11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Technical Expertise:

• Strong proficiency in OOP concepts, C#, .NET Core, Entity Framework, React, SQL Server, PostgreSQL, Dapper, ADO.NET, LINQ, and Web API Development.
• Experience with event-driven architecture and messaging systems such as Kafka or Rabbit MQ.
• Excellent debugging, troubleshooting, and performance optimization skills.
• Expertise in database development including tables, views, stored procedures, triggers, and functions.
• Hands-on experience with unit testing frameworks (XUnit).
• Proficiency in JWT services, Git, and third-party API integration.
• Experience in code review and mentoring junior developers.
• Preferred Qualification:
• Bachelor’s Degree in Business, Marketing, Communications, or related field.

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

JOB DESCRIPTION

Overview - We always put our users first. We start by looking at things from the user’s perspective and end by evaluating how the solution has impacted the user.  We are looking for People who are continuously adapting to new technologies and excited to work on products that influence millions of people every day. The Android and iOS mobile applications are used by millions of people around the world and are some of India’s best known and most loved applications and we’re looking for someone to lead the engineering teams that build these apps.

Role - We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. You will strike a balance between the consumers’ intent and the business’s needs.

What you will do in this role

• Developing front end website architecture.
• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, creative designers and back-end developers.
• Creating servers and databases for functionality.
• Review requirements, design specifications, propose solutions and implementation.
• Work with team leads on the requirements and create estimates against those requirements.
• Deliver projects on time in an agile and continuous development environment.
• Writing tests in a client-side test framework such as Jest, Jasmine, etc.
• Designing and developing APIs.
• Monitor systems to ensure they meet both user needs and business goal.

What you should have

• 2-5 years of hands-on experience in software development and system administration.
•  Experience in Micro services, Serverless applications, Container-based applications.
•  Strong Experience on AWS cloud (Lambda, S3, Kinesis, SQS, SNS, ECS, Dynamo DB).
•  Good understanding of Devops, Apache Kafka.
•  Familiarity with JavaScript frameworks such as ReactJS.
•  Proficiency with server side languages such as NodeJS, Python and PHP.
•  Familiarity with database technology such as MySQL, Mongo DB and Dynamo DB.
•  Familiarity with Logging & Monitoring tools like Kibana, NewRelic, DataDog
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Experience with unit testing & Test Driven Development (TDD) and CI/CD.

• BE (Comp/IT), ME (Comp/IT), MCA, M.Tech, B.Tech.

We are looking to hire an experienced AngularJs developer to join our dynamic team. You will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app. 

To ensure success as an angularJS developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class AngularJs developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.

AngularJS Developer Responsibilities

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

• Experience with Angular 1.x.
• Bachelor’s degree in computer science, computer engineering, or similar.
• Previous work experience as an angularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngularJS.
• Proven experience implementing front-end and back-end JavaScript applications.
• Critical thinker and good problem-solver.
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, 
• Excellent troubleshooting skills.
• Excellent communication skills.
• Good project management skills.

 Good to have 

• Experience with React native and node.js is a plus.
• Experience CI/CD tools and pipeline
• DevOps, Performance testing frameworks like Mocha, Node + NPM.
• Experience on cloud platforms like AWS, GCP, Azure

Responsibilities

• Understand both functional and non-functional requirements and translate them into tasks that can be worked upon individually or in a team.
• Use your skills in programming and system design to develop robust and scalable software.
• Perform POCs and build solutions that require integration with other systems.
• Provide estimations for a Sprint or Tasks, and share inputs in design and architectural choices.
• Work in a fast-paced environment and contribute to all phases of SDLC.
• Maintain minimal yet essential engineering documentation to complement the product.
• Collaborate with engineers, product, and business teams as part of Agile delivery.
• Perform code reviews and provide guidance to the team in building software and following the defined process.
• Carry an ownership attitude when working on any solution.

Requirements

• Strong at problem-solving using Java 8 and above.
• Good understanding of SDLC using agile methodologies iterative development.
• Basic skills in HTML, CSS, and JavaScript are desired.
• Hands-on knowledge of using Spring Boot or Quarkus for building Microservices or API driven solutions.
• Good knowledge of SQL and experience in using any RDBMS like MySQL, PostgreSQL.
• Understanding or exposure to Cloud-Native development using AWS is an added advantage.
• Any experience in working on projects built using Microservice architecture, esp if using React and Java with Docker is an added advantage.

About the Role

We, at upGrad, believe in giving ownership and responsibility to each one of the team members. As an iOS Developer, you will be a part of the iOS app development team and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code.

Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Roles & Responsibilities

• Own end to end development and operations of high-performance software development team.
• Design the architecture and deliver clean, testable, and scalable code 
• Participate in requirement gathering and display a strong sense of ownership and delivery 
• Maintain high standards of software quality within the team by
• Participating in regular peer-reviews of solution designs and related code 
• Provide technical leadership to teammates through coaching and mentorship.

Skills Required

• Minimum 6 years of strong iOS development experience with at least 2 Apps Published on App Store of Enterprise Platform.
• Strong Swift concepts along with OOPS, Computer Science fundamentals, Memory Management, App Profiling experience.
• In depth understanding of frameworks like UIKit, Foundation classes, AutoLayout, Core Data, Networking, Collections, GCD, ARC.
• Solid understanding to write modular code, template based programming which is Unit testable (Critical Requirement)
• Solid understanding of iOS architectural patterns especially VIPER (and MVVM) and their importance in scalable software development process.
• Prior understanding of Git (must have), JIRA, Trello, Confluence, etc
• Experience in iOS UI creation using Storyboards, XIB and Code.
• Experience with standard libraries like RxSwift, Swinject, Alamofire, etc.
• Good written and verbal communication.
• Ability to collaborate with multiple teams to work on different phases of the project.
• Knowledge about App Store, publishing an app and the common rejection reasons.