11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

JOB DESCRIPTION:

 Currently hiring for the position of Android Developer responsible for developing app from scratch.

We are looking to recruit a candidate for a role that will require:

● Translate design and wireframes into code

● Design, build, and maintain high performance, reusable, and reliable code

● Identify solutions through research and collaboration that resolves the root of problems as they arise

● Unit testing code

● Experience with cloud message APIs and usage of push notifications

Requirement

5+ years’ strong development experience in android

Experience using RESTful web services within mobile applications

∙ Strong knowledge of Android UI design principles, patterns, and best practices

∙ Ability to understand business requirements and translate them into technical requirements

∙ Experience with code versioning control, such as bitbucket/git

Experience in writing code using kotlin is an advantage

Education: Engineering

Work experience: 2 years relevant experience

Compensation: Based on Industry Standards

We run a fast-paced, dynamic business and the challenges we face and solve every day are unique. We are looking for someone who can adapt quickly, handle multiple roles and is enthusiastic about growing an exciting Cosmetics Brand across multiple platforms. This role reports to the Vice President, eCommerce and is based out of Chandivali.

If you're excited about going beyond your comfort zone and taking your existing skillset to the next level while creating a fast-growing business.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities:

• Key connect with Insurance Companies to procure competitive pricing and terms

• Timely and compliant placements of all lines of General Insurance Products

• Assisting the sales team to close business

• Client onboarding, retention & renewals, and servicing requirements

• Assisting onboard clients for all their new / renewal requirements

• Keeping customers updated on the latest products to increase sales.

• Preparing RFQ’s for all General Insurance requirements

• Retention – Manage servicing team for renewal retention; visiting clients for managing relationships; retention of existing policies/clients

Requirements:

Technical Skills:

• MS Office – Word, Excel, PowerPoint, and Outlook.

Education, experience & skills required:

• Graduate / MBA or relevant degree. Insurance degree would be an added advantage.

• Knowledge of insurance / General Insurance domain preferred.

• 2 to 4 years of experience in Insurance Broking / Placement & Retention.

• Excellent interpersonal and communication skills

• Proficient in all Microsoft Applications

• Superior product knowledge

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction.

1. Follow the sales process of pre-sales, client servicing, and post sales.
2. Fulfilling all the targets set by the company on a monthly and quarterly basis.
3. Making presentations and pitching to the corporate and individual clients.
4. Attending client meetings with the senior team and follow up for the same.
5. Customer relationship management with new and old clients.
6. Proactively engage in the sales cycle from cold calling to follow ups
7. Bifurcation of leads and updating  the sales funnel on regular intervals
8. Identify issues and opportunities for us to develop new business or cross-sell

1. Prepare and deliver appropriate presentations on products and services.
2. Participate on behalf of the company in exhibitions or conferences.
3. Proven experience as a Sales Executive or relevant role.
4. Proven interaction with architect preferred, not required

Must have:

1. Proficiency in English.
2. Excellent knowledge of MS Office.
3. Thorough understanding of marketing techniques.
4. Fast learner and passion for sales.
5. Self-motivated with a results-driven approach.
6. Aptitude in delivering attractive presentations.
7. Bachelor's degree.

• The candidate must have strong experience in application security assessment. threat modeling, code review, static and dynamic testing.
• The candidate must have a strong understanding of common security libraries, security controls, and common security flaws.
• Candidate must have experience in performing application vulnerability Management, penetration testing, application & API security assessment.
• Candidate must have experience with OWASP, static/dynamic analysis, and common security tools
• Candidate must have basic knowledge of development or scripting experience
• Candidate must have experience in identifying security issues through code review during entire SDLC cycle
• A basic understanding of network and web-related protocols (such as TCP/IP, UDP, HTTP, HTTPS, protocols)
• Experience in working with developers
• Candidate must have good communication skills (written & verbal)
• He / She will be responsible for performing application security assessment, code review, API security assessment.
• Participate in and support application security reviews and threat modeling, including code review and static/dynamic testing.
• Ensure that security across all aspects of the software is uniform by setting up checkpoints.
• Perform threat modeling for applications to determine the potential threats and vulnerabilities to an application and identify points where applications are most vulnerable.
• Based on assessment results explore the threats that each application is exposed to and ranks them on a severity scale
• Recommend the countermeasures that could be developed to secure application
• He / She need to facilitate and support the preparation of security releases
• He / She needs to support product and development teams in the area of application security.
• Assist in the creation of best security development practices and security training for developers

Skills

• He / She must have 5 + Years of experience in Application security assessment & application vulnerability management with strong academic background. 
• Ability to stay current with emerging threats, security risks, and potential impacts to the business. 
• Should have strong exposure to application security assessment, code review, secure development practices, and application security tools & technologies.  
• Candidate should have at least one Information security certification CEH, CASE, or CISSP