21+ Production support Jobs in India
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Java
Python
C++Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success
Job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java and C++
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
- Exposure to iOS (SWIFT) and Android (Native) App support & development
XMLJavaJob Details
- Design/Build engaging solution engineering designs for pre-sales engagements
- Custom configure the Certa platform per client specification on demand
- Build and streamline solution configuration processes with a focus on reusability using Certa’s proprietary coding studio leveraging JSON, XML and proprietary configuration engine
- Understand client pain points and translate them to product requirements
- Deliver ultra-responsive support to sales team for Direct and Alliances channels
- Build team and lead efforts to implement very complex business rules in a demanding and exacting fast-paced environment
- Develop customer ready solutions to demonstrate the value of the Certa platform for Third Party Risk Management, Anti-Bribery/Corruption, Anti-Money Laundering, Fraud, Merchant Onboarding, ESG, Contract Lifecycle Management and Asset Management use cases
- Serve as liaison between sales, engineering, technology, product and clients
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements, troubleshoot technical issues raised by customers, and build new features for the product
Requirements
- Associate or Bachelor’s degree in Engineering or Science or Commerce
- Coding experience and debugging are a must
- Self-learning and inherently curious behavior traits
- Comfortable in a fast-moving dynamic environment
- Hands-on, get-it-done attitude
- Independent operator capable of taking limited direction and applying the best course of action
- 2+ year’s experience in leading technical and engineering resources
- Proven track record of working in a customer-facing role
- Possess advanced knowledge of no-code applications, advanced business rules engines, business intelligence and reporting tools, techniques and algorithm
- Experience working with, and managing, stakeholders and customers
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Willingness to work with complex, multi-divisional, multi-geographical customers
- Ability to create structure in ambiguous situations and design effective processes
- Design and build APIs to drive existing and new features for a web-based application
Required Technical Skills
- Modern programming languages (e.g., Java, Javascript, Python)
- Business Intelligence and reporting software
- Process Documentation and Data Visualization
- Development & management methodologies including Scrum, Agile, Kanban, and Jira
- UI/UX experience, ability to work with designers/analytics
- Well-versed with ERP & BSM systems such as Oracle NetSuite & Coupa
- Soap/Rest API Integration
L2 Support
Location : Mumbai, Pune, Bangalore
Requirement details : (Mandatory Skills)
- Excell communication skills
- Production Support, Incident Management
- SQL ( Must have experience in writing complex queries )
- Unix ( Must have working experience on Linux operating system.
- Pearl/Shell Scripting
- Candidates working in the Investment Banking domain will be preferred
- Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
- Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
- Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
- Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
- Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
- Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
- Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Amazon Web Services (AWS)Experience automating systems engineering tasks.
Experience in fast-paced and dynamic SRE or Production Support engineering teams
A proven track record of managing successful complex internet-based product platforms/architectures.
Experience building metrics and monitoring platforms and defining alerting strategies.
Strong analytical ability with a focus on making data driven decisions.
Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
Experience working in a managed services environment.
Good communication skills, both written and oral.
Solid understanding of Engineering, DevOps and cloud computing fundamentals.
Good understanding of cloud services including AWS.
Strong automation and CI / CD experience.
Solid experience with containerized applications/orchestration and serverless functions.
GitHub, CD/CI tools experience.
If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
Experience in high SLA environments.
Computer Science, Engineering or Sciences degree required or equivalent work experience.
at Altimetrik
JavaExp : 5yrs - 8yrs.
Job Location : Gurgaon
Notice period : Immediate / within 15 days.
Required skills:
Operation role - 5 yrs
Strong and hands on in Unix script, SQL scripting
How to run the queries
Knowing basic Java Programming is added advantage
NOTE : Candidate has to work in a shift including graveyard shift one week in a month
Java- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)- JEE, WebSphere App Server, Tomcat/jboss, development background
- Oracle DB/MySQL/Sybase/PostgreSQL
- Performance tuning in application connection pool, application server
- Basic Unix command and shell programming
- Thread dump, heap dump analyzing knowledge, tool used in thread dump
and heap dump
- Production issue troubleshooting
- Connection pool, application server configuration, JVM parameter configuration
- Good to have back base/flex cube technology hands on
- Technical Lead, Developer background
Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
- We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
- Degree in Computer Science, Business Information Technology or related disciplines;
- 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
- Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Good analytical skills with excellent communication;
- Good in understanding internal processes and resolving issues;
- Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
- Prior experience in the banking industry;
- Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
- Perform work in rotational shifts to provide 24/7 on-site or on-call support;
- Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
- Responsible for the day-to-day maintenance of the application systems in operation;
- Handle Incident and Problem management;
- Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
- Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
- Involve with onsite and offshore teams across multiple technologies/applications;
- Lead formal and informal Post Event Problem Reviews;
- Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.
Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/
We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals
Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)
Industry Type: Insurance and Technology
Vacancy: 6 Positions
Experience: 3-4 Years
- Level 4 - 4no’s
- Level 3 - 1no’s
- Project coordinator
Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.
Roles & Responsibilities
- Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting
- Ability to troubleshoot and provide resolution in a fast-paced environment
- Installing/ upgrading the database server and application tools.
- Good in creating support documentation – Runbook, troubleshooting guide, SOP
- Should be open to work towards issue resolution as priority tasks
- Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
- Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
- Solve database usage issues and malfunctions.
- Provide data management support for our users/clients
- Linux/Unix Operating System skills including
- Viewing and searching server log files
- Editor skills such as vi, vim, emacs etc
- Restart and trouble shoot servers not responding
- Copy files from remote servers
- Vhost and Access logs interpretation
Requirements, Desired Skills and Experience
- Hands-on experience in delivering results-driven solutions with proven business value.
- 3+ years of experience with Python/Perl/C or similar scripting.
- Familiar with queries, procedures, and query optimization
- Hands on experience with linux operating environment.
- Run simple scripts on linux preferably linux root as sudo
- AWS certification - preferred.
- Excellent interpersonal skills.
- Familiarity with working on an Agile/Iterative development framework.
- Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
- Good to have knowledge of support tools – Freshdesk or similar tools
- Prior knowledge of Insurance domain is a plus
- Should be open to work over weekends and on holidays during emergencies
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score
PostgreSQLABOUT US.
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.
QUALIFICATION AND EXPERIENCE
- Preferably have a working experience of 2 Years and more , on production PostgreSQL DBs.
- Experience of working in a production support environment
- Engineering or Equivalent degree
- Passion for open-source technologies is desired
ADDITIONAL SKILLS
- Install & Configure PostgreSQL, Enterprise DB
- Technical capabilities PostgreSQL 9.x, 10.x, 11.x
- Server tuning
- Troubleshooting of Database issues
- Linux Shell Scripting
- Install, Configure and maintain Fail Over mechanism
- Backup - Restoration, Point in time database recovery
- A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
- A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
RESPONSIBILITIES
- Monitoring database performance
- Optimizing Queries and handle escalations
- Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
- Implement security features
- DR implementation and switch over
LOCATION: Pune & Bangalore
Experience: 2 yrs plus
Package: upto 10 LPA
PostgreSQLABOUT US.
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.
QUALIFICATION AND EXPERIENCE
- Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
- Experience of working in a production support environment
- Engineering or Equivalent degree
- Passion for open-source technologies is desired
ADDITIONAL SKILLS
- Install & Configure PostgreSQL, Enterprise DB
- Technical capabilities PostgreSQL 9.x, 10.x, 11.x
- Server tuning
- Troubleshooting of Database issues
- Linux Shell Scripting
- Install, Configure and maintain Fail Over mechanism
- Backup - Restoration, Point in time database recovery
- A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
- A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
RESPONSIBILITIES
- Monitoring database performance
- Optimizing Queries and handle escalations
- Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
- Implement security features
- DR implementation and switch over
LOCATION: Bangalore and Mumbai
Swift Participate in monitoring and maintenance of business applications and production environment
and respond to executions by initiating correct actions to meet the highest availability targets.
Develop documentation and procedures for identified scenarios.
Identify problems and participate in problem management resolution by collecting and tracking
data and progress.
May resolve issues regarding on line transactions, system status and procedures, downtime
procedures in accordance with the SLA.
Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem
resolution services.
Participate in the identification of opportunities for improvement to processes, procedures and
tools
Review moderately complex problem situations.
Make suggestions on improvement and participate in implementation of approved
improvement throughout the supported applications architecture.
Should have experience of integration with SWIFT with internal applications and their
interaction with in order to identify and analyze problems.
Qualifications, Experience and Expertise:
University degree in Information Technology or Engineering
Minimum Experience of 3-4 years
Knowledge of SWIFT application maintenance and technical architecture
Some experience in a similar position in a comparable technical environment will be an asset
Excellent analytical and assessment skills
Excellent communication skills, fluency in English
Unix, Windows & Linux knowledge and application support
Knowledge in areas like Oracle, SQL, Scripting, VPN, DNS will be highly desirable.
Day Shift
Gulf Client
Skills:
PL/SQL
PostgreSQLDatabase Administrator Lead - PostgreSQL
ABOUT Ashnik
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.
RESPONSIBILITIES
· Monitoring database performance
· Optimizing Queries and handle escalations
· Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
· Implement security features
· DR implementation and switch over
QUALIFICATION AND EXPERIENCE
· Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
· Experience of working in a production support environment
· Engineering or Equivalent degree
· Passion for open-source technologies is desired
ADDITIONAL SKILLS
· Install & Configure PostgreSQL, Enterprise DB
· Technical capabilities PostgreSQL 9.x, 10.x, 11.x
· Server tuning
· Troubleshooting of Database issues
· Linux Shell Scripting
· Install, Configure and maintain Fail Over mechanism
· Backup - Restoration, Point in time database recovery
· A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
· A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
LOCATION: Bangalore & Mumbai
Experience: 7 yrs plus
Package: upto 20 LPA
JavaOpportunity to work with a Silicon Valley based security and governance start-up.
About Privacera
Privacera, Inc is a California based start-up company that is looking for Senior Software Engineers to work out of our Mumbai/Pune based office. Privacera is a cloud-based product which uses Cloud native services in AWS, Azure and GCP. Privacera is a fast-growing start-up and provides ample opportunity work on all Cloud services like AWS S3, DynamoDB, Kinesis, RedShift, EMR, Azure ADLS, HDInsight, GCP GCS, GCP PubSub and other services.
We are looking for motivated individuals who are keen to work on Cloud or Big Data services or have worked on Cloud and Big Data. If you want to work in a start-up culture and are ready for the challenge, then join us on our exciting journey.
Responsibilities:
- Design, code and debug cloud-native applications.
- Evaluate and identify new technologies for implementation
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Write well designed, testable, efficient code
- Develop software verification plans and quality assurance procedures
- Serve as a subject matter expert
Requirements:
-
5+ years of relevant experience in software development
-
Deep understanding of public cloud infrastructure (AWS, Azure or Google)
-
Experience with large scale distributed systems
-
Ability to troubleshoot distributed systems
-
Prior experience with data encryption, TLS/SSL is a strong plus
-
Experience with Docker and Kubernetes is a plus
-
Deep experience with Java
-
Excellent communication (writing, conversation, presentation) skills, consensus building, Quick learner
Good to have experience in Production support - Tier 4
Experience with these technologies are a plus: AWS, Microsoft Azure, Google Cloud, Cloudera, Snowflake, Mongo DB, Oracle, Databricks, Datastax, Confluent
Java
Spring Boot- Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON).
- Experience with API Background like Linux, Windows, Jason
- Good knowledge of Oracle PLSQL and Shell scripting.
- Excellent verbal and written communication skills.
- Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5).
- Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities.
- Installation / configuration / maintenance of Apache webserver and Dispatcher module configs.
- Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis.
- Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning.
- Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments
PLease find the details below:
1) Exposure in Mainframe Production Support along with Mainframe Development.
2) Exposure in java Migration system.
3) strong in cobol, jcl and db2.
4) strong interpersonal skill
Bangalore based product based Banking domain Organization
• 10-13 years of experience in managing Mainframe infrastructure services/ teams, with a previous experience of hands on console and batch operations working in 24/7 set up.
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a fast-paced environment.
• Proven track record of working in a multi-task, International environment with ability to work effectively cross border (Lithuania, Denmark)
• Proven track record of successful people development, talent retention and building internal career paths for the team.
• Deep knowledge of MF operating systems, MF hardware technologies, Online systems like CICS, DB2, MQ and understand, guide the whole infrastructure. experience in Production Control,Mainframe ConsoLe Operation..
• Broad knowledge of best practice process frameworks like ITIL
• Excellent communication skills - verbal and written - with the ability to collaborate well in a team and with leaders and partners in a geographically dispersed global environment
• Proven leadership skills with excellent understanding of Team objectives and goals and how they create value for the customers.
• Mainframe setup, Scheduling tools like IWS/OPC, Batch & Console monitoring tools, Ability to handle sev 1 and sev 2 major incident recovery bridges. proactive in approach is required.
• Track availability and Batch SLA's and taking proactive measures to avoid the risk of SLA breaches with a foresighted approach.
.NET- - 2+ years experience in application support on Asp.Net and SQL
- - Should be able to debug production issues and bug fixes
- - Should be able to write queries for extracting data using joins
- - Interact with stakeholders and provide regular status updates on call logs to on-site and offshore project co-coordinator
- - Provide daily status updates and time-sheets to on-site and offshore project
- - Ready to work in shifts
- - Knowledge Transfer / Training to stakeholders
Personal Attributes
- - Good communication skills
- - Highly committed and able to work independently and as a team
- - Positive attitude towards learning
- - Deadline orientated and escalate in advance in case of delays
- - Contribute towards improving quality, standardization and documentation for all
- changes & Support activity
- - Ability to remain calm in a fast-paced and highly pressure environment
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