11+ Product support Jobs in Delhi, NCR and Gurgaon | Product support Job openings in Delhi, NCR and Gurgaon
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1. Update product knowledge on an ongoing basis
2. Handle complaints and provide appropriate solutions and alternatives in a timely fashion
3. Protect organization's value by keeping information confidential
4. Act as a consultant to the client and offering them recommended services and solutions
5. Relationship building and after sales support
6. Fix appointments for products demos with clients followed by mailing them presentation
7. Handle inbound prospect calls and convert them into sales
8. Solve queries via inbound emails/calls to reduce friction in usage
9. Understand customer needs
Job Overview: We are seeking a skilled MERN Stack Developer responsible for designing and developing robust and scalable web applications. The ideal candidate will have a strong understanding of the entire web development process (design, development, and deployment) and be proficient in the MERN stack: MongoDB, Express.js, React.js, and Node.js.
Key Responsibilities:
Full Stack Development: Design, develop, and deploy full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).
API Development: Build RESTful APIs and integrate them with front-end components.
Database Management: Design, manage, and optimize MongoDB databases for high-performance and scalability.
UI/UX Collaboration: Work closely with UI/UX designers to implement responsive and user-friendly interfaces.
Code Quality: Write clean, maintainable, and efficient code, following best practices and coding standards.
Testing and Debugging: Perform unit testing, debugging, and integration testing to ensure the quality and functionality of the application.
Version Control: Use Git for version control and collaborate with other developers on code management.
Continuous Learning: Stay up-to-date with emerging technologies and best practices in web development and apply them to projects.
Required Skills and Qualifications:
Proficiency in:
React.js: Strong understanding of React.js and its core principles, including hooks, state management, and component lifecycle.
Node.js & Express.js: In-depth knowledge of Node.js and Express.js for server-side development.
MongoDB: Experience with MongoDB for database design, development, and optimization.
JavaScript/ES6+: Proficiency in modern JavaScript (ES6+) and understanding of asynchronous programming.
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
Keep abreast with Extramarks latest offerings and best practices
Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
Maintain and strengthen relationship with existing customers
Collaborate with the support team (technical and academic) to address customer queries
Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
Prompting clients to upgrade their existing packages and to purchase additional offerings.
Harnessing relationships to generate leads from referrals to maximize our profits.
Ensuring a good renewal rate of the subscribed packages
Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
Excellent interpersonal and communication skills
Maintain a positive attitude focused on customer satisfaction.
Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
Editing and refining current information to make it easier to read.
To develop original content ideas, collaborate with many departments.
Continually generating new concepts and working with the team to develop fresh plans of action.
Work together with other departments to provide a fresh concept for content
Be prepared to respond to any queries posed by their readers.
Develop material in accordance with Search Engine Optimization (SEO) criteria and SEO tactics to increase website traffic.
For the website, conduct research and write interesting, educational SEO content that includes the product, fresh snippets, photographs, videos, short- and long-form essays, etc.
Qualifications:
Outstanding verbal and written communication abilities.
Knowledge of effective content tactics for SEO.
An advantage is knowing digital marketing strategies including SEO, email marketing, and social media.
Must be capable of carrying out content marketing activities like blogging to promote clients.
Recognize the industry, and then create content that will help the company fulfill the requirements.
Define and structure the content development process.
● Design and develop front-end applications using React ● Collaborate and contribute in a multi-functional team comprising of product managers, architects, UI Designers, and customer support ● Convert UX designs in Sketch or PSDs to React components and layouts by working closely with other front-end engineers ● Work with Redux to manage application state ● Implement latest React best practices such as Hooks and Suspense ● Contribute towards Unit/Integration/Performance Testing, System troubleshooting ● Build a rich and innovative user experience for our customers
Essential skills and qualifications: ● Ability to model data into appropriate state and props and build logical React components ● Passion for building new products in a fast paced, team-oriented environment ● Solid coding skills in modern ES6 JavaScript ● Proficiency using modern web development technologies and techniques such as ● HTML, CCS, ES6, CSS pre-processors, JavaScript, jQuery, Angular, React, ● Responsive Web Design, build tools like (Browserify, WebPack, Grunt, Gulp) etc ● Experience building customer facing UI and visualization tools ● Experience with Redux (or Flux, MobX) state management tools ● Experience with an integration testing framework, like Cypress or Testcafe ● Bonus: Experience with GraphQL and Apollo ● Bonus: Experience with React Hooks and Suspense ● Bonus: Experience with other functional programming languages like ReasonML
- Define SEO requirements and recommend site enhancements designed to increase our average ranking and drive traffic - Conduct keyword research and analysis to enhance ranking across search engines for regional news publisher websites. - Optimize components including title tags, meta-descriptions, keyword volume, internal linking for English and Regional news websites.
- Strong understanding on Google Assistant and voice search.
- Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages - Maximize organic traffic growth by establishing a robust SEO target keyword list and working closely with SEO, Content and Social teams - Advanced understanding of the fundamentals of the search engine industry, including but not limited to crawlers, relevance ranking criteria, keyword research, competitive analysis, content management systems and performance scorecards, search algorithms and current SEO trends - Be an expert on the ins and outs of our website, ensuring sitemaps stay updated and the correct processes are in place Work with the content team on link building efforts, including strategy and processes - Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance - Strong working knowledge of and proficiency with o Web analytics tools such as Google Analytics, Google Webmaster Tools
Job Specific Knowledge & Skills
a) Functional : - Proficiency in MS Excel, PowerPoint, and Word. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tool - Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc) - Deep understanding of how search bots crawl websites Good understanding on how websites are build and work at both the back and front end. Understand canonicals and noindex rules - Sound knowledge of HTML and CSS to identify code-based optimization opportunities
b) Behavioral:
- Proficiency in Search Engine Optimization reporting and analytical tools - Excellent communication and presentation skills, good analytical or problem solving skills. You are good at time management & should have the ability to handle projects independently
Qualification:
- 3-5 years of experience in SEO, SEM, Display and search marketing, PPC, Social media optimization, etc. - Bachelor's degree in Engineering or Marketing - Proficiency in MS Excel, PowerPoint, and Word
- Media Industry preferred, but non-media professionals can also apply
We are looking for someone with high expertise in rails with knowledge of other domains. The ideal candidate should be a smart learner and should know how to learn
- Ability to write compelling copy thats catchy, relevant, and completely error-free - Identify high-performing keywords, topics and formats, and build a roadmap for content projects - Research markets and industries to compare and create content that is innovative and original - Establish workflow for identifying, creating, publishing, and repurposing content - Ability to write a wide variety of content in the career space for multiple platforms (blog, website, emails, social updates, guides, ebooks, etc.) - Consistently brainstorm and collaborate with the team for new ideas and strategies
Skills Required:
Writing & grammar skills, Research skills, Detail-oriented, Quality check, Editing & proof-reading, Interpersonal skills, Ability to generate ideas, Team player, Result-driven
Good to have Skills:
SEO
About AmbitionBox:
AmbitionBox is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, AmbitionBox helps more than 15 Lakh people every month to make informed career choices. In Oct 2016, AmbitionBox was acquired by Naukri.com to benefit 50 Million+ job seekers on its platform.
What can you find on AmbitionBox?
Workplace transparency is the key to our mission at AmbitionBox. We offer Company reviews, Salaries, Interview questions, Company information, Salary calculator, and more.
With more than 60 Lakh contributors, the information available on our platform is user-generated, i.e. shared by real employees. Thus, providing the most trusted insights about companies to make informed career choices.
Why Join AmbitionBox’s Team?
Working at AmbitionBox will give you a unique learning experience by providing high career growth in a fast-paced startup-like environment, along with the perks and benefits of working in a large tech company.
Perks of joining us:
End-to-end ownership of tasks. Freedom to innovate and experiment. Work on projects that bring impact. Wear multiple hats. (Why? Because that’s the future!)
What are we looking for in you?
We are looking for talented individuals who believe there is a need to disrupt old methods and are truly committed and driven to make it happen. Diplomas and degrees do not matter. We are looking for unique personalities who wish to invest themselves in a growing startup.
Besides relevant knowledge in the field, do you think you have the below-mentioned traits? If yes, come and meet us! You are a nice person (Yes, we value good human beings), You are a team player, You have excellent interpersonal skills, You have an eye for detail, You are dynamic and enthusiastic, You are positive, You are curious, You have a passion for building products and solving intriguing problems.
Are you funny and love to party? Even better! We value people who know how to work and have fun at the same time.
What else to expect?
As part of AmbitionBox, you will: - be welcomed by warm and gracious people and start discovering our story, - be encouraged, motivated, and trained so that you get better at what you do, - attend knowledge transfer sessions from fellow team members. - get a dose of fun conversations during team lunch, - have so much fun in team outings (at least once every month). - make wonderful memories.
Roles & Responsibilities
• Mini. work experience in following skills 4 to 6 year.
• work experience using JAAS (Java Authentication and Authorization Services), Spring Security, Apache Shiro, HDIV, OACC
• In-depth knowledge of application security vulnerabilities, testing techniques, and the OWASP framework.
• In depth understanding of secure web application development, Java, Java development frameworks, web services and SOAP.
• Experience of web application and Agile development methodologies.
• Understanding of Apache web server and unix server operating systems.
• Comprehensive knowledge of IT and information security subject matter.
• Knowledge of security policies and standards and such as PCI-DSS and ISO 17799, 27001.
Required Skills & Abilities:
• Security exposure in – CISSP, CISA, CISM
• Ability to work alone and build relationships across the organization.
• Able to priorities workload and drive work to set deadlines
• Exposure to methods of promoting security awareness.
• Strong communication (verbal/written) and influencing skills, with an ability to manage internal and external relationships up to senior levels of management.
• Anticipates problems and identifies long-term implications of decisions and actions.
• Knowledge of technical security architectural principles
• Security project management experience
• Any Graduates/post graduate ideally with around 4-6 years of Java Application Security experience.
• Good listening skills and active problem-solving skills
• Computer Savvy, Ability to multitask.
• Ability to handle pressure
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