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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Role Overview

As a Growth Marketer at CodeRound, you will be responsible for driving customer acquisition and demand generation through a combination of creative campaigns, data-driven experimentation, and growth strategies.

You will work closely with the founders, sales team, and product team to identify growth opportunities and execute initiatives that directly impact revenue.

This is a high-impact role for someone who enjoys testing ideas quickly, analyzing results, and scaling what works.

Key Responsibilities

• Plan and execute growth marketing campaigns to generate leads and increase brand visibility.
• Experiment with new acquisition channels such as LinkedIn, email outreach, partnerships, and content marketing.
• Manage and optimize paid and organic growth channels to improve conversion rates.
• Create and test landing pages, messaging, and positioning to improve funnel performance.
• Analyze marketing data and campaign performance to identify growth opportunities.
• Collaborate with the sales team to improve lead quality and conversion rates.
• Support content and distribution strategies across LinkedIn, newsletters, and other relevant channels.
• Run rapid experiments to find scalable growth strategies.

What We’re Looking For

• 0–3 years of experience in growth marketing, demand generation, or digital marketing.
• Strong analytical mindset and comfort working with data.
• Good understanding of B2B SaaS marketing funnels and lead generation.
• Excellent communication and storytelling skills.
• Comfortable experimenting with new tools and marketing strategies.
• Ability to move fast, test ideas, and iterate quickly.

Bonus:

Experience marketing B2B SaaS or AI products.

Familiarity with tools like CRM platforms, analytics tools, or marketing automation tools.

Experience running LinkedIn campaigns, cold email campaigns, or outbound growth strategies.

Why Join Us?

• Be part of a fast-growing AI startup transforming the hiring process.
• Work directly with the founders and a high-performance team.
• Opportunity to experiment, build, and scale growth initiatives from scratch.
• Competitive salary with strong growth opportunities.
• Exposure to global customers and startup ecosystems.

If you’re excited about growth, experimentation, and building demand for a fast-growing AI product, we’d love to hear from you.

Apply now and help us scale the future of AI-driven hiring.

Business Development Associate JD

About Us

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best

learning opportunities. Today, Yocket is the largest community-driven online platform

for international education.

We specialize in premium counselling services for students with ambitions of

pursuing higher education abroad by connecting them to the best universities in the

world. We offer a comprehensive range of services, including expert counselling, test

preparation, visa assistance, and even loans to facilitate your educational journey.

Till date, we have helped more than 10,00,000 students across countries pursue

their higher education. Our students have secured admissions in all of the world's

top 100 global universities, including prestigious institutions such as Harvard

University, MIT, Stanford, University of Oxford, and Columbia University.

We've assisted over 5,700 students in obtaining loans securing more than INR 1,500

Crores, spanning across 15 countries, and have partnered with 12+ lenders like

HDFC, Avanse, Incred, Leap Finance, Union Bank, Axis, and Yes Bank.

At Yocket, we strive to help our employees find passion and purpose. Join us in

changing the way students make their decisions about education. If you wish to

create an impact and help students get the best education by taking our vision

ahead, we would love to have you on our team!

Job Description

Direct revenue generation through B2C sales.

Responsible for meeting and exceeding sales targets.

Building rapport with students and their parents to drive conversions.

Understanding student profiles to offer tailored solutions.

Open to making calls and following up from different lead sources.

Participating in virtual/physical events, seminars, and webinars.

Requirements

Fresher to maximum 5 years of experience in sales.

Proven ability to meet or exceed targets.

Bachelor's degree or equivalent experience.

Prior experience in target-based sales or revenue-focused roles is a plus.

Exceptional written and verbal communication skills.

Highly organized and detail-oriented.

Strong interpersonal and persuasion skills.

Experience in EdTech sales will be a strong advantage.

Familiarity with CRM tools is preferred.

Benefits

Medical Insurance for you and your family.

No-boss culture – We value ideas over hierarchy.

Access to a psychological counselor – Mental health support provided.

REQUIRED SKILLS

● Strong Portfolio: Demonstrated design skills across both print and digital

medium with a robust portfolio showcasing your work.

● Proficiency in Design Tools: Expertise in Adobe Creative Suite (Photoshop,

Illustrator, InDesign) and other relevant design software.

● Design Leadership: Ability to guide the overall design effort and ensure

consistency across all projects.

● Attention to Detail: A keen eye for detail with a deep understanding of

typography, color theory, and layout design.

● Project Management: Experience in leading design projects from concept to

completion.

● Collaboration Skills: Ability to work effectively with cross-functional teams

and communicate ideas clearly.

● Trend Awareness: Passion for staying current with the latest design trends

and tools.

Job Description

 - Payments: Monitoring processing of payments in a timely

manner by the Accounts Executive that you will be supervising

directly.

- Receivables: Monitoring collection of receivables in time. In

addition, oversee that pro-forma and tax invoices are raised

appropriately.

- Recording: Overseeing the accounting function in ensuring

that the P&L and Balance Sheet presents an accurate picture

of our accounts.

- Costing: Playing a crucial role in deriving the unit economics

for our range of products.

- Reporting: You will play a critical role in preparing monthly

management reports on metrics / sales /budgeting to various

process owners to enhance their decision making.

- Standard Operating Procedures (SOPs): You (along with the

CFO) will play a pivotal role in devising the processes by which

the Finance and Accounts function and the

functions/businesses it interacts with, will adhere. This

includes shifting towards more technology-driven processes in

order to streamline Finance and Accounting operations.

- Banking and Third-party Partners: Liaising and coordinating

with our banking partners and other third-party partners

related to Finance and Compliance work.

What we are looking for

 - 1-3 years of experience working in a Finance/Accounting

department of a company or for a Finance/Accounting

services firm.

- Master’s degree relevant to Finance/Accounting

- Excellent knowledge of financial statements and its

mechanics.

- A Team Player with a pro-active and a “go-getter” attitude.

- Critical thinker who comes up with pragmatic solutions with

respect to the task at hand.

- Demonstrable leadership skills in a professional environment.

- Command over MS Office applications (such as Excel, Word,

and Powerpoint) and excellent working knowledge of

accounting software (e.g. Tally).

- Excellent Verbal and Written English communication skills.

- An eye for detail

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

DigiXHub is one of the Best Block chain Application Development Company in Bangalore that provides solutions such as Block chain Development(Public, private, Consortium Block chain), Crypto currency Exchanges, ICO & ICO Marketing Services, Crypto currency Wallet Development, Smart contract Development etc.

Description

• Executing Bhavcopy, trades and inform clients. Working on Stock exchange symbols (like NSE, MCX, comex etc.)
• Update clients with latest market information and financial products on trading.

• Collecting relevant information and data on market sentiment via research, valuation and data analysis.

• Monitoring Stock market performance.

• Providing key parties with daily trading information.

Experience: 6 Month to 4 Years

Location: Mumbai (WFO only) Initial few months’ work from home

Notice Period: 0 to 30 days (Immediate joiners are preferred)

(*For Experience candidates Hike will be there as per your performance basis.)*

Criteria

• Any stock market relevant experience.
• Stock Market knowledge is mandatory.

• Added advantage: if worked as Sub broker, or in any sub- broking firm.

•  2 - 6 years of software development experience
•  Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures
•  Excellent analytical, logical and problem-solving skills
• Software Development Engineer
• Good understanding of complexities involved in designing/developing large scale systems
• Strong system design skills
•  Experience in technologies like Elasticsearch, Redis, Kafka etc
• Good knowledge of relational and NoSQL databases
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus
• Ability to understand business requirements and take ownership of the work
• Exhibit passion and enthusiasm for building and maintaining large scale platforms