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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Draftsman (Mechanical / Equipment Design)

We are seeking a detail-oriented and technically proficient Draftsman with hands-on experience in AutoCAD and industrial equipment design. The ideal candidate will be responsible for preparing precise engineering drawings, coordinating with internal teams and clients, and supporting design and costing activities for equipment used in the pharma and process industries.

Qualifications

BE / Diploma in Mechanical Engineering

Required Skills

Strong hands-on experience with AutoCAD

Experience in fabrication drawings, preferably for vessels and process equipment

Familiarity with engineering standards such as ASME, API, TEMA, and PED

Basic knowledge of BOQ preparation and costing

Ability to read, interpret, and review technical drawings and specifications

Good communication and coordination skills

Strong analytical and problem-solving abilities

Key Responsibilities

Prepare GA (General Arrangement), P&ID, and layout drawings

Design and draft equipment such as pressure vessels, heat exchangers, and storage tanks

Prepare mechanical data sheets

Ensure designs are efficient and cost-effective

Prepare BOQs and support costing activities

Coordinate with internal departments and clients for design-related tasks

Prepare and verify Bills of Materials (BOM)

Review specifications, sketches, and drawings to determine design requirements

Modify and revise designs to enhance performance and reduce production issues

Assist in preparing technical and commercial offers

Support project execution through proper documentation and drawing control

We are good with S4,ECC Payroll, migration from ECC to S4.

This is implementation role.

2 end to end life cycle of Payroll, have configuration exp, configuration exp, understand us Tax & worked on US payroll

Exp in Design & requirement gathering , even if its on-prem payroll, we are good with it

2 end to end implementation cycle,

We will providing them payroll requirements & they need to configure system unit test, & support activities. 

Key job responsibilities:

Responsible for successful end to end delivery and payroll configuration in large scale global projects. This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.

1)      4+ years of SAP US payroll experience.

2)      Experience of US Payroll and HR processes in a technical capacity – PA/OM, Payroll

3)      Should have worked on at least two implementation projects

4)      Should have experience of working in large/disparate teams

5)      Understand Business Processes

6)      Identify, document as-is processes and design & recommend to-be processes

7)      Map Business Processes to SAP/SuccessFactors

8)      Analyze & identify system limitations and requirement gaps

9)      Configure & unit test in relevant SAP/SuccessFactors modules

10)   Write/ review Functional Specification / Configuration Workbook documents

11)   Develop test scenarios, scripts, cases, data

12)   Lead and/or support cutover preparation, go-live activities and hypercare support

13)   Should have troubleshooting knowledge of payroll schema, PCR’s , Identify and fix errors

14)   Strong payroll skills with good understanding of benefits, time management & OM/PA

15)   Interfaces testing with mapping and validation

16)   Good knowledge on country specific tax forms and year end activities

17)   Understand Business Processes. Map Business Processes to SAP/SuccessFactors

18)   Identify, document as-is processes and design & recommend to-be processes

19)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

20)   Play lead roles preferably on multiple projects. Understands project statuses, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points

21)   Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables

22)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

23)   Use prior experience to develop accurate work estimates, project budgets and timelines

24)   Ensure client satisfaction targets are achieved

25)   Be a key contributor in the team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully

26)   Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment

27)   Follow SLAs and projects/CRs plan effectively

28)   Drive Innovation/Process improvements

29)   Responsible for Statement of Work preparation, purchase orders, price quotes and other contractual materials as part of scheduling and deploying resources

30)   Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success

31)   Act as an SAP HR and SuccessFactors subject matter expert by providing best-practice guidance on HCM business processes

32)   Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures

33)   Mentor associates and foster a learning and growth environment

34)   Retrieving Data from Employee Central

35)   Update configuration workbooks when necessary.

36)   Configure & unit test in relevant SAP/SuccessFactors modules

37)   Write/ review Functional Specification / Configuration Workbook documents

38)   Develop test scenarios, scripts, cases, dat

39)   Participate in internal and client knowledge transfer sessions.

40)   Proactively review data and deliverables for issues and escalates as appropriate.

41)   Liaise with 3rd party vendors for product/integration issues.

42)   Good to have finance and 3rd party integration knowledge, integration to ADP

Experience:

·        Min 4 yrs in SAP HCM/Successfactors

·        Valid ECP certification is Optional

Key Skills:

·        Minimum 1-year experience with successful implementations of the SuccessFactors or HCM solutions

·        SAP HCM – US Payroll , CA and Global countries

• Minimum of 2 HCM payroll implementations.
• Excellent verbal and written communication skills

Qualification: Required B. Tech/B.E/MBA/MCA

Job Details

- Job Title: Regional Sales Manager

- Industry: SAAS

- Function: Sales/Business Development

- Experience Required: 7-12 years

- Employment Type: Full Time

- Job Location: Mumbai

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication & Stakeholder Management, Solution Selling & Negotiation, Enterprise Selling, Revenue Ownership, Pipeline Control, Team Scaling

Criteria:

• Candidate must be from the SaaS industry only.
• Minimum 7 years of on-field enterprise sales experience in India.
• Strong experience in complex IT / SaaS / CPaaS / AI solution selling.
• Consistent achievement of ₹10 Cr+ annual revenue targets in the last 2–3 years.
• Experience selling into Healthcare and Fintech/BFSI sectors.
• Experience managing 2–5 on-field sales professionals, along with working as an Individual Contributor.
• Ability to independently generate pipeline, close enterprise deals, and grow existing account.

Job Description 

Role: Regional Sales Manager – West & South, India

Base Location: Mumbai

Experience: 7–12 Years

Annual Quota (2026): ₹3–5 Crores

Role Overview

We are looking for a high-performing on-field sales leader to drive revenue across West and South India.

This is a hands-on role:

• Initially an individual contributor (own selling)
• Within 6–12 months, build and manage a team of 2–4 on-field sales reps

The role requires strong experience in complex IT / CPaaS / Conversational AI solution selling, enterprise stakeholder engagement, and consistent revenue achievement.

Key Responsibilities

• Drive regional revenue across Mumbai, Pune, Bangalore, and surrounding territories.
• Own direct sales initially and close enterprise deals independently.
• Develop and execute regional sales strategy aligned with company goals.
• Identify and close opportunities in Hospitals, Clinics, Fintech, and D2C sectors.
• Lead solution-led sales engagements including architecture discussions, integrations, and PoCs.
• Manage both hunting (new acquisition) and farming (account growth).
• Hire and manage a team of 2–4 on-field sales professionals.
• Maintain strong pipeline visibility and accurate forecasting.
• Drive negotiations, pricing discussions, and contract closures.
• Travel extensively across customer locations and company offices.

Ideal Candidate Profile

• 7+ years of on-field enterprise sales experience in India.
• Proven expertise in complex IT / SaaS / AI / CPaaS solution selling.
• Strong experience selling into Healthcare and BFSI/Fintech sectors.
• Ability to engage CXOs, Marketing Heads, IT Leaders, and Operations teams.
• Consistent achievement of ₹10 Cr+ annual targets in recent years.
• Experience managing small sales teams (2–5 reps).

Preferred Background

• Small to mid-size IT Services / AI companies

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Responsibilities:

• Build a high-quality web application from scratch.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness
• Work as part of a team developing web applications and services using Agile development methods.
• Contribute to team and organizational improvements in process and infrastructure.
• Code, test and operate Laravel based services.
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Document the development process, architecture, and standard components
• Developing JSON, REST, and SOAP APIs/web services.

Skills Requirements

• Strong expertise in PHP programming on Laravel with deep understanding on Laravel features and libraries
• Restful API development expertise is a must
• Must be proficient in Web development technologies like HTML 5, CSS 3, Javascript, Node-JS
• Knowledge of jQuery and HTML
• Knowledge of MySQL and Query Optimization
• Knowledge of GIT
• Good written communication skills.
• You must be humble and a team player.
• Experience in handling a team and Project Management.
• Understanding of MVC design patterns
• Hands on experience with any E-commerce website.