11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

"What’s the fun, if we cannot be the Jerry to your Tom, or the Jai to your Veeru?

In short, we mean to say that we are looking for a Content Creator to create head-turning content at Moshi Moshi."

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and Corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Content Creator - Lead

Experience Level: 3+ years

Location: Bangalore, Onsite

Job Overview:

As a Social Media Content Creator, you will play a crucial role in crafting and curating content that resonates with our clients' target audiences. You will collaborate with the marketing team to develop and

implement creative strategies, ensuring that all content aligns with the brand’s voice and objectives. You will be responsible for creating engaging content across various social media platforms to enhance our

clients' brand presence and drive engagement.

Roles and Responsibilities:

● Develop engaging, creative, and innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.

● Curate, script, and act in engaging social media content, ensuring it is timely and relevant.

● Work closely with the creative team, clients, and other stakeholders to ensure content meets objectives and brand guidelines.

● Monitor social media trends, tools, and applications, and apply best practices to enhance content performance.

● Continuously explore new content formats and creative approaches to stay ahead in the digital landscape.

● Anticipate trends and plan content accordingly to ensure early and impactful delivery.

Roles Requirements:

● Proven experience as a social media content creator, preferably within an advertising agency or similar environment.

● Strong scripting, acting, and basic video editing skills.

● A creative mindset with the ability to generate innovative and engaging content ideas.

● Highly proactive with a sense of urgency and the ability to deliver content quickly.

● Ability to adapt to changing trends and client needs.

Strong Senior Implementation Engineer (Post-Sales SaaS / Enterprise Onboarding) Profiles

Mandatory (Experience 1): Must have recent 4+ years of experience in technical implementation, solutions engineering, or customer-facing engineering roles within B2B SaaS, preferably for global / US clients.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and technical implementation for complex or enterprise accounts from kickoff to go-live, including customer requirement gathering, configuration, data setup, integrations, validation, and post go-live support.

Mandatory (Experience 3): Must have strong Python scripting skills, with hands-on experience writing scripts for data migration, ETL workflows, automation, and data transformation (CSV, JSON, spreadsheets, APIs).

Mandatory (Experience 4): Must have experience working with APIs, webhooks, REST integrations, reading/debugging JSON payloads, handling authentication flows, and troubleshooting integration issues.

Mandatory (Experience 5): Must have hands-on exposure to data modeling, SQL queries (PostgreSQL preferred), data validation, reconciliation, and quality checks to ensure accuracy during migrations and billing-related workflows.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Early Career) : Candidate must have either a B.Tech in Computer Science (CS) or at least 1+ year of early career experience as a Software Engineer / Developer before transitioning into implementation roles.

Mandatory (Company Type): B2B SaaS or Services company selling to North America / global markets, in a customer-facing implementation or onboarding

What We’re Looking For:

• Strong experience in Python (5+ years).
• Hands-on experience with any database (SQL or NoSQL).
• Experience with frameworks like Flask, FastAPI, or Django.
• Knowledge of ORMs, API development, and unit testing

JD:

The Senior Software Engineer works closely with our development team, product manager, dev-ops and business analysts to build our SaaS platform to support efficient, end-to-end business processes across the industry using modern flexible technologies such as GraphQL, Kubernetes and React.

Technical Skills : C#, Angular, Azure with preferably .Net

Responsibilities

· Develops and maintains back-end, front-end applications and cloud services using C#, . Angular, Azure

· Accountable for delivering high quality results

· Mentors less experienced members of the team

· Thrives in a test-driven development organization with high quality standards

· Contributes to architecture discussions as needed

· Collaborates with Business Analyst to understand user stories and requirements to meet functional needs

· Supports product team’s efforts to produce product roadmap by providing estimates for enhancements

· Supports user acceptance testing and user story approval processes on development items

· Participates in sessions to resolve product issues

· Escalates high priority issues to appropriate internal stakeholders as necessary and appropriate

· Maintains a professional, friendly, open, approachable, positive attitude

Location : Bangalore

Ideal Work Experience and Skills

· At least 7 - 15 years’ experience working in a software development environment

· Prefer Bachelor’s degree in software development or related field

· Development experience with Angular and .NET is beneficial but not required

· Highly self-motivated and able to work effectively with virtual teams of diverse backgrounds

· Strong desire to learn and grow professionally

· A track record of following through on commitments; Excellent planning, organizational, and time management skills

Hiring for one of our MNS Clients for Chennai, Pune & Bangalore Locations (Hybrid Work Mode).

Skills Required:

Selenium

Java

API Testing

Job Description: Speech Recognition Engineer

3 years of industry experience

Responsibility:

 Development of ASR engine using frameworks like ESPNET or FairSeq or Athena or

Deep Speech using PyTorch or Tensorflow

 Assist to define technology required for Speech to Text besides core engine

and to design integration of these technologies.

 Work on improvement of model's accuracy and guide the team with best practices.

Desired experience:

 Good understanding of machine learning(ML) tools.

 Should be well versed in classical speech processing methodologies like hidden

Markov models (HMMs), Gaussian mixture models (GMMs), Artificial neural

networks (ANNs), Language modeling, etc.

 Hands-on experience of current deep learning (DL) techniques like Convolutional

neural networks (CNNs), recurrent neural networks (RNNs), long-term short-term

memory (LSTM), connectionist temporal classification (CTC), etc used for

speech processing is essential.

 The candidate should have hands-on experience and any of the end-to-end

implementation of ASR tools such as ESPNET or FairSeq or Athena or Deep

Speech

 Hands-on PyTorch and Tensorflow experience is desirable.

 Experience in techniques used for resolving issues related to accuracy, noise,

confidence scoring etc.

 Ability to implement recipes using scripting languages like bash

 Ability to develop applications using python, c++, Java

 Knowledge of Transformer Models like BERT-base. ELMo, ULM-FIT

 Experience in CI/CD pipeline, MLOps processes

 Hands-on deployment experience using cloud applications like AWS, GCP

Location: Bangalore

Desirable Skills: ML, Knowledge of Speech Recognition frameworks such as ESPNET

or FairSeq or Athena or Deep Speech etc, Hands-on experience of deep learning (DL)

techniques like CNN, RNN, LSTM etc., AWS, GCP

Experience: 2 - 5 years

Talents from Product/eComm/Internet firms Only

Key Skills: Spring boot, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr, Design Patterns, Java, Distributed systems, AWS

Looking for team members passionate about building platforms for next billion users and re-imagine the e-commerce for mobile-first users. You will be building solutions for personalization, logistics, search & discovery, payments, fraud prevention, and scalability that works and solve problems elegantly

Responsibilities:

• Develop server-side components, REST APIs

• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.

• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.

• Lead the design and architectural improvements

• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.

• Reduce technical debt with quality coding

 
Requirements:

• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.

• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.

• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.

• Must have hands-on experience in building scalable and secure back end systems.

• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency

• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.

• Experience level: 2-5 years of software development experience in Java with web architecture and scalable design