customer account plans that meet company standards.
  • Work timing would be aligned to the respective geography.


Key communication points:

  • Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
  • Customer Side: CXO, VPs, Product Managers
  • Maintains high customer satisfaction ratings (CSAT) that meet company expectations.



 

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