31+ Production support Jobs in India

Role Overview

We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications.
• Troubleshoot, debug, and resolve application issues within defined SLAs.
• Analyze logs, identify root causes, and implement fixes or workarounds.
• Collaborate with development teams for permanent issue resolution.
• Monitor application health, performance, and availability.
• Support deployments, releases, and environment validations.
• Perform minor code fixes and enhancements when required.
• Document issues, solutions, and support procedures.
• Participate in on-call rotations and handle incident management.

Required Skills & Qualifications

• Strong hands-on experience in Java and Spring Boot.
• Working knowledge of Angular for frontend understanding.
• Good understanding of application architecture, APIs, microservices, and debugging techniques.
• Experience with log analysis tools, monitoring tools, and ticketing systems.
• Knowledge of SQL databases and query troubleshooting.
• Familiarity with Linux/Unix environments.
• Understanding of CI/CD, release processes, and version control (Git).
• Strong analytical, problem-solving, and communication skills.

Position: Production Intern (Technical)

Experience: 0–6 Months (Freshers/Recent graduates can apply)

Qualification: BTech (CS) or MTech (CS)

Mode: Remote (WFH)

Communication: Excellent English

Shift: 3:00 pm-12:00 am & 7:00 pm-4:00 am

Key Responsibilities

•      Understand and support entire production workflow from receipt through delivery

•      Assist in Non-Accounting Purchase Order (PO) related activities

•      Communicate with technology team related to client requests and deliveries

•      Communicate with technology team related to production needs and improvements

•      Process in various stages of the production environment (Data Entry, Quality, Output generation, etc)

•      Work independently on assigned non-accounting tasks, including direct client interaction

•      Follow standard operating procedures (SOPs) and meet defined productivity and quality benchmarks

•      Coordinate with internal teams to ensure timely and accurate task completion

•      Maintain proper documentation and reports related to assigned work

Technical Skills (Preferred)

•      BTech or MTech- Computer Science preferred

•      Ability to support Automation-related jobs using basic programming and scripting skills

•      Knowledge of the following technologies:

•      .NET Core

•      Python

•      C#

•      Power BI

•      Mongo DB

•      SQL

Additional Requirements (Work-from-Home Setup)

This opportunity promotes a healthy work-life balance with remote work flexibility. Candidates must have the following minimum infrastructure:

•      System: Laptop or Desktop (Windows-based)

•      Operating System: Windows

•      Screen Size: Minimum 14 inches

•      Screen Resolution: Full HD (1920 × 1080)

•      Processor: Intel i5 or higher

•      RAM: Minimum 8 GB (Mandatory)

•      Software: AnyDesk

•      Internet Speed: 100 Mbps or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) service provider. With over 20 years of experience, ARDEM has consistently delivered high-quality outsourcing and automation services to clients across the USA and Canada. We are growing rapidly and continuously innovating to improve our services. Our goal is to strive for excellence and become the best Business Process Outsourcing and Business Process Automation company for our customers.

Role: Creative Producer – Web Series

Industry: Media and Entertainment Industry

Function: Product Management

Age Upto: 38 Years

City/State: Noida

Education: Graduation

Work Mode : ONSITE

Working Day : 5

Required Skills: Creative Vision & IP Development,  End-to-End Content Production Leadership,  Cinematic Storytelling & Audience Psychology,  Team Leadership & Cross-Functional Collaboration,  Data-Driven Content Strategy

Description :

Job Overview:

The Creative Producer – Web Series will lead the overall creative vision, strategy, and execution of Web Series content across all formats. The role demands a visionary storyteller who deeply understands cinematic language, audience psychology, and cultural nuances, while maintaining creative excellence and market relevance.

The Creative Producer will be responsible for ideating and developing high-impact original IPs, supervising the full content lifecycle, and ensuring every story aligns with Company’s mission — “Entertainment First in Culture.”

Key Responsibilities:

1. Creative Strategy & Vision:

● Drive the creative vision for company Web Series, ensuring all projects align with the platform’s cultural and entertainment goals.

● Lead ideation and development of original IPs across genres with strong emotional and cinematic value.

● Work closely with screenwriters, directors, and producers to develop highly engaging and culturally resonant scripts.

● Ensure creative consistency, strong storytelling structure, and high production quality across all stages — from concept to scripting, production, post, and release.

2. Content Development & Execution:

● Responsible for content commissioning as per Company’s overall strategy and creative roadmap.

● Ensure smooth execution of projects within defined budget and TATs, maintaining excellence in storytelling and visual quality.

● Maintain a yearly content pipeline, pre-planning content commissioning and licensing in sync with business and cultural objectives.

● Supervise the pre-production, production, and post-production stages of Web Series content to ensure alignment with creative vision.

3. Team Supervision & Collaboration:

● Lead and mentor a team of associate creative producers, writers, producers, and content strategists, fostering innovation and creative ownership.

● Supervise cross-functional teams (internal & external) through all phases — from ideation and scripting to marketing and release.

● Collaborate with marketing, insights, and analytics teams to align creative output with performance goals and audience insights.

4. Platform & Audience Insights:

● Monitor content trends, audience behavior, and performance data to refine content strategies.

● Scout emerging formats, genres, creators, and storytelling trends to keep the company ahead of the curve.

● Analyze content performance metrics and deliver stories with high engagement and completion rates.

● Identify opportunities for IP expansion, spin-offs, or multi-platform storytelling to strengthen the Company's brand footprint.

Qualifications & Skillset:

Creative & Storytelling Skills:

● In-depth understanding of characters, emotions, and visual storytelling.

● Strong grasp of concept selection, narrative pacing, and audience connection.

● Proven ability to develop culturally rooted, high-engagement content.

Technical & Process Understanding

● Deep understanding of Pre-Production (casting, budgeting, locations, costumes, treatment).

● Strong knowledge of Post-Production (editing, sound design, BGM, DI, VFX).

● Ability to maintain storytelling quality across production pipelines.

Strategic & Analytical Strengths:

● Strong understanding of market trends and audience insights.

● Skilled in using data and analytics to shape creative decisions and assess content performance.

Leadership & Decision-Making

● Proactive problem-solver with strong creative judgment.

● Excellent team management and multi-tasking capabilities.

● Ability to balance creative ambition with business strategy and timelines.

Experience:

● Minimum 8+ years of experience in web series creation, creative leadership roles.

● At least 5+ years of on-ground experience in Web Series production and 3+ years in OTT/platform-based content creation.

● High on learning, high on passion, and driven by creative innovation.

Cultural Understanding:

● Deeply rooted understanding of regional culture or broader Hindi-speaking belt sensibilities.

● Ability to translate cultural authenticity into mass, relatable storytelling.

Ideal Candidate:

This role is ideal for a visionary creative leader who lives and breathes cinema — someone with the rare blend of creative instinct, analytical acumen, and cultural depth. The ideal candidate will be passionate about building a cinematic universe that entertains, represents, and elevates regional India on a global scale.

Experience - 10-20  Yrs

Job Location - CommerZone, Yerwada, Pune

Work Mode - Work from Office

Shifts - General Shift

Work days - 5 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview

3) Managerial Round Face to Face at Pune Office

4) HR Discussion

Job Description 

Job Summary:

The Production/L2 Application Support Manager will be responsible for managing the banking applications that supports our payment gateway systems in a production environment. You will oversee the deployment, monitoring, optimization, and maintenance of all application components. You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.

Key Responsibilities:

• Manage and optimize the application for the payment gateway systems to ensure high availability, reliability, and scalability.
• Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.
• Lead a team of application support engineers and administrators, providing technical guidance and support to ensure applications and infrastructure solutions are implemented efficiently and effectively.
• Collaborate with development, security, and product teams to ensure application support the needs of the business and complies with relevant regulations.
• Monitor application performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.
• Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.
• Drive continuous improvement of processes and tools for efficient production/application management.
• Ensure robust security practices are in place across production systems, including compliance with industry standards
• Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.
• Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.
• Develop and maintain application support documentation, including architecture diagrams, processes, and disaster recovery plans.
• Manage and execute on-call duties, ensuring timely resolution of application-related issues and ensuring proper support coverage.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 8+ years of experience managing L2 application support in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.
• Experience with working L2 production support base on Java programming.
• Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward..
• Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.

DotNet Developer (Support L2/L3)

Designation - Sr..Net Devp-App Support(L2/L3)

Exp - 3-5 years

Work Mode - WFH (Please look for HYD first, then other locations)

Shift - Night Shift (timing shared in JD)

Job description

We are looking for a .NET Full Stack Developer with 8–10 years of experience

in .NET MVC/.NET Core, modern frontend frameworks, REST APIs, and databases, with

preferred exposure to DevOps and containerization, working in an Agile environment.

Key Responsibilities:

 Design, develop, and maintain end-to-end full stack applications using .NET

technologies and modern frontend frameworks.

 Develop scalable backend services using .NET MVC / .NET Core and RESTful APIs.

 Build responsive and interactive user interfaces using Angular / React / Native

JavaScript.

 Work with MS SQL Server (preferred) or other relational databases for data modeling

and optimization.

 Ensure application performance, security, and scalability for enterprise-grade systems.

 Collaborate with product owners, UI/UX designers, backend teams, and QA engineers.

 Participate in Agile/Scrum ceremonies, sprint planning, reviews, and retrospectives.

 Perform code reviews and ensure adherence to coding standards and best practices.

 Support deployment activities and collaborate with DevOps teams.

 Troubleshoot, debug, and enhance existing applications.

Must Have Skills:

 Back-end:- NET MVC, .NET Core, RESTful API development,understanding of OOPs and

design patterns.

 Front-end:- Angular or React or Native JavaScript, HTML5, CSS3, JavaScript, Responsive

UI developmen.

 Database:- MS SQL Server (preferred), Strong SQL queries, stored procedures,

performance tuning

 Tools & Practices:- Git / Version Control, Agile / Scrum development methodology

Enterprise Experience

 Proven experience working on enterprise-scale applications

Preferred / Good-to-Have Skills

 Knowledge of DevOps practices

 Experience with containerized environments (Docker, Kubernetes)

 CI/CD pipelines

 Cloud exposure (Azure / AWS – advantage)

Soft Skills:

 Excellent written and verbal communication skills.

 Strong problem-solving and analytical skills with a detail-oriented mindset.

 The ability to manage multiple projects and priorities effectively

 Job highlights

 Bachelors degree in Computer Science,Information Technology,or a related field.

🚀 RECRUITING BOND HIRING

Role: CLOUD OPERATIONS & MONITORING ENGINEER - (THE GUARDIAN OF UPTIME)

⚡ THIS IS NOT A MONITORING ROLE

THIS IS A COMMAND ROLE

You don’t watch dashboards.

You control outcomes.

You don’t react to incidents.

You eliminate them before they escalate.

This role powers an AI-driven SaaS + IoT platform where:

---> Uptime is non-negotiable

---> Latency is hunted

---> Failures are never allowed to repeat

Incidents don’t grow.

Problems don’t hide.

Uptime is enforced.

🧠 WHAT YOU’LL OWN

(Real Work. Real Impact.)

🔍 Total Observability

---> Real-time visibility across cloud, application, database & infrastructure

---> High-signal dashboards (Grafana + cloud-native tools)

---> Performance trends tracked before growth breaks systems

🚨 Smart Alerting (No Noise)

---> Alerts that fire only when action is required

---> Zero false positives. Zero alert fatigue

Right signal → right person → right time

⚙ Automation as a Weapon

---> End-to-end automation of operational tasks

---> Standardized logging, metrics & alerting

---> Systems that scale without human friction

🧯 Incident Command & Reliability

---> First responder for critical incidents (on-call rotation)

---> Root cause analysis across network, app, DB & storage

Fix fast — then harden so it never breaks the same way again

📘 Operational Excellence

---> Battle-tested runbooks

---> Documentation that actually works under pressure

Every incident → a stronger platform

🛠️ TECHNOLOGIES YOU’LL MASTER

☁ Cloud: AWS | Azure | Google Cloud

📊 Monitoring: Grafana | Metrics | Traces | Logs

📡 Alerting: Production-grade alerting systems

🌐 Networking: DNS | Routing | Load Balancers | Security

🗄 Databases: Production systems under real pressure

⚙ DevOps: Automation | Reliability Engineering

🎯 WHO WE’RE LOOKING FOR

Engineers who take uptime personally.

You bring:

---> 3+ years in Cloud Ops / DevOps / SRE

---> Live production SaaS experience

---> Deep AWS / Azure / GCP expertise

---> Strong monitoring & alerting experience

---> Solid networking fundamentals

---> Calm, methodical incident response

---> Bonus (Highly Preferred):

---> B2B SaaS + IoT / hybrid platforms

---> Strong automation mindset

---> Engineers who think in systems, not tickets

💼 JOB DETAILS

📍 Bengaluru

🏢 Hybrid (WFH)

💰 (Final CTC depends on experience & interviews)

🌟 WHY THIS ROLE?

Most cloud teams manage uptime. We weaponize it.

Your work won’t just keep systems running — it will keep customers confident, operations flawless, and competitors wondering how it all works so smoothly.

📩 APPLY / REFER : 🔗 Know someone who lives for reliability, observability & cloud excellence?

🚀 RECRUITING BOND HIRING

Role: CLOUD OPERATIONS & MONITORING ENGINEER - (THE GUARDIAN OF UPTIME)

⚡ THIS IS NOT A MONITORING ROLE

THIS IS A COMMAND ROLE

You don’t watch dashboards.

You control outcomes.

You don’t react to incidents.

You eliminate them before they escalate.

This role powers an AI-driven SaaS + IoT platform where:

---> Uptime is non-negotiable

---> Latency is hunted

---> Failures are never allowed to repeat

Incidents don’t grow.

Problems don’t hide.

Uptime is enforced.

🧠 WHAT YOU’LL OWN

(Real Work. Real Impact.)

🔍 Total Observability

---> Real-time visibility across cloud, application, database & infrastructure

---> High-signal dashboards (Grafana + cloud-native tools)

---> Performance trends tracked before growth breaks systems

🚨 Smart Alerting (No Noise)

---> Alerts that fire only when action is required

---> Zero false positives. Zero alert fatigue

Right signal → right person → right time

⚙ Automation as a Weapon

---> End-to-end automation of operational tasks

---> Standardized logging, metrics & alerting

---> Systems that scale without human friction

🧯 Incident Command & Reliability

---> First responder for critical incidents (on-call rotation)

---> Root cause analysis across network, app, DB & storage

Fix fast — then harden so it never breaks the same way again

📘 Operational Excellence

---> Battle-tested runbooks

---> Documentation that actually works under pressure

Every incident → a stronger platform

🛠️ TECHNOLOGIES YOU’LL MASTER

☁ Cloud: AWS | Azure | Google Cloud

📊 Monitoring: Grafana | Metrics | Traces | Logs

📡 Alerting: Production-grade alerting systems

🌐 Networking: DNS | Routing | Load Balancers | Security

🗄 Databases: Production systems under real pressure

⚙ DevOps: Automation | Reliability Engineering

🎯 WHO WE’RE LOOKING FOR

Engineers who take uptime personally.

You bring:

---> 3+ years in Cloud Ops / DevOps / SRE

---> Live production SaaS experience

---> Deep AWS / Azure / GCP expertise

---> Strong monitoring & alerting experience

---> Solid networking fundamentals

---> Calm, methodical incident response

---> Bonus (Highly Preferred):

---> B2B SaaS + IoT / hybrid platforms

---> Strong automation mindset

---> Engineers who think in systems, not tickets

💼 JOB DETAILS

📍 Bengaluru

🏢 Hybrid (WFH)

💰 (Final CTC depends on experience & interviews)

🌟 WHY THIS ROLE?

Most cloud teams manage uptime. We weaponize it.

Your work won’t just keep systems running — it will keep customers confident, operations flawless, and competitors wondering how it all works so smoothly.

📩 APPLY / REFER : 🔗 Know someone who lives for reliability, observability & cloud excellence?

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

Job Description:

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 3-4 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

A Production Support Engineer ensures the smooth operation of software applications and IT systems in a production environment. Here’s a breakdown of the role:

Key Responsibilities

• Monitoring System Performance: Continuously track application health and resolve performance issues.
• Incident Management: Diagnose and fix software failures, collaborating with developers and system administrators.
• Troubleshooting & Debugging: Analyze logs, use diagnostic tools, and implement solutions to improve system reliability.
• Documentation & Reporting: Maintain records of system issues, resolutions, and process improvements.
• Collaboration: Work with cross-functional teams to enhance system efficiency and reduce downtime.
• Process Optimization: Suggest improvements to reduce production costs and enhance system stability.

Required Skills

• Strong knowledge of SQL, UNIX/Linux, Java, Oracle, and Splunk.
• Experience in incident management and debugging.
• Ability to analyze system failures and optimize performance.
• Good communication and problem-solving skills.

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success

Job responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java and C++
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls
• Exposure to iOS (SWIFT) and Android (Native) App support & development

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
• Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

• JEE, WebSphere App Server, Tomcat/jboss, development background
• Oracle DB/MySQL/Sybase/PostgreSQL
• Performance tuning in application connection pool, application server
• Basic Unix command and shell programming
• Thread dump, heap dump analyzing knowledge, tool used in thread dump

and heap dump

• Production issue troubleshooting
• Connection pool, application server configuration, JVM parameter configuration
• Good to have back base/flex cube technology hands on
• Technical Lead, Developer background

Location: MBFC / Command Center, Changi Business Park, Singapore

Duration: 12 Months Renewable Contract

Description

• We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

• Degree in Computer Science, Business Information Technology or related disciplines;
• 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication; 
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.

Desirable Skill(s)

• Prior experience in the banking industry;
• Experience in application implementation projects in financial institutions would be a great advantage.

Responsibilities

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications; 
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
• Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
• Involve with onsite and offshore teams across multiple technologies/applications;
• Lead formal and informal Post Event Problem Reviews;
• Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

• Level 4 - 4no’s 
• Level 3 - 1no’s 
• Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

• Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
• Ability to troubleshoot and provide resolution in a fast-paced environment
• Installing/ upgrading the database server and application tools.
• Good in creating support documentation – Runbook, troubleshooting guide, SOP
• Should be open to work towards issue resolution as priority tasks
• Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
• Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
• Solve database usage issues and malfunctions.
• Provide data management support for our users/clients
• Linux/Unix Operating System skills including 
• Viewing and searching server log files
• Editor skills such as vi, vim, emacs etc
• Restart and trouble shoot servers not responding
• Copy files from remote servers
• Vhost and Access logs interpretation

Requirements, Desired Skills and Experience

• Hands-on experience in delivering results-driven solutions with proven business value.
• 3+ years of experience with Python/Perl/C or similar scripting.
• Familiar with queries, procedures, and query optimization
• Hands on experience with linux operating environment.
• Run simple scripts on linux preferably linux root as sudo
• AWS certification - preferred.
• Excellent interpersonal skills.
• Familiarity with working on an Agile/Iterative development framework.
• Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
• Good to have knowledge of support tools – Freshdesk or similar tools
• Prior knowledge of Insurance domain is a plus
• Should be open to work over weekends and on holidays during emergencies

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 2 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Pune & Bangalore

Experience: 2 yrs plus

Package: upto 10 LPA

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

Database Administrator Lead - PostgreSQL

ABOUT Ashnik

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

RESPONSIBILITIES

· Monitoring database performance

· Optimizing Queries and handle escalations

· Analyse and assess the impact and risk of low to medium risk changes on high profile production databases

· Implement security features

· DR implementation and switch over

QUALIFICATION AND EXPERIENCE

· Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.

· Experience of working in a production support environment

· Engineering or Equivalent degree

· Passion for open-source technologies is desired

ADDITIONAL SKILLS

· Install & Configure PostgreSQL, Enterprise DB

· Technical capabilities PostgreSQL 9.x, 10.x, 11.x

· Server tuning

· Troubleshooting of Database issues

· Linux Shell Scripting

· Install, Configure and maintain Fail Over mechanism

· Backup - Restoration, Point in time database recovery

· A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.

· A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

LOCATION: Bangalore & Mumbai

Experience: 7 yrs plus

Package: upto 20 LPA

We are looking for motivated individuals who are keen to work on Cloud or Big Data services or have worked on Cloud and Big Data. If you want to work in a start-up culture and are ready for the challenge, then join us on our exciting journey.

Responsibilities:

• Design, code and debug cloud-native applications.
• Evaluate and identify new technologies for implementation
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Write well designed, testable, efficient code
• Develop software verification plans and quality assurance procedures
• Serve as a subject matter expert

• 5+ years of relevant experience in software development

• Deep understanding of public cloud infrastructure (AWS, Azure or Google)

• Experience with large scale distributed systems

• Ability to troubleshoot distributed systems

• Prior experience with data encryption, TLS/SSL is a strong plus

• Experience with Docker and Kubernetes is a plus

• Deep experience with Java

• Excellent communication (writing, conversation, presentation) skills, consensus building, Quick learner
  Good to have experience in Production support - Tier 4
  
  Experience with these technologies are a plus: AWS, Microsoft Azure, Google Cloud, Cloudera, Snowflake, Mongo DB, Oracle, Databricks, Datastax, Confluent

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments

- 2+ years experience in application support on Asp.Net and SQL

- Should be able to debug production issues and bug fixes

- Should be able to write queries for extracting data using joins

- Interact with stakeholders and provide regular status updates on call logs to on-site and offshore project co-coordinator

- Provide daily status updates and time-sheets to on-site and offshore project

- Ready to work in shifts

- Knowledge Transfer / Training to stakeholders

- Good communication skills

- Highly committed and able to work independently and as a team

- Positive attitude towards learning

- Deadline orientated and escalate in advance in case of delays 

- Contribute towards improving quality, standardization and documentation for all 

changes & Support activity

- Ability to remain calm in a fast-paced and highly pressure environment