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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Responsibilities

This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new age cloud offerings, help define the best practice as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Use your experience in Google cloud platform, AWS or Microsoft Azure to build hybrid-cloud solutions for customers.
3. Design and implement robust cloud solutions on AWS to meet organizational requirements.
4. Leverage AWS services like EC2, S3, Lambda, RDS, ECS, and EKS to build and maintain solutions.
5. Design, deploy, and manage Kubernetes clusters for containerized workloads.
6. Implement and optimize CI/CD pipelines for Kubernetes-based applications.
7. Ensure high availability, scalability, and performance of Kubernetes clusters.
8. Develop and manage infrastructure using Terraform to ensure repeatable and automated deployments.
9. Create and maintain Terraform modules and scripts for various cloud environments.
10. Lead migration projects to move applications, workloads, and data from on-premises or other cloud platforms to AWS.
11. Conduct assessments and provide recommendations for cloud readiness and optimization.
12. Implement best practices for security, compliance, and governance in AWS environments.
13. Manage IAM policies, roles, and permissions to ensure secure access.
14. Confident working with others to inspire a high-quality standard. Work closely with cross-functional teams, including developers, operations, and business stakeholders, to understand requirements and provide technical solutions.

Accomplishment Set

1. Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
2. Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
3. Strong service attitude and a commitment to quality.
4. Highly organized and efficient.
5. Confident working with others to inspire a high-quality standard. Work closely with cross-functional teams, including developers, operations, and business stakeholders, to understand requirements and provide technical solutions.
6. Communicate complex technical concepts to non-technical stakeholders.

Qualification

Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So we might be looking for at least a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better along with:

Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong desire to deliver outlives those fancy degrees!

1. 7+ years of experience with at least 5+ years of experience with at least 2 - 3 years of hands-on experience in Cloud Computing (AWS/GCP/Azure) and IT operational experience in a global enterprise environment.
2. Knowledge of programming against cloud platforms such as Google Cloud Platform and lean development methodologies.
3. Hands-on expertise with Kubernetes (EKS) and Terraform.
4. Proven experience in designing and executing cloud migration projects.
5. Strong understanding of AWS core services (e.g., EC2, S3, Lambda, RDS, VPC).
6. Proficiency in scripting and automation using tools like Bash, Python, or PowerShell.
7. Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, AWS CodePipeline).
8. Knowledge of networking fundamentals, including DNS, VPN, Load Balancing, and Firewalls.
9. Good analytical, communication, problem-solving, and learning skills.

Strong MDM Tester (Master Data Management / Data Validation / SQL Testing) Profile

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Mandatory (Experience 1) – Must have minimum 4+ years of experience in MDM Testing, Data Testing, Database Testing, ETL Testing, or Data Quality Testing.

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Mandatory (Experience 2) – Must have hands-on experience testing Master Data Management (MDM) systems, including validation of Customer, Product, Vendor, Material, or other master data domains.

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Mandatory (Experience 3) – Strong hands-on experience in SQL, including writing complex queries for data validation, reconciliation, and backend database testing.

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Mandatory (Experience 4) – Must have experience performing data migration testing, data integration testing, and end-to-end validation across multiple source and target systems.

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Mandatory (Experience 5) – Good understanding of Data Governance, Data Quality, Data Cleansing, Duplicate Management, Matching & Survivorship Rules, and master data validation processes.

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Mandatory (Experience 6) – Must have experience working with ETL/Data Integration tools or validating data flows between enterprise applications.

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Mandatory (Notice Period) – Immediate joiners or candidates who can join within 2–4 weeks.

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Mandatory (Note) - The position is open across all Cognizant offices pan India. Candidates must be willing to attend the F2F interview at the nearest Cognizant office location.

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Preferred (Platform) – Exposure to Informatica MDM, SAP MDG, Reltio, Semarchy, IBM InfoSphere MDM, Stibo, or similar MDM platforms.

Strong sales, business development and networking profile

Mandatory (Experience): Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields

Mandatory (Tech Skills 1): Must have experience engaging with startups or early-stage companies for partnerships or fundraising

Mandatory (Tech Skills 2 ): Must have experience identifying and sourcing startup deal flow or fundraising mandates

Mandatory (Tech Skills 3): Must have basic understanding of startup financing, equity structures, investor types, and fundraising models

Mandatory (Tech Skills 4): Must maintain deal pipeline, BD dashboards, and mandate records

Mandatory (Note): Must have high ownership and target-driven mindset

Preferred

Preferred (Tech Skills): Experience representing the company at events, networking forums, or startup platforms

Preferred (Education): MBA preferred

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

We are situated at Vile Parle East has an Opening for a “Sales Executive” with the following criteria – Total Opening 2 Nos.  Minimum 3 years’ experience in sales, in any industry.  Very Good English Communication skills - Written (Good Email Drafting in Outlook) and Oral.  Well-versed with MS Office.  Smart in Communication and Personal Meetings  Ready to Travel (Domestic)  Package – Rs. 30,000/- to Rs. 35,000/- Or Negotiable (as per candidates Experience & Skills) Graduate preferred

Experience : 4 Years and above Designation : .Net Developer Location: Navi Mumbai Skills required • Comprehensive understanding of the .NET Framework. • Understanding of Object-Oriented Development • Knowledge in Angular JS will be an added advantage • Good Concept in Jquery, oops • Comprehensive understanding of developing scalable applications with NET 3.5/4.0 Framework, including Visual Studio 2010/2008, C#, ASP.NET, WCF Web Services, and Entity Framework. • Understand UML notations (class diagrams, sequence diagrams, entity relationship diagrams, activity diagrams, etc.) • Experience in building multi-tier, transactional web applications with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA). • Experience in design and optimize LinqToEntity / LinqToObejct / LinqToXML / SQL queries. • Experience of Unit test tools like (N-Unit/Ms Unit) for code quality metrics. • An understanding of Design Patterns (GOF) concepts is preferred. • Working knowledge of Enterprise Architect and TFS is highly desirable. • Understanding of Agile/Iterative development methodologies is highly desirable. • Experience with Test-Driven Development is highly desirable. Eligibility Criteria: • Should be a Graduate • Should Have Good Knowledge and Experience of MVC, C#, LinQ, Jquery, oops , Entity Framework, Angular, Javascript.

Position Description:

Our sales professionals focus on face to face sales presentations as they provide our clients an

opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business.

This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity.

The job encompasses complete P&L responsibility of a Branch comprising of 20-30 people. He shall be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve recruiting & managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.

Job Summary:

• Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.
• Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
• Identifying the opportunity & problem areas, preparing the action plan for achieving the key
• sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target
• achievement, management of sales support function and timely work completion of customers.
• Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
• Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
• Drive performance incentive structure and sales promotion schemes.
• Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
• To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.
• To ensure systematic follow-up with the client organizations to take the sales pitch to timebound closure.
• To ensure that all payments are collected as per the company’s payment terms.
• Ensure adherence to sales processes and requirements.
• Conduct performance review for his/her team on regular basis.