2 Remote support Jobs in Chennai | Remote support Job openings in Chennai

We are hiring a Technical Support Engineer to resolve customer and internal technical issues quickly.

Responsibilities

• Handle L1 and L2 support tickets and escalations
• Troubleshoot hardware, software and network issues
• Provide remote desktop support
• Follow ITIL processes and document solutions

Requirements

• 0+ years of technical support experience (freshers welcome)
• Good troubleshooting and communication skills
• ITIL Foundation is a plus

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.