3+ Remote support Jobs in Delhi, NCR and Gurgaon | Remote support Job openings in Delhi, NCR and Gurgaon

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

Networking Engineer | NOC Team 

Job Description:

Summary of Position:-

• They should have hands-on on Technologies – Remote Support 
•  24/7 Monitoring of Logs, Alerts, and Dash Boards 
•  Incident Identification & Recording 
•  Provide level 1 support to address the incident 
•  Prioritize and assign tickets to respective teams. 
•  Follow escalation matrix 

Primary Responsibilities:

• Remote Support
• Cisco Router & Switches, 
• Networking 
• Network Devices. 
• Monitoring of Log 
• Assign tickets to respective teams. 
• Follow the escalation matrix. 

Requirements:

•  Graduate 12th +3 years polytech Diploma.
•  1 to 2 Years Experience and 1-Year core experience in NOC Team & Remote Support.  
•  Excellent communication skills (Written & Verbal).
• Team Handling, Report Generation, Presentation skill.
• Flexible to learn and upgrade.
• Languages- Hindi/ English and can understand Gujarati is preferrable.

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.