Desktop Support Engineer

JOB DESCRIPTION:

Location: Pune, Mumbai

Mode of Work : 3 days from Office

DSA(Collections, Hash maps, trees, Linkedlist and Arrays, etc), Core Oops concepts(Multithreading, Multi Processing, Polymorphism, Inheritance etc) Annotations in Spring and Spring boot, Java 8 Vital features, database Optimization, Microsevices and Rest API

• Design, develop, and maintain low-latency, high-performance enterprise applications using Core Java (Java 5.0 and above).
• Implement and integrate APIs using Spring Framework and Apache CXF.
• Build microservices-based architecture for scalable and distributed systems.
• Collaborate with cross-functional teams for high/low-level design, development, and deployment of software solutions.
• Optimize performance through efficient multithreading, memory management, and algorithm design.
• Ensure best coding practices, conduct code reviews, and perform unit/integration testing.
• Work with RDBMS (preferably Sybase) for backend data integration.
• Analyze complex business problems and deliver innovative technology solutions in the financial/trading domain.
• Work in Unix/Linux environments for deployment and troubleshooting.

Key Responsibilities

• Achieve and exceed monthly and quarterly sales targets for Zoho products and implementation services.
• Generate and qualify leads through outbound calls, emails, LinkedIn outreach, and partner networks.
• Conduct product demos, client consultations, and needs assessments to identify the right Zoho solutions for each client.
• Collaborate with the implementation team to create proposals, pricing plans, and customized packages.
• Build and maintain strong client relationships to drive repeat business and referrals.
• Follow up diligently on leads, manage the sales pipeline, and ensure timely closure of deals.
• Stay up to date with Zoho product updates, new releases, and implementation capabilities.
• Prepare regular sales reports, forecasts, and insights for management.

Requirements

• Proven track record in B2B SaaS or software sales (Zoho experience preferred).
• Excellent communication and presentation skills.
• Strong negotiation and closing abilities.
• Self-motivated and target-oriented — willing to “do what it takes” to close deals.
• Ability to understand client pain points and map them to Zoho solutions.
• Comfortable using CRM systems (Zoho CRM experience is a plus).
• Bachelor’s degree in Business, Marketing, or related field (preferred).

Required Skillset

·       The candidate should be well-versed in advanced off-page SEO methodologies like link-building, influencer collaboration, guest blogging, and content promotion.

·       Profound knowledge of on-page SEO, such as keyword optimization, meta tags, title improvement, URL structure, user experience, and conversion rate optimization, is necessary.

·       Must have relevant experience in team leadership, workflow organization, and project management.

·       Should be capable of devising, articulating, and implementing successful SEO strategies for enhanced website performance and ranking.

·       Exceptional verbal and written communication aptitude is required for articulate interactions with the team and other stakeholders.

·       Proficiency in MS Office Suite, especially Excel, is a prerequisite for effective data analytics and reporting.

·       Record-keeping ability and advanced skills in data reporting, with a clear understanding of analytics tools like Google Analytics, SEMrush, and Ahrefs, is a must.

·       Should be able to conceptualize innovative solutions for achieving high quality and authoritative link-building.

·       The capability to quickly identify and rectify issues impacting the SEO performance of the website is required.

·      A proven track record in SEO showcasing improved SEO performance is crucial.

Job Description

·       Guide the SEO team in applying best SEO practices to all online content.

·       Oversee and manage SEO team's workflow to ensure deadlines and targets are achieved.

·       Formulate effective on-page and off-page SEO strategies.

·       Undertake keyword research for improving organic SEO rankings.

·       Analyze SEO statistics, including traffic, ranking, clicks, and bounce rates.

·       Establish systems and standards for optimizing all content for SEO.

·       Design strategies and action plans for building high-quality, authoritative backlinks to our website.

·       Monitor and assess search results and performance across major search channels.

·       Execute data analysis to inform SEO strategy and provide enhancements.

·       Regularly track and report on KPIs using tools like Google Analytics, SEMRush, and Ahrefs.

·       Present detailed reports and insights to the team and stakeholders.

·       Communicate SEO strategies and results to the team, clients and stakeholders in a clear, precise manner.

·       Work in collaboration with other departments, such as content, design, and development, to manage SEO strategy.

We are seeking an experienced and highly skilled Python Developer with some experience in Laravel to spearhead our offshore team, in managing a large-scale USA-based product platform.

As a Senior Python Developer, you will primarily focus on building efficient data-driven applications and robust web scraping solutions. You will leverage your experience with the Scrapy framework for large-scale data collection and processing. While Python is the primary language, some experience in Laravel will be essential to contribute to PHP-based projects, allowing for full-stack support when needed.

This role requires a proactive, resourceful developer who can think on their feet and efficiently tackle complex problems.

Key Responsibilities

1. Scrapy Web Scraping: Develop, optimize, and maintain web scrapers using the Scrapy framework to gather, process, and store data from various online sources.
2. Back-End Development: Design, develop, and implement scalable backend solutions in Python, focusing on reliability, efficiency, and high performance.
3. Laravel Integration (As Needed): Contribute to existing Laravel projects, working with the PHP framework to support API endpoints, and ensure seamless integration with Python-based services.
4. API Development & Integration: Build and integrate RESTful APIs to facilitate seamless communication between applications and external data sources.
5. Data Processing & Storage: Create efficient data processing pipelines and manage SQL/NoSQL databases to store and organize large datasets collected through Scrapy.
6. System Architecture: Work collaboratively with other developers to design scalable, resilient architectures that support data-heavy applications.
7. Continuous Integration & Automation: Use Python to automate tasks, optimize CI/CD workflows, and enhance deployment processes for faster and more reliable releases.
8. Mentorship & Code Review: Mentor junior developers, conduct code reviews, and contribute to maintaining high coding standards and best practices.

Qualifications

Experience

• 5+ years of professional experience in Python development, with a strong focus on web scraping using Scrapy.
• 1-2 years of experience with Laravel (intermediate understanding is acceptable for full-stack support).
• Demonstrated experience with data-driven projects, showcasing resourceful problem-solving abilities.

Technical Skills:

1. Python: Advanced proficiency in Python, particularly with libraries for data manipulation and web scraping.
2. Scrapy Framework: Extensive experience in Scrapy, including creating custom spiders, handling complex data extraction requirements, and working with proxies and data pipelines.
3. Laravel (PHP): Familiarity with Laravel for backend development, including API creation, routing, and MVC structure.
4. Database Management: Proficiency in SQL and NoSQL databases for efficient data storage and retrieval.
5. API Development: Hands-on experience with RESTful APIs and integrating external services.
6. Automation & DevOps: Familiarity with CI/CD tools, Docker, and version control systems (Git).
7. Cloud Platforms: Experience with cloud platforms like AWS, Google Cloud, or Azure is a plus.

Why Join Us?

• High-Impact Role: Work on projects where your expertise in Scrapy and Python will directly influence our data capabilities and client success.
• Growth Opportunities: Access to learning resources, mentorship, and a supportive environment for continuous professional development.
• Innovative Culture: Join a team that values out-of-the-box thinking, resourcefulness, and efficient problem-solving.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Job Role

Full Stack Developer (SDE-2)

Job Description

We are looking for engineers who are passionate about solving complex problems and building next generation products for a global customer base & scale.

Job Responsibilities

• Design, build, and maintain high performance, clean and reusable code.
• On Calls Monitoring the performance of live applications and work on optimising them at the code level
• Clearly understand the requirements, designs and convert them into high quality code.
• Identifying and resolving the bugs and enhancing application performance. Performing unit testing on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols
• Develop a highly scalable and secure cloud-based system for collecting health data and performing analytics.
• Document software and features for internal and external engineering teams
• Collaborate with other groups (QC/testing, algorithm developers, etc.)

Skills/ Experience

• 3 to 8 years of experience in developing ecommerce B2B/B2C products/platforms.
• Engineering or Equivalent Bachelor’s degree preferable from top engineering colleges.
• Expertise in Data Structure, Algorithms & System Design
• Expertise In Java/JavaEE/Spring/SpringBoot/HTML/CSS/Angular/React/Vue JS
• Expertise In Database RDBMS/NoSQL (Solr/REDIS/MongoDB/RabbitMQ/Kafka etc)
• Good understanding In GCP/AWS/DevOps/SRE/On-Calls.
• Good understanding of AI/ML/Data Science Algorithms.
• Able to work and thrive in a fast-paced, rapidly changing work environment
• Should have excellent communication skills, with an ability to convey ideas clearly & precisely
• Must have leadership skills & a good team player
• Must be pro-active & a self-starter

Primary Responsibilities:

· Create test plan and test cases

· Verify application for functionality

· Develop Test Automation for products

· Master the functionality of the product

· Work with Product managers to understand the product requirement & acceptance criteria

· Develop deep understanding of the architecture & implementation for the product

· Drive a culture of quality, technical curiosity, continuous improvement, and evidence-based decision-making in the organization.

· Execute other Duties as assigned

Must-Have Skills and Abilities:

· 3 to 5 years of experience in Information Technology with expertise in test automation of applications from UI and API layer.

· Hands-on experience of programming concept such as OOPs in scripting languages like Java, .NET, Python and JavaScript.

· Candidate should have hands on experience of writing, maintaining automated UI and APIs tests written in Java, JavaScript, C#, Python using various open-source testing libraries like, Cypress, REST Assured, Selenium, etc.

· Hands on experience with one or more querying languages such SQL (preferred) and No SQL databases (MongoDB).

· Hands on experience in automating backend REST services including writing custom functions using tools such as Cypress, Postman, REST Assured, Ready API etc.

· Experience of working in distributed agile teams using agile frameworks such as SCRUM ,

· Hands on experience of working with continues integration tools such Jenkins, Circle CI.

· Able to independently create and maintain automation test jobs using tools such as Jenkins.

· Hands on experience working with source code management tools such as GitLab, GitHub, AWS Code Commit etc.

· Ability to quickly adapt to new tools and evolving technologies.

· Excellent verbal and written communication.

As a 3D modeler you will be responsible for creating virtual worlds and characters. You will be bringing life into sketches and concept art. You will be working in a team with lots of other talented artists, engineers and programmers. You must be well versed with industry standard 3D modeling programs and tools. Good spatial skills and a well honed sense of color and design will help you succeed in this job.

Responsibilities

• Create and manage digital assets
• Interpret concept art and sketches to create virtual characters, environment and props
• Follow design guidelines, asset naming conventions and other technical constraints
• Prototype and iterate on models and characters based on feedback from team members
• Create textures and UV maps
• Optimize, refine and correct model geometry
• Rig models and characters for animation
• Work with artists, animators and programmers to execute projects on time
• Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies

Requirements

• Expert level knowledge of 3D design in 3DS Max
• An eye for detail and good visualization skills
• Ability to take feedback and make changes as required
• Extensive knowledge of character design, rigging, skinning etc.
• Some familiarity with animation techniques
• Good communication skills
• Minimum 2 years of experience in 3D design and modeling

Contract length: 12 months