5+ Phone support Jobs in India
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Phone support Jobs in Bangalore (Bengaluru)Phone support Jobs in Delhi, NCR and Gurgaon
Mohali
0 - 0 yrs
₹1L - ₹1.2L / yr
Office administration
Receptionist
Front office
front desk management
front desk receptionist
+5 more
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrivals.
- Informs visitors by answering or referring inquiries.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
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Remote, Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Customer Relationship Management (CRM)
Communication Skills
Phone support
Business Writing
Junior Client Relationship Manager
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Skill requirements really are:
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
2. Should not see this as a temporary role/should be serious to work
The office is 5 days a week.
In this role, will be expected to respond to customers on Saturdays too.
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
Note: Initially all work will be remote (for the next 2-3 months or longer as the pandemic situation demands); after the pandemic, would be required to be in Bangalore/relocate to Bangalore for in-office work.
Feel free to reach out to me for any queries.
Thanks,
Shashi
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NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹4L - ₹5.5L / yr
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
+4 more
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
What you will do:
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
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Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹3L / yr
English Proficiency
Communication Skills
Microsoft Excel
Customer Support
Phone support
+1 more
*Female candidates only*
Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.
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Remote, Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹3L / yr
Customer Support
Tech Support
Troubleshooting
Remote access
VPN
+3 more
-Front line support via live chat, tickets, and telephone.
-Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
-Performs miscellaneous job-related duties as assigned by the supervisors and management.
-Provide customer support and technical support for various products
-Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
-Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer.
-Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
-Improves quality service by recommending improved processes;
-identifying new product and service applications.
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