Sr. System Analyst for NOC Team

Job Description

We are looking for an experienced Application Support Engineer with strong expertise in production support, networking, DNS, Linux/Unix, and application monitoring.

Key Responsibilities

• Provide application and production support for business-critical applications.
• Monitor application performance, availability, and system health.
• Troubleshoot issues related to Network, DNS, Linux, and Unix.
• Analyze application and system logs to identify and resolve production issues.
• Monitor applications using Splunk, Grafana, and AppDynamics.
• Identify and resolve incidents within defined timelines.
• Perform root cause analysis and support issue resolution.
• Coordinate with technical teams for incident investigation and escalation.
• Conduct application health checks and proactively identify potential issues.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard production support and incident management processes.

Required Skills

• 7–11 years of experience in Application/Production Support.
• Strong knowledge of Networking and DNS.
• Hands-on experience with Linux/Unix.
• Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
• Strong troubleshooting and analytical skills.
• Good understanding of incident management and production support.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced production support environment.

We are looking for a System Administrator to manage our servers and core IT infrastructure.

Responsibilities

• Administer Linux (RHEL) and Windows Server systems
• Manage VMware virtualisation and Active Directory
• Handle patching, user access and system hardening
• Monitor systems and resolve infrastructure issues

Requirements

• 1+ years of system administration experience
• Strong Linux and Windows Server skills
• RHCSA or MCSA certification is a plus

The Security Analyst assists the Data Security team to help ensure the security of the company and its clients. Looking for immediate joiners.

 KEY RESPONSIBILITIES

 All employees are expected to use good business judgment and appropriate discretion and decision making while performing responsibilities of the position, and to incorporate EVA’s Core Beliefs in their daily work.

• Performs daily health checks as documented by the IT Security team.
• Supports the Security team by documenting and performing support tasks.
• Participates in change management, incident management, audit and business continuity processes.
• Plans and implements security policies and procedures to protect computer systems, networks and data from unauthorized access.
• Participates in internal and external compliance (SOC 2) audits.
• Recommends security enhancements.

Job specifics:

• Familiarity with standard security concepts, practices and procedures.
• Knowledge of Windows operating systems.
• Strong Documentation, communication skills and attention to detail.
• Able to work independently and as a part of a team to deliver completed projects on-time.
• Identifies ways to continuously improve own and/or company performance.
• Knowledge of security toolsets
• Knowledge of compliance activities (GDPR, SOC 2, ISO:27001).
• Knowledge of database security.
• Knowledge of SIEM technology and security event correlation and monitoring.
• Experience with AWS.             
• Proficient with computer software including Salesforce 

 EDUCATION & EXPERIENCE  

• Bachelor’s Degree in computer science, mathematics, Information Systems or equivalent experience preferred.
• Minimum of 3 years of hands-on IT Security & Audit experience.
• Professional IT Security Certifications are strongly preferred, such as Security+, CISSP, CISM, CISA, GSEC, etc.

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.

The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows and Linux servers.
• Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
• Perform server monitoring, patching, updates, backup checks, and basic security administration.
• Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
• Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
• Monitor antivirus/endpoint security and ensure systems are updated and secure.
• Maintain IT inventory, system documentation, and helpdesk/ticket records.
• Coordinate with vendors and escalate infrastructure issues when required.
• Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

• Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
• Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
• Desktop/laptop hardware and software troubleshooting
• Basic networking: TCP/IP, LAN, Wi-Fi, VPN
• Backup, patch management, antivirus, and system monitoring
• Good troubleshooting, communication, and documentation skills
• Qualification
• Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
• Preferred
• Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.