2+ Warehouse Management System (WMS) Jobs in Mumbai | Warehouse Management System (WMS) Job openings in Mumbai

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)

Company: OneSpider Technologies LLP

Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview:

We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities:

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements:

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Apply Now !

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

We are seeking a highly skilled and results-driven Sales Expert to lead the sales efforts for India, focusing on our suite of B2B supply chain SaaS solutions, including Warehouse Management System (WMS), Transportation Management System (TMS), and allied products. The primary focus of this role will be on non-retail sectors such as manufacturing, automotive, FMCG, pharmaceuticals, industrial goods, and 3PL. The ideal candidate will possess in-depth knowledge of supply chain operations and a proven ability to drive sales in enterprise and industrial domains. This role demands a strategic thinker and a strong leader with experience navigating complex sales cycles in diverse industries.

What will you do at Fynd?

Sales Strategy & Execution for Non-Retail Sectors

• Develop and implement a tailored sales strategy targeting non-retail sectors, aligned with business objectives and revenue goals.
• Identify key industries such as manufacturing, automotive, pharmaceuticals, industrial goods, and 3PL, ensuring product-market fit for each segment.
• Establish a clear roadmap to penetrate priority verticals and secure long-term business growth.

Revenue & Business Growth

• Own the P&L responsibility for WMS, TMS, and allied supply chain SaaS solutions in the non-retail sectors.
• Achieve and exceed sales targets by acquiring high-value enterprise clients.
• Build a strong pipeline of prospects in key industrial hubs across India.

Industry-Specific Solution Selling

• Understand and address the unique challenges and requirements of each target sector.
• Work closely with the product team to customize solutions, ensuring relevance and value for specific industries.
• Present compelling value propositions, leveraging case studies, ROI analysis, and technical expertise.

Team Leadership & Development

• Build, train, and lead a specialized sales team focused on non-retail sectors.
• Define clear objectives, KPIs, and performance metrics to drive results.
• Provide mentorship and conduct regular knowledge-sharing sessions to enhance the team’s domain expertise.

Client Relationship Management

• Build and maintain relationships with key stakeholders such as supply chain heads, logistics managers, and IT leaders in target industries.
• Lead strategic sales negotiations, proposal presentations, and deal closures for large-scale enterprise accounts.
• Ensure high customer satisfaction to secure renewals, upselling, and referrals.

Partnerships & Ecosystem Development

• Identify and develop partnerships with implementation firms, resellers, and system integrators specializing in non-retail sectors.
• Collaborate with industry forums, associations, and events to establish the company as a thought leader in supply chain digitization.

Market Intelligence & Reporting

• Monitor market trends, competitor strategies, and technological advancements relevant to non-retail sectors.
• Deliver regular performance updates, insights, and forecasts to senior management.

Some Specific requirements

• Bachelor’s degree in Business, Engineering, or a related field; MBA is highly desirable.
• 2-10 years of experience in enterprise SaaS sales, with a proven track record in non-retail sectors such as manufacturing, automotive, industrial goods, or pharmaceuticals.
• Strong understanding of supply chain processes, including warehouse management, transportation, and logistics challenges specific to industrial domains.
• Demonstrated ability to lead high-value, complex sales cycles in enterprise environments.
• Experience building and leading specialized sales teams.
• Familiarity with SaaS sales models, subscription pricing, and consultative selling approaches.

Key Skills:

• Sector-specific sales strategy and execution
• Enterprise account management and C-level engagement
• Team leadership and mentorship
• Market and competitive analysis in non-retail industries
• Customisation of supply chain solutions for industry-specific needs

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!