11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Position: Front-end developer ( Mobile App)

Location: Bangalore

About us

RockED is a fast-growing EdTech company building a microlearning platform that delivers byte-sized, engaging content to learners on their mobile devices. Headquartered in Florida, with our R&D team based in Bangalore, we are focused on creating intuitive, learner-first experiences through thoughtful design and strong engineering.

Your Impact

We are looking for a skilled Frontend Developer to join our Engineering team in Bangalore. You’ll be responsible for building high-quality, scalable, and user-friendly interfaces for our mobile-first platform using JavaScript and React Native.

• Develop and maintain scalable, high-performance frontend applications using JavaScript and React Native
• Translate product requirements and UI/UX designs into clean, efficient, and reusable code
• Collaborate closely with product managers, designers, and backend engineers
• Optimize applications for performance, reliability, and responsiveness
• Write well-structured, testable, and maintainable code
• Participate in code reviews and contribute to engineering best practices
• Stay updated with evolving AI technologies and encourage the team to leverage AI tools effectively to improve development efficiency and innovation.

What skills do you need?

• Hands-on experience in frontend mobile application development
• Strong proficiency in JavaScript and React Native
• Experience building and shipping mobile applications (Android/iOS)
• Solid understanding of frontend architecture, performance optimization, and state management
• Familiarity with REST APIs and integration with backend services
• Experience working in an Agile/Scrum development environment
• Ability to think strategically when designing systems—not just how to build, but why

Why choose a career at RockED?

• Build from Day One: Work in small, fast-moving teams solving real problems and building
• products from the ground up.
• Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global
• Companies like Adobe, Microsoft, Walmart, and more.
• AI Expoure: We encourage engineers to leverage AI tools and emerging technologies to improve
• productivity, experimentation, and innovation.
• Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
• People-First Benefits: Health insurance coverage for you and your family—fully sponsored by RockED.

Position Overview:

We are seeking a highly skilled and experienced Senior Designer to join our dynamic team. The Senior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

1) Lead Design Projects: Take ownership of design projects from concept to completion, ensuring adherence to project timelines and quality standards.

2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.

3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.

4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.

5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.

6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.

7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.

8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.

9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.

10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 4 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Job Title: Full Stack Developer

Job Description:

We are looking for a skilled Full Stack Developer with hands-on experience in building scalable web applications using .NET Core and ReactJS. The ideal candidate will have a strong understanding of backend development, cloud services, and modern frontend technologies.

Key Skills:

• .NET Core, C#
• SQL Server
• React JS
• Azure (Functions, Services)
• Entity Framework
• Microservices Architecture

Responsibilities:

• Design, develop, and maintain full-stack applications
• Build scalable microservices using .NET Core
• Implement and consume Azure Functions and Services
• Develop efficient database queries with SQL Server
• Integrate front-end components using ReactJS
• Collaborate with cross-functional teams to deliver high-quality solutions

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

Job Description-

Responsibilities:

- Create blueprints for application deployment, build Terraform modules for infrastructure provisioning, and enhance security with automation tools like Harness and Flux.

- Work with cutting-edge CI/CD tooling and orchestrate deployment using AWS, Azure, Docker Swarm, and Kubernetes.

-Architect and deploy CI/CD platforms to facilitate rapid development and deployment cycles.

- Design and implement Kubernetes environments, API Gateways, and self-service portals.

- Evaluate and integrate third-party tools and services for improved CI/CD processes.

- Educate and lead a team of DevOps engineers in best practices and operational excellence.

- Employ SonarCloud for continuous code quality checks and JMeter for application performance testing.

Qualifications:

- 7+ years of experience with architecting and deploying applications on AWS or Microsoft Azure.

- Proficiency with CI/CD tooling such as GitHub, GitLab, Jenkins, or Harness.

- Hands-on experience with container orch

Behavioural Scientist

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What You'll Do:

• Work with Data Scientists to evolve patterns of Human behavioural traits and participate in Profile Building.
• Contribute to the Visual, Textual, Audio and other forms of Inquiry to determine the behavioural traits and develop various personas.
• Apply Human psychological theories to practice
• Help Develop psychographic inquiry based system to understand the users.
• To Develop Marketing Psychology patterns to gage buyer behaviour by banking on
• cognitive biases.
• To Develop CPM or HEM approaches appropriately to assist the marketing, sales and
• data science team.
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions

What are we looking for (Competencies) :

• Should be a graduate in Psychology, Journalism/ Mass communication
• Should be aware about new age technologies
• Should know about New age user economy
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Should be able to clearly express views and articulate
• Clear understanding of psychographic tests
• Should have done survey frameworks

Benefits:

• Competitive Salary Packages and benefits
• Collaborative, lively and an upbeat work environment with young professionals

Job Category: Data Science

Job Type: Full Time

Job Location: Bangalore/Chennai

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

• Design and develop application with your strong knowledge in .NET
  • Apply your expertise in OOPS and best coding practices, TDD & Solid design Principles.
  • Expertise level implementations of multithreading concepts & You are familiar with Full
  stack development. If you are a developer with strong experience in .Net backend technologies
  and comfortable on frontend technologies like angular, JavaScript HTML, CSS etc.
  • Apply your versatility in choosing appropriate tools and frameworks for the Core
  development procedures
  • Work on large scale complex algorithmic solutions and fine tuning
  • Working on service oriented solutions and micro services architecture and be a part of
  monolithic to micro services re-architecture