11+ Remote support Jobs in Chennai | Remote support Job openings in Chennai

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Position Overview

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities—ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

Create and maintain technical documentation for customizations, integrations, and configurations.

Proactively identify system improvements, performance enhancements, and automation opportunities.

Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications

7+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.

Proven experience in Service Cloud setup and customization including console configuration, case management, omni-channel routing, and knowledge management.

Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

Deep understanding of Salesforce security model, sharing rules, and data architecture.

Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

Salesforce Platform Developer II and Service Cloud Consultant certifications strongly preferred.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to manage full development ownership in a fast-paced environment with minimal supervision.

Preferred Skills

Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

Familiarity with Agile/Scrum methodology and working with cross-functional teams.

Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.). 

Job Description:

Production Assurance and Maintenance Activities

1. Production Assurance L2 and L3 activities (Incident reporting and management, Incident resolution and RCA, Real time communication, Assigning defect severity and triaging, On-call Support, UAT support and deployment)

2. Application Maintenance (Software maintenance, Disaster recovery Planning and support, Business Continuity planning and support, Application documentation, Release Management activities, Configuration management, Change Control documentation, Metrics reporting etc

Development Activities

1. Business Requirements (BRD Reviews, Impact analysis and high level estimation)

2. High Level Design

3. Low Level design

4. Build (development, Unit Testing, Code reviews and static performance reports)

5. User Acceptance Testing Support (Defect resolution etc)

6. Performance testing Support and issue resolution

7. Implementation and Control (Implementation support and Post implementation support)

8. Configuration Management

9. DOcumentation and Reporting

Role - Campaign Manager

About Company -

Our Client is a performance marketing agency, that builds bridges between smart machines and people, to work better, smarter and faster. We believe in performance, where we marry creativity with analytics to discover, define and deploy the most engaging stories.

Job Description -

• Meet with all new clients to identify and conceptualize campaign strategies
• Design and organize an optimal campaign inside budget constraints
• Locate and secure talent and resource before campaign launch
• Train and groom all resources for optimum efficacy
• Utilize staff and resources to produce quality content for execution
• Devise a campaign timeline and schedule
• Execute campaign effectively, on schedule and on budget
• Monitor all outlets and resources for campaign impact and progress

Job Requirement -

• Experience: 3-4 years of experience into Advertising agency background, Influencer marketing and Social Media
• Skills: Campaign management, Negotiation skills, Influencer connections.

• 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
• Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
• Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
• Deep Knowledge in Windchill architecture

• Experience in atleast one full lifecycle PLM implementation with Windchill.
• Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade

• Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
• Knowledge & Experience in Build and Release process
• Having worked on custom upgrade will be a plus.
• Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
• Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.

Job Title: Engineering Manager

Job Location: Chennai, Bangalore
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.

Job Title: Senior Software Engineer - Mulesoft / Informatica

Job Description:

• Senior integration developer who is having experience in any two of the integrations tools, Dell Boomi, MuleSoft, Informatica.
• Understand, gather and document requirements
• Analyze and design the solution, if needed help PM/Architect to decide the architecture
• Develop the solution and guide the team to develop the solution
• Follow coding guidelines
• Test the developed solution
• Follow the organizational / project processes
• Provide necessary support with right attitude to the project manager and the project team

Job Responsibilities:

• Gather requirements, analyze, document the design approach, develop and produce quality output
• Follow the project processes
• Mentor junior resources
• Impart training where necessary
• Be open to learn other integration tools

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool

Experience: 5 years to 10 years