11+ Operations support system Jobs in Delhi, NCR and Gurgaon | Operations support system Job openings in Delhi, NCR and Gurgaon

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

About the role

We are looking for a person who has an understanding of various destinations and tour sales

packages. We are seeking a dynamic and results-oriented Holiday Domestic and International

Sales professional to drive revenue growth and customer satisfaction during peak holiday

seasons. This role will involve managing and executing sales strategies for both domestic and

international markets, focusing on maximizing sales opportunities and exceeding targets.

Roles & Responsibilities

1. Actively engage with customers to understand their needs and preferences, providing exceptional

customer service.

2.Utilize effective sales techniques, including product demonstrations, presentations, and

negotiations, to close deals

3.Develop and implement comprehensive sales strategies for the holiday season, aligned with

overall business objectives.

4. Identify target markets, analyse market trends, and develop tailored sales approaches to maximize

revenue potential.

5. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.

6.Provide exceptional customer service throughout the sales process and post-booking.

7.Build and maintain strong customer relationships.

Product Knowledge & Market Awareness:

1. Maintain a comprehensive understanding of our domestic and international holiday

packages, including destinations, accommodations, and activities.

2. Stay updated on travel industry trends, competitor offerings, and destination information.

3. Participate in training sessions and product presentations to enhance product knowledge.

Administrative & Reporting:

1. Accurately record and manage customer information and sales data in our CRM system.

2. Prepare and process booking confirmations, invoices, and other relevant documents.

3. Provide regular sales reports and updates to the sales manager.

4. Handle customer feedback and resolve any issues or complaints in a timely and professional

manner.

5. Coordinate with operations and other departments to ensure smooth travel arrangements.

Targeting and lead generation:

1. Utilize social media and other digital tools to generate leads.

2. Attending travel fairs and other events to promote products.

3. Work with marketing team on promotions and campaigns.

Requirements:

 Bachelor’s degree in travel related domain

 Candidate should have knowledge of travel industry

 Excellent business development and client acquisition skills

 Exceptional negotiation and closing skills

 Proficiency in maintaining databases and preparing reports

 Strong interpersonal and communication skills, with the ability to build relations with clients

Job Title: Junior Web Developer (PHP)

Company: Weber Services

Location: Sector 62, Noida, Uttar Pradesh

Experience Required: 6Months to 1 year

Job Summary:

We are seeking a motivated Junior Web Developer with 6 months to 1 year of experience in PHP development. The ideal candidate should have a foundational understanding of web-based project development and a willingness to grow in a fast-paced, team-oriented environment.

Key Responsibilities:

• Assist in designing and developing dynamic web applications using PHP
• Support senior developers in maintaining high-quality, efficient, and well-documented code
• Collaborate with team members to understand and implement project requirements
• Work on the integration of third-party services such as social networks and payment gateways
• Assist with database queries, normalization, and basic data modeling
• Debug and troubleshoot common issues under the guidance of senior developers

Requirements:

• 6 months to 1 year of hands-on experience in PHP-based development
• Familiarity with at least one PHP framework (e.g., Laravel, WordPress, CodeIgniter)
• Basic knowledge of OOP concepts, MVC architecture, and RESTful web services
• Exposure to front-end technologies like HTML, CSS, JavaScript, jQuery, or Ajax
• Understanding of MySQL or other SQL-based databases
• Enthusiastic learner with a passion for building scalable web applications

Good to Have (Not Mandatory):

• Experience working on CMS platforms like WordPress or Joomla
• Exposure to tools like Git or any version control system
• Familiarity with integrating APIs (Social login, Payment gateways, etc.)

We are looking for a highly skilled Backend Developer with expertise in Core Java, Java 8, and Data Structures. The ideal candidate should have experience in Spring Boot, JPA/Hibernate, and Microservices architecture. If you are passionate about backend development and want to work in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Develop and maintain backend applications using Core Java and Java 8.
• Design and implement RESTful and SOAP web services.
• Work with Spring Framework, Spring Boot, and JPA/Hibernate for backend development.
• Build and optimize microservices-based architectures.
• Manage databases such as PostgreSQL, MySQL, or Oracle.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Write clean, efficient, and scalable code while following best practices.
• 
  

Requirements:

✅ Strong hands-on experience in Java (Core Java, Java 8) and Data Structures.

✅ Proficiency in Spring, Spring Boot, JPA/Hibernate.

✅ Experience in developing and consuming RESTful & SOAP APIs.

✅ Knowledge of Microservices architecture and best practices.

✅ Database expertise in PostgreSQL, MySQL, or Oracle.

✅ Excellent verbal and written communication skills.

Nice to Have:

• Experience with Docker/Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms (AWS, GCP, or Azure).

Job Description of Digital Marketing lead 

• Complete Management of Client’s Digital Portfolio with an ability to derive relevant data from campaigns & suggest insights on same.
• Must have experience in D2C & B2C campaigns with an ability to scale ROI. 
• An skilled leader who can lead a team of digital executives, web developers, web designers, content writers etc. 
• Must have a working knowledge of SEMrush, Ahrens, Google Analytics & similar industry-relevant tools. 
• Should be updated on the l atest OTT mediums available in the market.
• Must know & able to operate in an office suite i.e., Word, Excel & PowerPoint. 
• Good Written & Oral Communication with presentational skills to cater for clients across categories. 
• Have to manage Agency's own Digital & Social channels & devise a strategy to capture leads digitally of prospective clients.

What will you do?

• Act as senior level escalation point for technical remediation of incidents and service requests.
• Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
• Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
• Test upgrades and patches from development team prior to client rollout
• Document the Interface testing and other details, update and complete all handovers.
• Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

Technical Competencies you’ll possess:

• Strong Linux and Windows Administration skills
• In depth knowledge of the windows servers & Linux servers.
• Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
• Working knowledge of interfaces and integrations of systems.
• Enhanced troubleshooting skills.
• Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

• Hiring, developing and managing the creative team
• Keeping abreast with current trends, job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Making sure all Visual Management activities are executed and implemented as per the plan and budgets allocated
• Planning, and designing overall user flow & user experience (UX) for e-store/ mobile app to ensure its creative, innovative and user-friendly
• Creating appealing and eye-catching visual displays
• Developing visual design and strategies for new collection/category/ product launch
• Developing visual strategies for the display of products on the e-store in a way that will enhance the overall user experience (UX)
• Brainstorming the e-store & Mobile App theme, design ideas, content etc with senior management
• Making detailed guidelines document to develop the User Interface (UI) for new developments and amendments
• Providing instructions and working closely with Graphic Designer for making UI designs and creatives
• Improving social reach & ad engagement and conversion rate.
• Managing the processes related to video shoots, product shoots, lifestyle shoots etc for social media and websites
• Setting up and streamlining process for product and marketing designs to result in an overall performance improvement of the team

What you need to have:

*Must Have Experience in IT service (web development) based industry*

Responsibilities:

• Research industry-related topics
• Write clear marketing copy to promote our services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements

• Proven 2-4 years’ work experience as a Content Writer, Copywriter or similar role
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Graduation / Masters in Marketing, English, Journalism or related field