11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title : Informatica Administrator

Experience : 3 to 8 Years

Location : Hyderabad / Bangalore / Pune

Shift : Night Shift (10:30 PM – 7:30 AM)

Mode of Work : Hybrid – 3 Days Work From Office (WFO)

Job Overview :

We are hiring experienced Informatica Administrators to join our dynamic team. This is a night shift role, and we’re looking for professionals with a strong understanding of Informatica Admin tasks including patching, migrations, access management, and job scheduling.

Mandatory Skills : Informatica Administration, Patching & Migration, User Access Management, Job Scheduling, Ticketing Tools, Night Shift Support.

Key Responsibilities :

• Provide hands-on support for Informatica Administration including monitoring and maintenance.
• Manage application upgrades, patching, and perform migrations across different environments.
• Monitor user access and perform user management activities.
• Support data refresh activities across various systems and environments.
• Collaborate with vendor support teams to resolve product-related issues.
• Handle implementation and scheduling of Informatica objects.
• Participate in ticket resolution using monitoring tools.
• Work effectively during night shift schedules as per monthly rotation.

Required Skills :

• Minimum 5+ Years of hands-on experience in Informatica Administration.
• Strong expertise in application support, patching, and user access management.
• Experience in working with ticketing and monitoring tools.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a 24x7 support environment with a focus on night shifts.

Shift Details :

• Primary Shift : 10:30 PM – 7:30 AM (Night Shift)
• Other Shifts (Rotation-based) :
• 7:00 AM – 4:00 PM
• 2:00 PM – 11:00 PM

Ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product, and bring the idea on paper to life. Do you want to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We allow you to be part of a team leading the development of a SAAS product.

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that different products are very likely to use different technologies, architecture & frameworks - a fun place for smart tech lovers!

The Role:

A Senior Frontend Engineer strives to build solid frontend foundations, infrastructure, and top-notch experiences. You are required to work in teams alongside back end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Roles and Responsibilities:

●   Develop high-quality and responsive user interfaces using HTML, CSS, and JavaScript

●   Implement and maintain frontend frameworks and libraries, such as React, Angular, or Vue.js

●   Collaborate with designers to translate wireframes and mockups into functional UI components

●   Ensure cross-browser compatibility and optimize web applications for maximum speed and scalability

●   Write clean, modular, and maintainable code following coding standards and best practices

●   Conduct thorough testing and debugging to ensure the functionality and performance of UI components

●   Participate in code reviews, providing constructive feedback to improve code quality and maintainability

●   Work closely with backend engineers to integrate frontend interfaces with server-side logic and APIs

●   Collaborate with product managers and stakeholders to understand project requirements and provide technical insights

●   Stay up-to-date with the latest front-end technologies, trends, and best practices, and proactively suggest improvements to the development process

●   Champion usability and accessibility, adhering to web accessibility guidelines (e.g., WCAG) and implementing UX principles

●   Provide technical guidance and mentorship to junior engineers, fostering their growth and development

Experience using AI agents/coding assistants (e.g., Copilot, Claude, Cursor) during the software development lifecycle.

Ability to effectively leverage AI for code generation, debugging, testing, problem decomposition, and improving developer productivity.

Demonstrates good ownership of AI-generated code, including reviewing, validating, and refining outputs before adoption.

Mandatory Qualifications:

●   A minimum of 3+ years of relevant experience

●   Proficient knowledge of any popular JS framework like React, Ember, Angular, or Backbone

●   Experience with common front-end tools like SASS/Stylus, Jade, Grunt/Gulp, etc

●   Good understanding of REST API

●   Ability to build a feature from scratch & drive it to completion

●   A willingness to learn new technology, whatever lets you deliver the best product

Good to have:

We also expect the following, but we accept that you can be an absolutely great developer without fulfilling the below. So go ahead and apply even if the following isn’t applicable:

●   Have a few weekend side-projects up on GitHub

●   Have contributed to an open-source project

●   Have worked at a product company

●   Have a working knowledge of a backend programming language.

 Location: Bangalore

Key Performance Areas / Deliverables:

• Timely finalization and submission of financial accounts & statutory reports.
• Accurate cash flow management and working capital control.
• Robust internal control systems and compliance with statutory and regulatory requirements.
• Effective budgeting, forecasting and financial planning.
• Smooth audit cycles (internal & external) with minimal audit findings.
• Effective management of receivables/debtors’ ageing and payables.
• Team performance, development and retention.

Qualifications & Experience:

• Chartered Accountant (CA) — preferably with ~5+ years of relevant experience; OR non-CA with ~10+ years of experience in finance & accounting roles (experience in social or non-profit organisations will be a plus).
• Strong understanding of accounting principles, statutory compliance, tax laws and financial reporting standards.
• Proven ability in financial analysis, budgeting, forecasting, cash flow management, and financial controls.
• Leadership skills — team management, mentoring, performance management.
• Excellent analytical, problem-solving, communication, stakeholder-management, and decision-making skills.
• Ability to handle pressure, meet deadlines, and work collaboratively in a dynamic environment.

Job Summary:

As a Cloud Architect at organization, you will play a pivotal role in designing, implementing, and maintaining our multi-cloud infrastructure. You will work closely with various teams to ensure our cloud solutions are scalable, secure, and efficient across different cloud providers. Your expertise in multi-cloud strategies, database management, and microservices architecture will be essential to our success.

Key Responsibilities:

• Design and implement scalable, secure, and high-performance cloud architectures across multiple cloud platforms (AWS, Azure, Google Cloud Platform).
• Lead and manage cloud migration projects, ensuring seamless transitions between on-premises and cloud environments.
• Develop and maintain cloud-native solutions leveraging services from various cloud providers.
• Architect and deploy microservices using REST, GraphQL to support our application development needs.
• Collaborate with DevOps and development teams to ensure best practices in continuous integration and deployment (CI/CD).
• Provide guidance on database architecture, including relational and NoSQL databases, ensuring optimal performance and security.
• Implement robust security practices and policies to protect cloud environments and data.
• Design and implement data management strategies, including data governance, data integration, and data security.
• Stay-up-to-date with the latest industry trends and emerging technologies to drive continuous improvement and innovation.
• Troubleshoot and resolve cloud infrastructure issues, ensuring high availability and reliability.
• Optimize cost and performance across different cloud environments.

Qualifications/ Experience & Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 10 - 15 Years
• Proven experience as a Cloud Architect or in a similar role, with a strong focus on multi-cloud environments.
• Expertise in cloud migration projects, both lift-and-shift and greenfield implementations.
• Strong knowledge of cloud-native solutions and microservices architecture.
• Proficiency in using GraphQL for designing and implementing APIs.
• Solid understanding of database technologies, including SQL, NoSQL, and cloud-based database solutions.
• Experience with DevOps practices and tools, including CI/CD pipelines.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Deep understanding of cloud security practices and data protection regulations (e.g., GDPR, HIPAA).
• Experience with data management, including data governance, data integration, and data security.

Preferred Skills:

• Certifications in multiple cloud platforms (e.g., AWS Certified Solutions Architect, Google Certified Professional Cloud Architect, Microsoft Certified: Azure Solutions Architect).
• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with cloud cost management and optimization tools.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Delivering a complete Front-end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the web service/ application
• Communicating with external web services

Technical/Functional Skills:

• 3 to 5 yrs of experience working as an Angular Developer
• Experience in Angular 7,8,9 versions are mandated.
• Proficiency in CSS, HTML, javascript
• Experience on Multi-Language is preferable
• Knowledge on Arabic design is a plus
• Experience on Components based Architecture
• Experience on CSS Grids and Flex Layout mandatory
• Well versed with coding standards
• Be able to provide effort estimations based on the customer requirements
• Experience of implementing enterprise level Angular applications and the related Architecture
• Implementation knowledge on Agile, working experience on Continuous Integration (CI) process is required
• Experience of integration with SAP is highly desirable
• Working knowledge with databases ORACLE, SQL Server, mySQL
• Be hands-on technical and should work as either individual contributor or team member
• Must have knowledge in code version mechanism using tools like TeamCity, GitHub
• Knowledge on Agile scrum and waterfall methodology
• Optimizing performance of code and reviewing code of junior developers
• Work closely with the architecture team and provide architecture inputs
• Experience with understanding of mobile related frameworks like Cordova is a plus
• Comfortable dealing with APIs and utilizing oDATA/REST / JSON interfaces
• End-to-End experience - Discovery to Deployment of Angular applications Soft Skills Required
• Good communication and interpersonal skills
• Candidates should be independent thinkers, thought leaders, good presentation and communication skills and great at solving problems

Do you thrive on working with cutting edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast growing, start-up FinTech environment, while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the development of the core product, working directly with the Business team on realizing their needs and translating it into the product.
• You will be involved in the overall design, architecture and development of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
• You will adhere to the best practises of the Agile & TDD
• You will collaborate with the rest of the engineering team to design, prioritise and launch new features.
• You will take ownership for organising code and maintain its integrity at all points in time.
• You will be responsible for understanding and implementing security and data protection best practices.
• You will bring in a passion for technology and hunger to learn

You Have

• A sound knowledge of Python, hands-on experience in using Django/Flask etc., design patterns and application design
• Experience with database architectures like NoSQL, RDBMS. Eg: MongoDB/ Cassandra / Couchbase / MySQL
• A good understanding of message queues mechanisms like Redis/RabitMQ (or similar)
• Knowledge of python web crawling frameworks like Scrapy & Frontera
• Hands on experience with CI/CD
• Experience in using Git for source code management & Jira

Good to Have

• Strong Linux skills, knowledge of building large scale, multi-threaded applications and experience in designing and building RESTful web services,
• Building API services with GraphQL
• Skills in configuring and implementing Hadoop/HDFS, Elasticsearch and HBase or knowledge of any graph databases
• Prior experience in architecting large scale distributed systems and experience with cloud deployments on AWS/Azure
• Prior experience working in a fast-paced start-up environment.
• Domain knowledge in the financial/data space; any external, relevant certifications.

Your Background

• At least 6+ years of hands-on development experience
• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting team work and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!