10+ Remote support Jobs in India

Location: On-site – Mumbai, Andheri East

Type: Full-Time | 6 Days a Week | Recharge Breaks + Rotational Week off

Pay Range- 12 to 20k/per month

About Rentkar

Rentkar is building a culture-first, access-driven rental platform. Our mission is to let customers experience trending products without the baggage of ownership. Our sales team doesn't "sell" - they educate, recommend, and retain. We help customers unlock value, not just close deals.

You’ll Own:

Convert leads from WhatsApp, form fills, and Instagram DMs into successful orders

Answer customer queries in real time and guide the customer through the renting process

Understand customer needs, suggest ideal plans (tenure, deposits, upgrades)

Follow up rigorously on payment delays, partial payments, and abandoned checkouts

Track leads using internal trackers (WhatsApp, Discord, internal rentkar portal)

Align with operations to ensure product availability and dispatch timelines

Manage weekly and monthly sales logs, report top trends and customer FAQs

Flag defaulters or critical edge cases to Core/HR

You Are:

Empathetic and persuasive, you listen before you pitch

Process-driven and alert, nothing falls through the cracks

Comfortable with AI Chatbots to fetch information and guide customers, Discord, Google Sheets, and WhatsApp Web, tech enthusiast

Fast at multitasking across conversations

Comfortable working weekends (our peak rental traffic!)

Bonus:

Experience with rental, e-com, or logistics brands

Proficiency in English + any regional language 

*ROLE: SALES OPERATIONS*

Roles and Responsibilities

- Manage marketplace operations, including listings, inventory management, and sales analysis.

- Coordinate with vendors for product uploads and issue resolution.

- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.

- Handle order processing and ensure timely delivery.

- Address customer inquiries and complaints.

- Regularly update the database and be on top of all developments.

- Streamline operational processes and conduct regular audits.

- Collaborate cross-functionally to align activities with objectives.

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or similar.

- 2 years of e-commerce operations experience, preferably in marketplaces.

- Strong analytical skills for data-driven decisions.

- Excellent communication and customer*centric approach.

- Ability to multitask, prioritize, and meet deadlines.

- Flexible to adapt to evolving business needs.

- Ability to work effectively on tools like MS office, Video conferencing, analytics.

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*ROLE: ECOMMERCE SALES OPERATIONS*

Roles and Responsibilities

- Manage marketplace operations, including listings, inventory management, and sales analysis.

- Coordinate with vendors for product uploads and issue resolution.

- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.

- Handle order processing and ensure timely delivery.

- Address customer inquiries and complaints.

- Regularly update the database and be on top of all developments.

- Streamline operational processes and conduct regular audits.

- Collaborate cross-functionally to align activities with objectives.

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or similar.

- 2 years of e-commerce operations experience, preferably in marketplaces.

- Strong analytical skills for data-driven decisions.

- Excellent communication and customer*centric approach.

- Ability to multitask, prioritize, and meet deadlines.

- Flexible to adapt to evolving business needs.

- Ability to work effectively on tools like MS office, Video conferencing, analytics.

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

Networking Engineer | NOC Team 

Job Description:

Summary of Position:-

• They should have hands-on on Technologies – Remote Support 
•  24/7 Monitoring of Logs, Alerts, and Dash Boards 
•  Incident Identification & Recording 
•  Provide level 1 support to address the incident 
•  Prioritize and assign tickets to respective teams. 
•  Follow escalation matrix 

Primary Responsibilities:

• Remote Support
• Cisco Router & Switches, 
• Networking 
• Network Devices. 
• Monitoring of Log 
• Assign tickets to respective teams. 
• Follow the escalation matrix. 

Requirements:

•  Graduate 12th +3 years polytech Diploma.
•  1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.  
•  Excellent communication skills (Written & Verbal).
• Team Handling, Report Generation, Presentation skill.
• Flexible to learn and upgrade.
• Languages- Hindi/ English and can understand Gujarati is preferrable.

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers