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IT Project Manager – Team Lead 

About the position:- 

Responsibilities as a Project Manager:

• Stakeholder management, Budget management.
• · Merck specific Processes for project execution.
• Like Risk, info class, IT security etc.
• · Client communication and updates.
• · Daily monitoring and follow-up with development, testing, implementation teams for status update.
• · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
• · Close monitoring of allocation and utilization.
• · Status reporting to LT and stakeholders. ·
• Responsible for testing and releases. Coding standard and Documentation for project.
• · Responsible for Change and Risk management for the project.

Job Description

Seeking a Adobe Experience Manager (AEM) Forms Developer with 5 to 8 years of experience.

Role and Responsibilities

● Translate business requirements into well-designed solutions that best leverage the AEM Forms platform and framework.

● Experience in Configuring AEM Forms for deployment post installation.

● Implement POCs and building framework for AEM Forms OSGi and JEE.

● Experience in complete project life cycle activities on development and maintenance projects.

● Experience working with a globally distributed team.

● Experience working with top tier Cloud providers (AWS, Microsoft, and/or Google).

● Work with Adobe Experience Manager (AEM6.x) on premise and cloud versions

● Experience in implementing traditional, hybrid and headless web applications

● Having good knowledge and experience on AEM FE (responsive) and Backend

● Create events and listeners on content and interaction to produce meaningful reporting (Google Analytics, Adobe Marketing Suite, and other conversion tags)

● Knowledge of CDN tools and integration/config with Dispatcher.

● Experience with authoring, editing and presenting technical documents.

● Work alongside software developers and architects, UX / UI visual designers and architects, and product developers

● Understanding of cross-browser compatibility issues and approaches

● Experience in Agile development practices

● Excellent written and oral communication skills

● Prepare proposals and time estimates for future work

● Schedules work to meet completion dates and technical specifications

● Proven ability to be effective and adaptable in response to frequent change and ambiguity

● Tools: Jira, Postman

Required Skills

● Strong experience with OSGi back-end technology stack of Adobe Experience Manager (AEM) 6.5 and AEM as a Cloud Service to develop and manage AEM bundles and their configurations.

● Solid experience with AEM building blocks including templates, components, dialogs, custom widgets, workflow development, configurations and bundles.

● Experience with development and in-depth knowledge of Experience fragments, Content fragments, SPAs.

● Hands on LiveCycle Application Development (Forms, Output, Reader Extensions, Process Management, Render PDF forms etc.)

● Experience in building, designing and developing of static, dynamic, interactive or non- interactive Adaptive and HTML5 forms.

● Knowledge of client libraries, form themes, form templates and rule editor in adaptive forms.

● Hands on LiveCycle Designer, LiveCycle workbench, LiveCycle Admin console.

● Knowledge of Workspace and AEM Forms app with an ability to customize the console.

● Development of approval workflows, notification and email in workflow processes.

● Integration of forms data with existing or new databases using queries or FDM.

● Solid knowledge and expertise in HTML5, JavaScript, Java, Web Services, XSD, XML, PDF, DB (Oracle or other).

● Experience working on form designs, creating templates and automated workflows.

● Good Understanding and configuration experience of AEM Forms Components Forms, Output, etc.

● Develop AEM adaptive forms from the templates.

● Document of record generation and configuration.

● Customizing AEM Adaptive forms to develop modal dialog windows to pass data back and forth from adaptive forms.

● Database and REST service integration with Adaptive forms.

● Develop AEM Workflows (OSGI) and AEM forms process (JEE) and integrate AEM adaptive forms with workflow.

● Authoring and publishing forms for business users.

• We are looking for a versatile, highly professional, disruptive, and focused individual who pays attention to detail and has an eye for quality delivery. The individual must have team collaboration skills and be an active listener and communicator; someone who'd come not just with problems but suggestive solutions.

•  Bachelors / Masters in Computer Science
•  Excellent communication and presentation skills
•  The candidate should also have knowledge of the industry and ability to work under pressure
•  An indefatigable person with high self-esteem and perspicacious nature is that kind of person
•  who will thrive in this role

• Must have worked in an environment where they know when to perform what kind of testing; say smoke, regression, integration, sanity
• Must have test plan, strategy, cases development experience.
• Knowledge on Android/iOS app testing (usage of Debugging tools relevant is added bonus)
• Must know to prioritize work items based on the business need
• Knows how to handle tough timelines situations and not compromise quality.
• Must have experience in product management methodology such as agilenon-process oriented environment
• Should have experience in any of the ALM tools such as TFS JIRA or even be open to build application reporting structure in excel.
• Analyzing the requirements from clients
• Analyzing and executing Test Cases
• Run Re-Tests and Regression Tests.
• Develop & Run Release Tests

• Has experience of working in a graphics environment, to a brief and delivering to deadlines with some evidence of design management capability
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, LinkedIn, Facebook, Twitter, Instagram)
• Should optimize existing graphics and video content
• Use of Microsoft Office, Dropbox, and G Suite.
• Has advanced knowledge of Adobe Creative Suite (mainly InDesign, Illustrator, Premiere, and Photoshop)

Candidate Specification

• A strong portfolio of illustrations or other graphics.
• A keen eye for aesthetics and details.
• Communication skills.
• A degree in Design, Fine Arts, or a related field is a plus.
• Is self-starting, highly motivated, and hands-on
• Creativity and awareness of current design trends
• Can manage time efficiently, able to prioritize, works fast and accurately to meet tight deadlines

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Icicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.

Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com

The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com

What will you do?

As a Ruby on Rails developer, you will get to:

• Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
• Complete ownership of a product or feature from development to launch.
• Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
• Review and mentor other team members. Be a team player!
• Get complete control of the product with active involvement in deciding stack and architecture.

What we are looking for

• Minimum 3+ years in depth hard core experience in Ruby on Rails
• Deep understanding of object-orientated programming
• A knack for writing clean, readable maintainable Ruby code.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Skillset in Testing using Rspec
• Demonstrated skills and experience with writing testable code and using related best practices.
• Understanding of web services technologies such as REST is required.
• Good experience and understanding of continuous integration and deployment process.
• Knowledge in working with AWS or other cloud platform
• Experience in working with limited direction while exceeding delivery expectations.
• Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.

Technical Expertise
Core

Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases

PostgreSQL, MongoDB, Redis, Memcached
Testing

Rspec (or any other Unit testing framework)
Cloud/Deployments

Capistrano, Docker, Heroku, AWS, Kubernetes

Desirable Skills

• Participation in open-source projects.
• Actively involved in solving problems on Github, Stackoverflow.com and groups.
• Experience working in JS and front end frameworks (React)
• Interest in learning new technologies.

Why Icicle

• 100% work-life balance
• Competitive salary
• Perks of getting free Gym Membership vouchers.
• Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
• Exposure to futuristic technology, mentally stimulating work environment.
• Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
• Stability of a legacy company and agility of a startup - best of both the world.
• A healthy work environment with no politics, no bureaucracy.
• Encouraged to learn new skills, grow together, not just maintain the status quo

So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!