11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Qualifications & Requirements:

• 4+ years of experience in C++ application development.
• Hands-on experience with C++11 or above.
• Strong knowledge of object-oriented programming and software design.
• Deep understanding of STL, multi-threading, socket programming, and data structures.
• Solid grasp of Linux development and debugging techniques.
• Proficient in using GCC, GDB, and Makefile.
• Familiarity with Valgrind and similar analysis tools.
• Experience with version control tools like Git.
• Experience writing and maintaining automated tests.
• Experience in capital markets/trading domain is a plus.

Skills:

• Strong problem-solving and analytical thinking.
• Clear and effective communication.
• Self-driven with the ability to work independently.
• Passionate about high-quality software and strong engineering practices.
• Comfortable working in a fast-paced, collaborative environment.

Strong Product UI heavy Designer Profile

Mandatory (Experience 1): Must have a minimum of 2+ years of design experience, with a strong focus on UI-intensive work

Mandatory (Experience 2): Must have hands-on experience delivering end-to-end designs independently from wireframes and user flows through to final Figma handoff

Mandatory (Experience 3): Must have experience with delivering both web and mobile designs

Mandatory (Tools): Must have strong working proficiency in Figma, Adobe, Photoshop etc

Mandatory (Skill): Must have solid experience creating wireframes, prototypes, user flows, sitemaps, and process flows for web and mobile responsive platforms

Mandatory (Portfolio): Portfolio should be UI-heavy, with clear evidence of high-fidelity designs, visual craftsmanship, and end-to-end screen design

Mandatory (Company Type): Product companies or if candidate form services/design consultancies with worked on B2B SaaS projects/clients

Mandatory (Location): Must be comfortable working across two office locations (MG Road and HSR) in Bangalore

Required Skills:

● 6+ years of experience with hybrid data environments that leverage both distributed and relational database technologies to support analytics services (Oracle, IMB DB2, GCP)

● Solid understanding of data warehousing principles, architecture, and its implementation in complex environments.

● Good experience in OLTP and OLAP systems

● Excellent Data Analysis skills

● Good understanding of one or more ETL tools and data ingestion frameworks.

● Experience as a designer of complex Dimensional data models for analytics services

● Experience with various testing methodologies and user acceptance testing.

● Experience on one or more cloud platforms (e.g. AWS, Azure, GCP) ● Understanding of Data Quality and Data Governance

● Understanding of Industry Data Models

● Experience in leading the large teams

● Experience with processing large datasets from multiple sources.

● Ability to operate effectively and independently in a dynamic, fluid environment.

● Good understanding of agile methodology

● Strong verbal and written communications skills with experience in relating complex concepts to non-technical users.

● Demonstrated ability to exchange ideas and convey complex information clearly and concisely

● Proven ability to lead and drive projects and assignments to completion

● Exposure to Data Modeling Tools

○ ERwin ○ Power Designer ○ Business Glossary ○ ER/Studio ○ Enterprise Architect, ○ MagicDraw

Position - Senior Business Analyst

Experience Required: 8+ Years

Role Overview

We are looking for an experienced Senior Business Analyst with strong expertise in the Funds domain (Asset Management / Fund Accounting / Private Equity / Hedge Funds). The ideal candidate will have hands-on experience across the investment lifecycle, NAV calculation, and fund operations, and will work closely with stakeholders, product teams, and technology teams to deliver scalable solutions for fund accounting and investment management platforms. This role requires a strong blend of domain knowledge, business analysis skills, and system implementation experience.

Key Responsibilities

• Gather, analyze, and document business and functional requirements related to fund accounting and investment operations
• Collaborate with Front Office, Middle Office, Back Office, and technology teams
• Translate business requirements into BRDs, FSDs, user stories, and data mapping documents
• Perform gap analysis, impact analysis, and support solution design for fund platforms
• Work across the end-to-end investment lifecycle: trade capture → settlement → reconciliation → NAV → reporting
• Participate in UAT planning, execution, defect tracking, and stakeholder sign-offs
• Support system implementations, upgrades, or migrations (e.g., fund accounting platforms)
• Drive process improvements, automation, and control enhancements in fund operations
• Ensure compliance with regulatory and financial reporting requirements
• Communicate effectively with global stakeholders and clients

Required Skills & Qualifications

• 8+ years of experience as a Business Analyst in Asset Management / Fund Accounting / Capital Markets domain
• Strong understanding of:
• Fund Accounting & NAV calculation
• Hedge Funds / Mutual Funds / Private Equity structures
• Trade lifecycle and investment operations
• Hands-on experience in:
• Requirement gathering, BRD / FSD documentation
• UAT coordination and stakeholder management
• Agile/Scrum methodologies (JIRA, Confluence, Azure DevOps)
• Strong analytical, problem-solving, and communication skills
• Experience working with global clients / stakeholders

Good to Have

• Experience with fund accounting platforms such as:
• Investran, Multifonds, Eagle, SimCorp, Aladdin, Geneva, Neoxam
• Knowledge of:
• Private Equity concepts (Waterfall, Capital Calls, Carried Interest, LPA)
• Financial instruments (Equities, Fixed Income, Derivatives)
• Reconciliation, corporate actions, pricing
• Exposure to data analysis tools (SQL, Power BI, Tableau)
• Experience in system implementations, data migration, or transformation programs

Key Competencies

• Strong domain expertise in funds and investment management
• Ability to translate complex financial requirements into clear functional solutions
• Excellent stakeholder management and communication skills
• High attention to detail and ownership mindset
• Ability to manage multiple priorities in a fast-paced environment

As a Tech Lead I (Backend) at Gocomet, you will be pivotal in driving backend development initiatives. Your role will involve leading the design and implementation of robust backend systems, ensuring high performance and responsiveness to requests from the front-end.

You will work closely with other team leads and departments to define and meet the technical and business requirements.

Roles and Responsibilities:

• Backend vision & ownership: Architect and implement scalable and efficient backend solutions, contributing significantly to the design and overall architecture, keeping in mind a long term vision of the product & scale.
• Optimize Performance: Focus on optimizing the application for maximum speed and scalability, including database optimization, effective caching strategies, improving code health, code design & refactoring, etc.
• Technical Innovation: Suggest innovative solutions wherever required for problems related to new product requirements & scale related issues. Stay abreast of emerging backend technologies and trends, advocating and leading the adoption of technologies that will give a competitive edge to our products.
• Mentor and Guide: Provide mentorship and guidance to backend development team members, ensuring the dissemination of best practices and efficient use of technology stacks. Take ownership of hiring & building a high quality backend team.
• Quality Assurance: Uphold high standards in code quality, including rigorous code review processes, and ensure adherence to industry best practices in backend development.

Experience & Skills:

• Backend Expertise: 4-6 years of experience in backend development, with a deep understanding of server-side logic, architecture design & handling scalability issues.
• Cloud & DevOps exposure: Experience with Cloud (GCP or AWS) with a deep understanding of different services, resources utilisations, CI/CD pipelines, Observability tools (Sentry, New Relic / Datadog, etc.) and an ability to debug infra related issues.
• Strong Technical Skills: Strong expertise in a Backend development framework (preferably Ruby on Rails but not mandatory), SQL & NoSQL database technologies.

(like Postgresql and MongoDB), Caching (Redis), Async job frameworks (like Sidekiq), etc.

• Problem-Solving Ability: Strong analytical and problem-solving skills, research ability with a proven track record of delivering high-quality software solutions.
• Leadership Skills: Demonstrated experience in mentoring backend development teams and taking complete tech ownership.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical challenges and solutions to both technical and non-technical team members.
• Continuous Learning: A commitment to continuous learning and staying current with the latest backend development trends and technologies.

Benefits:

• Collaborative and innovative work environment.
• Dynamic & high-performing team that thrives in a fast-paced environment.
• Opportunities for professional growth and development.
• Cutting-edge technology stack and tools.
• Make a significant impact on our products and the user experience.
• Join a team of passionate, creative, and driven individuals.
• 5 Days working.
• Flexible Working Hours.
• Experience good work culture with regular fun activities.
• Health medical insurance coverage with Family, etc.

Job Location: Bangalore

Why Gocomet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to Know more about us:

https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA

About Us:

Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We work with clients such as PayU, Arbor and Hitachi and are backed by Sequoia, Barclays, Techstars, and Better Capital.

Responsibilities:

• You will be responsible for overseeing the development of Docsumo React webapp.
• You will be working closely with the founders and lead the frontend development
• Serve as a thought leader and mentor on technical, architectural, design and related issues
• You will be responsible to provide oversight, accountability, and leadership for technical decisions.
• You will be designing and building modules in React within the Docsumo webapp.
• Own and Implement the features using the technology stack that we have in place while bringing in flavours of latest but proven trends and methods
• Contribute to Product and Design ideas and Implement them as your own product. We value everyone’s inputs
• Work with our hiring team to hire amazing engineers who will expand the Docsumo culture and product

Skills:

• At least 6+ years years experience building React webapps
• Excellent command over React, redux, javascripts, HTML5 and CSS
• Provided effective team management and mentoring for over 3+ years to foster professional growth and drive team success
• Demonstrated ability to build 0-1 product from using React.
• Demonstrated ability of managing frontend engineers
• Proven skills in developing a production level end to end UI application on their own
• Familiarity with Version Control tools, deployment, cloud services and CI/CD
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Comfortable working in an Agile work environment with an incredibly fast pace and a large degree of independence.

Benefits:

• Enjoy the flexibility of a hybrid working model, allowing for a balanced work-life integration.
• Access comprehensive insurance coverage to safeguard your health and well-being.
• Participate in our stock options program to share in the company's success and future growth.

• 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors. 
• 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka 

• Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features 

•  5+ years of experience developing web applications using J2EE.
•  5+ years of experience in Spring Boot.
•  Good knowledge of MicroServices.
•  Experience working with tools like Git, Maven.
•  Expertise developing enterprise-level web applications and RESTful APIs using MicroServices, with demonstrable production-scale experience.
•  Working experience in Industry Standard protocols related API Security including OAuth is a must.
•  Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
•  Strong background working with Linux/UNIX environments.
•  Strong Shell scripting experience.
•  Working knowledge with Oracle, DB2 or Mongo DB databases.
•  Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
•  Strong agile/scrum development experience
•  Strong collaboration and communication skills within distributed project team
•  Excellent written and verbal communication skills

Responsibilities:

• Resolve complex technical issues and make design decisions to meet the critical requirements of scalable, highly available, multi-tenant enablement of services in the cloud.
• Independently investigate, present options, review and implement completely new functionality OR re-architect an existing solution to meet growing needs
• You will work closely with other development teams, product management, UX, and QA to define and implement a new product offering while ensuring continued functionality.
• Work with various external (application) teams to integrate with the product and help guide the integration.
• You will implement solutions that include database schema, business logic, and some presentation layer work.
• You will use existing methods and best practices in the software industry to create features and platforms with the highest levels of security, reliability, efficiency, and scalability.
• Experience mentoring senior developers.

Requirements:

• 8+ years of experience in software development experience with a proven track record of making technical decisions
• 8+ years of experience in coding in more than one programming language, e.g. Python, GoLang, node.js, etc
• Intimate working understanding of modern web applications from the database to browser
• Intimate understanding of MongoDB and extensive experience with database-driven applications
• Great problem-solving skills and ability to abstract functional requirements
• Excellent communicator in both technical and non-technical contexts
• Experience designing and improving complex software applications
• Experience coaching and mentoring developers at various levels of experience
• You have a sound understanding of programming fundamentals & their application to highly scalable web-based systems.
• You have successfully led a small agile team.