Desktop Support Engineer

Review Criteria

• Strong AI/ML Test Engineer
• 5+ years of overall experience in Testing/QA
• 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models
• Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent
• Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)
• Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines
• Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring
• Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.
• Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)
• Candidate must be based within Delhi NCR (100 km radius)

Preferred

• Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.

Job Specific Criteria

• CV Attachment is mandatory
• Have you worked with large datasets for AI/ML testing?
• Have you automated AI/ML testing using PyTest, Jupyter notebooks, or CI/CD pipelines?
• Please provide details of 2 key AI/ML testing projects you have worked on, including your role, responsibilities, and tools/frameworks used.
• Are you willing to relocate to Delhi and why (if not from Delhi)?
• Are you available for a face-to-face round?

Role & Responsibilities

• 5 years’ experience in testing AIML models and data driven applications including natural language processing NLP recommendation engines fraud detection and advanced analytics models
• Proven expertise in validating AI models for accuracy bias explainability and performance to ensure decisions eg bid scoring supplier ranking fraud detection are fair reliable and transparent
• Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
• Strong skills in data science equipped to design test strategies for AI systems including boundary testing adversarial input simulation and dri monitoring to detect manipulation aempts by marketplace users buyers sellers
• Proficient in data science for defining AIML testing frameworks and tools TensorFlow Model Analysis MLflow PyTest Python based data validation libraries Jupyter with ability to integrate into CICD pipelines
• Business awareness of marketplace misuse scenarios such as manipulating recommendation algorithms biasing fraud detection systems or exploiting gaps in automated scoring
• Education Certifications Bachelors masters in engineering CSIT Data Science or equivalent
• Preferred Certifications ISTQB AI Testing TensorFlowCloud AI certifications or equivalent applied AI credentials

Ideal Candidate

• 5 years’ experience in testing AIML models and data driven applications including natural language processing NLP recommendation engines fraud detection and advanced analytics models
• Proven expertise in validating AI models for accuracy bias explainability and performance to ensure decisions eg bid scoring supplier ranking fraud detection are fair reliable and transparent
• Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
• Strong skills in data science equipped to design test strategies for AI systems including boundary testing adversarial input simulation and dri monitoring to detect manipulation aempts by marketplace users buyers sellers
• Proficient in data science for defining AIML testing frameworks and tools TensorFlow Model Analysis MLflow PyTest Python based data validation libraries Jupyter with ability to integrate into CICD pipelines
• Business awareness of marketplace misuse scenarios such as manipulating recommendation algorithms biasing fraud detection systems or exploiting gaps in automated scoring
• Education Certifications Bachelors masters in engineering CSIT Data Science or equivalent
• Preferred Certifications ISTQB AI Testing TensorFlow Cloud AI certifications or equivalent applied AI credentials

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTech’s, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.

BRIEF DESCRIPTION OF THE ROLE:

We are looking for an analytical, result driven Senior Java Developer who will use his or her understanding of programming languages and tools to build and analyse codes, formulate more efficient processes, solve problems, and create more seamless experience for users. 

Your KRAs will include the following:

• You will design, build, and own APIs and Services, which will be the core of the product.
• You will participate in continuing education and training to remain current on best practices, learn new programming languages and better assist other team members.
• You will part of developing ideas for new programs, products or features by monitoring industry developments and trends.
• You will have to take lead on projects, compile and analyse data, processes, and codes to troubleshoot problems and identify areas of improvement. 

YOU SHOULD POSSESS: 

• Minimum 4+ years of experience with Proficient understanding of Java, Hibernate, Springboot.
• luency in JAVA, Operating System may be required and Experience on Database such as MySQL or Postgre SQL.
• Proficiency with Springboot, Spring Security and Hibernate.
• Strong understanding of Computer Science Fundamentals, Data Structures and Algorithms, SOLID Design Principles and REST Patterns.
• Focus on efficiency, user experience and process improvement. • Excellent project and time management skills.
• Strong problem solving and communication skills.
• Ability to work independently or with a group. 

About PoshVine: 

PoshVine aspires to become the world's leading transaction-driven loyalty and engagement platform by providing a mutually beneficial ecosystem for people, banks and retailers. Our products around programmatic offers, rewards, and loyalty help retailers increase contextual engagement and financial institutions increase share of spends, while end-users maximize their rewards and savings. PoshVine works with all the global payment networks and many marquee financial institutions, including 7 of the top 10 banks in India. 

Frontend at PoshVine:

We are building super-slick, easy-to-use rewards and loyalty experiences inbuilt in banking and payment journeys. The frontend team at PoshVine strives to build solid frontend foundations, infrastructure and top-notch experiences.

We are looking for passionate, collaborative, and empathetic Frontend Developers (team-leads and individual contributors) to join us, help create outstanding user experiences leading to high customer delight and help build the future of payment-linked loyalty and engagement. You can expect:

• Freedom to evaluate and introduce new tools, libraries and coding standards.
• Work on developer productivity and platform tooling.
• Evangelise tech and share knowledge in internal and external forums.
• Contribute to Product and Design ideas and implement them like it’s your own product. 

Roles & Responsibilities: 

1. Architect and implement various engineering initiatives like tooling, config driven systems, common libraries, etc.
2. Collaborate with senior leaders of the company, the engineering team and designers, and take end-to-end ownership of the frontend development charter and initiatives. 
3. Proficiency with Javascript fundamentals, Object oriented programming and Web concepts.
4. Proficiency with AngularJS, or any other frontend framework.
5. Develop frontend application features of PoshVine's enterprise dashboards to make them more modular and consumer-facing bank / fintech app integrations more delightful.. 
6. Can work independently and go from zero to production in weeks.
7. Collaborate the workflow with back-end developers and UX designers to connect web applications to backend services with RESTful APIs. Write functional requirement documents and guides.

You’ll be a good fit if: 

1. You’re awesome at JavaScript. We prefer people who are strong in web concepts and fundamentals, and are open to learning any framework/library.
2. You have the ability to build features from scratch which are modular and scalable, and can deliver it end-to-end.
3. You have demonstrated experience in creating front end applications using Angular and/or React, HTML5, CSS3, Jquery, Bootstrap, Backbone.js, Semantic UI, Postgres, etc. Our current platforms are mostly Angular 8+ in frontend and Ruby on Rails / PostgreSQL / MongoDB on backend. 
4. You are comfortable working on CI/CD toolchain, Kubernetes, etc.
5. You are willing to explore new frameworks and languages while bringing in expertise and customer-centric usability best practices. 

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.

Responsibilities :

• Work with development teams and product managers to ideate software solutions

• Maintenance of Node.js Backend

• Working with MongoDB to create various features

• Troubleshoot, debug and upgrade software

• Create security and data protection settings Requirements

• Proven experience as a backend developer in Node.js or similar role

• Experience developing desktop and mobile applications

• Familiarity with common stacks

Requirements :

• Hands on experience building end to end systems

• Minimum 1 yrs of experience with Javascript, Node.js and Mongo.DB

• Good architectural & design skills

• Strong coding, data structures and algorithms

• The ability to own end to end responsibility - right from requirement to release

• The ability to produce bug-free and production grade code

• Experience and fine understanding of cross browser front end development issues

• Exhibit a deep understanding of server virtualization, networking and storage ensuring that the solution scales and performs with high availability and uptime

Responsibilities

• Use latest processes and technology in order to build scalable, distributed, and

fault-tolerant site/software systems.

• Research and evaluate new methodologies and technologies that improve the quality,

reliability, and performance of the frontend engineering’s site/software development

systems and processes

• Apply usability principles and procedures and optimize builds. Reuse through

documenting common frontend components that save the business time in executing

future projects.

• Emphasize a consumer-focused approach in building sites/software and works with both

senior and junior frontend teams in determining the prioritization and estimation of new

features and improvements.

Requirements/Qualification

• Minimum 6 years experience in software engineering. At least 3 years of frontend

experience working in React with Redux Framework

• Highly proficient in CSS3, HTML5, Javascript. Also proficient in tools like Bootstrap and

Webpack for building products across multiple screen resolutions and browsers.

• Familiarity with cross-browser compatibility issues and demonstrate design and user

interface/user experience skills.

• Excellent time management, multi-tasking and communication skills

We're looking for a Sr. Android Developer to work on improving the performance and UX for our Android app and build kick ass new features. 

If you love building slick Android apps and pushing the limit on interactions, animations and usability, then this one's for you.

Required Skills:

Worked in app teams with multiple contributors/ team members

Demonstrated understanding of app architecture + best practices

Detail oriented with a focus on app performance and stability

Expertise in UI implementation - interactions, animations and design. We do not always follow material design, so should be comfortable with building custom UI elements

Understanding of how to build online->offline apps using local databases and file storage, and syncing with remote resources

Experience implementing any of the following is a bonus: branch.io , Google Analytics, Flurry, Urban Airship

Understanding of utilizing phone camera and in-app image manipulation is a bonus

Self motivated (we don't micromanage)

Product and design oriented thinking

We're looking for a Sr. Android Developer to work on improving the performance and UX for our Android app and build kick ass new features. 4+ years of experience in Android development is a must, with the ability guide app architecture and development to create high performing apps with stellar UX.

If you love building slick Android apps and pushing the limit on interactions, animations and usability, then this one's for you.

Required Skills:

Worked in app teams with multiple contributors/ team members

Demonstrated understanding of app architecture + best practices

Detail oriented with a focus on app performance and stability

Expertise in UI implementation - interactions, animations and design. We do not always follow material design, so should be comfortable with building custom UI elements

Understanding of how to build online->offline apps using local databases and file storage, and syncing with remote resources

Experience implementing any of the following is a bonus: branch.io , Google Analytics, Flurry, Urban Airship

Understanding of utilizing phone camera and in-app image manipulation is a bonus

Self motivated (we don't micromanage)

Product and design oriented thinking