2+ Warehouse Management System (WMS) Jobs in Hyderabad | Warehouse Management System (WMS) Job openings in Hyderabad

Overview

We seek a detail-oriented, collaborative Technical Enablement Lead to drive the implementation of enterprise systems and associated integrations, specifically with ERP (Enterprise Resource Planning) platforms and WMS (Warehouse Management Systems). This role is ideal for someone who thrives in cross-functional environments and excels at translating operational needs into scalable technical solutions. 

Key Responsibilities

 Cross-Functional Technical Integration

• Drive alignment across engineering, data, and warehouse operations teams
• Work with the teams to help translate business requirements into actionable integration tasks and system configurations

 Issue Resolution & Continuous Improvement

• Identify and mitigate risks early, removing barriers to keep the team on track
• Work with the technical teams who monitor system performance and data flow integrity
• Lead the teams in root cause analysis and implement iterative enhancements to integration reliability

ETL Process Oversight

• Collaborate with partner who leads the design and validation of ETL pipelines for syncing inventory, orders, and shipment data
• Ensure teams maintain data accuracy, schema compatibility, and robust error handling across platforms

Systems Mapping & Architecture 

• Partner with brand and vendor IT teams to design and document integration pathways between ERP and WMS systems
• Work with teams to identify data dependencies, transformation logic, and system constraints
• Confirm alignment with operations leads on workflows and priorities

Access Control Oversight

• Partner with teams to define and coordinate role-based access controls across integrated systems
• Collaborate with infrastructure and security teams to maintain compliance and operational integrity

Qualifications:

• 3-5 + years of experience
• Strong understanding of ERP and WMS platforms and their integration patterns
• Experience working with teams that implement integration tools, e.g., ETL, data mapping
• Familiarity with system roles and access controls 
• Excellent communication and coordination skills across technical and operational teams
• Ability to document and communicate systems in a clear, structured manner

Nice to Have:

• ERP: NetSuite, or JDE, 
• WMS: Blue Yonder, Deposco
• Any Project Methodology certifications: Agile, Waterfall, Etc…

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.