Technical Support

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at  MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution.

Responsibilities:

• Team Leadership and Development:
• Lead, mentor, and motivate a team of Customer Success Managers/Associates.
• Set team goals and KPIs aligned with the overall customer success strategy.
• Conduct regular performance reviews, providing constructive feedback and coaching for professional growth.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities for team members.
• Customer Success Strategy and Execution:
• Contribute to the development and implementation of customer success strategies, playbooks, and processes.
• Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value.
• Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement.
• Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
• Client Relationship Management:
• Manage relationships with key or strategic customer accounts as needed.
• Understand customer objectives and align them with our offerings.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities.
• Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs.
• Process Improvement:
• Identify opportunities to improve customer success processes and tools.
• Contribute to the development of best practices within the Customer Success team.
• Reporting and Analysis:
• Track and report on team and customer success metrics to leadership.
• Provide insights and recommendations based on data analysis.

Qualifications:

• 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field.
• 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams.
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong relationships with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

About Company

Our client is in the business of delivering cutting-edge software solutions, hardware systems, and IT services. It lends the right technological edge to governments and businesses. This enables them to achieve their organizational objectives efficiently and effectively to scale their businesses to newer heights.

Minimum Requirements/Qualifications:

• Bachelor’s/Master’s degree in computer science, Computer Engineering or a related field is preferred.

• Must have at least 5 to 7 years of experience in PostgreSQL.

• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts.

• Knowledge & hands-on experience with PostgreSQL, Java, and Spring Framework is a must.

• Additional knowledge of JDBC, Apache TomCat Server & relevant open-source technologies is required.

• Must have experience with Bootstrap CSS, jQuery, etc.

• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database

Connectivity), and RESTful web services.

• Experience in handling external and embedded databases.

Roles & Responsibilities

• Maintaining the Database, creating efficient queries, and understanding and improving the current database structure.

• Develop new modules, patches & Updates/upgrades for an existing application (developed in house by the client)

• Analyze user requirements to define business objectives.

• Maintain Java-based applications that can be high-volume and low-latency.

• Identify and resolve any technical issues arising.

• Write well-designed, testable code.

• Conducting software analysis, programming, testing, and debugging.

• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review.

• Execute an ecosystem strategy for adding and growing key data partners to the Platform. Typical deal structure will include partner identification, outreach, negotiation of terms, and closing
  
• Maintain positive relationships with existing data partners, piloting new initiatives and evaluating the performance of these initiatives as part of the larger Platform strategy
  
• Research and develop innovative new business models and growth opportunities with partners; negotiate, structure, and execute relevant agreements
  
• Execute high-impact marketing programs around new data partner initiatives to enhance positioning
  
• Assist with high profile client and new business initiatives relating to specific client data acquisition requirements
  
• Operate as an expert in the data ecosystem, with deep knowledge of 3rd party data providers, publisher and supply direct relationships, and WPP companies
  
• Oversee quarterly reports on market, industry and adoption rates for management team measuring the business value of the program, present findings to senior management
  
• Find and understand new and emerging technologies; bring new ideas and perspectives back into R&D and the business

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field.
• OR equivalent professional work experience
• Comprehensive knowledge of the media and advertising landscape along with the major players in the marketplace
• Deep understanding of addressable marketing, audience segmentation and targeting, and both traditional and programmatic media channels
• Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
• A passion for strategic omni-channel marketing and advertising
• Proven communication, leadership, and persuasion skills
• Outstanding writing, presentation, and overall communication skills
• Success managing a direct report

We are looking for an enthusiastic U.S. Sales Channel Partner Intern In the U.S.A who can run and manage the sales drive for Spacenos and help us obtain clients.

Skills Required

• Strong Interpersonal Skills.
• Strong  Self Motivation.
• Strong Convincing Ability.

Roles and Responsibilities

• Manage and lead complete sales drives in the U.S.A.
• Observing and carrying out sales processes.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Finding U.S.A clients and getting service contracts in software from them.
• Identifying potential weaknesses and offering improvement suggestions.

Payscale

• Commision based - 10% to 15% of the total revenue brought in by you. 

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

• Apply for your CV and past work to be reviewed.
• Receive a telephonic interview or assessment upon filling the final step form.
• Receive offer letter if selected.   

Apply soon, the earliest applicant would be preferred over the late applicants.

• Build large scale enterprise applications.
• Responsible for providing deep technical expertise in designing and delivering end to end high performance, scalable & flexible solutions using Java and Open Stack technologies including Mobility/Responsive Web apps, APIs, application & data Integration, scalable databases, DevOps, Cloud Computing.
• He/ She would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction from Solution Architect/ Enterprise Architect and co-create solutions with rest of the IT delivery teams

We are looking for an SEO Specialist to coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research. 

We are looking for an analytical and perceptive professional who is a skilled communicator and able to collaborate with various teams. Current knowledge of SEO practices and techniques is essential to this role.

Your goal will be to ensure that content is search-engine friendly and optimized to increase our company’s profitability.

Responsibilities

• Develop and execute successful SEO strategies
• Manage a team of SEO Specialists
• Conduct keyword research to guide content teams
• Review technical SEO issues and recommend fixes
• Optimize website content, landing pages and paid search copy
• Direct off-page optimization projects (e.g. link-building)
• Collect data and report on traffic, rankings and other SEO aspects
• Work with social media and PPC teams to optimize campaigns
• Keep abreast of SEO and integrated marketing trends

Requirements

• Proven experience as SEO Manager, SEM Manager or similar role
• Knowledge of standard and current SEO practices
• Knowledge of HTML/CSS
• Experience with SEO reporting
• Familiarity with relevant tools (e.g. Conductor, Screaming Frog, MOZ) and web analytics tools (e.g. Google Analytics, WebTrends)
• Excellent communication skills
• Strong organizational and leadership skills
• Analytical mindset with numerical aptitude