11+ Product support Jobs in Delhi, NCR and Gurgaon | Product support Job openings in Delhi, NCR and Gurgaon
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Your responsibilities will include:
Designing, implementing and maintaining Java-based applications
Contributing in all phases of the development lifecycle
Writing testable, scalable and efficient code
Test and debug new applications and updates
Maintain up to date code documentation
Participating in code reviews
Key Requirement:
- You have prior experience in Core Java.
- Strong knowledge of Java Application Frameworks
- Hands-on experience working in SQL
We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities:
● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.
● Execute changes, rescheduling and modification as per customer requirements.
● Coordinated effectively with airlines and customers over the phone.
● Provide exceptional service by addressing inquiries and resolving issues.
● Research and compare fares to secure the best possible pricing for corporate clients,
considering negotiated rates and preferred airlines.
● Provide exceptional customer service to corporate clients, addressing inquiries, resolving
issues, and offering proactive solutions.
● Effectively communicate with clients, airlines, and other travel partners.
Requirements:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.
● Demonstrate proficiency in managing both international and domestic ticketing operations.
● Strong understanding of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats.
● Willingness to work in rotational shifts, including nights and weekends.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

At BlackLight we bring classic game experience to mobile. Our games have been rocking the Play Store since launch. Our real time multiplayer games are a piece of cutting-edge technology, we take
pride that they are played by more than 2 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include - CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.
Job brief for Android Game Developer:
BlackLight is looking for a Rockstar Android Game developer who is dedicated to his craft,writes code that he/she is proud of and loves to code. So come and join the enthusiastic team of highly skilled techno geeks, with big ambitions!!!
Work Location: Noida
Experience: 1-4 years
Qualification: B. Tech / M. Tech / MCA/ etc.
Requirement:
● 1-4 years experience on developing Android apps/ games
● Solid knowledge of Core Java and OOPS fundamentals
● Good knowledge of SQL
● A fighter with strong sense of ownership and willingness to take initiatives
● Experience optimising an app and should have good understanding of Android Vitals.
Why Should You Join Us?
● Lots of learning opportunities- Free Books / Courses. We will be training you to work in new
technologies and help you blend in the Gaming Industry.
● Competitive Salary.
● Five days working culture.
● Free Medical Insurance for you and your family!
● Lunch all day you order. We pay 60%.
● Unlimited Snacks, Tea & Coffee in the house at all times.
● Work with a super-talented team of engineers and designers.
● Casual Dress Code- Slippers, shorts, all are good.

Job Description
We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.
We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.
- We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
- If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!
Job Responsibilities:
- Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- Conduct post-release/ post-implementation testing
- Quality review and signoff of new features
- Understand product architecture and functionality
- Create Test Case/Test script writing
- Should be ready to convert unvaried test cases into automated test scripts
- Create, maintain, and execute functional, regression, and exploratory tests
- Provide test case coverage and defect metrics to substantiate release decisions
- Provide support and assistance to business and users on reported production issues
- Creates temporary "work-arounds" for immediate customer/ end users issues
- Communicate with PMs and engineers on reported issues
- Participate in product discussions & refine the acceptance criteria
- Communicate high-value use cases and customer feedback to the product team
The ideal candidate must have -
- At least 2 years of practical experience in defining, developing, maintaining and executing test cases
- Prior experience dealing with full product development lifecycles and multiple releases
- Experience of working with Web, Mobile, and API Testing
- Basic understanding of good programming practices, architecture and design patterns
- Knowledge of Performance & Security Testing
- Solid analytical & problem-solving skills and experience of working in Agile process management methodology
- Should be excellent at communication, be able to explain ideas clearly.
- Must be extremely proactive and self-starter.
- Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.
Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.
It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.
The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.
What you will do:
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
- Driving the sales performance of all the 3rd party e-commerce platforms & market places
- Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
- Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
- Working with developers to improve website performance and overseeing website uploads and landing pages development
- Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
- Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment
Desired Candidate Profile
What you need to have:- A degree in Marketing, Business Administration
- Prior experience in a similar role for at least 4 years in performance marketing in consumer products
- A solid understanding of e-commerce frameworks
- A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
- A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Excellent communication skills


• Prior working experience as Java Technical Lead • Hands on in Java Programming Language, version 8 and above • Experience designing, building and unit testing Java applications • In-depth knowledge of popular Java frameworks like Spring Framework • Experience with Object-Oriented Design (OOD) • Problem-solving abilities • Hands on in jUnit framework •Spring MVC • Must have hands on experience in Kafka • Knowledge of ELK (Elastic Search and Kibana) stack is required • JPA •Multi-Threading and concurrency • RDBMS (Any) • Understanding of build tools like Gradle or Maven • Working knowledge of Linux • Should be using GIT as versioning control |
Good communication skills.Back end office job to get work done by other employees.To boast sales and ensure that the work is done on time.