11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: Junior Accounts Executive

Location: Kalyan, Mumbai

CTC: Up to ₹3.0 LPA

Experience: 1 – 2 years

Job Summary

We are seeking a proactive Junior Accounts Executive to support accounting

operations, MIS reporting, and project financial tracking. The role involves handling daily

accounting tasks, monitoring project expenses, and ensuring proper documentation and

compliance.

Key Responsibilities

 Prepare and maintain MIS reports on a regular basis

 Pass Tally entries (purchase, sales, journal, payments, receipts)

 Track and monitor project-wise expenses and payments

 Analyze and report Budget vs Actual expenses

 Perform document checking and verification

 Coordinate with CA for utilization certificates and financial documentation

 Prepare and maintain vouchers and proper filing system

 Conduct physical site visits/checking for verification when required

 Ensure statutory compliance and proper documentation

 Coordinate with internal teams for accounts and project updates

Required Skills & Qualifications

 Bachelor’s degree in Commerce (B.Com) or related field

 1 – 2 years of experience in accounting

 Working knowledge of Tally ERP

 Basic understanding of MIS reporting and budgeting

 Familiarity with statutory compliance requirements

 Good knowledge of MS Excel

 Strong attention to detail and organizational skills

Preferred Candidate Profile

 Willingness to visit project sites when required

 Good coordination and communication skills

 Ability to manage multiple tasks and deadlines

Why Join Us?

 Exposure to project-based accounting and MIS

 Opportunity to learn and grow in a dynamic environment

 Hands-on experience in compliance and financial tracking

Lead modules of Software Product Development. • Development and Continuous enhancement of Product Architecture and Framework. • Catalyze the personal development plans for team management. • Managing quality and timely Project deliveries. • Collaborate with internal teams to produce strong software design and architecture. • To develop project requirement roadmaps that outline the planned features and enhancements of products, prioritizing them based on customer and business needs. • Continuous cross-functional collaboration, especially on coordination with other teams (Project Management, Implementation, Quality Assurance, etc.). • Debugging and fixing software issues in a timely manner. • Writing clean, efficient, and well-documented code

RESPONSIBILITIES:

• You will be involved in directly driving application of machine learning and AI to solve various product and business problems including ML model lifecycle management with ideation, experimentation, implementation, and maintenance.

• Your responsibilities will include enabling the team in moving forward with ML/AI solutions to optimise various components across our music streaming platforms.

• Your work would be impacting millions of users the way they consume music and podcasts, it would involve solving cold start problems, understanding user personas, optimising ranking and improving recommendations for serving relevant content to users.

• We are looking for a seasoned engineer to orchestrate our recommendations and discovery projects and also be involved in tech management within the team.

• The team of talented, passionate people in which you’ll work will include ML engineers and data scientists.

• You’ll be reporting directly to the head of the engineering and will be

instrumental in discussing and explaining the progress to top management and other stake holders.

• You’ll be expected to have regular conversations with product leads and other engineering leads to understand the requirements, and also similar and more frequent conversation with your own team.

REQUIREMENTS:

• A machine learning software engineer with a passion for working on exciting, user impacting product and business problems

• Stay updated with latest research in machine learning esp. recommender systems and audio signals

• Have taken scalable ML services to production, maintained and managed their lifecycle

• Good understanding of foundational mathematics associated with machine learning such as statistics, linear algebra, optimization, probabilistic models

Minimum Qualifications

• 13+ years of industry experience doing applied machine learning

• 5+ years of experience in tech team management

• Fluent in one or more object oriented languages like Python, C++, Java

• Knowledgeable about core CS concepts such as common data structures an algorithms

• Comfortable conducting design and code reviews

• Comfortable in formalising a product or business problem as a ML problem

• Master’s or PhD degree in Computer Science, Mathematics or related field

• Industry experience with large scale recommendation and ranking systems

• Experience in managing team of 10-15 engineers

• Hands on experience with Spark, Hive, Flask, Tensorflow, XGBoost, Airflow

Process Coordinator Job Description are as follows

Key Responsibilities:-

1. Strong in follow ups and co ordinations.

2. Coordinate with different departments, team & other stakeholders on regular basis.

3. Coordinating with various internal departments such as Maintenance Team, Plant Team, HR team, Accounts team, Purchase team, etc.

4. To handle calls and co-ordinate from both internal and external sources.

5. Ability to work independently as well as part of a team, handling multiple tasks successfully.

6. Possess good presentation, analytical and people management skills.

7. Well versed with MS Office including Word, Excel, Access, Power-Point.

8. Prepare and maintain- Repair & Maintenance Report in Google Sheets.

Key Skills:-

• Basic Knowledge about FMS,
• Managing processes with the doer.
• Follow up with employees for timely completion of tasks.
• Google sheets/EXCEL knowledge must.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

• Owning responsibility for defining and driving operational/business goals.
• Managing Day-to-day operations of the ecommerce platform.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Manager on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development & implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
•  

What you need to have:

• Minimum 5 years of experience within an ecommerce operations role
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously
• Experience working on Google and web analytics
• Experience evaluating and executing SEO strategies    

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration

0.5 - 3 years of experience 

• Day to day maintenance of the website. Along with updating banners, products, product content, blogs, SEO recommendations also maintain a tracker of all updates on the website
• Coordinate with design and development team to implement strategy
• Create project plan and timelines for execution
• Maintaining and recording minutes of the meeting with internal and external stakeholders
• Keep a track of website health: by conducting regular test plans, working on site experience as well as PageSpeed insights
• Provide inputs on improving website experience basis GA reports
• Preparing monthly website performance reports
• Ensure smooth client communications 
• All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
• Keep up-to-date with industry best practices and monitor competitor websites
• Stay abreast of new developments in software, trends, and practices. Maintain good awareness of key plugins to be able to rapidly select the best approach for a new site build or update

• TAT of website uploads
• 4 recommendations from monthly reports adapted by the clients
• 2 case studies based on successful recommendations
• <4 escalations per year

• Strong attention to detail with an analytical mind and problem-solving attitude
• Ability to manage and work with teams
• Ability to adapt to new tools and softwares
• Google Analytics Power User
• Has experience operating at least 1 CMS
• Self starter attitude, proactive
• Strong communication skills, both written and verbal, with excellent interpersonal skills

• Google Analytics
• Hotjar
• Microsoft Clarity
• CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
• Shopify Analytics
• Google Search Console
• Google Tag Manager
• Google Docs, Slides, Sheets | Excel, Word, Powerpoint

We at Joistic are a strong and focused team working on flutter and PHP Laravel. We are looking to add a backend dev to our team.

As a Backend Engineer at Joistic, you’ll be involved in working on admin panels, web apps, Rest Api creation etc. Having a good sense of UI/UX would be appreciated.