9+ Remote support Jobs in India

About Edstellar

Edstellar is a global Learning and Development (L&D) platform that empowers organizations to upskill their workforce through instructor-led training programs. We specialize in delivering customized, enterprise-grade training solutions across a wide range of domains including IT, leadership, project management, business skills, and compliance.

Headquartered in Bangalore, India, Edstellar serves clients across multiple geographies, enabling on-site and virtual training in over 100 countries. Our platform simplifies the end-to-end process of corporate training delivery—from course discovery and trainer sourcing to scheduling, administration, and performance analytics.

🚀 Key Highlights

• Global Trainer Network: 1,000+ certified trainers covering 200+ in-demand technologies and skills.
• Enterprise-Focused: Tailored training solutions designed for corporates, SMEs, and government institutions.
• Flexible Delivery Modes: Live virtual sessions, on-site classroom training, and hybrid models.
• Scalable LMS Integration: Easily integrates with your existing Learning Management Systems.
• Data-Driven Insights: Real-time training effectiveness and ROI analytics.

🎯 Mission

To enable lifelong learning and skill development in a fast-evolving digital world by delivering impactful, measurable, and scalable corporate training experiences.

Job Title: Full Stack Developer – SaaS Product Engineering

📍 Location: Office

🧠 Experience Level: 5+ Years

💼 Employment Type: Full-Time

✨ About the Role

We are looking for a skilled and passionate Full Stack Developer to join our SaaS Product Engineering team. You will work across backend and frontend technologies to build, optimize, and scale multiple SaaS products in a dynamic environment.

If you are excited by clean code, modern cloud-native practices, and the chance to contribute to impactful products from the ground up, we would love to meet you!

🔥 Key Responsibilities

• Develop and maintain scalable SaaS-based platforms using Ruby on Rails (backend) and React.js / Next.js (frontend).
• Build RESTful APIs and integrate third-party services.
• Collaborate with Product Managers, Designers, and QA to deliver high-quality features.
• Write clean, maintainable, secure, and efficient code.
• Optimize applications for performance and scalability.
• Participate in code reviews, sprint planning, and team discussions.
• Support CI/CD pipelines and AWS-based cloud deployments.
• Make architectural decisions at the product level.
• Continuously research new technologies to improve performance.

🛠️ Required Skills and Experience

• 3–6 years of hands-on experience in SaaS product development.
• Backend: Ruby on Rails (6+ preferred)
• Frontend: React.js, Next.js (static generation & SSR)
• Databases: PostgreSQL, MongoDB, Redis
• AWS cloud deployment experience
• RESTful/GraphQL API integration
• Docker, CI/CD (GitHub Actions, GitLab CI)
• Security practices (OAuth2, API security)
• Agile methodologies (Scrum, Kanban)
• Experience in team handling
• Basic test-driven development knowledge (RSpec, Jest)

🎯 Preferred (Nice-to-Have)

• AWS Lightsail, EC2, Lambda
• SaaS multi-tenant system design
• Payment gateway integration experience
• Startup or product-based company background
• Performance tuning knowledge

👤 Who You Are

• Strong problem-solver with solid technical fundamentals
• Self-motivated learner and collaborator
• Ownership-driven and accountable
• A team player who mentors juniors

Job Posting: Customer Support Executive

Company Name: OneSpider Technologies LLP

Location: Lower Parel, Mumbai (On-Site / Work From Office)

Working Hours: Monday To Saturday | 10:00 am to 07:00 pm

About Us: 

OneSpider Technologies LLP is a fast-growing software company that focuses on providing solutions for the Pharma and FMCG sectors. We create user friendly software and mobile apps that help distributors and retailers manage their operations effectively. Our commitment to innovation and customer satisfaction makes us a great place for freshers to learn, grow, and start their careers in tech and customer support.

Your responsibilities will include:

• Assisting clients with queries related to our ERP software.
• Providing expert support on software functionality.
• Addressing accounting and GST related concerns.
• Ensuring customer satisfaction by resolving issues in a timely manner.
• Collaborating with the team to improve our support processes.

To be successful in this role, you'll need:

• A willingness to learn and adapt.
• Good communication skills to interact with clients.
• Basic understanding of software applications.
• Knowledge of accounting and GST.
• Freshers to 6 years of experience are welcome to apply.

What We Offer:

• A supportive environment for freshers to start their careers.
• Opportunities for learning and professional growth.
• A chance to work with a dynamic team in a fast-paced industry.
• Competitive salary and benefits.

If you are eager to start your career in customer support and are ready to help our clients succeed, we would love to hear from you!

Apply Now!

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

Networking Engineer | NOC Team 

Job Description:

Summary of Position:-

• They should have hands-on on Technologies – Remote Support 
•  24/7 Monitoring of Logs, Alerts, and Dash Boards 
•  Incident Identification & Recording 
•  Provide level 1 support to address the incident 
•  Prioritize and assign tickets to respective teams. 
•  Follow escalation matrix 

Primary Responsibilities:

• Remote Support
• Cisco Router & Switches, 
• Networking 
• Network Devices. 
• Monitoring of Log 
• Assign tickets to respective teams. 
• Follow the escalation matrix. 

Requirements:

•  Graduate 12th +3 years polytech Diploma.
•  1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.  
•  Excellent communication skills (Written & Verbal).
• Team Handling, Report Generation, Presentation skill.
• Flexible to learn and upgrade.
• Languages- Hindi/ English and can understand Gujarati is preferrable.

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers