11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

IT Project Manager – Team Lead 

About the position:- 

Responsibilities as a Project Manager:

• Stakeholder management, Budget management.
• · Merck specific Processes for project execution.
• Like Risk, info class, IT security etc.
• · Client communication and updates.
• · Daily monitoring and follow-up with development, testing, implementation teams for status update.
• · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
• · Close monitoring of allocation and utilization.
• · Status reporting to LT and stakeholders. ·
• Responsible for testing and releases. Coding standard and Documentation for project.
• · Responsible for Change and Risk management for the project.

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Apply to this link only - https://loginext.hire.trakstar.com/jobs/fk02le9?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk02le9?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for a dynamic and competent professional to manage the efficient execution of payroll administration services in compliance with legal requirements and LogiNext policies and procedures The work at LogiNext is very fast paced, agile, and hence, you must be able to multitask to deal smoothly with competing levels of priority.

Responsibilities

Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments) Coordinate timekeeping and payroll systems Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades Prepare detailed variance analysis and reports prior to the payroll cycle for all types of pay-outs - statutory returns and ensure compliance to all monthly, quarterly and annual payments and returns. Generates reports for reconciliation and analysis Prepare and maintain all the documentation for employees including PII documents, offer letters, appointment letters, employee correspondence letters etc. Ensure compliance with relevant laws and internal policies Liaise with accounts departments/auditors and manage payroll tax audits Resolve issues and answer payroll-related questions

Requirements 

BSc/BA in Business Administration, Accounting, Human Resources or related field; professional certification (e.g. CPP, CPM) is a plus 4 to 6 years of relevant experience in payroll administration Experience working with payroll vendors Current knowledge of payroll procedures and related compliance laws. Locations other than India (US, KL, Dubai) are desirable but not mandatory. Familiarity with payroll software/ HRIS (e.g. SAP, ADP, Kronos) and MS Office (especially Excel) An analytical mind and good math skills Outstanding communication skills (written and oral) Organisational and leadership skills

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• Excellent interpersonal and written and oral communication skills.
• Excellent computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English
• Office Work Location: Malad (East) Mumbai, Maharastra.

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

What you need to have:

Job Description

Viaan Industries Limited is looking for a Software Developer who is motivated to combine the art of design with the art of programming.The ideal candidate for this position will have a broad technical skill set and extensive experience in this industry. As a result, the candidate should be able to design, develop, test and deploy the products required for the company's needs. Moreover, the candidate should be able to work with other developers in determining product strategy.

Responsibilities

- Own the product : Design, Develop & Deploy

- Ensure Quality & sustainability of the architecture

- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation

- Provide quick & creative solutions for day-to-day operational issues

- Assure that all user input is validated before submitting to back-end.

- Ensure the technical feasibility of UI/UX designs.

Required Skills

- Proficient in Server Side Programming Languages :- PHP (Laravel)

- Proficient in design & architecting scalable products.

- Must have hands on experience in Ajax, Jquery.

- Database knowledge – MongoDb.

- Knowledge of Development Tools Bitbucket, Git, CI/CD with BitBucket and JIRA

- Web Server technologies:- Apache, Nginx

- Solid foundation in data structures, algorithms, and system design

- Expert in HTTP terminologies such as Request/Response cycle, content negotiation, CORS etc

- Management of hosting environment, including database administration and scaling an application to support load changes

- Optimization of the application for maximum speed and scalability

- Implementation of security and data protection

- Setup and administration of backups

- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation.

- Exposure to microservices architecture/ API concepts would be an added advantage.

- Good organizational and time-management skills

Good To Have

- Knowledge of NodeJs, Angular

- Familiarity with AWS products - Beanstalk, Elb, ECS, EC2, SNS, SQS, S3, RDS, etc.

Qualifications

• Bachelor’s degree or equivalent in computer science / engineering

My Digital Shelf is an expanding and highly entrepreneurial start-up research and production company producing B2B conferences for the global Digital Retail and Consumer goods industry

The role of the Marketing Manager will be to perform general duties to support event planners, project managers and the Global Event team

• Social media daily management - primariliy linkedin and Twitter 
• Digital marketing - SEO, PPC advertising and more 
• Website content develpoment and management
• Copy writing for press releases, website and ad-hoc pieces
• Market research including competitot analysis and performance improvement 
• Liaising with external media agencies and association for advertising campaigns and barter agreements/partnership opportunities 
• Liaising with suppliers including printers, design agencies and publications
• Reporting directly to the Director and planning the event calendar with them
• Ad hoc support to team including assisting with events management and promotional activity
• Maintain production schedules for event materials/collateral
  Work on event follow-up and Event Metrics and Analysis

Candidate requirements:

• Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar
• Fluent in written and spoken English
• Ability to work under pressure and meet demanding deadlines
• Confident and mature approach, reflective of the profile of the position and organisation

• Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude
• Ability to multitask, prioritise and be flexible is essential
• Works well as part of fast-paced team, prioritising effectively and managing workload
• Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook)
• Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels
• Excellent organisational, analytical and administrative skills, meticulous attention to detail
• Flexible in approach and able to amend hours as required to suit business needs
• Able to work with confidential material and sensitive information with absolute discretion