11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 60+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

Role Overview:

Appknox is scaling its US business and is looking for a high performing outbound Sales Development Representative based in Bangalore to build a qualified pipeline for the US market.

This role is focused on outbound led pipeline creation for mid market and enterprise customers, selling into security, engineering, and technology leadership. You will work closely with Account Executives to open new logos, penetrate target accounts, and convert first conversations into qualified sales opportunities.

This is a high ownership role for someone comfortable with volume driven outbound prospecting, direct US buyer interactions, and working consistently in US aligned hours.

Key Responsibilities:

Outbound Pipeline Generation

• Own outbound pipeline creation for assigned US accounts and territories
• Prospect into defined ICPs including CISOs, Heads of Application Security, Engineering Leaders, and Security Architects
• Execute high volume, high quality outreach using cold calling, personalized email, LinkedIn, and account based prospecting.

Qualification and Handover

• Qualify prospects based on use case, urgency, stakeholder alignment, and buying intent
• Partner closely with Account Executives to ensure clean, context rich opportunity handover.

Market Specific Outreach

• Tailor messaging for US industries, buyer personas, and security maturity levels
• Continuously refine outreach based on response rates, conversions, and prospect feedback.

Execution Excellence

• Maintain accurate CRM hygiene and activity tracking
• Consistently meet or exceed weekly and monthly activity, meetings booked, and pipeline targets
• Operate with strong discipline around follow ups, sequencing, and objection handling.

Requirements:

Experience

• 3-4 years of experience in outbound B2B SaaS sales development
• Prior experience selling or prospecting into the US market from India is strongly preferred
• Experience in cybersecurity, developer tools, or enterprise SaaS is a strong advantage

Track Record

• Proven ability to consistently meet or exceed outbound meetings booked or pipeline targets
• Demonstrated success working closely with Account Executives in a quota driven environment.

Prospecting Skills

• Strong cold calling, email outreach, and social selling skills
• Comfortable engaging senior technical, security, and engineering stakeholders in the US

Communication

• Excellent spoken and written English
• Clear, confident, and concise communication style suited to US buyers

Ownership and Discipline

• Strong time management and prioritization skills
• Ability to operate independently in a hybrid setup while owning outcomes

Tools and Technology

• Hands on experience with CRM tools such as HubSpot or Salesforce
• Familiarity with sales engagement platforms and LinkedIn Sales Navigator

Growth Path

High performing SDRs will have the opportunity to progress into Senior SDR or Account Executive roles as the US business scales.

Interview Process:

• Round 0: Profile Evaluation - TA
• Round 1: Interview with Sales Team
• Round 2: Assignment
• Round 3: Interview with Head of Sales
• Round 4: HR Discussion / Final HR Round

Compensation:

• As per market standards

Why Join Us?

• Global Impact & Innovation: Be part of a cutting-edge cybersecurity company that serves Fortune 500 clients and enterprises across industries. You’ll work on innovative security solutions and gain exposure to global sales strategies.
• Learning & Growth: Access continuous development opportunities – on-the-job training, professional courses, and mentorship. Appknox invests in your career: as one employee shares, the company has contributed “immensely to my personal and professional growth”.
• Flexible Culture: Enjoy a flexible schedule and hybrid work model. Appknox trusts you to manage your work – “flexible schedule empowers us to work at our best”. We also emphasize work-life balance; employees appreciate our “healthy work-life balance… and flexible and positive work culture”.
• Competitive Compensation: A rewarding package with base salary, performance-based commissions/bonuses, and equity options.
• Benefits & Wellbeing: Comprehensive medical insurance for you and your family, participation in a Corporate Pension Scheme (Corporate-NPS) for future security, and wellness perks like gym memberships and mental health support.
• Collaborative Team: Join a diverse, cross-functional team of cybersecurity experts, marketers, and sales pros. You’ll report to the Director of Global Sales and collaborate with colleagues worldwide. We uphold honesty, customer-centricity, and open communication in everything we do.

Ready to secure the future of mobile apps? If you’re a driven SDR with a passion for sales and technology, we want you on our team. Apply today to help Appknox continue making mobile apps a safer place for businesses and users around the globe.

Job Title : Senior QA Automation Architect (Cloud & Kubernetes)

Experience : 6+ Years

Location : India (Multiple Offices)

Shift Timings : 12 PM to 9 PM (Noon Shift)

Working Days : 5 Days WFO (NO Hybrid)

About the Role :

We’re looking for a Senior QA Automation Architect with deep expertise in cloud-native systems, Kubernetes, and automation frameworks.

You’ll design scalable test architectures, enhance automation coverage, and ensure product reliability across hybrid-cloud and distributed environments.

Key Responsibilities :

• Architect and maintain test automation frameworks for microservices.
• Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions).
• Ensure reliability, scalability, and observability of test systems.
• Work closely with DevOps and Cloud teams to streamline automation infrastructure.

Mandatory Skills :

• Kubernetes, Helm, Docker, Linux
• Cloud Platforms : AWS / Azure / GCP
• CI/CD Tools : Jenkins, GitHub Actions
• Scripting : Python, Pytest, Bash
• Monitoring & Performance : Prometheus, Grafana, Jaeger, K6
• IaC Practices : Terraform / Ansible

Good to Have :

• Experience with Service Mesh (Istio/Linkerd).
• Container Security or DevSecOps exposure.

Role Overview

We are looking for a Delivery Supervisor – Last Mile to own and deliver a white-glove, hassle-free delivery and installation experience. This role requires the individual to be physically present at customer sites on delivery days, acting as the single point of accountability for end-to-end last-mile execution.

This is a hands-on, execution-focused role ideal for candidates with experience in furniture delivery, installation coordination, or site supervision.

Key Responsibilities

• Be present at the customer location during scheduled delivery and installation.
• Act as the single point of ownership for end-to-end last-mile execution.
• Ensure products are delivered, unpacked, assembled, and installed as per approved drawings and specifications.
• Coordinate in real time with OEM/vendor dispatch teams, installers, carpenters, technicians, and logistics partners.
• Ensure on-time arrival, correct installation sequencing, and minimal waiting time at site.
• Represent the brand professionally and communicate timelines and next steps clearly to customers.
• Inspect products for transit damage, finish issues, or missing parts prior to installation.
• Ensure safe handling of furniture, site cleanliness, and protection of customer property.
• Resolve on-ground issues independently and escalate only when necessary.
• Update delivery status, issues, and customer feedback accurately in internal systems.

Success Metrics (KPIs)

• On-time delivery and installation percentage
• First-time-right installation rate
• Customer satisfaction / NPS at delivery stage
• Damage and rework incidence
• Number of escalations per delivery

Ideal Candidate Profile

• Experience in last-mile delivery, installation, or site coordination (furniture or interiors preferred)
• Strong coordination and stakeholder management skills
• Customer-first mindset with high attention to detail
• Calm, solution-oriented approach in high-pressure situations
• Willingness to travel and be on-site for deliveries

Project Manager – Team Lead (Appian System Analyst)

About the position:- 
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.

Broadly, the key responsibilities are:

- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.

- Adept to leading technologies preferably in BPM and RPA Domain.

- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.

Roles and responsibilities:

The Manager will be predominantly responsible to:

- Extensively involve at all phase of Technical planning & requirements gathering.

- Work with business and technology teams to analyze and assess automation feasibility.

- Manage Projects end-to-end using relevant development framework either SDLC or Agile.

- Lead team of Appian developers and making sure development is moving

- Ensure quality of development by closely working with developers and testing team..

- Work closely with IT technology and infrastructure team.

- Able to support and drive change management of existing processes as per new requirements using a structured change control process.

- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.

- Ensure the work is performed with high quality and completed within agreed turnaround time.

- Strong experience in Developing Web services and exposure to Enterprise application integration.

- Timely raise any issues identified to the Managers so that the quality and turnaround time are not impacted

- Plan and organize the work in such a way that the Quality and efficiency are not impacted on the deliverables

- Lead / participate in firm's strategic initiatives and corporate social responsibility programs

Essential skills:-

Education and Experience Requirements:

- B.E or B. Tech with IT/Computer Science/ related specialization.

- 10+ year of post qualification experience last 5 years need to be on Appian.

- Strong knowledge on BPM and having worked on any other BPM product is definite plus.

- Strong knowledge of Appian BPM and IBM BPM.

- Good knowledge on Software applications, SQL, Python, JAVA/J2EE programming and C++

- Good understanding on BPM Fundamentals, Architecture Components, Technical Features as design feature, configuration in Appian etc.

- Well versed with AGILE and SDLC based development approach.

- Expertise on Process Design documents & Technical Design documents

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

Job description:- 

• 2.5+ year of experience in Development.
• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

Biomedical Engineer / Clinical Engineer (0-1 yrs)

Job Description

We are looking for candidates with following key requirements

*Quickly understands the technical details for surgical machine.

*Should help the surgeon during surgery with proper handling of the computer assisted surgery machine

*Good communication skills

*Good anatomical knowledge

*CT MR basics should be clear

*Willing to go extra mile

* Open to travel across India/ Abroad.

* Should be open to travel overnight journeys.

*Training in Bangalore and relocation can be anywhere in India

Keyskills
Communication Skills, Application Specialist, Image Guided Surgery

Company Profile
Happy Reliable Surgeries Pvt Ltd(HRS Navigation) started in 2015.

It is India's first and only company to develop high tech surgical navigation system.

Area of Focus: computer assisted surgeries and robotic surgeries(in coming future).

Our R&D center based at Bangalore.

We are aggressively expanding our computer assisted surgery business and further developing the teams of talented professionals. You can be part of this growth while sharing in the excitement and rewards. We are actively seeking out the best and brightest to join our team. If you want to make a difference and join a team that is changing the way surgeries are being done currently then we want to hear from you!

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools