Desktop Support Engineer
at One of the best IT firm(MNC) of Indore.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers

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Company- Variable Infotech India Pvt. Ltd.
Location- Jaipur (Should be comfortable to relocate)
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Variable soft is reputed company that provides Quality Software Development in India. We are basically developing softwares in Dot Net Framework and our developers are well trained & experienced in their technology. We love to meet the challenges and try to resolve in the best manners that can effective for your business. We maintain a focus on quality, usability and scalability in all our work environment. Over these past years, we have worked for many reputated companies.
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Asp.Net MVC, HTML, jQuery, Ajax, Angular(Good to have), Entity Framework and JavaScript
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Development experience for web application and REST APIs
Strong coding, debugging and problem-solving skills
Nice to have knowledge in cloud services such as Azure or AWS
Understanding of Object-Oriented Analysis & Design, Multi-Layer Architecture and Patterns
Proficient understanding of code versioning tools such as Git, Bitbucket or Team Foundation Server
Good communication and team-working skills
Kindly share your CV at hr at the rate variablesoft dot com
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Full-time
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Good communication skills
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