11+ Operations support system Jobs in Delhi, NCR and Gurgaon | Operations support system Job openings in Delhi, NCR and Gurgaon

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Job Overview:

We are seeking a dynamic and results-driven Software Sales Executive to join our growing sales team. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, and driving the sales of our software products. If you have a passion for technology and sales, and you're motivated to achieve targets, we’d love to have you on board!

Key Responsibilities:

• Lead Generation & Prospecting: Identify and approach potential clients to generate leads through various channels such as cold calls, emails, networking, and referrals.
• Product Demonstrations: Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our software solutions.
• Sales Cycle Management: Handle the entire sales cycle from initial contact, qualification, and proposal to negotiation and closing.
• Client Relationship Management: Develop and maintain strong, long-lasting client relationships to foster repeat business and referrals.
• Market Research: Keep up-to-date with industry trends, competitor products, and market demands to effectively position our software solutions.
• Sales Reporting: Track sales progress, update CRM tools, and report on sales performance and forecasts.
• Customer Support: Collaborate with customer support teams to ensure smooth onboarding and post-sales service for clients.

Key Requirements:

• Experience: 2+ years of proven sales experience in the Software or IT industry.
• Knowledge: Strong understanding of CRM systems, software sales processes, and SaaS (Software as a Service) models.
• Skills:
• Excellent communication, presentation, and negotiation skills.
• Ability to understand customer needs and tailor software solutions to meet those needs.
• Self-motivated with a strong drive to achieve sales targets.
• Ability to work both independently and as part of a team.
• Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field

Who we are looking for :

We are looking for a Software Engineering Manager with experience with back-end and/or front-end (MEAN or MERN Stack) teams.

Role and Responsibilities:

- Strong proficiency in Javascript

- Experience on UI framework (Angular, React) and/or knowledge of Node.js and frameworks available for it such as Express, socket.io etc. depending on your technology stack

- Experience in working with teams to integrate APIs

- Translate designs and wireframes into high-quality code

- Building reusable components and libraries for future use

- Optimize application for optimal performance and scalability

- Proficient understanding of code versioning tools, such as Git

- Good with agile development practices such as continuous integration and deployment

- Implementing automated testing platforms and unit tests

Qualifications:

- Minimum BTech/BE or MCA required

- Experience working in a tech lead.

- Excellent communication and organization skills

About the Company:

ConveGenius is a leading Conversational AI company that is democratising educational and knowledge services for the mass market. Their knowledge bots have 35M users today. ConveGenius is building an omniverse on Conversational AI for the developer ecosystem to build together. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for detail and being proud of produced code is the must-have attributes for this job.

About the role: 

At ConveGenius, we are committed to creating an inclusive and collaborative work environment that fosters creativity and innovation. Join our AI Team as Senior AI Engineer with the focus on development of cutting-edge technologies, making a real life difference in the lives of millions of users. You will be involved in a wide range of projects, from designing and building AI capabilities for our swiftchat platform, and analysing large conversation datasets. Innovative nature and proactive involvement in the product is taken very seriously at Convegenius, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Responsibilities:

• Develop and implement state-of-the-art NLP, Computer Vision, Speech techniques.
• Collaborate with other AI researchers to develop innovative AI solutions and services to be used to improve our platform capabilities.
• Mentor and lead the experiments with other team members.
• Conduct research and experiments in deep learning, machine learning, and related fields to support the development of AI techniques.

Qualifications:

• Bachelor's or master's degree in Computer Science, Engineering, or a related field with experience in machine learning and data analysis.
• 2-4 years of industry experience in machine learning, with a strong focus on NLP and Computer Vision.
• Hands-on experience of ML model development and deploying.
• Experience working with training and fine-tuning LLM is a plus.
• Experience in audio/speech technologies is a plus.
• Strong programming skills in Python, node.js or other relevant programming languages.
• Familiarity with machine learning libraries, such as TensorFlow, Keras, PyTorch, scikit-learn, Conversational frameworks like Rasa, DialogFlow, Lex, etc.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• Self-starter with the ability to work independently and in a team environment.

A full-stack developer is a versatile professional who has expertise in both front-end and back-end web development. They are responsible for building and maintaining all aspects of a web application or software product. Here are some key roles and responsibilities typically associated with full-stack developers:

1. Front-end Development:

• User Interface (UI) Design: Designing the user interface of web applications to ensure they are visually appealing and user-friendly.
• HTML/CSS: Creating the structure and styling of web pages using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets).
• JavaScript: Writing client-side code to add interactivity and functionality to web applications. Knowledge of popular JavaScript frameworks and libraries like React, Angular, or Vue.js is often required.

1. Back-end Development:

• Server-side Programming: Developing server-side logic and APIs (Application Programming Interfaces) using programming languages like Python, Java, Ruby, Node.Js(Node), or React Js(React).
• Database Management: Designing and managing databases, including creating schemas, writing SQL queries, and using database management systems like MSSQL, PostgreSQL, MongoDB, or SQL Server.
• Server Configuration: Setting up and configuring web servers, such as Apache, Nginx, or IIS, and deploying applications.

1. Integration and APIs:

• Building and integrating third-party APIs and services into web applications.
• Developing RESTful or GraphQL APIs to allow communication between the front-end and back-end components.

1. Version Control:

• Using version control systems like Git to track changes in code and collaborate with other developers.

1. Security:

• Ensuring the security of web applications by implementing authentication, authorization, and other security measures.
• Protecting against common web vulnerabilities like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

1. Testing and Debugging:

• Writing unit tests, integration tests, and performing debugging to ensure the reliability and quality of the code.

1. Deployment and DevOps:

• Deploying web applications to production servers and managing the deployment process.
• Familiarity with DevOps practices, including continuous integration and continuous delivery (CI/CD), is often beneficial.

1. Performance Optimization:

• Identifying and addressing performance bottlenecks in web applications to ensure optimal speed and responsiveness.

1. Collaboration:

• Collaborating with designers, product managers, and other team members to understand project requirements and deliver functional solutions.

1. Maintenance and Updates:

• Regularly updating and maintaining web applications to ensure they remain compatible with evolving technologies and security standards.

1. Documentation:

• Creating documentation for code, APIs, and system architecture to facilitate future development and troubleshooting.

1. Problem Solving:

• Full-stack developers need strong problem-solving skills to diagnose issues, implement solutions, and adapt to evolving project requirements.

1. Continuous Learning:

• Staying updated with the latest web development trends, tools, and technologies to enhance skills and deliver cutting-edge solutions.

Full-stack developers play a crucial role in the development lifecycle of web applications, from conceptualization and design to deployment and ongoing maintenance. Their ability to work on both front-end and back-end components makes them valuable assets in web development teams.

Experience: 1-2 yrs
Location: Technopolis IT Hub, Noida Sec-62
Salary: Negotiable as per last CTC

Job Description

• Experience of designing and developing mobile applications for Apple’s iOS platform.
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principals and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Knowledge of third-party libraries.
• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration.
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.
• Knack for benchmarking and optimization.

Requirements

• Degree in Software Development, Computer Science, or similar.
• Excellent communication skills for domestic and international client-interaction.
• Top-notch teamwork and ability to manage workload with minimal supervision.
• At least five published iOS Applications
• Unwavering curiosity.