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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

AI Native Ops Expert-Director/AVP/VP

EOSGlobe is transforming into an AI-First organisation, and we’re looking for an AI-Native Operations Expert to lead this journey. This role is all about driving automation, re-engineering processes, and embedding AI into every aspect of BPM service delivery. You’ll be the change agent who ensures efficiency, scalability, and measurable impact.

NO of Requirements - 3

What You’ll Do

·     Lead AI-first transformation initiatives across BPM operations.

·     Re-engineer processes using AI, ML, and automation tools.

·     Collaborate with leadership and strategy teams to align transformation goals.

·     Define KPIs, track financial impact, and report progress to senior leadership.

·     Partner with clients to showcase AI-driven efficiency and revenue growth.

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What We’re Looking For

·     Strong expertise in AI, ML, RPA, and automation technologies.

·     Proven track record in process transformation and digital adoption.

·     Deep understanding of BPM industry dynamics and client delivery models.

·     Exceptional leadership, communication, and stakeholder management skills.

·     Analytical mindset with ability to measure impact on financials and KPIs.

Designation: Director/AVP/VP

CTC: 24 Lac – 36 Lac pa

Immediate Joiners preferred

Designation

Business Development Executive

Qualification

MBA

Experience

1 – 3  Years of IT Sales  ( Knowledge of IT Sales & Product )

Location

Pune / Mumbai

Probation period

Up to 3 months

No. of candidate required

1 for Pune / 1 for Mumbai

Responsibility Skills

·        Minimum of 1 to 3 years experience in sales, business development or similar role.

·        Having good knowledge of CRM Software + Sales process.

·        Ability to demonstrate & present CRM and other software to prospect & provide full fledge training to them.

·        Responsible for IT sales(software) for B2B

·        Generate leads through various marketing activities such as cold calling, references and various online sources.

·        Client meetings with Negotiation closure & sales management.

·        The candidate must have good communication skills and convincing skills.

·        Manage all communication with clients over mail & in written.

·        Building Business relationships with current and potential client.

·        Close deal and handle negotiation with the decision makers of prospects.

·        Ability to meet individual & Branch targets.

Mandatory Required Assets

·        Laptop, Bike

Additional Skill

·        Proficiency in CRM software, Market knowledge, Time management and planning skills

·        Good communication skills (verbal and written) and convincing skills

Key Responsibilities:

• Develop and maintain scalable Python applications for AI/ML projects.
• Design, train, and evaluate machine learning models for classification, regression, NLP, computer vision, or recommendation systems.
• Collaborate with data scientists, ML engineers, and software developers to integrate models into production systems.
• Optimize model performance and ensure low-latency inference in real-time environments.
• Work with large datasets to perform data cleaning, feature engineering, and data transformation.
• Stay current with new developments in machine learning frameworks and Python libraries.
• Write clean, testable, and efficient code following best practices.
• Develop RESTful APIs and deploy ML models via cloud or container-based solutions (e.g., AWS, Docker, Kubernetes).

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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

Job Title: Digital Project Manager

Location: Mumbai

Experience Level: (3+ years)

About the Role

We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.

As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
• Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
• Coordinate internal teams, including developers, designers, QA, and content managers
• Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
• Lead regular status meetings and provide clear documentation and reporting
• Identify risks and proactively manage issues to ensure successful delivery
• Ensure quality assurance at all stages of the project lifecycle
• Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions

Required Qualifications

• 3+ years of experience in digital project management
• Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
• Proven experience managing multiple digital projects simultaneously
• Excellent command of English (written and spoken)
• Experience working in client-facing roles, ideally within an agency or digital solutions environment
• Proficiency in using project management tools (e.g., Jira, Trello, Slack)
• Ability to create clear and structured documentation and presentations

Preferred Qualifications

• Experience working with cross-functional and multicultural teams
• Familiarity with Agile or hybrid delivery methodologies
• Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus

• Individual with 5+ years of experiences in developement
• Resolve technical issues raised by the team
• accountability of the product
• can handle deployment and releases
• should have .net core mvc and angular is good to have.

• Having around 10+ years of Experience in IT industry in Software Development.
• Having strong Python full stack developer.
• Having work Experience in OpenStack,Ansible, Shellscript, Chef, Puppet, Docker,ELK,OpenTSDB, Kafka, Zookeeper, Grafan
• Having work experience in SDN/NFV
• Having work experience in AWS,AZURE Cloud
• Experience in Python, HTML, CSS
• Having work experience in Open source and Open Flow Controller(SDN).
• Having work experience in Zabbix, Nagiso, OpenNMs Monitoring tool.
• Experience in Aglie methodology.
• Having work experience in Type1&Type2 Hypervisors and KVM.
• Having good knowledge on OOP'S concepts and Django ORM.
• Good Knowledge on MySQL ,Postgresql, HDFS, Timeseries
• Basic Knowledge on Javascript and Jquery.
• Good Knowledge on ONOS,OpenKilda,Mininet.
• Having work experience in SDN/NFV, Orchestration
• Having work experience in Supply Chain Management system.
• Having work experience in MVT/MVC architecture.
• Having good knowledge networks, devices, service modeling and automation in systems.
• Having work experience on API & JSON implementation.
• Good Understanding of Software Development (i.e. SDLC)
• Good team player enthusiastic and quick learner
• Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks